US Robotics Wireless MAXg ADSL Gateway User Manual
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9 up security on your wireless network. U.S. Robotics strongly recommends that you secure your network as directed on this page. Follow the on-screen instructions to configure security, and click Apply when done. The status page of the gateway’s Web user interface automatically appears after you do this. Your wireless network is now secure. You may close your Web browser and EasyConfigurator. You can now start up a Web browser. We suggest that you register your product and test your connection by going to the following Web site: www.usr.com/productreg See the User Guide on the U.S. Robotics installation CD-ROM to learn about the gateway’s advanced features. You can use the gateway’s Web user interface to enable or disable wireless communications and to set the network name, broadcast status, and security options. The Web user interface is the main tool for configuring and using the gateway.
10 Status LEDs The gateway has several LEDs on its front. The LED conditions listed below indicate the operational status of the gateway. Solid The gateway is powered on. Off The gateway is powered off. Solid A wireless device is connected to the gateway. FlashingThe gateway and computer are exchanging data over a wireless connection. Off No wireless client is connected to the gateway. Solid The gateway is connected to the Internet. Flashing The gateway is exchanging data with the Internet. OffThere is no active ADSL connection or the device is in ADSL bridge mode. For information on bridge mode, see the User Guide on the installation CD. Solid An ADSL link is established. Flashing The gateway is attempting to create an ADSL link. Off There is no current ADSL connection. (1-4) SolidThere is a physical connection between the gateway and the computer through the corresponding Ethernet port (note the port numbers above the LEDs). FlashingThe gateway and computer are exchanging data through an Ethernet port. OffThere is no physical connection between the gateway and the computer through the Ethernet port. SolidA printer is linked to the gateway. See the User Guide on the U.S. Robotics installation CD-ROM for information on using a printer with the gateway. NOTE: Do not connect any device other than a self- powered printer to the USB port. The USB connector can only be loaded a maximum of 0.11A. Overloaded operation is hazardous. Flashing The gateway and printer are exchanging data. OffThere is no printer connected to the gateway’s USB port.
11 Gateway Back NOTE: To reset the gateway, insert a pin or paper clip to briefly push the Reset button. If you want to reset the gateway, do not press this button for more than 5 seconds, as this resets the gateway’s configuration to the factory defaults. ADSLDigital subscriber line RJ-11 service jack USBPort that accepts a USB cable to a printer. 1 - 4Ethernet ports 1 - 4 ResetA recessed button that resets the gateway (see note below) 9VDCInput jack that accepts a cable from supplied power adapter PowerRocker switch that turns the gateway on and off
12 Troubleshooting To help diagnose a problem, first use the following troubleshooting checklist. 1. Confirm that you are using the AC power adapter that came with your gateway and that it is connected to the gateway and to an active wall outlet. Make sure the Power switch is switched to the on position. The LED should be lighted. 2. Confirm that you have securely connected the telephone cable to the telephone wall jack and to the gateway. The LED should be lighted if you have ordered and correctly configured DSL. 3. If you are using a wired connection from the computer to the gateway, confirm that you have secured the Ethernet cable(s) to the computer’s network interface card and to the Ethernet port(s) on the gateway (labelled 1, 2, 3, or 4). The corresponding LED should be lighted on the front of the gateway. For more information on the LEDs, see the Status LEDs section earler in this document. Opening the Web user interface The Web user interface will be your main tool for configuring, troubleshooting and monitoring the gateway. Follow this procedure to access it. 1. Start a Web browser. 2. Open the page http://192.168.1.1 3. A login window should appear: The default user name and password are already filled in. Click OK.
13 4. The Web user interface opens with a status page. If you cannot access the Internet... A number of devices have to work together for your computer to access the Internet. NOTE: For completeness, the following drawing shows both wired and wireless connections between your computer and your U.S. Robotics Wireless MAXg ADSL Gateway. You’ll normally use only one type of connection on each computer. A. Your computer connects to your Wireless MAXg ADSL Gateway via a wireless or wired connection. B. The gateway connects to your Internet Service Provider (ISP) via ADSL over the phone network. The first step in solving the problem is to diagnose the cause. There are a number of places where the connection from your computer to the Internet might fail.
14 Step 1: Can your computer connect to your Wireless MAXg ADSL Gateway? Open a Web browser to the gateway’s address: http://192.168.1.1 (Please note that if you’ve modified the gateway’s LAN IP address, you must use the new one.) If the gateway’s Web user interface appears, go to Step 3. Otherwise, the gateway may need to be restarted: 1. With a thin tool such as a paper clip, briefly press the Reset button on the back of the gateway. 2. Wait one or two minutes as the gateway restarts. If you use a wired connection: If you use a cable connection between your computer and the gateway, ensure that one end of the Ethernet cable is connected to your computer’s LAN port and the other end is connected to one of the Ethernet ports on the gateway. Also check that the corresponding LED is lighted. In the unlikely event that your computer is using a static IP address, either re-configure your computer to use a dynamic IP address or ensure that its static IP address is in the same network as the ADSL Gateway. (That means that the IP address has the format 192.168.1.x where x can be any number between 2 and 254, inclusive.) Now, please restart your computer. It will attempt to connect to the gateway. Proceed to Step 2. If you use a wireless connection: 1. Ensure that your computer is close enough to your gateway to receive a wireless signal and that there is nothing interfering with the signal, such as a microwave oven or a concrete wall. Windows users: You can check your connections automatically with the included utility program. 1. Use Windows Explorer to navigate to the Troubleshooting folder on your U.S. Robotics installation CD-ROM (for example, D:\Troubleshooting, if your CD drive is labeled D:). 2. Double-click on Troubleshoot_Connection. This utility program tests your connections and, if there is a problem, tells you where it is.
15 If your gateway broadcasts its network name, you can use your computer’s wireless utility to scan for it. (This is typically called a “site survey.”) If the utility cannot detect the gateway, it may be a signal problem. 2. Ensure that the computer’s wireless utility is using the correct network name and security settings for your gateway. Settings such as network name, security method (WPA, WEP, etc.), and security keys must all match. So if your gateway is using WPA encryption, each wireless card or adapter must support WPA encryption. If you are using a wireless PC card, PCI adapter, or USB adapter that does not support WPA encryption, you will not be able to connect to the gateway unless you use WEP encryption instead. Please refer to the configuration section of the User Guide on the U.S. Robotics installation CD-ROM for information on changing the security settings. 3. If you have enabled MAC filtering on the gateway, is this computer permitted to connect to your gateway? Please note that MAC filtering refers to specific wireless adapters. If you use MAC filtering and have added a new wireless adapter to the network, you must add the MAC address of the new wireless adapter to the gateway. NOTE: If you need to modify the ADSL Gateway’s settings, you’ll need a computer with a wired connection to the gateway in order to access it. If these steps fail to establish a wireless connection, please try a wired connection between your computer and your gateway. Connect the yellow Ethernet cable to your computer’s LAN port and to a LAN port on the gateway. Then ensure that the corresponding LAN port LED is lighted. Then please restart your computer. Step 2: Is your Wireless MAXg ADSL Gateway responding? Open your Web browser to the gateway’s address: http://192.168.1.1 NOTE: If you can open the gateway’s Web user interface with a wired connection but not with a wireless connection, the problem is with the wireless connection. Please see the documentation for your wireless adapter. If the gateway’s Web user interface appears, please go to Step 3. If the gateway’s Web user interface doesn’t appear, the gateway may need to be restored to the default factory settings. (Please note that you will lose all of your gateway’s custom settings and will need to set it up again as if you were installing it for the first time. If you’ve made a backup of the settings, you will be able to restore them. Please see the User Guide on the U.S. Robotics installation CD-ROM for more information.)
161. With a thin tool, such as a paper clip, press the Reset button on the back of the gateway for at least five seconds. 2. Wait about one or two minutes as the gateway restarts. 3. Please restart your computer so that it will connect to the gateway. 4. Try to access the gateway’s Web address at http://192.168.1.1 If the gateway’s Web user interface still does not appear, the gateway may have failed. Please contact U.S. Robotics Customer Support. See the contact information later in this document. If the gateway’s Web user interface appears, please continue to Step 3. Step 3: Can your Wireless MAXg ADSL Gateway connect to the Internet? If you have a connection between your computer and your gateway, it’s likely that the gateway is not connected to the Internet. 1. Close your Web browser and run EasyConfigurator. Windows users: Press Start, then select Programs and U.S. Robotics EasyConfigurator. Macintosh and Linux users: Double-click the EasyConfigurator icon on the desktop. 2. Click Status at the top of the page, and check the value of the Status field. Sample image of a gateway connected to the Internet: Sample image of a gateway not connected to the Internet: If the status is CONNECTED or CONNECTED TO THE INTERNET but you still cannot access the Internet, please contact your ISP for assistance. Otherwise, you need to configure your ADSL connection. Please click Configuration at the top of the EasyConfigurator window and refer to the instructions earlier in this document (see Step 4. Configure the Gateway with EasyConfigurator) for how to configure your ADSL connection.
17 Technical Support • Many of the most common difficulties users experience have been addressed in the FAQ and troubleshooting Web pages for your specific product. For current product support and contact information, go to the U.S. Robotics Web site at: http://www.usr.com/support • Look in the User Guide on the U.S. Robotics installation CD-ROM -- more advanced configuration and troubleshooting information is available there. • Contact the U.S. Robotics Technical Support Department. Getting Support NOTE: Your model number is 9108. You can find your serial number on the label of the Wireless MAXg ADSL Gateway and on the side of the package. 1. You can submit your technical support question using an online form at http://www.usrcom/emailsupport 2. You can also call the U.S. Robotics Technical Support department. Country Voice Online Support Hours United States & Canada (888) 216-2850 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M. Central, M-F Austria 07 110 900 116 http://www.usr.com/emailsupport/de 9:00 –17:00, M-F Belgium (Flemish) +32 (0)70 233 545 http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F Belgium (French) +32 (0)70 233 546 http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F Denmark +45 7010 4030 http://www.usr.com/emailsupport/uk 9:00 –17:00, M-F Finland +358 98 171 0015 http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F France 082 507 0693 http://www.usr.com/emailsupport/fr 9:00 –17:00, M-F Germany 01805671548 http://www.usr.com/emailsupport/de 9:00 –17:00, M-F Hungary 01805671548 http://www.usr.com/emailsupport/hu 9:00 –17:00, M-F Ireland +44 870 844 4546 http://www.usr.com/emailsupport/uk 9:00 –17:00, M-F Italy 848 80 9903 http://www.usr.com/emailsupport/it 9:00 –17:00, M-F Luxembourg +352 342 080 8318 http://www.usr.com/emailsupport/bn 9:00 –17:00, M-F Middle East/Africa +44 870 844 4546 http://www.usr.com/emailsupport/me 9:00 –17:00, M-F Netherlands 0900 20 25 857 http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F Norway +47 23 50 0097 http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F Poland http://www.usr.com/emailsupport/pl Portugal +351 (0)21 415 4034 http://www.usr.com/emailsupport/pt 9:00 –17:00, M-F Spain 902 117 964 http://www.usr.com/emailsupport/es 9:00 –17:00, M-F Sweden +46 (0) 77 128 1020 http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F Switzerland +0848 840 200 http://www.usr.com/emailsupport/de 9:00 –17:00, M-F UK 0870 844 4546 http://www.usr.com/emailsupport/uk 9:00 –17:00, M-F For current support contact information, go to the following Web site: http://www.usr.com/support Regulatory and warranty information are located in the User Guide on the U.S. Robotics installation CD-ROM.