Vodavi Starplus Automatic Voice Processing Technical Manual

							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
l Dialing Prefixes
l Feature Prefixes
l Hang-Up Detection
This is done in conjunction with the Utility menu procedure.
Please follow section 500, Initial set up for the entire procedure.
To select a phone system configuration:
1.Highlight the Load Phone System sub menu and press [EN-
TER].
A file, with descriptively recognizable names, will be listed.
2. Highlight either, 
2448EX.pbx, 96EX.pbx, 1428.pbx,
2856.pbx, or SPX.pbx and press the [ENTER] key.
rWINT sn525100v+3.10aConfigurationllodulesReportsUtilitiesLHouseKeepingIFeature Prefixes
Hangup Detection
Phone System Name
Load Phone Settings
Save Phone Settings
*m,.I~aL.,~I***~~~.Esc: back a menuReturn: selectsItl:moves bat-Backspace: edits
You will be immediately brought back to the previous menu and
Starplus AVP will be updated with the selected information. To se-
lect a different configuration file, simply follow the procedure de-
scribed above. Setting information from the second selection will
replace the first.
If you are connecting the 
Starplus AVP to a non-Starplus system
you will have to program the dialing prefixes, feature prefixes, and
hang up detection in the phone system menu.
C. DIALING PREFIXESDialing prefixes are numbers that are used to access different
types of phone lines. 
Starplus AVP uses these numbers to per-
form the same call access routines.
It is common on many 
PBXs to dial the number “9” in order to ac-
cess an outside phone number. Some 
PBXs might require the
number “8” to dial a local call. On many phone systems a pause is
needed after the dialing prefix in order to allow for a connect time.
Use the 
“,‘Ito denote a pause. The pause is currently set at .20 -second (which can be adjusted from Low Level). For example, “9,”
might instruct the system to access a long distance line and then
wait for 
.20 second before continuing.
1.Highlight dialing prefixes and press the [ENTER] key.
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							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
The 
Starplus AVP Dialing Prefix screen is presented
MAINT sn525100v+3.10aConfigurationNodulesReportsUtilities1HouseKeepingIDialing Prefixes
Enter the numbers that are dialed
Phone Sy to 
access an internal or externalline.If no number is needed, leave
Load Pho field blank.ESC exits and savesSave Pho changes.
internal call:
local call :
long distance:
after dialing:
Screen contents are defined as follows:
n Internal Call: enter the prefix you have to dial to access an
extension. Most phone systems do not require any prefix
for internal calls. If this is the case, simply leave this field
blank.
n Local Call: enter the prefix you have to dial to access a lo-
cal call.
D. FEATURE PREFIXES
w Long Distance: enter the number you dial to access a long
distance line. This could be either: a trunk access number
like “9” or a carrier access number. If it is a carrier, enter
the local access number, followed by a number of pauses,
then the security code. The sequence can be up to 20 char-
acters long. For example, 
“5253476,,,123456789”.
H After Dialing: enter the sequence of DTMF characters that
is needed after an extension number is dialed. For exam-
ple, on a call transfer, some systems require that a 
“*” “1”be entered after the transfer number is entered.
When you are finished entering the information, press [ESC] to
save the entries and exit to the previous menu.
Feature Prefixes define the dialing sequences that access phone
system features. These prefixes are important because 
StarplusAVP needs them to communicate with the PBX for various call
processing functions. Care should be taken to enter this informa-
tion correctly into the Feature Prefixes screen. Use the 
‘I&” charac-
ter to designate a flash-hook and 
I‘,” for a .20 second pause. For
most features we recommend that you insert a pause between
key entries and another pause at the end of the sequence if more
numbers follow. The pause allows the phone system to acknow-
ledge and react to a command. For example, a transfer might be
represented by 
“&,*7,“. This translates as flash-hook, pause for
.20 second, star, seven, then pause .20 second. The last pause
assumes that another sequence of numbers follow that designate
the extension number of the transfer.
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							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
If you loaded from the Vodavi menu, a 
Starplus telephone system,
these feature prefixes were automatically set up for you. These
should not be changed. The characters 
& = flash-hook, 8 = exten-
sion number, and the comma 
[,I = pause. Screen contents are de-
tailed below:
IIRINT sn525100ConfigurationtlodulesReportsUtilitiesu+3.10aHouseKeepingFeature Prefixes
Hangup Detection
Phone System Name
Load Phone Settings
Save Phone SettingsIf the feature is not supported,
leave field blank.Use the 
I, to
represent a pause.Note also that8 designates a flash-hook.
ESC exits and saves changes._transfer start :
abort a busy :
abort a no answer:
reject a caller :
transfer connect :
hold call
park call
pick up call
conferencing
transfer outside :
set 
mssg waiting :
clear mssg waiting:Feature 
Prefixe
mEsc: back a menu
Return: selectstl:moves barBackSpace: edits
n Transfer Start: These are the flash-hook or tone commands
needed to initiate a call transfer. On many phone systems
this feature is accomplished through a simple flash-hook fol-
lowed by the extension number to which the transfer is
made.n Abort a Busy: This command aborts a call transfer to a
busy number and reconnects the called party. For example,
“&‘I or “&,*I ‘I.Notice that it is not necessary to put a
comma after the 
“*l” since no characters follow:This se-
quence simply aborts an attempted transfer.
n Abort a No Answer: This command aborts a call transfer to
a no answer number and reconnects the called party.
n Reject a Caller: This command blocks all calls from being
received at the extension from which it was invoked.
n Transfer Connect : This command connects a transferred
call. It is issued by the party 
to.whom the transfer was
made to disconnect the party transferring the call.
n Hold Call: This command places a call on hold for this ex-
tension. On many phone systems it is accomplished
through a simple flash-hook.
m Park Call: This feature signals the PBX to place the call in a
hold mode on another extension.
w Pick Up Call: This command signals the PBX to transfer a
call, that is presently being held, to the extension from
which the command is made.
n Conferencing: 
Starplus AVP uses conferencing to connect
an inbound call to an outside number. Enter the dialing se-
quence that is used to establish a conference call.
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							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
n Transfer Outside: This is a flash hook or tone command
that transfers a call to an outside number.
n Set Message Waiting: This command turns the message
waiting light “On” for any extension that has a message
waiting light. Note that not all phone systems support this
feature. If your system does have message waiting indica-
tion, it must be accessible through DTMF. In other words,
by dialing a sequence of numbers from a single line tele-
phone, you can turn the light on or off. If your phone sys-
tem does not have message waiting, leave this field blank
n Clear message waiting: Enter the sequence that can turn a
message waiting light off.
E. HANG UP DETECTIONHang-up Detection is extremely important because it allows 
Star-plus AVP to detect both on-hook and off-hook phone states. Un-
less it is properly set 
Starplus AVP will be unable to detect a
hang-up condition. 
Starplus AVP supports four types of hang-up
detection:l Loop Current Drop
l Tone Interval
l Silence Interval
l Re-Order Tone
Starplus AVP’s default setting is silence interval to match the Star-plus systems’ default operation. If you loaded a 
Starplus phone
system from the Vodavi menu, you do not need to change this
item.n Loop Current Drop 
- This is the most reliable but is only
available if the lines connected to the 
Starplus AVP support
loop current drop.
n Tone Interval 
- must be selected if your phone system lis-
tens for a tone to detect a disconnect. To make this determi-
nation, have somebody call in and then hang-up after you
answer. Stay on the line and listen for a dial tone. If there is
a tone you may assume that your phone system uses a
tone interval as its disconnect method.
n Silence Interval 
- must be selected if your phone system lis-
tens for a silence, rather than a tone, as a means of detect-
ing a disconnect. Use the same procedure defined above.
If there is silence after the caller has hung-up, you may as-
sume that your phone system uses a silence interval as its
disconnect method.
n Re-Order Tone 
- must be selected if there is a cadence of
tone and silence after a disconnect. If your phone system
supports Re-Order Tone, press Enter to define the specific
value of each re-order parameter.
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							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
After determining the appropriate disconnect method, select 
Hana-up Detection in the Phone System sub menu. The Set Hang-up 
vType sub menu will be presented. Select Manually to display the
Manual Hang-up Detection screen.
MAINT ~525100v+3.10aConfigurationnodules-ReportsUtilitiesHouseKeepingRegistration
Environment
ICommon values are 5 to 7. Press
ESC to 
saw and exit.
Tone Interval :Off 0 
setsSilence Interval:On 10 setsRe-Order Tone2 Off
tl:moves barBackspace: edits
Depending on your switch’s disconnect method, specify a number
between zero and ninety-nine that represents the time in seconds
for the detection interval. This interval defines the period of time
that will elapse before 
Starplus AVP will disconnect or hang-up a
call. For example, entering 5 for the tone interval instructs 
Star-plus AVP to listen for a steady tone that is five seconds long and
upon detection to treat the call as a disconnect.
If the interval is set too short, any pause could be interpreted as si-
lence or tone and signal a false Hang-up. If the interval is too
long, the system can be tied up longer than is necessary. The rec-
ommended interval for both tone and silence is 5 to 7 seconds.
1.To save the new settings and return to the previous menu
and press [ENTER].
The 
Starplus AVP uses Tone and Silence interval to determine
hang up when integrated with a 
Starplus phone system.
610-8
Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
F. AUTOMATIC
DETECTIONIf you wish you can have 
Starplus AVP determine the appropriate
settings for hang-up detection. Select Automatic from the Hang-up
Type sub menu and the Automatic Hang-up Detection screen will
be presented.
NAINT sn525100v+3.10aConfigurationModules ^ReportsUtilitiesHouseKeepingThis item is only used when connecting the 
Starplus AVP to a non
Starplus phone system.
1.Using a telephone, dial the extension of the line connected to
the 
Starplus AVP system. Hang-up the phone and select
either the Short Test (concluded after 60 seconds) or the
Long Test (concluded by pressing ) to begin the procedure.
Starplus AVP will time the tone and/or silence intervals. After
the test is completed press for an analysis of the findings.
2.Press [FlO] to save the analysis and transfer the findings to
the Manual Hang-up Detection screen.
Once the above settings and parameters are entered, save them
in a special configuration file for future use. In the event the file be-
comes corrupted, the correct configuration parameters can be
quickly restored.
3.Select Save Phone Settings and enter a descriptively recog-
nizable filename up to eight characters long. 
Starplus AVP
automatically attaches a .PBX extension to the file and con-
verts any spaces to underscores. For example, a Northern
Telecom 
SLl user might describe his file as NTSLl .PBX.
G. CONFIG.SYS FILE
4.Press [ENTER] to save or [ESC] to Abort.
After you have completed the registration and phone system
work, check the contents of the DOS file called Config.Sys. This
file is automatically loaded into memory when your computer is
turned on or rebooted. Commands in the file pass information to
the DOS operating system that limit the number of files that can
be open at one time.
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							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
SHOW CURRENT FILE
1.To determine the current ConfigSys file configuration move
the highlight bar to Show Current File. If it already exists it
should read:
MAINT sn525100v+3.10aConfigurationllodules-ReportsHouseKeeping1UtilitiesIEnvironment
CONFIG.SVS_BREAK=ONSHELL=C:~DOS\COlltlAND.CO~ /P /E:256DEUICE=C:\EnnDRUR.SYSFILES= 30BUFFERS = 16
I1
. _I.IPress finy Key To Continue.
Files 
= 30
Buffers = 16 (These settings may be different depending upon
port size)
Everytime you enter the maintenance program, item 
[2] from the
Vodavi menu, the system checks this file to make sure it is cor-
rect. If it is not the system will prompt you to run the append set-
tings function to correct it.
2.If it is set correctly, simply press [ESC] to exit the menu.
APPEND SETTINGS
If the file does not exist, or if it needs to be modified, select Ap-
pend Settings. Press [ENTER] and the file will be correctly config-
ured.ERASE
If you wish to erase the Config.Sys file simply press [Enter]. The
file will be automatically erased. It will be recreated the next time
the system is turned on or rebooted.
DIRECTORIES
This section allows you to place the 
Starplus AVP files in directo-
ries other than the defaults and to define a path so the program
can locate them. It is recommended that these settings not be
changed!
fi’610-10Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
610.2 SYSTEMThe System menu should not be confused with the Phone System
menu. The Phone System menu defines the interface between
Starplus AVP and your specific type of phone system. In the Sys-
tem menu, you define the environment within which the phone sys-
tem operates. The System menu includes the following submenus:
A. CALL OUT LINES
0 Call Out Lines
l Logging
l Blockage Lines
.
lRR & FF Speed
l Other Settings
l Input Lengths
l Work Hours
This section of 
Starplus AVP defines which lines the program can
WINT sn525100
ConfigurationNodulesReportsUtilitiesv+3.10aHouseKeepingRegistration
Environment
I- ’System
Low Lesystem -Call Out Lines
rLogging
Blockaae Lines
Other Settings
Input Lengths
Work Hours
Uoice Channels
select for outbound calls. Outbound dialing is used for message
notification and polling. A line that has outbound dialing capability,
can still handle incoming calls.
You can designate as many call-out lines as you wish. In most
cases, however, one or two lines are sufficient. Make sure these
lines have not been dial restricted from the PBX and that they can
carry outbound calls. Generally it is a good idea to select the last
line(s) connected to the board. This reduces the probability of a
conflict that could arise when in incoming call arrives at the same
moment it is needed for an outbound call (glare).
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							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
The screen and all its’ entries are shown below.
tlAINT sn525100Configuration
L,tlodulesReportsUtilitiesu+3.10aHouseKeepingCall-Out 
Lines---------Outdialing is used for features
like message notification, polling,
and housekeeping.
SPRUP uses line
groups to control which line will gel
used.Group numbers range from 1 to3.R value of 0 will keep the line
from being used as call-out.
Use the keys 0 through 9 to set
how each 
line will get-used.
Press ESC to save and exit.
CalloutLine1Group0Line2Group0Line3Group0Line q. Groua.0Line5Groub 0Line6Group 0
Line7Group 0Line8Group 0Line3Group 0Line10Group 0
Line11Group 0Line
12Group-0Line13Group 0
Line 1Lt Group 0
Line15Group 0Line16Group 0
c;roupsLine17Group0Line18Group0Line19Group0Line20Group0Line21Group0Line22Group0Line23Grow0Line 24 Groub 0
Line 25 Groua 0Line26Gr&0Line27Group0Line 28 Group 0
Line22Group0Line30Group0Line31Group0Line32Group0
lJW--=~
						

							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
1.To turn logging “on” move the highlight bar to the device that
you want to direct the data to, and press [ENTER]. The Enter
key acts like a toggle. Pressing Enter a second time turns
the device “off”. A check mark next to a device indicates that
it is turned “on”.Note that in order to generate reports, you 
MUST direct the log-
ging output to the File. We recommend that you do this unless
disk space is in critically short supply. Output to the disk is stored
in a file called, SPXXXXXX.LOG. Where XXXXXX is the date
code.
2.We also recommend that Log To Screen be activated until
the system is running smoothly. Log to the printer directs the
output to 
LPTl:, the parallel port on the PC.
3.From time to time, you need to erase the log file in order to
free up disk space. Select Erase Log File option. This en-
ables the system to delete the log files on a monthly basis.
This frees up disk space.
4.Press [ESC] to save the settings and return to the System
Menu,C. BLOCKAGE GROUPS
Starplus AVP can monitor 8 blockage groups simultaneously. You
define the composition of each blockage group by specifying the
line or port number to be included in the blockage group. Block-
age groups can be modified and redefined at any time. Blockage
occurs when all lines in a group are active (busy). In addition, to
blockage reports, a run-time blockage screen shows blockage in-
formation in real-time.
FIAINT ~1525100ConfigurationtlodulesReportsI.Utilities -1Registration
Environment
Block.+
Line1Group1Line2Group1Line3Groua1Line Lt Grub 1
Line 5 Group 0
Line 6 Grow 0
Line 7 Group 0
Line 
8 Grow 0
Line9Grub0Line10Group0Line11Grouo0Line 12 Groub 0
Line 13 Groua 0
Line ILt Groub 0
Line 15 Group 0
Line 16 Group 0Group
Line 17 Group 0
Line 18 Group 0
Line19Group0Line20Group0Line21Group0Line22Group0Line23Group0Line24Group0Line25Grow0Line26Groub0Line27Group0Line28Group0Line29Group0Line30Group0Line
I
31Group0Line32Group0
tl: moves bar
To define or modify blockage groups, use the [Up or Down arrow]
keys to highlight a specific line number. When a particular line has
been highlighted, use the number keys to assign a value of 0 to 8.
All lines with the same numeric assignment will be considered
part of the same blockage group. Number 0 designates a line as
not belonging to any particular blockage group.
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61 O-l 3