Toshiba Strata Dk Pc Attendant Console User Guide

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Incoming Calls
Basic Calling29
Incoming Call Types
See the table below for Incoming Call types.
Notes
©[DN] refers to any Directory Number button (also known as an Extension or Intercom 
Number).
©[PDN] refers to Primary Directory Number button (the Extension Number for your 
telephone).
©Calls transferred to Automatic Call Distribution (ACD) groups do not recall.
Incoming Call 
Ty p eActive Call WindowDescription
Emergency 206 EMERGENCY CALL Emergency calls from station users 
who pressed [DN] 
+ 
#400. Emergency 
calls have the highest answering 
priority and appear in red.
Park Recall LINE 1 PARK RECALL 
ORBIT 900Park Recalls aler t the console after 
the Park Recall timer expires.
Transfer Recall LINE 1 RECALL FROM 
206
206 RECALLTransferred calls not answered at the 
destination station before the ring 
transfer timer expires.
Hold Recall LINE 1 RECALL
206 RECALLHold recalls that aler t the console after 
the Hold Recall timer expires.
Transfer LINE 1 TRANSFERRED 
FROM 206Incoming line calls transferred to the 
Attendant.
Line Group XX New incoming CO line calls, where XX 
is the group number (01~16). Names 
can be programmed in Setup Line 
Settings.
Dial 0 206 CALLING Incoming calls from station users who 
pressed [DN] 
plus 
0.
[PDN] 206 CALLING Incoming calls from station users who 
pressed [DN] + XXX or Call Forward to 
XXX or 
0, where XXX is the Attendant 
Console’s [DN]. 
						

							Incoming Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
30PC Attendant Console
Answered Call Options
See the table below for Answered Call Options.
äTo place a call on Hold
OptionPageOptionPage
To place a call on Hold30Dialing a Number for a Caller46
To use Automatic Hold31Performing Through Dialing for 
a User47
To transfer a call to an individual32Trunk-to-trunk Connections52
Taking Notes About a Call36To make a trunk-to-trunk 
connection52
To transfer to a PBX or Centrex 
system34Call Park and Page66
To use Department Search with 
Call Transfer37To complete a message started 
earlier83
ä
 Select the Hold button.The call appears on the Loop List. If a Note were 
taken, that Note appears in the Hold Window as a 
reminder of who is holding. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Incoming Calls
Basic Calling31 ä
To retrieve a held call
äTo use Automatic Hold
äTo switch between held calls
äDouble-click on the held call 
in the Loop box
...or
1. Highlight the held call in the 
Loop box.
2. Select the Retrieve 
button.The call moves from the Hold Loop to the Active Call 
Area. Pressing the Retrieve button when a call is 
not highlighted always selects the call at the top of the 
list.
äWhile on a call, select the 
Answer Incoming button 
to hold the existing call and 
make a new call.The call is put on hold and answers the next call.
1. When two calls are on hold, 
highlight the held call in the 
Loop box
...or
select the held call.The Held Call moves to the Active Call Area and the 
active call moves into the Hold List. If Automatic 
Hold is not active, the active call disconnects.
2. Select the Retrieve 
button.
NoteThe above items require setting the option “Automatic Hold” in the Setup menu or 
you may drop calls. 
						

							Transferring Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
32PC Attendant Console
Transferring Calls
With the Auto Dial feature, you can transfer a call by typing someone’s name. The Attendant 
Console also provides information on the Conference/Transfer screen so that you can better 
respond to callers. In addition to the basic conference/transfer features, the PC Attendant 
provides you with a variety of transfer options. 
äTo transfer a call to an individual
1. While connected to the 
current call, type a name, 
(first or last) or an extension 
number. When you begin typing, the Conference/Transfer 
dialog box opens. If the dialed party is busy, an “X” 
appears in the Busy box.
2. If Auto Dial is on and a match 
is found, the system Auto 
Transfers 
...or 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Transferring Calls
Basic Calling33
If Auto Dial is off and a 
match is found, press Enter. 
The PCATT will perform either a 
Blind Transfer or an Announce 
Transfer based on Setup.
If no match is found, in the 
Conference/Transfer dialog box 
and highlight the name desired in 
the Number drop-down box. 
Then select Transfer (or 
conference to announce first). 
You have the following options;The console has an option to transfer “blindly” or 
“supervised” upon pressing Enter.
The complete directory information for the selected 
party is shown on the screen.
äTo transfer, select the 
Transfer button
...orThis is sometimes called a “blind” transfer. The call 
immediately rings the called party. If they do not 
answer within a certain time (set in system 
programming), the call will ring back to your console.
click on the name or number 
in the directory.If the console is set for Default Transfer, the call will 
transfer immediately. If it is not set, you can announce 
the call (see the following procedure). For more 
information, see “Default Transfer”  on Page 99.
äTo announce a call, select the 
Conference button, announce 
the call, then select the 
Transfer button.If the system is set up to ring, the Voice soft key 
displays.
äTo transfer to voice mail, 
select the Voice soft key to 
toggle the ringing station to 
Voice Announce
äTo supervise a call, select the 
Supervised button.The call is allowed to transferred and the console goes 
idle, but the call remains on a loop. You can click on 
the call and re-enter the call.
äTo Camp-on, select the 
Transfer button.When you camp a caller onto a busy line, the caller 
will ring through to the busy party as soon as their 
phone is idle. 
						

							Transferring Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
34PC Attendant Console
äTo transfer to a PBX or Centrex system
äTo transfer a caller back out on another trunk
äTo return to the original part, 
close the Transfer dialog box 
by selecting Cancel or press 
the 
Esc key.The operator maintains a path with the original party 
until a selection button is chosen.
1. While connected to the 
current call, select the Conf/
Trn
 button
...or
enter the name (first or last) 
of the desired party. When 
you begin typing, the 
Conference/Transfer dialog 
box opens for name or 
number entry
2. Select the Flash
 button.
3. Wait for an answer, select the 
Release
 button.This enables the called person to answer before 
hanging up to ensure call transfer.
1. While connected to the 
current call, select the Conf/
Trn
 button
...or
enter the name of a directory 
entry setup to include the 
trunk access code plus the 
outside number.The directory entry does not display in the Directory/
BLF field, but displays in the drop-down list.
2. If no directory entry exists, 
enter the outside number in 
the Number field. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Transferring Calls
Basic Calling35
3. Select the line, line group, or 
LCR after closing the drop-
down Number field by 
clicking on the arrow to the 
right of the field.
4. Click on Conference. Current call holds on a loop.
5. Click on the soft key Join. The operator and two lines are joined.
6. Click Exit to leave the two 
parties connected
...or
click Split to return to the 
original caller.The Strata DK must be programmed to allow for trunk 
to trunk conferencing. 
						

							Transferring Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
36PC Attendant Console
Taking Notes About a Call
You can write a short reminder note to help you identify who the caller is or who is waiting on 
a particular line. The note appears on-screen next to the line number.
äTo take a note 
1. While connected to the call, 
from the Main Screen, select 
the Take Note user button.
NoteIf you do not have the 
Take Note button, it 
has not been assigned 
to your console.
 
2. In the Line Note dialog box, 
enter a short Note (16 
characters maximum) to 
attach to the call.You can use the note to record information about the 
call. The note shows in the Hold window or in the 
Notes window when a call is recalled to the console.
3. Select Save (or press Enter) 
to save the note.The note displays with the line number in the Loop 
screen when the call is held. If the line recalls the 
console, the name displays in the Information window. 
The note stays with the call until it is disconnected. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Transferring Calls
Basic Calling37
Using Department Search with Call Transfer
äTo use Department Search with Call Transfer 
1. From the Main Screen, select 
the Dept Select user button.If the Dept Select button is not displayed and 
available, it has not been assigned to your console.
2. From the Department 
Transfer dialog box, select the 
desired name
...or
enter the department name.
You have the following 
options:
äTo transfer, select the 
Transfer button.
äTo announce the call, select 
the Conference button, 
announce the call, then select 
the Transfer button.
äTo supervise the call, select 
the Supervised button. 
						

							Voice Mail––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
38PC Attendant Console
Vo i c e  M a i l
The PC Attendant Console is compatible with the Toshiba Stratagy or VP Voice Processing 
systems. Voice Mail can be used as a Night Transfer location or to answer your calls when you 
are busy or not available.
äTo call or transfer a call to a voice mailbox
1. When you are on a call, select 
the Voice Mail button
...or
press the Transfer VM button 
in the Conference/Transfer 
dialog box or Dialing dialog 
box after selecting a name.
2. From the Voice Mail Number 
dialog box, select a name 
from the directory or type a 
name or number.
Go to the directory to select 
the person whose mailbox is 
to be opened.
3. Select the OK button. You hear the Voice Mail greeting. 
The PC Attendant Console calls the voice mail pilot.
Console setup settings must have the Voice Mail Pilot 
number and prefix digits programmed in the Trans 
VM Settings section. 
4. When the voice mail answers 
and you can hear the opening 
greeting, click on the Transfer 
button.The PC Attendant Console uses the mail box for the 
extension found in the directory.