Toshiba Perception E Ex Digital Pbx Installation And Maintenance Manual

							PROGRAMMINGPROCEDURES 
SECTION 200-255-305 
FEBRUARY1992 
TABLE 5-2(continued) 
ITEM 
PROMPT USER ENTRY NOTE 
Attendant Overflow Timeout AOF 0 - 255 seconds (30) 7 
Call Forward No Answer Timeout CFD 0 - 255 seconds (10) 8 
2500 Hold/Electronic/Digital Telephone Park 
Timeout I HLD 
I 0 - 255 seconds or NONE (50) 
I 
Dial Pause Timeout 
I DPT 
1 0 - 255 seconds (15) 
I 9 
Pushbutton Timeout 
Line Lockout Timeout 
Automatic Callback Reserve Time PBT 
LLO 
ACB 0 - 255 seconds (4) 
0 - 255 seconds (15) 
0 - 255 seconds (4) 10 
Delay Ring Timer DLY 
0 - 99 seconds (15) 
After Call Timer 
Handsfree Answerback - Station ACT 
HFS 0 - 255 seconds (15) 
Y or N (Nl 11 
Handsfree Answerback - Attendant HFA 
Y or N (N) 12 
SMDR Equipped 
Universal Night Answer 
Universal Niaht Answer MDR 
UNAO 
DNA1 Y or N (N) 
TEN0 or TEN1 (NONE) 
TEN0 or TEN 1 (NONE) 
Default values are noted in parentheses (). (continued) 
NOTES: 
1. D.02and latersoftware versions can use two diskdrives. If two drives are used, enter2; otherwise, 
enter 1. 
2. LNNX = Single line station port. 
3. The all page access code can be 1,2, or 3 digits. 
4. Not printed if tenant service is not used (TEN = N). 
5. An entered digit indicates that a number can be dialed in place of ‘*‘I or “#. ’ 
6. Be ware of conflicts with the numbering plan and access codes-the system will not always check. 
7. Timer activates only when a loop button (LPK) is in use at that attendant console. 
8. CFD time must be less than RNA or else RNA will prevail. 
9. The DPT timer also controls attendant LPK release. 
10. The LLO timer also controls emergency ringdown time, since a transfer to an emergency ringdown 
destination will not occur until LLO times out. 
II. A “Y” response allows calls from any station to a handsfree answerback-equipped electronic 
telephone to be answered handsfree. 
12. A “Y” response allows calls from the attendant to a handsfree answerback-equipped electronic 
telephone to be answered handsfree. 
= Ignore line entered. 
= Backspace. 
= Stop printing and return to REQ. 
= Exit program. 
5-7  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-305 
FEBRUARY 1992 
TABLE 5-2 (continued) 
Error Codes 
Program Name: System Data Block (DSYS Program) 
Error Code 
I Meaning 
ERSYS 00 The directory number or access code conflicts with an existing 
directory number, access code, or room prefix. 
ERSYS 01 
I The entered DN does not exist in the system. 
ERSYS 02 -entered DN is a trunk DN. 
ERSYS 05 1 The station DN has not been assigned as a remote access DN. 
The entered station port is not assigned, or is not a 
500/25004ype port. 
ERSYS 08 
I The input port has already been assigned to 
another tvoe of announcement bon. 
1.. 
i 
3. Print System Data Block (Table 5-3) 
3.01 To use the Print System Data Block (PSYS 
Program): 
l Perform the Authorization Procedure (Level 1 or 
2). 
Enter: PSYS (in response to the OK prompt). 
l When the REQ prompt is received after the 
program is loaded: 
Enter: PRT. ’ 
l The System Data Block will be output in the 
same format as it was input in the 
DSYS Pro- gram. 
Example: REQ PRT 
EXP N 
NOD 2 
TOR 0000 
DRT NONE 
TEN N 
ICPl Al-T 
ICP2 Al-T 
etc. 
l REQ will be prompted again once the printout is 
complete. 
Enter: mm 
q (to exit the program). 
TABLE 5-3 
Procedure - Print System Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
I ITEM 
1 PROMPT 1 USER ENTRY t NOTE 
I I I PSYS OK 
- DISK LOADING - 
REQ 
PRT 
- EXECUTE - 
NOTES: 
response possible is: PRT = Outputs System Data Block. 
Ignore line entered. 
Stop printing and return to REQ. 
5-8  
						

							4. System Data Block 2 (Table 5-4) 
4.01 The System Data Block (DSDZ Program) 
contains miscellaneous data entries that apply to 
the system as a whole rather than to any individual 
station or trunk. Data is entered as follows: 
REQ (Request)-Indicates that the program has 
loaded. Since data is always present, only the 
CHG response is possible. 
MD0 (Master DNO)-Assigns a “master number’ 
to Distributed Hunt Group 0. Whenever this 
number is dialed, the calls will be distributed 
among the stations in the group. 
Enter: 1 - 4-digit number. 
MD1 (Master DNl)-Assigns a “master number’ 
to Distributed Hunt Group 1. Whenever this 
number is dialed, the calls will be distributed 
among the stations in the group. 
Enter: 1 - 4-digit number. 
MD2 (Master DNP)-Assigns a “master number’ 
to Distributed Hunt Group 2. Whenever this 
number is dialed, the calls will be distributed 
among the stations in the group. 
Enter: 1 - 4-digit number. 
MD3 (Master DN3)-Assigns a “master number’ 
to Distributed Hunt Group 3. Whenever this 
number is dialed, the calls will be distributed 
among the stations in the group. 
Enter: 1 - 4-digit number. 
NOTE: 
The Capacity of each Distributed Hunt Group 
has been increased to 32 stations. 
AHM (Lodging/Health Care)-Identifies the sys- 
tem’s mode of operation. 
Enter: Y (Lodging/Health Care). 
N (Business). 
NOS (Night Operator Station)-Assigns the Night 
Mode answering destination for calls to an atten- 
dant console. Calls can be routed either directly 
to a designated station or voice directory number 
PROGRAMMINGPROCEDURES 
SECTION 200-255-305 
FEBRUARY1992 
(1 - 4 digits), or to a UNA device. 
Enter: XXXX (Station or voice directory num- 
ber [l - 4 digits]). 
NONE (UNA). 
RTO (Transfer Recall Timeout)-Assigns the 
length of time that the system will wait before 
performing a transfer recall. A transfer recall 
occurs when a station transfers a call to another 
station which is not answered. This station will 
ring until the Ring No-Answer timeout period 
elapses (or, if the station is busy, until the Camp- 
on/Call Waiting timeout period elapses). After 
this time, the transferred call will return to the 
transferring station, where it will ring for the 
period designated by the Transfer Recall Timer, 
before it is directed to another destination (an 
attendant console, system UNA device, voice 
mail system, or alternative station). This final 
destination is assigned for each trunk, in re- 
sponse to the TRCL prompt in the DTRK Pro- 
gram. 
Enter: 1 - 255 seconds. 
NOTE: 
If the system is to utilize a voice mail system, 
then it is recommended that the Transfer 
Recall Timer be set rather short so that voice 
mail will be activated promptly. 
AEKT (Attendant-Position Telephone)- 
Assigns an electronic/digital telephone as an 
attendant position (up to eight per system). This 
assignment enables the electronic/digital tele- 
phone to access several features that are 
normally associated only with attendant console 
access (e.g., Meet-me Page assignment and 
cancellation, system- wide call forward cancella- 
tion, and Remote Access Code assignment). 
Following the AEKT prompt, the system will 
prompt “D.” Any port numbers that are entered, 
will be deleted. To add an entry, press the 
carriage return ([9> key. The system will then 
prompt “A” and any port numbers that are 
entered will be added. 
Enter: LNNX LNNX (in response to the D 
prompt). 
LNNX LNNX (in response to the A 
prompt). 
5-9  
						

							PROGRAMMINGPROCEDURES 
SECTION 200-255-305 
FEBRUARY1992 
(LNNX denotes the station port number 
of the electronic telephone that is to be 
assigned as an attendant position. Up to 
eight port numbers may be entered in 
any one line.) 
PEX (PERCEPTIONex Indication)-Designates 
whether the system being utilized is a PERCEP- 
TIONex. 
Enter: Y or N. 
CDA (Call Distribution Algorithm)-Offers two 
algorithms that the system can choose to process 
incoming calls that are in queue. The two algo- 
rithms offered are: 
NAF = Next Available First. 
MIF = Most Idle First. 
Incoming calls can be routed to either an agent 
that is next available, or one that is most idle. This 
prompt only applies to ACD groups and NOT to 
Master Distributed Hunt Groups. This is a sys- 
tem wide promptwhich applies to all ACD groups. 
Only one type of distribution can be selected for 
all ACD groups used in the system. The default 
entry to the CDA prompt is the NAF algorithm. 
Enter: NAF or MIF. 
SCL (Stroke Count Length)-Defines the length 
of a Stroke Count Code (Call Record Identifier) 
that has to be entered. The Stroke Count feature 
allows an ACD agent to use the agent station’s 
dial keypad to register up to a four-digit code (this 
code is optional). For example, a stroke code can 
be designated for response(s) to various sales 
campaigns, or calls from a particular location. 
The code entered will be sent to the MIS proces- 
sor or recorded by SMDR in the account code 
field. If an MIS processor is connected, only 1,2, 
or None digit code length may be entered. With- 
out the MIS processor, up to 4 or None digit code length may be entered. Enter the digit 1, 2, 3, or 
4 representing the code length to be used. The 
default entry to the SCL prompt is NONE. 
Enter: The digit 1, 2, 3, or 4, or NONE. 
MIS (MIS Machine)-Defines whether the system 
is connected to the MIS machine. A “Y” entry 
indicates that the system is connected to-the MIS 
machine, and an “N” entry indicates that it is not. 
Enter: Y or N. 
AHA (ACD Handsfree Answerback)--Defines the 
system-wide availability of an Auto-Answer fea- 
ture for the ACD station. When an ACD agent 
position is in auto-answer mode (EKT/DKT fea- 
ture ONLY), the system will provide the agent 
position with an audible burst of tone (zip tone) 
before connecting the agent to the incoming 
ACD call. Two entries are available for this 
mode: 
Y = Auto-answer feature for the ACD station 
is possible. 
N = Auto-answer feature for the ACD station 
is not possible. 
The default entry to the AHA prompt is N. 
Enter: Y or N. 
HVP (Handset Volume Preset Level )-Defines the 
system-wide preset of all digital telephones for 
the handset’s initial off-hook volume level. This 
level can be changed with the digital telephone’s 
volume control button while the handset is off- 
hook. It will return to the preset level in this 
program after the handset is placed on-hook (for 
the next call). The volume level range for digital 
telephone handsets is 0 - 8, with 0 as the lowest. 
Anytime a handset is off-hook, its volume level 
can be adjusted anywhere between 0 - 8. The 
level setting established in this program, how- 
ever, can only be from 1 - 4. The default entry to 
the HVP prompt is 2. 
Enter: The digit 1,2, 3, or 4. 
5-10  
						

							PROGRAMMINGPROCEDURES 
SECTION 200-255-305 
FEBRUARY1992 
TABLE 5-4 
Procedure - System Data Block 2 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM 
PROMPT USER ENTRY NOTE 
OK 
DSD2 
- DISK LOADING - 
REQ 1 CH& 
I 
Master DNO #0 
MD0 1 - 4 Digits (NONE) 1 
Master DNl #I MD1 1 - 4 Digits (NONE) 1 
Master DN2 #2 
MD2 1 - 4 Digits (NONE) 1 
Master DN3 #3 
MD3 1 - 4 Digits (NONE) 1 
Lodging/Health Care AHM 
Y or N (N) 2 
Night Operator Station 
NOS XXXX or NONE (NONE) 3 
Transfer Recall Timeout 
RTO 1 - 255 seconds (30) 4 
Attendant-Position Electronic/Digital 
Telephone 
AEKT LNNX, LNNX... (NONE) 5&6 
D LNNX, LNNX.. . 5&7 
A LNNX, LNNX. . . 5, 8, & 9 
PERCEPTlONe, 
PEX Y or N (Y) 10 
Call Distribution algorithm 
CDA NAF, MIF (NAF) 11 
Stroke Count Length 
SCL 1,2,3,4, or None (NONE) 12 
MIS Machine 
MIS Y or N (N) 13 
ACD Handsfree Answerback AHA Y orN (N)~ 14 
Handset Volume Preset Level 
H-VP 1,2,3, or4 (2) 15 
Default values are noted in parentheses ( ). 
NOTES: (continued) 
1. This entry cannot be changed back to NONE. 
2. Y = Lodging/Health Care mode (HRM must also be entered in DCOS Data Block). N = Business 
mode. 
3. XXXX = The directory number to which dial 0 calls will go when the system is in night service. 
NONE = UNA. 
4. If a system utilizes a voice mail system, it is recommended that this timer be set rather short so that 
voice mail can be activated promptly. 
5. LNNX denotes the station port number of the electronic/digital telephone that is to be assigned (or 
is to be added or deleted) as an attendant-position electronic/digital telephone. 
6. Data which appears represents old entries. If no old data exists, then the system will respond with 
“NONE. ’ 
7. “D” represents a deletion. Any port number that is entered in response to this prompt will be deleted 
as an attendant-position electronic/digital telephone. 
8. “A’ represents an addition. Any port number that is added in response to this prompt will be added 
as an attendant-position electronic/digital telephone. 
9. Up to eight port numbers (eight electronic/digital telephones) may be added or deleted in any one 
line. There is a maximum of eight attendant-position electronic/digital telephones per system, 
10. Designates whether or not the system is a PERCEPTIONex. 
Y = PERCEPTIONex. N = PERCEPTlONe. 
5-11  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-305 
FEBRUARY 1992 
I 1. NAF = Next Available First. M/F = Most Idle First. 
72. The digit 7, 2,3,4, or NONE. /fan M/S machine is connected, only I- or2-digit code length, or NONE 
may be entered. 
13. Y = The system is connected to the M/S machine. N = The system is not connected to the MIS 
machine. 
14. Y= The ACDagentpositionisinauto-answermode (EfWDKTfeature ONLY). N= The ACDagent 
position is not in auto-answer mode. 
15. The digit 1, 2, 3, or 4 representing the preset level for all digital telephones system wide. 
= Ignore line entered. 
= Backspace. 
= Stop printing and return to REQ. 
= Exit program. 
TABLE 5-4 (continued) 
Error Codes 
Program Name: System Data Block 2 (DSD2) 
Error Code 
I Meaning 
ERSY2 00 
ERSY2 03 ACD Master DN conflicts with existing ACD Master DN. 
The port that you are trying to delete does not exist. 
ERSY2 04 
ERSY2 05 
ERSY2 06 
ERSY2 08 AlT#l is assigned. 
ERSY2 09 The number of ports which has been entered exceeds the 
maximum number of eiaht. 
The entered port has already been assigned as an attendant- 
position electronic/digital telephone port. 
The entered port is not an assigned electronic/digital telephone port. 
Business mode cannot be changed into Lodging/Health Care mode, 
because the number of attendant loop buttons is six or eight. 
5-12  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-305 
FEBRUARY 1992 
Enter: PRT. 
5. Print System Data Block 2 (Table 5-5) 
5.01 To use the Print System Data Block 2 (PSYS 
Program): 
l Perform the Authorization Procedure (Level 1,2, 
or 3). 
Enter: PSY2 (in response to the OK prompt). 
l When the REQ prompt is received after the 
program is loaded: 
l The System Data Block 2 will be output in the 
same format as it was input in the DSDP Pro- 
gram. 
l REQ will be prompted again once the printout is 
complete. 
Enter: p w 
q (to exit the program). 
TABLE 5-5 
Procedure - Print System Data Block 2 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM PROMPT USER ENTRY NOTE 
OK .PSY2 
- DISK LOADING - 
=Q 
PRT 1 
- EXECUTE - 
REQ 1 
NOTES: 
1. 
2. The on/y response possible is: PRT = Outputs System Data Block 2. 
5-13  
						

							PROGRAMMINGPROCEDURES 
SECTION 200-255-306 
JANUARY1993 
CHAPTER 6 
FEATURE DATA 
1. Access Code Data Block (Table 6-1) 
1.01 The Access Code Data Block (DACD Pro- 
gram) assigns the dial access codes for feature 
execution. Data is entered as follows: 
REQ (Request)--indicates that the program has 
loaded. Since data is always present, only the 
CHG response is possible. FTR (Feature)- 
Enter: The 3- or 4-character feature abbrevia- 
tion (see Table 6-1 a), a space, and then 
the desired 1 - 3 digit access code. (See 
Table 6-1 a for feature names and stan- 
dard code assignments.) 
NOTE: 
Default access codes are shown in Table 6- 
1a. Any fea ture that does not require a change, 
does notneed to be entered. Features maybe 
entered in any order. 
TABLE 6-1 
Procedure 
- Access Code Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM 
PROMPT 
USER ENTRY NOTE 
OK 
DACD 
- DISK LOADING - 
REQ CHG 
Feature? 
FTR Feature + [space] + 1 - 3 digits 1 
(continued) 
NOTES: 
1. a. In response to FTR, enter the feature abbreviation, followed by a space and its access code. 
b. Features may be entered in any order, and any new access code will overwrite the existing one. 
c. Any feature code which does not need to be changed, does not need to be entered. 
d. The feature abbreviations and factory-assigned codes are listed in Table 6-la. 
Ignore line entered. 
Stop printing and return to REQ. 
6-1  
						

							PROGRAMMINGPROCEDURES 
SECTION 200-255-306 
JANUARY1993 
TABLE64a 
FEATUREABBREVIATIONANDCODELIST 
(con tirtued) 
6-2  
						

							PROGRAMMINGPROCEDURES 
SECTlON200-255-306 
FEBRUARY1992 
TABLE 6-la (continued) 
FEATURE 
Speed Dial-Station - Call 
Speed Dial-Station - Program 
Speed Dial-System - Call 
Universal Night Answer 
Charge Account (ACL in DMDR must be set) 
Flash 
Internal Group Paging (selected group 1, 2 - 17) 
Expanded Internal Group Paging (group 0) 
External Paging (selected zone 0 - 4) 
External All Paging (zones 0 - 4) 
Hold - All Calls Retrieve 
Message Waiting All Clear 
Message Waiting Cancel 
Do Not Disturb 
Do Not Disturb Cancel 
Remote Access to Services Authorization Code 
Least Cost Routing Access Code 
Day Destination Change Code 
Automatic Wake-up Time Set/Cancel 
Message Registration Print - All 
Message Registration Print - Directed 
Message Registration Print - Stop 
Controlled Outgoing Restriction Set 
Controlled Outgoing Restriction Cancel 
Room Status Print - All 
Room Status Print - Directed 
Room Status Print - Stop 
Room Status Change 
Room Status - Maid-in-Room Set 
Room Status - Maid-in-Room Cancel 
Room Status - Maid-in-Room Cancel and Set Room Clean 
Room-to-Room Block Set 
Room-to-Room Block Cancel ABB. 
SDU 
SDC 
SDS 
UNA 
CRG 
FLH 
PINT 
PINA 
PEXT 
PEXA 
RTV 
MAL 
MCC 
DND 
DNC 
RAC 
LCR 
DIL 
AWTJ 
MRST 
CRS 
CRC 
RSAA 
RSAN 
RSST 
MIR 
MIRS 
MIRC 
RCLN 
RRS 
RRC STD. CODE 
#3 
##3 
#6 
‘1 
#9 
*5 
151 
152 
153 
154 
t* 
3 
##5 
#5 
#2 
##2 
l * 5 
##6 
#*3 
#80 
#81 
#a2 
#83 
#84 
#85 
#86 
#87 
#88 
#OO 
#Ol 
#02 
#03 
#04 
#05 
(con timed) 
6-3