Toshiba Dkt2010h User Manual
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Telecommunication Systems Division May 2002 DKT3000/2000-Series Digital Telephone User Guide Digital Business Telephone Systems
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. CTX-UG-D3K2K-VB 4016213 Version B.1, May 2002 © Copyright 2002 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners.
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Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. 10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired. 11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. 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Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TA I S”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance. The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning. To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TA I S’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service. THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED. No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division.
Strata CTX DKT3000/2000-Series Telephone 05/02i Contents Introduction Organization...................................................................................................................... vii How to Use This Guide.................................................................................................... viii Conventions ..................................................................................................................... viii Related Documents/Media ..................................................................................................ix Chapter 1 – The Grand Tour DKT3000-series Telephones ...............................................................................................1 Fixed Buttons....................................................................................................................2 Flexible Buttons ................................................................................................................3 Liquid Crystal Display......................................................................................................3 DKT2000-series Telephones ...............................................................................................4 Fixed Buttons....................................................................................................................5 Flexible Buttons ................................................................................................................6 Liquid Crystal Display......................................................................................................6 Chapter 2 – The Basics Important - Read First ..........................................................................................................7 What’s My Line? ..............................................................................................................7 Which Outgoing/Incoming Call Features Do I Have? .....................................................8 Making a Call.......................................................................................................................9 Hot Dialing .......................................................................................................................9 Spkr Button .......................................................................................................................9 Handset .............................................................................................................................9 Answering a Call................................................................................................................10
Contents Chapter 3 – Advanced Operation iiStrata CTX DKT3000/2000-Series Telephone 05/02 Handset ...........................................................................................................................10 Speaker ...........................................................................................................................10 Handsfree Answerback ...................................................................................................10 Switching Between Handset and Speakerphone.............................................................10 Message Waiting................................................................................................................11 Responding to a Lit Msg LED ........................................................................................11 Turning On/Off Message Waiting LED on Another Extension .....................................12 Microphone ........................................................................................................................12 Call Transfer ......................................................................................................................13 Conference Calls ................................................................................................................14 Adding Voice Mail to a Conference ...............................................................................15 Connecting Two Outside Lines ......................................................................................15 Hold....................................................................................................................................16 Exclusive Hold................................................................................................................16 Automatic Hold ..............................................................................................................16 Consultation Hold ...........................................................................................................16 Volume Control .................................................................................................................17 LCD Contrast Adjustments ................................................................................................17 Chapter 3 –Advanced Operation Using Your LCD ................................................................................................................19 Soft Keys............................................................................................................................20 Soft Key Example ...........................................................................................................21 Advisory Messages ............................................................................................................22 Account Code Calls ...........................................................................................................23 Verified/Non-Verified Account Codes ...........................................................................23 Forced Account Codes....................................................................................................23 Voluntary Account Codes (Verified/Non-Verified) .......................................................24 Automatic Busy Redial ......................................................................................................25 Automatic Callback ...........................................................................................................26 Background Music .............................................................................................................27 Call Forward ......................................................................................................................28 System.............................................................................................................................28 Station .............................................................................................................................28 Call Forward Categories .................................................................................................28
Contents Chapter 3 – Advanced Operation Strata CTX DKT3000/2000-Series Telephone 05/02iii Call Forward Settings .....................................................................................................29 Call History ........................................................................................................................32 Call Park Orbits..................................................................................................................32 Call Pickup .........................................................................................................................33 Group Pickup ..................................................................................................................33 Page/Internal Call Pickup ...............................................................................................34 Call Waiting .......................................................................................................................35 Direct Inward System Access (DISA) ...............................................................................36 Direct Station Selection Buttons (Hotline) ........................................................................36 Distinctive Ringing ............................................................................................................37 Do Not Disturb...................................................................................................................37 Setting DND for Another Extension...............................................................................38 Door Lock(s) ......................................................................................................................38 Door Phone(s) ....................................................................................................................39 Emergency Ringdown........................................................................................................40 Language Codes .................................................................................................................40 Off-hook Call Announce....................................................................................................41 Override Calls ....................................................................................................................42 Busy Override .................................................................................................................42 Do Not Disturb Override ................................................................................................42 Executive Override .........................................................................................................43 Destination Restriction/Traveling Class Override ..........................................................43 Class of Service Override ...............................................................................................44 Privacy Override .............................................................................................................44 Paging ................................................................................................................................44 Answering a Page ...........................................................................................................45 All Call Page ...................................................................................................................45 Emergency Page .............................................................................................................45 Privacy ...............................................................................................................................46 Redial .................................................................................................................................46 Speed Dial ..........................................................................................................................47 Making a Call Using Speed Dial ....................................................................................47 Storing a Station Speed Dial Number.............................................................................48 Advanced Speed Dial Operation ....................................................................................49 Tone/Pulse Dialing.............................................................................................................50
Contents Chapter 4 – DKT3014 LCD Features ivStrata CTX DKT3000/2000-Series Telephone 05/02 Voice Mail - Direct Transfer..............................................................................................51 Voice Mail Soft Keys.........................................................................................................51 Call Recording ...................................................................................................................55 Other Voice Mail Features..............................................................................................56 Chapter 4 –DKT3014 LCD Features Directory and Speed Dial Listings .....................................................................................58 Direct Station Selection ..................................................................................................58 System Speed Dial and Personal Speed Dial..................................................................59 Internal Directory and External Directory ......................................................................59 Alphanumeric Entry........................................................................................................60 Chapter 5 –User Programming Programming Feature Buttons ...........................................................................................63 User Programming Mode ...............................................................................................64 Flexible Button Codes........................................................................................................64 Setting/Changing a Flexible Button’s Function .............................................................65 One Touch Buttons ............................................................................................................66 Changing a One Touch Button .......................................................................................66 To Use a One Touch Button ...........................................................................................67 Setting/Changing a Personal Speed Dial Code...............................................................67 Feature Codes.....................................................................................................................68 LED Indicator Details ........................................................................................................73 Chapter 6 –DADM/DSS Console DADM ...............................................................................................................................76 Buttons and LEDs ...........................................................................................................76 DSS Console ......................................................................................................................77 DSS Buttons....................................................................................................................77 Features ...........................................................................................................................77 Calling a Station .............................................................................................................78 Transferring to an Idle Station ........................................................................................78 Call Transfer with Camp-on ...........................................................................................79 Call Answering (Outside Line).......................................................................................79 Speed Dial.......................................................................................................................79
Contents Appendix A – Centrex Application Strata CTX DKT3000/2000-Series Telephone 05/02v Paging .............................................................................................................................80 Call Forward Override (DSS Override)..........................................................................80 Night Transfer Button .....................................................................................................80 Appendix A – Centrex Application Flexible Directory Numbering ...........................................................................................81 Centrex Feature Buttons ....................................................................................................81 Ringing Repeat...................................................................................................................81 Delayed Ringing ................................................................................................................82 Appendix B – Button Labels........................................................................................83 Index ......................................................................................................................................87
Contents Appendix A – Centrex Application viStrata CTX DKT3000/2000-Series Telephone 05/02