Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALMODULES
n Special 
- any day that you specify as a holiday or special
event.n Copy Daytime 
- allows you to copy your daytime setting to
the other time periods. Use this function if your evenings,
weekends and special 
.day settings are identical to your
daytime setting. 
_
2.Select a timed setting to edit, probably daytime first, and
press [ENTER]. When you have finished, use the Copy Day-
time option to copy the setting information into the other time
periods. The Timed Settings edit screen is presented.
The Timed Settings data entry screen includes various options for
setting the state of a mailbox and activating message notification
instructions. The screen has two general categories:
0 State
l Notify
Even though most of these features are accessible to the mailbox
owner through DTMF (Touch-Tone), as the system administrator,
you may want to set the initial defaults.
State defines how a mailbox functions when it is accessed for
message storage. It contains the following edit fields:
n Turned Off 
- deactivates the normal operating mode. When
“Off” the caller is prompted that the mailbox is not available
and to try another mail box or extension.
n Turned On 
- activates the normal operating mode. When
“On” the mailbox can receive messages.
n Greeting Only 
- plays the personal greeting without taking
any messages.
n Forward to Mailbox 
- transfers the call to another mail box.
For example, all marketing agents might have their calls for-
warded at night to a common mailbox.
n Forward to Extension 
- transfers the call to another exten-
sion. For example, during the day a call to the sales man-
ager might be answered by a secretary, but at night the call
might be routed to a mailbox. (Auto Attendant must be in-
stalled to forward a call to another extension.) Press [EN-
TER] to display a listing of extension numbers. Select an
extension where calls will be forwarded if Forward to Exten-
sion is active in the State field.
n Forward to Menu 
- transfers the call to a custom designed
menu (need to have Menu Routing installed). This allows
the caller to choose from a menu of options. For example,
“Sorry I’m unavailable at the moment. However, for my sec-
retary press 1. Press 2 for product information. Press 3 to
leave a message.” Press Enter to display a listing of avail-
able menus. Select the menu that will be played if menu is
active in the State field. Additional menus can be created
with Menu Routing.
Issue 1, April 1992
620-l 7 
						

							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
Notify is used to define the instructions that 
Starplus AVP will use
to contact the mailbox owner on receipt of a message. Notification
of message receipt can be either immediate or at a specified time.
Notify contains the following fields.
n Turned Off/On 
- is used to.activate notification. If notifica-
tion is activated, you need to select the device number
where notification will occur. This can be’an internal exten-
sion (most likely the mailbox owner’s extension although it
does not have to be), any outside phone number (usually a
home phone number), or digital pager.
n Immediate 
- used to activate immediate notification. If acti-
vated, the called party will be notified immediately on re-
ceipt of a message at the designated extension.
n At Set Time 
- is used to set the specific time when StarplusAVP is to notify a person that there are messages waiting.
After you have finished setting the Notify fields, the following en-
tries also need to be completed:
n Device 
- can be an extension, outside number, or pager.
n When is used to enter the time, the mailbox owner wishes
to be called by 
Starplus AVP. This time setting will only be
used if Notification is set to At Set Time.
n Where tells 
Starplus AVP which internal extension number
or outside phone number to dial on Notification. For an out-
side number, your PBX requires a dialing prefix, do not en-
ter that number here. Enter only the number that would
ordinarily be entered from the dial pad. The dial prefix is set
in Dialing Prefixes in the Configuration sub menu.
3.After setting the above parameters press [ESC]. Your entries
will be saved and you will be returned to the Edit Mailbox
screen. If you wish to edit another time period, make your se-
lection from this screen and repeat the above procedure for
the specified time period.
The Copy Daytime function enables you to automatically copy
your daytime settings to all other time periods. Use this feature
when all your time settings (daytime, evenings, weekends, and
holidays) are identical.
4.When you have finished editing a mailbox press [F7] to save
and exit. Press 
[F9] to exit without saving the entry. You will
be returned to the mailbox maintenance screen.
F. DELETE MAILBOXThe Delete Mailbox function is used to delete individual mailboxes
from the system. For example, it is particularly useful when delet-
ing individual mailboxes of persons who have left the company. Af-
ter a mailbox has been deleted, its parameters and settings are
erased and its identification number is removed from the system.
The number can be reused only after it has been recreated in Cre-
ate Mailbox.
620-I 8Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
To delete a mailbox, select Delete Mailbox from the Mailbox sub
menu. The Mailbox selector screen will be presented.
G. DELETE RANGE
L
r
DAINT sn525100
ConfigurationnodulesReportsUtilitiesv+3.10aHouseKeepingFrom the menu list at the right,
pick the mailbox which you wish to
delete. If you do not want to delete
a mailbox 
press ESC.
flailBox List -
F9 -adds mbox
F8 -enter mbox
IEsc:back a menuReturn: selectstl:moves barBackSpace: edits
1.Highlight the mailbox to be deleted and press [ENTER].
The mailbox will be automatically removed from the system. If you
are in the process of deleting a mailbox and change your mind,
press [ESC] to leave the screen. No changes will be made,
Delete Range is used to delete a range of mailboxes from the sys-
tem. Use this function to delete a large contiguous block of mail-
boxes. All settings and parameters will be deleted as will the
individual mailbox numbers.
To delete a range of mailboxes, select Delete Range from the
Mailbox sub menu. The Delete Range selector screen will be pre-
sented.
HAINT sn525100u+3.10aConfigurationNodulesReportsUtilitiesHouseKeeping
1,Select the range that is to be deleted by using the same pro-
cedure that was described in Create Range.
2.Press [F9] to delete the range.
Issue 1, April 1992 
						

							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
3.A confirmation screen will appear. Move the highlight bar to
YES to confirm the deletion.
4.Press [ESC] to leave the screen without deleting the speci-
fied mailbox.
620.4 SETTINGSThe Settings sub menu contains a number of 
Starplus AVP func-
tions that determine operational characteristics of Voice Messag-
ing. These are universal settings that apply to all mailboxes.
lMessage Cleanup Time
l Quick Jump Key
0 Operator
00 for Operator
e Set Minimum Record
l Delete Statistics
0 Statistics On/Off
l Message Waiting (RS232)
MAINT sn525100v+3.10aConfigurationIlOdUleSReportsUtilitiesHouseKeepingIISet 
llinimum Record
Delete Statistics
Esc: back a 
menuReturn: selects-t+:back a menutl: moes bar
I
A. MESSAGE CLEANUP
TIMEMessage Cleanup Time specifies the time when 
Starplus AVP de-
letes messages that have exceeded the specified retention pe-
riod. The retention period is the maximum length of time that a
message can be saved. For example, if the retention period is set
to 30 days, all saved messages older then 30 days will be deleted
at the time specified in Message Cleanup. If a mailbox owner tries
to retrieve a message that has been deleted, he will be advised by
Starplus AVP that the message has been deleted. The message
retention period is defined by the mailbox’s Class Of Service
The system does not check on a real-time basis to determine if
messages needs to be deleted. Instead, it performs this house
keeping function as specified by Message Cleanup Time. Mes-
sage cleanup should occur when the system is normally inactive,
for example, from midnight to 3:00 am.
620-20Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
The Message Cleanup Time data entry screen is presented below.
1.Enter the specific time for message cleanup.
tlFlINT sn525100u+3.10aConfigurationnodulesReportsUtilitiesHouseKeepingIITime: 
12:30amDay of Week: Everyday
2.Press [ESC] to save your selection and exit to the previous
menu.
B. QUICK JUMP KEYThe Quick Jump Key gives a caller immediate access to a special
“Canned” menu from within Voice Messaging. The special menu
gives the caller the following options:
0“Press 1 to try another mailbox’
0“Press 2 to try another extension”
0“Press 0 to transfer to the operator’
This “canned” menu is normally played as the last option after a
sequence of events occurs which include playing the mailbox
greeting, recording a message, or editing the message.
The Quick Jump Key “short circuits” this sequence and allows the
caller to jump directly to the “canned menu”. Also note, that if
Voice Messaging has been installed as a branch of a menu, (and
not as a primary module) pressing the 
“w’ key will take the caller
to the top level of the menu. This “canned” menu can be re re-
corded by using the Recording Studio. To do this you must create
a prompt file called Lastopt.vox and put that file in the sub direc-
tory.Issue 1, April 1992
620-21 
						

							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
To enter the screen, select Quick Jump Key from the Settings
menu. The Quick Jump Key screen will be presented.
tlAINT sn525100
ConfigurationnodulesReportsUtilitiesv+3.10aHouseKeeping
I-*.Esc: back a menuReturn: selectstl: moves barBackspace: edits
1.Enter the key that will be designated for the Quick Jump
Function.C. VOICE MESSAGING
OPERATORTypically, the 
“#” key is used for this purpose. If you make a mis-
take use the backspace key to delete the incorrect entry.
2.Press [ESC] to exit the screen and save the entry.
Voice Messaging Operator determines call handling procedure
when a caller presses “0” or “times out” from Voice Messaging.
The “0” or time-out options include:
0sending the caller to the operator
0sending the caller to the mailbox
l do nothing
To enter the screen, select Operator from the Settings menu. The
Voice Messaging Operator data entry screen will be presented.
NRINT sn525100
ConfigurationnodulesReportsUtilitiesv+3.10aHouseKeeping
Im=mmawm-,.-.. IS a* ,,Im I_ am.-IEsc: back a menuFieturn: selects-t+: back a menutl: moves bar
620-22Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
n Pick From List 
- sends the caller to a mailbox. You must
have previously defined the mailbox that you will use for
this purpose.
To select this option, move the highlight bar to Pick From
List and press [ENTER]. An inset listing of mailboxes will be
presented. Move the highlight bar to the mailbox and press
[ENTER]. You will be returned to 
theVoice Messaging Set-
tings sub menu.
Mailboxes are typically used to record a caller’s message. How-
ever, it is important to remember that mailboxes can be forwarded
to other extensions or custom menus. Mailboxes are time sensi-
tive as well.
D. 0 FOR OPERATORn Transfer To 0 
- if you select Transfer To 0, Starplus AVP
will perform a blind transfer to 
“0”.To select this option, move the highlight bar to Transfer To
0 and press [ENTER]. The option will be selected and you
will be returned to the Voice Messaging Settings sub menu.
n No Operator 
- this option tells Starplus AVP that your sys-
tem does not have an operator. 
Starplus AVP will play the
following prompt:
“The operator is not available. To try another mailbox,
press 
1. To try another extension, press 2”. To select this
option, move the highlight bar to No Operator and press
[ENTER]. You will be returned to the Voice Messaging Set-
tings sub menu.
This defines how 
Starplus AVP will handle a mailbox entry that be-
gins with a 0. If you define as the operator setting, a caller will be
transferred to the operator when is pressed. If you define as the
first mailbox digit, operator assistance will not be provided and
Starplus AVP will interpret the “ as the first digit of a mailbox.
It is recommended that be used for operator assistance and that
the first digit of the mailboxes begin with a number other than”. To
change the current setting, highlight 0 For Operator in the Settings
sub menu and press [ENTER]. The 0 For Operator data entry
screen will be presented and the current setting displayed.
MAINT sn525100v+3.10aConfigurationllodulesReportsUtilitiesHouseKeepingII0 for operator
Statisticscan either send the 
person to the
operator or be interpreted as the
first digit of a mailbox number.
Press ESC to exit.
0 
- To Operator
Esc: back a menuReturn: 
selects-t+: back a menutl: rn~vez bar
Issue 1, April 1992620-23 
						

							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
E. SET MINIMUM RECORD
F. DELETE STATISTICS
G. STATISTICS ON/OFF
H. MESSAGE WAITING
(RS232)Two settings are available:
n To Operator- select this option if you want the caller to be
transferred to the operator after pressing 
0”.n First Mailbox Digit- will interpret the 0 as the first digit of the
mailbox number.
1.Press [ENTER] to change the current setting. Press [ESC] to
save the setting and exit the screen.
Set Minimum Record designates the minimum duration for a valid
message. Any message that does not meet this duration will not
be saved. This feature acts like a filter to discard hang-up mes-
sages that may have been inadvertently 
savedSelect Set Mini-
mum Record from the Settings sub menu. The Set Minimum
Record data entry screen will be presented. A two second record
time is recommended.
IMINT ~525100v+3.lOaConfigurationrlodulesReportsUtilitiesHouseKeepingII
IEsc:back a menuReturn: selectstl: moves barBackspace: edits
1.Press [ESC] to save your entry and exit the screen.
This will erase the current statistics for the mailboxes that were en-
abled with the statistics module.
THIS FEATURE IS NOT AVAILABLE ON THE 
STARPLUS AVP
AT THIS TIME!
This enables or disables the statistics feature.
THIS FEATURE IS NOT AVAILABLE ON THE 
STARPLUS AVP
AT THIS TIME!
This enables or disables the RS-232 integration feature.
THIS FEATURE IS NOT AVAILABLE ON THE 
STARPLUS AVP
AT THIS TIME!
620-24Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
620.5
CUSTOM
PROMPTSCustom Prompts allows you to record your own special 
introduc-tory greeting and caller instructions.
Although 
Starplus AVP can accept direct input from a microphone
or cassette recorder, the-standard telephone handset is the most
often used input device for recording custom prompts. You will
need to make sure you have access to a telephone that is located
next to the 
Starplus AVP system. The keyboard on your computer
is used as the command interface for recording and listening to
prompts. You are now ready to record custom voice prompts and
custom greetings for your 
Starplus AVP system.
The Custom Prompts sub menu is divided into two sections:
l Custom Greeting
0 Custom Instructions
MINT sn525100
ConfigurationllodulesReportsUtilitiesv+3.10aHouseKeeping
Esc:back a menuR&urn: selects-t+:back a menutl:moves bar
1.Select Custom Prompts from the Voice Messaging sub menu.
2.n Custom Greeting 
- is a message that is played when the
call is answered. A custom greeting is usually recorded
when Voice Messaging is the primary module on a chan-
nel. For example, Thank-you for calling Vodavi Communica-
tions Systems...
n Custom Instructions 
- is the message that tells the caller
how to use the system.
For example, Enter the mailbox number of the person you
are trying to reach....
When a call is answered the custom greeting is played immedi-
ately, followed by the custom instruction.
If the caller does nothing, he is transferred to the operator. If the
caller enters an invalid key, the Custom Instruction is replayed.
Issue 1, April 1992
620-25 
						

							MODULESSTARPLUS@ AVP TECHNICAL MANUAL
A. SELECT CUSTOMSelect Custom Greeting from the Custom Prompts sub menu. The
GREETINGTime Settings sub menu is displayed.
ilAINT sn525100v+3.10aConfigurationtloduleaReportsUtilitiesHouseKeepingIICustom Instructions
Daytime Hours
Evening Hours
IEsc: back a menuReturn: selects-t+:back a menumoves bar
Starplus AVP allows you to selectively record custom greetings by
various day and/or time settings. These settings are defined as fol-
lows:
n Daytime 
- your office hours as defined by Start of Day and
End of Day in Configuration
m Evenings - the remaining portion of the day not defined
above.n Weekends 
- the period of time that begins at the close of
the business day Friday and ends at the beginning of the
business day on Monday.
n Special 
- any day that you specify as a holiday or special
event.n Copy Daytime 
- allows you to copy the daytime setting to
all channels and time periods. Use this function if your day-
time hours are the same for evenings, weekends and spe-
cial days or holidays.
You will probably want to record the daytime greeting first. After
this has been completed, you may want to record different greet-
ings for evenings, weekends, special days, or holidays.
1.Select a time and/or day setting for which to record a custom
greeting. The following Recording Studio message screen
will be presented.
2.Using the telephone, dial the extension of the line connected
to the 
Starplus AVP system.
620-26Issue 1, April 1992