Toshiba Strata Dk Pc Attendant Console User Guide

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Call Forward
Console Controls19
Call Forward
You can forward calls from the Attendant Console (internal) to stations and outside (external) 
telephone numbers. 
Internal Call Forward
The following Internal Call Forward selections are available:
No Call Forward disables this feature.
All Calls forwards all calls immediately. The PC Attendant Console does not ring.
Busy forwards calls immediately if you are in Position Busy mode. 
No Answer forwards calls if you do not answer in the specified time.
Busy/No Answer forwards calls immediately when you are in Position Busy mode. Forwards 
when not answered within the specified time when not in Position Busy.
Fixed Set forwards all calls immediately to a preset internal destination. This is not associated 
with Fixed Call Forwarding programmed in the DK system. The destination is defined in the 
Call Forward Menu (see below).
äTo set Internal Call Forward
1. From the Menu Bar, choose 
Console, then Call Forward.
2. From the Call Forward / 
Voice Mail dialog box, click 
an “X” into the desired Call 
Forwarding box. 
						

							Call Forward––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
20PC Attendant Console
External Call Forward
Enables you to forward new incoming calls to a destination outside the system. Only incoming 
calls over CO lines dedicated to the console and/or Direct In Dial (DID) line calls will 
forward. Other Call Forward modes can be set simultaneously while Call Forward - External is 
ON.
äTo set Call Forward to an external station or device3. Choose Destination and enter 
a number
or...
select a number from the 
Fixed Destination drop-down 
box.
Optional: Select No Answer 
Time in Seconds and enter 
the seconds the call rings 
before forwarding.
4. Select OK.
1. From the Menu Bar, select 
Console, then Call Forward.
2. From the Call Forward/Voice 
Mail box, enter the 
destination telephone number 
(outside the system) into the 
External Call Forwarding 
box.
3. Click an “X” into the External 
Set box. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Call Forward
Console Controls21
Call Forward Fixed
Using the Call Forward feature, a station user can route all calls to an alternate station. A 
feature button is selected to put that station in Call Forward mode to a fixed station. For 
example, the station may be programmed to forward to the attendant station or a voice mail 
system.
äTo toggle Call Forward Fixed ON/OFF
NoteIf this item cannot be selected, a Fixed Destination was not entered. 4. If the Call Forward 
destination is over a tie or CO 
line, place the CO line access 
code in front of the external 
telephone number. The code entered for external destination is stored in 
speed dial location 49.
äFrom the Menu Bar, select Console, then Call Forward Fixed.
To change the Call Forward destination, follow the Internal Call Forward steps on Page 
19 and record a telephone number in the Fixed Destination box. 
						

							Line Group Restrictions–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
22PC Attendant Console
Line Group Restrictions
The Line Group Restrictions feature lets you restrict access to outgoing CO line groups on an 
as-needed basis. This feature also lets you restrict outgoing calls on two-way CO line groups. 
This enables you to control outgoing traffic on heavily-used line groups during busy hours.
Once a line group is restricted, station users cannot access the group on an outgoing basis 
except through LCR and/or an Attendant (Access an Outside Line for a Station, Three-Way 
Calling, Four-Party Conference, Executive Override, Hold Pickup, etc.). This restriction 
affects all stations equally.
äTo restrict a Line Group
1. From the Menu Bar, choose 
Console, then Line Group 
Restriction.
2. From the Restricted row in 
the Line Groups dialog box, 
click an “X” into the box(es) 
next to the line(s) you want to 
restrict.
The “X” in the Busy column 
shows busy/idle status and 
cannot be selected. 
3. Select the OK button. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Timed Reminders
Console Controls23
Timed Reminders
Use this feature to send a reminder message to the active call window at a specified time. To 
define these messages, see the Set Messages section on Page 83.
äTo set Timed Reminders
1. From the Menu Bar, select 
Console, then Timed 
Reminders.
2. From the Timed Reminders 
dialog box, enter the time. 
Use the 24-hour format (e.g., 
2 p.m. is 14:00).Leaving the Time box blank deactivates the feature.
3. Select a message from the 
drop-down list.
4. If you want to send the 
message daily, click an (X) in 
the Daily box.
5. Repeat Steps 2~4 for any 
additional reminders you 
wish to set.
6. Select the OK button. The message is sent at the selected time. 
						

							Date and Time––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
24PC Attendant Console
Date and Time
The Date and Time can be set from two different sources: the PC’s internal clock or the DK 
system clock. Once you set either the PC or DK clock, then you can “send” the date and time 
to the other one. The time for both are shown in the dialog box so that you can make sure that 
they are set for the same time. 
Also, if there is more than one console, you can set the time from one PC Attendant Console, 
then send the time to the DK, and then send the DK time to the second PC Attendant Console.
äTo set the Date and Time
1. From the menu bar, select 
Console, then Date and Time.
2. Update the PC date/time or 
the DK date/time. Select the 
OK button to update either 
the PC of the DK only. 
3. To transfer the update to the 
other, click on the PC to 
DK280 or DK280 to PC 
button. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Volume Control
Console Controls25
Volume Control
Volume control can be set while the console is idle or when you are on a call using the volume 
up/down arrow keys.
äTo adjust Ringer Volume
äTo  a d j u s t  H a n d s e t  Vo l u m e
äWhile the console is idle, 
click the up/down icons
or...
press the Vol Up/
Vol Dn keys.Each click increments the volume. 
Holding down the Vol Up/Vol Dn keys to make 
precise volume settings may be difficult if they are 
programmed to “fast-repeat.”
See ‘Windows Controls’ on Page 123.
äWhile on a call, click the up/
down icons
or...
press the Vol Up/
Vol Dn keys.See above comments on volume buttons. 
						

							Volume Control––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
26PC Attendant Console 
						

							Basic Calling27
Basic Calling3
This chapter contains instructions for the most commonly used Attendant functions:
©Incoming Calls
©Transferring Calls
©Voice Mail
©Placing Calls
©Voluntary Account Codes
©Calling Options
©Dialing for Others
©Conference Calls
©Call Splitting (Split/Switch)
©Trunk-to-trunk Connections
©Call Supervision
Many of the calling features in this chapter take advantage of the “hot” keyboard. As soon as 
you begin typing the name or extension number of an individual, the PC Attendant Console 
searches for a match and highlights that person in the directory.  
						

							Incoming Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
28PC Attendant Console
Incoming Calls
You can answer incoming calls with either the Answer or Answer Incoming keys. The 
type of incoming call is displayed in the Active Call Window. The actual wording for call 
types is set in system programming. 
äTo answer Calls by Priority
äTo select which Incoming Call to answer
äSelect the Answer button.
See “Answered Call Options”  
on Page 30 for more call 
handling options.Calls coming into the console are prioritized in the 
queue according to their answer priority. Emergency 
calls are always highest priority.
1. Highlight the call type to 
answer from the incoming 
call display, such as 
“Dial 0”.
See “Incoming Call Types”  
on Page 29 for more 
information.
2. Select the Answer 
Incoming button.
See “Answered Call Options”  
on Page 30 for more call 
handling options.If you skipped Step 1 and just pressed Answer 
Incoming, the call at the top of the list is answered.