Vodavi Starplus 616 Flex Electronic Key System Installation Manual

							sTARPLUS@ 616 FLEX KEY TELEPHONE SYSTEM 
System Configuration 
The System Configuration related database infor- 
mation is provided in the following format: 
SYS CONFIG 
(ZUE HOLD ALM :DT :SIGL :ENBL 
Y SY CL REPT N 
PRV AMD SMDR BAUD PRNT BGM 
Y 10 ALL 1200 80 N 
LBC HOUR DATE 
. . 12 MMDD 
EX/SCl EX/SC2 EX/SC3 EX/SC4 
. . . . . . . . . . . . . . . . 
PBX CODES 
. . . . . . . . 
SMDR LINE ENABLE 
01 02 03 04 05 06 
QUE 
HOLD 
ALM 
DT 
SIGL 
ENBL 
PRV 
ATTD 
SMDR 
BAUD 
PRNT 
BGM 
LBC = Enabled = “Y”, Disabled = “N” 
= Valid data is “EX” or “SW” 
= Alarm parameters where: 
= Closed “CL” or Open “OP” detec- 
tion 
=Repeated;“RPT” or one-time 
“ONCE” signaling 
=Enable the alarm, “Y”=yes, 
“N”=no 
= Privacy enabled, “Y”=yes, “N”=no 
= Assigned Attendant station. Valid 
data=Stations 1 O-25 
=Type of SMDR: “ALL” prints local 
and long distance; “LD” prints 
long distance only 
= Baud Rate: “300” or “1200” 
= 29 or 80 character option 
=Background Music Enable, 
Y”=yes, “N”=no 
=Loud Bell/CO Line Control sta- 
tion/CO assignment. Valid data 
for LBC Statton assignments is 
“BIO through B25” or if pro- 
grammed for CO Line Control, CO 
Lines “CO1 through CO6” HOUR = ,Hro;;$rrnat: Valid display is “12” 
DATE =Date format: Valid display. is 
“MMDD” or “DDMM” 
EWSC =The four (4) programmable Ex- 
ecutive/Secretary pairs. Valid 
data is stations “10” through “25” 
PBX CODES =These are the four (4) rogram- 
mable two-di it PBX co 
a 8 es. Valid 
data for eat two-digit code is 
“?O” through “99” including 
l ‘s and 
r’,#sne drgrt codes are also al- 
SMDR LINE ENABLE = CO lines assigned to 
report port detailed call informa 
tion. Unassigned CO lines are 
shown as two dots “..” 
640-2 ISSUE 1, JANUARY 1991  
						

							System Timers 
The Timers printout will provide programmed infor- 
mation on all programmable timers in the system in 
the following format: 
TIMERS 
ERCL SRCL TRCL MSG-TNE PAUSE 
060 060 030 00 2 
RING-FWD CNFTO RNGTO 
30 
Where: 
ERCL 
SRCL 
TRCL 
MSG-TNE 
PAUSE 
RING-FWD 
CNFTO 
RNGTO 
15 50 
= Exclusive Recall Timer 
= System Recall Timer 
=Transfer Recall Timer 
= Message Wait Reminder Tone 
=Programmed length for a pause 
stored in a speed dial number 
=~usr~No Answer Ring Forward 
= Conference Time-out for unsu- 
pervised conference 
= Ring Time-out Timer 
Exception Tables 
The Exception Tables printout will provide informa- 
tion on data programmed into the Allow and Deny 
Tables “A” and the Allow and Deny Tables “B”. Up 
to eight (8) digit entries will be displayed. A double 
period indicates that no data has been programmed 
for the particular bin. Exception Table information is 
displayed in the following format: 
EXCEPT TABLE 
ALLOW TABLE A 
01 . . 09 . . 
02 . . 10 . . 
03 . . 11 . . 
04 . . 12 . . 
05 . . 13 . . 
06 . . 14 . . 
07 . . 15 . . 
08 . . 16 . . 
DENY TABLE A 
01 . . 09 . . 
02 . . 10 . . 
03 . . 11 . . 
04 . . 12 . . 
05 . . 13 . . 
06 . . 14 . . 
07 . . 15 . . 
08 a. 16 . . 
Where: 
Valid data will be digits [0] through [9], [t], and [#I, 
and don’t care character “D”. Valid data, if pro- 
grammed will printout in the eight spaces to the right 
of each bin number with the first digit occupying the 
position of the first period shown. 
ISSUE 1, JANUARY 1991 640-3  
						

							~ARPLUS@ 616 FLEX KEY TELEPHONE SYSTEM 
System Speed Dial Printout 
System Speed Dial numbers programmed into the 
system can be displayed in this printout. Up to six- 
teen (16) digits can be displayed for each of the forty 
(40) bins. System Speed Dial numbers can be dis- 
played sequentially from bin 10 through 49, one bin 
and it’s data per line. 
SYSTEM SPEED 
10 ..30 . . 
11 ..31 . . 
12 . .31! . . 
13 ..33 . . 
14 ..34 . . 
15 ..35 . . 
16 ..3G . . 
17 ..37 .I 
18 ..38 . . 
19 ..39 . . 
20 ..40 . . 
21 ..41 . . 
22 ..42 . . 
23 ..43 . . 
24 ..44 . . 
25 ..45 . . 
26 ..46 . . 
27 ..47 . . 
28 ..48 . . 
29 ..49 . . 
Where: 
Valid data will be any digit [0] through [9], [*I and [W] 
plus the rotary to DTMF switch-over command ‘T’, 
the pause symbol “P”, the no display character “N”, 
and the FLASH command “F”. Flexible Station Button Printout 
The Flexible button assignments for the Key Tele- 
phones can be displayed in this printout. 
STATION 10 FLEX BUTTON ASSIGN 
BTN FUNCTION BTN FUNCTION 
01 DSS/BLF 10 12 DSS/BLF 21 
02 DSS/BLF 11 13 DSS/BLF 22 
03 DSS/BLF 12 14 DSS/BLF 23 
04 DSS/BLF 13 15 DSS/BLF 24 
05 DSS/BLF 14 16 DSS/BLF 25 
06 DSS/BLF 15 17 CO LINE 01 
07 DSS/BLF 16 18 CO LINE 02 
08 DSS/BLF 17 19 CO LINE 03 
09 DSS/BLF 18 20 CO LINE 04 
10 DSS/BLF 19 21 CO LINE 05 
11 DSS/BLF 20 22 CO LINE 06 
NOTE: This example shows the format of the print- 
out for a Enhanced or Executive key telephone. The 
printout for a Basic key telephone will only show six 
(6) buttons, disp/ayed as button 07 through 06. 
Where FUNCTION Designations may be any of the 
following: 
DSS/BLF XX = Direct Station Selection where XX 
is Stations 1 O-25 
CO LINE XX = CO Line number 01-06 
SPEED XX =Speed Bin number 00-09, 90-99, 
or 1 O-49 
POOL x 
LOOP 
MUL = CO Line Group number l-6 
= Loop button assignment 
= Multi-Function button (Un-pro- 
grammed by the used) 
IN PG X 
INT AC PG 
EXT PAGE 
AC PAGE = Page Zone 1 or 2 
= Internal All Call Page 
= External Page 
= All Call Page (internal and exter- 
nal) 
MEET ME = Meet Me Page code 
MUTE = Mute Button 
PICK UP = Group Pickup code [6] 
UNA = Universal Night Answer code [55] 
ALARM = Alarm Reset code [9] 
MUSIC = Background Music function [8] 
HEADSET = Headset Mode Function [41] 
LNR = Last Number &dial [SPD+#) 
This printout will be printed for all Stations that are 
connected on the system when selected to print. 
640-4 ISSUE 1, JANUARY 1991  
						

							s-f-AFtPLUS@ 616 FLEX KEY TELEPHONE SYSTEM 
SECTION 700 
SYSTEM CHECKOUT PROCEDURES 
700.1 FUNCTIONAL TEST PROCEDURES 
This section describes the procedures that should 
be followed during system start-up. The installer will 
also find these tests to be helpful in the event of 
system mal-function and trouble shooting. System 
trouble shooting will be confined to replacement of 
key telephone sets & fuses. 
700.2 PRELIMINARY CHECKLIST 
Before starting the functional test procedures, it is 
recommended that the following checklist be com- 
pleted. This is designed to save time and possibly 
eliminate the need for more detailed trouble shoot- 
ing. 
Check: 
A. Station cables for proper connections and po- 
larity. 
B. Central off ice line connections. 
C. Earth ground connections. 
D. AC power cable. 
E. Music source connections (if provided). 
F. Alarm connections (if provided). 
ISSUE 1, JANUARY 1991 700-l  
						

							STARPLUs@ FLEX KEY TELEPHONE SYSTEM 
Table 700.1 
- Key Station Testing 
1 1. Connect the modular cord 
to the instrument. 
2. Press the ON/OFF button 
on the telephone. 
3. Background music 
3.1 With the telephone in an 
idle state, press “8” on 
the dial pad. 
3.2 Adjust voice volume 
(front) knob on telephone. 
3.3 Press “8” again. 
4. Do Not Disturb 
4.1 Press FWDIDND button. 
Telephone must be on- 
hook. 
4.2 Press DND button again. 
5. Tone ringing volume 
Telephone must be in ‘7 
mode. 
5.1 From another telephone, 
place an intercom call to 
the set being tested. 
6. Transmitting Data 
Signals 
6.1 When incorrect or no data 
signals are transmitted 
between KSU and the  OPERATIONAL TEST RESULT 
1 .l ON/OFF LED momentarily 
lights. 
1.2 DND button flashes. 
2.1 ON/OFF LED lights. 
2.2 That station’s DSS LED 
lights. 
2.3 No reaction. 
3.1 .l Background music is 
heard. 
3.1.2 No reaction. 
3.2.1 Volume is increased or 
decreased as desired. 
3.2.2 No reaction 
3.2.3 Low background music 
(BGM) volume 
3.3 Music is turned off. 
4.1 .l DND LED is lit steady. 
4.1.2 No reaction 
4.2.1 DND LED is extiguished. 
5.1 .l Two bursts of tone are 
heard. Adjust volume if 
necessary. 
5.1.2 HOLD button LED 
flashes. 
5.1.3 DSS of calling station 
flashes (if programmed). 
5.1.4 Two bursts of tone 
ringing are not heard. 
6.1 .l Only ON/OFF LED lights 
when pressed, remaining 
LEDs do not light or they PROCEDURE 
1.1 Normal 
1.2 Check station wiring. 
2.1 Normal 
2.2 Normal 
2.3.1 Make sure line cord is 
plugged in. 
2.3.2 Check K connector inside 
the telephone. 
3.1 Normal 
3.1.2 Is handset on-hook? 
Check music connections 
on the KSU. 
3.2.1 Normal 
3.2.2 Check volume control 
(VL2) in telephone. 
3.2.3 Adjust BGM adjustment 
on left side of KSU. 
3.3 Normal 
4.1 .l Normal 
4.1.2 Check phone connections 
4.1.3 Verify station is allowed DND 
in programming. 
4.2.1 Normal 
5.1 .l Normal 
5.1.2 Normal 
5.1.3 Normal 
5.1.4 Check phone connections. 
6.1 .l Check cabling to telephone 
and J-l wiring. 
‘700-2 ISSUE 1, JANUARY 1991  
						

							Table 700.2 - Intercom Station Testing 
- 
1. 
1. 
Making an intercom call. 
Press DSS button or dial 
station number of desired 
party. 
if called phone is a 
speakerphone and is 
placed in H (voice) mode: 
1.2 if called station answers 
by lifting the handset.  OPERATIONAL TEST 
2. Call Pickup 
2.1 Press DSS button or dial 
station number of desired 
PaW. 
2.2 To answer at another 
station, lift handset or 
press ON/OFF button. 
2.3 Dial Pickup Code “6”. 
3. Intercom Conference 
31. During an intercom con- 
--- 
RESULT 
..- __- PROCEDURE 
1 .l .l ON/OFF LED lights. 
1 .1.2 DSS LED of called party 
is lit (if programmed). 
1 .1.3 Busy tone is heard. 1 .l .l Normal 
1 .1.2 Normal 
1 .1.3 Normal if called party is in 
DND, not installed, or is off- 
hook. 
1 .1.4 Three tones are heard if 
called station is a speaker- 
phone and in H mode. 
1 .1.5 HOLD button flashes at 
called station (30 ipm) 
1 .1.6 Intercom call is not 
connected. 1 .1.4 Normal 
1 .1.5 Normal 
1 .1.7 Intercom ringing is 
heard instead of 3 bursts 
of tone. 1 .1.6 Consult troubleshooting 
guide (Section 8). 
1 .1.7 Normal for station not in H 
or P mode. 
1 .1.8 Handsfree conversation 
at called phone is not 
possible. 1 .1.8 Check phone connections. 
1.2.1 Flashing HOLD LED of 
the called party is extin- 
guished. 1.2.1 Normal 
1.2.2 DSS of calling station 
changes from flashing to 
steady (if programmed). 1.2.2 Normal 
2.1 Normal 
2.1 Intercom ringing or CO 
ringing heard at the called 
station. 
2.2 Intercom dial tone heard. 2.2 Normal 
2.3 Called station returns to 
idle state. HOLD LED is 
extinguished. Intercom 
conversation between 
calling station & answering 
station is possible. 
Station LED is lit. 2.3 Normal 
3.1 Intercom dial tone is 3.1 Normal 
___-.- 
1 
ISSUE,l, JANUARY 1991 700-3  
						

							: 
STARPLUS@ 616 FLEX KEY TELEPHONE SYSTEM 
Table 700.2 - Intercom Station Testing (Cont’d) 
OPERATIONAL TEST RESULT PROCEDURE 
5. Camp On (Call Waiting) 
5.1 Lift handset or press ON/ 
OFF button, then press 
DSS button or dial desired 
station number. Receive 
busy on outside (CO) or 
intercom call. 
5.2 Press MSG/CP.ON 
button. 
6. Executive/Secretary 
6.1 Transferring intercom 
calls to an Executive/ ’ 
Secretary phone. 
Incoming intercom call is 
routed to Secretary when 
Executive station is busy. 
7. Paging 
7.1 Lift handset, dial “74” on 
dial pad and make paging 
announcement. 
7- 
I 
/ 
5.1 Busy tone is heard 
through handset or station 
speaker. Station ON/OFF 
LED is lit steady. 
5.2 Ringing tone is heard at 
calling station & 2 bursts 
of tone are heard over 
speaker at called station. 
MSG/CP.ON LED and DSS 
of calling station are 
flashing at called station 
at 60 ipm. 
5.3 Busy tone heard con- 
tinuously. 
6.1 Incoming intercom call is 
automatically transferred 
to secretary station. 
6.2 Incoming intercom call is 
not transferred. 
7.1 All call warning tone is 
heard over key phone 
speaker. HOLD LED 
lights steady at stations 
receiving the page, not 
at page initiator. All 
idle phones not in DND 
or busy are paged. 
7.2 DSS of paging station is 
lit steady at all stations 
where DSS is programmed 
to appear. 
7.3 Paging does not occur. 
7.4 Hang up. Page is 
terminated and all stations 
not off-hook return to 5.1 Called phone is busy - normal. 
5.2 Normal 
5.3 Second camp-on request is 
being made at same station. 
6.1 Normal 
6.2 Confirm programming of 
Exec/Sec assignment. 
7.1 Normal 
7.2 Normal 
7.3 Check programming for page 
zones or change telephone. 
7.4 Normal 
700-4 ISSUE 1, JANUARY 1991 
.y  
						

							sTARPLUS@ 616 FLEX KEY TELEPHONE SYSTEM 
Table 780.3 - CO Line Functions Test 
nPFRATlONA1 TEST RESULT PROCEDURE -. -* .~ . . .-. _. .- . -- . 
I. Outgoing calls 
I .I Lift handset or press ON/ 1 .I .l The CO line LED is lit 1 .I. 1 Normal 
OFF button & press CO steady. 
line button. 1 .I .2 Station OF/OFF button 1 .I .2 Normal 
LED is lit steady. All 
stations where DSS is 
programmed to appear 
are lit steady. Dial tone is 
heard. 
1 .I .3 CO LED is not lit. 1 .I .3 Check line access 
programming. 
2. Incoming calls 
2.1 Incoming CO ringing 
2.2 Press flashing CO line 
button. 1 .I .4 Dial tone is not heard. 
2.1 .I Co ringing is heard. 
2.1.2 CO ringing is not heard 
but that line is flashing. 
2.1.3 CO line LED or loop 
button LED is flashing at 
30 ipm. 
2.2 CO line LED or loop 
button is lit steady. 1 .I .4 Check CO line connections 
at RJ-21X on the KSU. 
2.1 .I Normal 
2.1.2 Check programming for ring 
assignment (day/night). Check 
CO line connections at RJ-21 X 
on the KSU. 
2.1.3 Normal 
2.2 Normal 
3. Transferring a CO line 
call 
3.1 .I The CO line is placed on 3.1 .I Normal 
3.1 During a CO line coversa- 
Exclusive Hold automati- 
tion, press TRANS/QUE 
tally. 
and dial station number 
3.1.2 CO line LED is flashing 3.1.2 Normal 
to which CO line is to be 
at transferring station but 
transferred or press that 
remains steady at all 
station’s DSS button. 
other stations having line 
access. 
3.1.3 At receiving phone, the 
CO line or loop button 
LED is flashing at 
Exclusive Hold. 3.1.3 Normal 
3.1.4 Hang up after dialing 
station number or pressing 
DSS button for unscreened 
transfer; announce call 
to receiving station before 
hanging up for screened 3.1.4 Normal 
ISSUE 1, JANUARY 1991 700-5  
						

							Table 700.3 - CO Line Functions Test (Cont’d) 
i 
OPERATIONAL TEST RESULT 
3.2 At phone receiving the 
transfer, press flashing CO 
line button or loop button. 3.2.1 CO line LED is now 
steady at all phones in 
the system. 
3.2.2 CO line call is not 
transferred to desired 
station. 
/ 4. Add-On Conference 
4.1 During a CO line conver- 
sation, press the CONF 
button. 
4.2 Press DSS button of 3rd 
party to be added to the 
conversation. 
4.3 When 3rd party answers, 
initiator presses CONF 
button again. 
j 4.4 Hang up handset at first 
station to terminate 
conference call. 
5. Multi-line Conference 
5.1 Place an outgoing CO line 
call. 
5.2 When party answers & is 
notifed of conference 
request, initiator presses 
the CONF button. 
5.3 Initiator presses another 
CO line button & makes 
another outgoing call to 
party C. 
5.4 Initiator presses CONF 
button again. 
6. Flash 
6.1 When completing a CO 
line conversation, press 
the FLASH button. PROCEDURE 
4.1 CO line is placed on 
Exclusive hold automati- 
cally, receiving MOH if 
provided. 
4.2 Ringing is heard. 
4.3 All 3 patties are connected 
together. CONF LED at 
both internal stations is 
lit. 
4.4 CONF LED will extinguish. 
5.1 Ringing is heard 
5.2 Party B is placed automa- 
tically on Exclusive Hold, 
hearing MOH if provided. 
Initiator hears intercom 
dial tone. 
5.3 CONF LED is lit steady & 
ringing is heard. 
5.4 All 3 parties are connected 
and both CO line LEDs 
are lit steady. CONF 
button LED is lit steady. 
6.1 New CO dial tone is 
heard. 3.2.1 Normal 
3.2.2 Check if called station is in 
DND. 
4.1 Normal 
4.2 Normal 
4.3 Normal 
4.4 Normal 
5.1 Normal 
5.2 Normal 
5.3 Normal 
5.4 Normal 
6.1 Normal 
700-6 ISSUE 1, JANUARY 1991  
						

							STARPLUS@ 616 FLEX KEY TELEPHONE SYSTEM 
SECTION 800 
MAINTENANCE AND TROUBLESHOOTING 
800.1 GENERAL INFORMATION 
This section provides common maintenance, trou- 
bleshooting and repair instructions for the STAR- 
PLUS 616 FLEX Key Telephone System. It is 
advisable to use the latest issue manual and sup- 
porting documentation whenever possible. 
The 616 FLEX architecture is designed such that all 
solid state circuitry is enclosed in the KSU. The only 
modular or replaceable type printed circuit boards 
located insidethe KSU are the SIU and RCU. There- 
fore unless installing or replacing these boards, the 
KSU cover should not be removed. 
Isolating problems in the replaceable units such as 
the key telephones or any external devices requires 
no special knowledge of solid state electronics or 
micro-processor programming techniques. The 616 
FLEX system requires no involved or complicated 
mechanical procedures for installation or removal of 
peripherals. 
800.2 PREVENTIVE MAINTENANCE 
A regular preventive maintenance program is essen- 
tial to reduce the possibility of system failures. Gen- 
eral type servicing such as cleaning and inspecting 
should be done yearly. If the KSU is located in an 
area of humidity, dust, etc., servicing should be done 
more frequently. General servicing should include: 
0 Hardware and cabling. Check for general me- 
chanical integrity, loose or broken wires, plugs 
or connectors. Tighten or repair as necessary. 
l KSU. Inspect air vents located in front and on 
top of the KSU cabinet for unrestricted air 
passage. 
l MDF/cabling. Inspect the MDF for loose 
wires, obstructions, dust and dirt. 
800.3 TEST EQUIPMENT AND TOOLS 
The following test equipment and tools are neces- 
sary in performing maintenance and repair on the 
616 FLEX system. 
0 
voltmeter 
l DTMF/dial pulse hand held test telephone 
l standard telephone repairman’s hand tools 800.4 SPARE PARTS 
The troubleshooting and repair instructions are 
based on the assumption that spare key telephones 
and KSU are available to the repairman, either on- 
site or at a central warehouse/storeroom location. In 
addition, spare fuses, jacks, wire and terminal block 
should be available. 
800.5 FIELD SERVICE ENGINEERING 
Installation, troubleshooting and repair are de- 
scribed in detail within this manual. However, field 
service type questions such as application require- 
ments and troubleshooting assistance arise which 
require support. Such services are available 
through STARPLUS field service. 
800.6 FAULT CLASSIFICATION 
Reported problems come from a variety of people 
under differing conditions, therefore all trouble re- 
ports should be thoroughly examined so that the 
exact problem is understood. Do not always suspect 
the 616 FLEX equipment. Be sure to check external 
interface equipment such as the MDF, interconnec- 
tion points, cabling, central office or programming. 
To help isolate a fault from the reported description, 
the following information should be investigated to 
further define the fault source. 
A. Were any changes made recently to the cus- 
tomer database assignments that could cause 
the problem? 
B. Were any changes made recently to cabling 
that could cause the problem? 
C. Is the trouble condition associated with one 
circuit, a particular section or sections of circuits 
(i.e., CO lines, stations) or common to all cir- 
cuits? 
D. Is the trouble intermittent or continuous? 
E. Could the trouble be caused by “cross symp- 
toms” such that 2 failures mask the symptoms 
associated with a particular fault? 
800.7 SYSTEM FAILURES 
Various problems will affect the entire system. 
These are normally related to power failures, central 
processor failures, or memory failures. Where cen- 
tral processor or memory failures occur, the KSU 
must be replaced. When loss of power occurs, steps 
can be taken to localize the problem. 
ISSUE 1, JANUARY 1991 800-l