Toshiba Dkt2010h User Manual

							Advanced Operation
Background Music
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Background Music
You can set background music over your telephone speaker or over external speakers. 
Up to 16 different music sources can be applied to the Strata CTX system: the first 
source is Quiet Tone, all others can be music or recorded information.
➤To enable background music on your telephone speaker
➤Press the + n(
) + , where n is the music sources 1~16
...or press an extension button + 

 + n + 
 + , where n is the music 
source 1~16. If the music source is a single digit, press 

 before pressing . If 
the source is omitted, then the last selected music source is selected.
➤To cancel background music on your telephone speaker
➤Press 
...or press an extension button + 
 + .
➤To enable background music over your external paging speakers
➤Press 
, and enter a source number (1~16) to select a music source
...or press an extension button + 

 + n(
) + , where n is the music source 
1~16. If the music source is a single digit, press 

 before pressing . If the 
source is omitted, then the last selected music source is selected.
➤To cancel background music over your external paging speakers
➤Press 
,
...or press an extension button + 
+ + . 
						

							Advanced Operation
Call Forward
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Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a 
predefined location, such as Voice Mail. See your CTX System Administrator to 
determine which type of Call Forward you have, as well as the Call Forward location.
Station
Station Call Forward enables you to assign Call Forward destinations for each 
extension on your telephone. Each extension can be independently set for a different 
Call Forward feature. You can set a Flexible Button to perform any Call Forward 
function - see “Programming Feature Buttons” on page 63 for more details. Call 
Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
Internal calls
Auto Attendant calls
Outside lines that ring only your station
Transferred internal or incoming line calls
Call Forward Categories
You can set Call Forward for the following categories of calls. Within these 
categories, you can use five different types of Call Forward Settings.
Call Forward Any Call – Forwards any call, whether an internal call or incoming 
line call.
Call Forward - Incoming Line – Forward incoming line calls only. 
Call Forward Any Call - Set for Another Station – Enables you to forward all 
calls for another telephone within your telephone system.
Call Forward - Incoming Line Set for Another Station– Enables you to set 
forwarding of incoming line calls for another telephone within your telephone 
system.
Call Forward System – Forwards the calls to the destination preset for the entire 
telephone system, commonly voice mail. 
						

							Advanced Operation
Call Forward
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Call Forward - External Location – Forwards incoming line calls that ring 
directly to your extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA 
feature. See your CTX System Administrator for DISA telephone numbers and 
security code access.
Call Forward Settings
Call Forward All Calls – Forwards all calls immediately.
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your 
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only 
when all line appearances are in use. In Voice-first systems, Call Forward Busy 
forwards all calls any time your telephone is in use.
Call Forward - No Answer – Forwards all calls to your station whenever you do 
not answer the call within a designated time (set by you when you enable the 
feature).
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your 
station whenever you are busy, in the DND mode, or after ringing and you do not 
answer the call within a designated time (set by you when you enable the feature).
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each 
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
The following table contains Call Forward Button sequences. You can do a Call 
Forward function by, one, entering the button sequence as described, or two, by 
programming a Flexible Button to perform the sequence. See “Programming Feature 
Buttons” on page 63 for instructions on programming a Flexible Button.
Some Call Forward features require a Pass Code entry. Use the following procedure to 
change your Pass Code.
➤To change your Pass Code
➤Press Extension button + 
 + ext. no. + old Pass Code (1~15 digits) + 
+ new 
Pass Code (1~15 digits) + 

. 
						

							Advanced Operation
Call Forward
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➤To use the Call Forward button sequence
➤Follow the instructions in the following table, shown under “Button Sequence.” 
Some features require additional input, such as:
Destination – If the destination is an outside number, press 
after entering the 
destination. The CTX accepts destination numbers of up to 32 digits.
Timer – This is a two digit entry representing how long (eight to 160 seconds) 
your telephone should ring before forwarding the call. If you enter one digit, 
you must press 
after entering the single digit.
Pass Code – A four-digit code established by system programming to prevent 
unauthorized changes. The code applies to the station to be forwarded; not to 
the station entering the code.
NoteIn the following table, (Tone) means that a confirmation tone will play at that 
point in the sequence.
Table 2 Call Forward Procedure 
FeatureButton Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls Extension (Ext.) button + 
 (Tone) + Destination No. (Tone)
Busy Ext. button + 
 (Tone) + Dest. No. (Tone) 
No Answer Ext. button + 
 (Tone) + Dest. No. (Tone) + Timer + 
Busy No Answer Ext. button +  + Dest. No. + Timer + 
Cancel Ext. button + (Tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls Ext. button + 
 (Tone) + Dest. No. (Tone) 
Busy Ext. button + 
 (Tone) + Dest. No. (Tone) 
No Answer Ext. button + 
 + Dest. No. (Tone) + Timer (Tone) + 
Busy No Answer Ext. button +  + Dest. No. (Tone) + Timer (Tone) + 
Cancel Ext. button +  (Tone) 
						

							Advanced Operation
Call Forward
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Call Forward Any Call - Set for Another Station:
Enables you to forward all calls for another telephone within your telephone system.
All Calls Ext. button + 
 (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. +  (Tone)
BusyExt. button + 
 (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. + 
(Tone)
No AnswerExt. button + 
 (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. (Tone) + 
+ Timer +  (Tone)
Busy No AnswerExt. button + 
 + ext. no. + Pass Code +  (Tone) + Dest. No. (Tone) + Timer 
+ 
 (Tone)
Cancel Ext. button + 
 (Tone) + ext. no. + Pass Code +  (Tone)
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
All Calls Ext. button + 
 (Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) + 
Busy Ext. button +  (Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) + 
No AnswerExt. button +  (Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) + 
 + Timer + 
Busy No AnswerExt. button +  (Tone) + ext. no. + Pass Code +  (Tone) + Dest. No. (Tone) + 
+ Timer + 
Cancel Ext. button +  (Tone) + ext. no. + Pass Code +  (Tone)
Change Pass CodeExt. button + 
 (Tone) + ext. no. (Tone) + old Pass Code + 
 (Tone) + new Pass 
Code (Tone) + 

Call Forward - System:
Forwards the calls to the destination preset for the entire telephone system, commonly voice mail. 
Activate
 (Tone)
Cancel

 (Tone)
Table 2 Call Forward Procedure (continued)
FeatureButton Sequence 
						

							Advanced Operation
Call History
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Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a 
rolling list for the station where the call is ringing. The call is placed in the list along 
with the number, name (if provided), time and date of the call, and status of the call 
(answered, abandoned, or redirected). You can access this list from an LCD telephone 
with a flexible 
!
-. button.
➤To view Call History
➤When your station is idle, press the !
-. button. The Caller ID LED lights 
green and the latest record displays.
➤Press &   for the next record; press &  for the previous record.
➤To view the call date, time and status, press 
 (press again to toggle to call 
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than 
your telephone. These areas are called orbits. You or another telephone user can 
retrieve a parked call from its orbit by specifying the orbit number. You can specify 
one of 20 General Park Orbits (7000~7019) or a valid extension number within the 
system.
Once you have parked a call in an orbit, you can:
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another 
station
If you park a call and it is not retrieved, it will recall to the parking station and one of 
the following occurs:
If your station is idle when the system Call Park recall timer expires, the parked 
call automatically recalls to your station.
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an 
available orbit number which displays on your LCD. 
						

							Advanced Operation
Call Pickup
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➤To  p a r k  a  c a l l
1. While on a call, press 
/*
...or !#$  + 
++. The LED flashes green (consultation-hold).
2. Specify the Park Orbit using one of the following:
Press 
0 and the system automatically selects a General Park Orbit between 
~. The chosen orbit appears on the LCD.
Enter a valid extension.
Press 

 and the system automatically selects your extension as the orbit. 
3. Hang up. The caller’s extension or line number and the orbit number are shown. If 
the parked call is not retrieved within a specified time, the call rings back to your 
telephone. When a parked call recalls your telephone, the LCD shows the line or 
extension that is recalling and the orbit number.
➤To retrieve a parked call
1. Press 
 /*
...or press your extension button +
+.
2. Enter the Orbit Number where the call is parked or 

 for the extension from which 
you are calling. You cannot use 
0 to retrieve a parked call. The extension LED 
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold 
at another station and other types of calls. When you pick up an internal call, the 
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32 
groups can be created to enable you to easily pick up incoming (new or transferred) or 
internal calls that are ringing stations that are in your group or in other groups. This 
feature does not pick up held calls. You may belong to more than one group. See your 
CTX System Administrator for group assignments. 
						

							Advanced Operation
Call Pickup
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Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls. 
If these types of calls occur at the same time, the pickup priority is station-to-station 
and then Page calls in the order of occurrence. In some systems, this feature can be 
applied to pick up All Call Page exclusively.
➤To perform Call Pickup
1. Press an extension button.
2. Enter a code from the following table.
Table 3 Call Pickup Feature Codes 
For Incoming Calls:DialingDescription
Group 
Picks up a call ringing to a member of your pickup group.
Directed Extension 
 + Primary 
Ext. No.Picks up a call ringing on any line appearance of the telephone 
specified by its Primary extension number.
Directed Group 
 + Group 
No.Picks up a call ringing to a extension in the specified Pickup 
Group.
Directory Number 
 + Ext. No.Picks up a call ringing to the specified extension number only. 
Other lines ringing on the same telephone are unaffected.
Any External Call
Picks up any incoming outside line call.
For Calls On Hold:DialingDescription
Local Retrieve
Picks up a call held on the telephone from which it is dialed.
Remote Retrieve
 + Primary 
Ext. No.Retrieves a call held on the telephone specified extension 
number.
Outside Line Retrieve
 + Outside 
Line No. (1~128)Picks up a call held on the specified CO line regardless of the 
telephone placing the call on hold. Must enter three digits 
(e.g., 007).
Directed Extension 
Retrieve
 + Ext. No.Picks up a call held on the specified extension number, 
regardless of the instrument(s) on which it appears. 
						

							Advanced Operation
Call Waiting
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Notes
The Primary extension number is the directory number by which the telephone set 
is defined. Other, non-primary extension numbers may also appear on the 
telephone. By convention, the Primary extension number is assigned to the first 
button on a multi-button telephone.
If more than one call is on hold, the call on the telephone’s lowest button number is 
picked up. 
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is 
busy. When another call is camped onto your station, you hear two Camp-on tone 
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension 
button available to receive the call, two camp-on tone beeps are sent to your 
telephone. You must disconnect or transfer the existing call to answer the waiting call.
➤To answer a waiting call by placing the current call on hold
➤Press %	.The existing call is placed on hold. The camped-on line rings your 
station (the Line LED flashes green - incoming call)....or if your telephone has the 
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green 
(in-use).
NoteSee your CTX System Administrator to find out if you have Auto Hold.
➤To answer a waiting call by disconnecting or transferring the current call
➤Hang up or transfer the existing call; the camped-on call rings your station. The 
camped-on line rings your telephone and the Line LED flashes green (incoming 
call).
...or press the flashing extension or 

. The existing call is placed on hold. The 
camped-on line rings your station (the Line LED flashes green - incoming call). 
This disconnects the current call and connects you to the transferred call. The 
extension or Line LED flashes green (in-use). 
						

							Advanced Operation
Direct Inward System Access (DISA)
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Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct 
Inward System Access (DISA) and dial an extension or outgoing line without going 
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The 
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided 
to you by the CTX System Administrator. When you hear the tone, enter the 
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is 
still ringing, press 
0 and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a . button to connect directly to another 
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows 
busy (light steady red) when the station is:
busy on a call on any button
idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
➤To connect directly to another station’s extension
1. When connected to a line or another station, press 
..
The original party is put on-hold. You can call a station even if the DSS LED 
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 
)


.
NoteYou can transfer the call to an idle or busy station.