Vodavi Starplus Automatic Voice Processing Technical Manual
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STARPLUS @ AVP TECHNICAL MANUALINSTALLATION SECTION 500 INSTALLATION500.1 INTRODUCTIONNew Starplus AVP systems come with the liardware pre-config-ured and all software pre-loaded onto the hard drive. All that is re- quired is to connect the monitor, software controller, and the keyboard. These are all external connections and do not require the unit to be disassembled. Once these external connections are made you can power the system up and begin to configure it. The Starplus AVP software contains configuration files for the Starplusphone systems which make integrating to these systems,simple.In cases of upgrading either port or hour size, it will be necessary to disassemble the unit to install the voice boards and/or the hard drive and software. The upgrade topic in this section describes these procedures. This section is useful when performing up- grades to an existing system. The Starplus AVP can also integrate with other phone systems and PBX’s. To assist you in this endeavor, we have prepared a check list of tasks that needs to be completed to properly install your Starplus AVP system to another vendors phone system. This chapter discusses the following topics: lSITE REQUIREMENTS. This section discusses the envi- ronment and physical requirements the Starplus AVP re- quires. This includes mounting location and installation considerations. lNEW SYSTEM INSTALLATION. This section discusses the procedures to install a new Starplus AVP system. This section covers the installation of the S/W controller, key- board and monitor, phone line connection as well as sys- tem start up and initial configuration. lSYSTEM UPGRADE INSTALLATION. This section dis- cusses the procedures necessary to upgrade an existing Starplus AVP system. Upgrades consist of increasing port or hour size or both. This requires that new hardware and software be installed onto the Starplus AVP system. This section covers both hardware and software items utilized in an upgrade. lPRE-INSTALLATION WORKSHEET. This is used to gather certain information that is needed to properly config- ure the AVP system when not connecting it to a Starplusphone system. A series of tests/questions about the phone system are presented. From these results you will be able to configure the Starplus AVP to work with the phone sys- tem. The worksheet is located at the end of this section. If you are connecting the AVP to a Starplus phone sys- tem you can bypass this section. Issue 1, April 1992500-I
INSTALLATIONSTARPLUS @ AVP TECHNICAL MANUAL 500.2 SITESelection of a suitable location is the most basic, yet most critical REQUIREMENTSconsideration in the installation of the Starplus AVP system. The following factors should be considered when choosing an appro- priate location for equipment .installation: lAmple space must be allowed to remove the cabinet cover, to access assemblies and cards within the cabinet and allow space for connections to the unit. There must be room to insert floppy disks into the drive. lA separately fused, dedicated 117 volts AC, 10 amp, 60 Hz, single phase, 3 wire power outlet should be located within 5 feet of the system. lLocation of the CO/PBX line terminations must be consid- ered when selecting a location for the system. lA well ventilated, and well lighted area having a optimum temperature range of 50” to 80” degrees F and a relative humidity range of 10 % to 85 % (non-condensing) must be provided. lHazardous or flammable materials should be removed from the vicinity of the system. The immediate area must not be subject to flooding or excess moisture. The cabinet should be isolated from areas of moving machinery or equipment. It is also recommended that static electricity producing carpets not be installed in the area. lThe system should be placed in an electrically noise free environment, isolated and shielded from equipment that causes electro-magnetic interference (EMI) or radio fre- quency interference (RFI). Examples of electrical noise are rotating electrical machinery, arc welding equipment, and radio transmitters. A. SITE PREPARATIONThe Starplus AVP is a table top system. A solid table or desk top, approximately 60 inches by 28 inches, is needed for the chassis, monitor and keyboard. If a shelf is to be used, the combined weight of these items is approximately 50 pounds. Do not install the system in a closet or on the floor where it may be bumped, ex- posed to moisture, or where the cables may cause a hazard. 8. POWER CABLING ANDTo function properly, the Starplus AVP systems must be correctly GROUNDINGpowered. lBefore installing the Starplus AVP, inspect all wiring and electrical outlets for proper grounding and voltage. Be sure the third wire power ground connects to the building input transformer or a suitable ground rod. Voltage measure- ments between the black wire (measured from the smaller of the two slots on an outlet) and third wire ground should equal 117 Volts AC. ?>, lIn areas where electrical storms pose a danger, install a_-transient AC protection device in the power lines. This is particularly important where power is provided by outside 500-2Issue 1, April 1992
STARPLUS @ AVP TECHNICAL MANUALINSTALLATION overhead lines. Install a transient AC protection device if the system is installed in a manufacturing area where mo- tor driven machinery and such is installed. lProtect the equipment against accumulated static electric- ity which can damage’sensitive electronic circuitry in the enclosure. If the site is at a high altitude or in a dry climate, humidifying the area may be necessary to correct static electricity problems. 500.3 NEW SYSTEM HARDWARE INSTALLATION A. MONITOR AND KEYBOARD INSTALLATIONNew Starplus AVP systems come with the hardware pre-config-ured and all software pre-loaded onto the hard drive. All that is re-quired is to connect the monitor, software controller, and the keyboard. These are all external connections and do not require the unit to be disassembled. Once these external connections are made you can power the system up and begin to configure it. This section includes installing the monitor, keyboard, S/W controller, phone lines, and initial configuration programming. After the system has been placed in the selected location, you need to connect the monitor and keyboard. 1.Connect the monitor to the 9 pin connector on the video con- troller board on the back of the system. The video controller board can be identified by the female 25 pin connector, and the male 9 pin connector. 2.Connect the round 5 pin plug from the keyboard to the mat- ing jack on the front of the enclosure. The connector is keyed so that it will only install in one position. Connect the monitor here /.IVIDEO Board wConnect the keyboard here Issue 1, April 1992 500-3
INSTALLATIONSTARPLUS @ AVP TECHNICAL MANUAL B. INSTALLING THE SOFIWARECONTROLLERThe controller resembles a standard male/female parallel connec-tor and simply plugs into the parallel port on the back of the PC. If you have a parallel printer or other device attached to that port, temporarily remove it, install the controller, and then reinstall the device on the back of the controller. IMPORTANT! The software controller is designed to recognize the type and version number of the moduks cukently installed on your system, Starplus A VP will not function properly unless this controller is installed at all times. 1.Install the controller on the parallel port of the CPU card. If you attach a printer to the back of the controller, do not turn the device off or take it off-line. Doing so, might cause the StarplusAVP program to stop running. If this condition does occur, discon- nect the printer from the PC before turning it off or taking it off line. CPU BoardConnect the software key here C. CONNECTING THE PHONE LINESThe Starplus AVP system uses standard RJ-14 modular jacks to connect the phone system to the voice board. The four port voice board has two (2) RJ-14 connectors. Each RJ-14 carries two tele- phone lines, line 1 is on the GN-RD pair, and line 2 is on the BLK-YL pair. The two port board also has two modular connectors. Each connector carries one line on the GN-RD pair. 1.With the board components face up and the jacks on the right side, the top connector is for channels one and two and the bottom connector is for channels three and four. Within each connector, the inside pair of wires is for channels one and three, and the outside pair is for channels two and four. On a two port board the inside pair on the upper connector is for channel 1 and the inside pair on the lower connector is for channel 2. 500-4Issue 1, April 1992
STARPLUS @ AVP TECHNICAL MANUALINSTALLATION If you have RJ-14 terminations for your phone lines then you need a pair of standard 4-wire modular cables. 2.Connect the modular connectors to any of the jacks on the board. The cable should slide in easily and snap in place when the connection is made. AUDIO Board(s) Up to 34 Port Voice Board 2 Port Voice Board ~Pot-ts 1 & 2Upper modular connector -1P0r-t~ 3 & 4 Lower modular connector Uses RJ14 type wiring Black/Yellow Port 2 Green/Red Port 1Black/Yellow Port 4 Green/Red Port 3 To Telephone Extensions r sport 1 Upper modular connector IIIIZZIPO~~ 2 Lower modular connector Uses RJI 1 type wiring Green/Red Port 1 TTGreen/Red Port 2 To Telephone Extensions Issue 1, April 1992 500-5
INSTALLATIONSTARPLUS @ AVP TECHNICAL MANUAL 500.4 NEW SYSTEM SOFTWARE INSTALLATION A. INITIAL SET UPOnce the hardware items are‘installed, you are ready to power the system up and configure the basic items needed for integration. 1.Push the power switch on the front of the enclosure to the ON (depressed) position. The system should go through its power up procedure and load the system software. You should be tit the main screen showing the lines and current status window. 2.Write down the serial number in the upoer left corner of the Automated Voice ProcessingSTARPLUSUodavi Communications SystemsUi.OLle SN:725824Copyright(c) 1988-1991 Disk= 2:5* Files= lb 12 Ram127k01/29/22 12:06:30Line current statusLinecurrent status Waiting
STARPLUS @ AVP TECHNICAL MANUAL INSTALLATION A listing of the Starplus phone systems that may be loaded will ap- pear. These items are lettered G-K to represent the various Star-plus phone systems that integrate with the Starplus AVP. 5.Enter the letter (G-K) that represents the phone system set- tings you wish to load. 6.Press any key if you are sure this is the phone system you wish to load. Press [CTRL-C] to abort the operation. Once the settings are loaded you will be returned to the utility menu. 7.Enter [C] to set the time and date. Follow the prompts on the screen to set the time and date. 8.Press X to return to the main menu. 9.Enter a [2] and press the [ENTER] key to start the mainte- nance program. Issue 1, April 1992 500-7
.sTAF&lJS @ AVP TECHNICAL MANUAL The system will load the maintenance program and prompt you for a password. ilAINT ~525100v+3.10aConfigurationIlodulesReportsUtilitiesHouseKeepingII IIi ._ mm_. a-lEsc: back a menuR&urn: se1+stl : moves barBackSpace: edits 1.Press the [ENTER] key. This is the default password. The highlight bar should appear on the configuration menu item. 2.Press the [DOWN ARROW] or [ENTER] key to pull down the menu. 3.Highlight the Environment item and press [ENTER]. 4.Highlight the Phone System item and press [ENTER]. 5.Highlight the Load Phone System item and press [ENTER]. tlAINT sn525100 Configuration L,nodulesUtilitiesv+3.10aHouseKeepingIRegistration Environment PhoneLLoad FSaw? FLoad Phone Settings Select the file name that best:Idescribes your phone system. If the list does not include a defaultI 2Lt48EX .PBX ESC - exit Esc: back a menu Return: selects++:backa menutl : movesbar The Starplus phone system that you just loaded from the utility menu should appear. It will have a .PBX extension. Press the [EN- TER] key to load these settings. This is the second step in a two step process, the first step was already done in the utility menu. Refer to the subsection B, System Defaults for a definition of what settings are loaded with each phone system. In this example a// Starplus phone systems are shown.Issue 1, April 1992
6.Press the [ESC] key twice. 7.Highlight the Registration item and press [ENTER]. 8.Highlight the Edit Registration item and press [ENTER]. 9. Complete the registration form. You may use the arrow keys, backspace, and enter keys to edit the registration-form. VAINT sn525100 ConfigurationnodulesReportsUtilitiesv+3.10aHouseKeepingI Company :street : City : state : Zip : Phone : Number of Lines : Number of Ext. : PBX nanufacturer : PBX Node1 #Bought SPAVP from: Publications read : Press ESC when done. I-, . . I ..I.I.,SIEsc: back a menuFieturn: selectstl:moves barBackspace: edits 10. Press the [ESC] key twice to return to the configuration menu. You will be returned to the Configuration main menu item. B. SYSTEM DEFAULTS11. Press [FIO] to exit the programming mode. You will be returned to the Vodavi menu. You may now press [l] to boot the system up or press [2] to fur- ther configure the system. Sections 600-650 describe the pro- gramming for the individual menu items. By default, all ports are set to Voice Mail, request extension. This section defines the settings for the various Starplus phone systems that may be loaded from the utility menu. When you load a phone system from the menu, default mailboxes and auto atten- dant extensions, as well as five class of services are created to match the phone system you selected. In the case of the SPX the system defaults to match the PCDBA default data disk. Issue 1, April 1992 :5W$?
INSTALLATIONSTARPLUS @ AVP TECHNICAL MANUAL COS SE-ITINGS00 - (LEVEL 1) User type 1, max message length 300 seconds, max message count 100, max retention 30 days, use message waiting lamps, lists personal. 01 - (LEVEL 2) User type 1, max message length 300 seconds, max message count 100, max retention 30 days, ignore message waiting lamps, lists personal. 02 - (LEVEL 3) User type 2, max message length 180 seconds, max message count 50, max retention 15 days, use message waiting lamps, lists personal. 03 - (LEVEL 4) User type 5, max message length 90 seconds, max message count 25, max retention 10 days, ignore message waiting lamps, lists none. 04 - (DIST LIST) User type 8 THIS COS SHOULD ONLY BE ASSIGNED TO MAILBOX NUM- BERS THATARE REPRESENTING DISTRIBUTION LISTS! DO NOTASSIGN NORMAL VOICE MAIL USERS THIS COS! Starplus 1428 Digital Settings (1428.PBX)System lInput Lengths - 3 Digit mailbox and extension lengths, password is 4 digits Global Settings lInitiate Channels - All 4 ports default to Voice Messaging (day, night, weekend, holiday) lNumber of Rings - 2 Mailboxes lMailbox numbers: 100 - 127. Also one mailbox number 999. Mailbox 999 is set to forward to disconnect menu at all times. This mailbox should not be changed. Mailbox(s) 100 - 127 set to COS 0 and no notification for all time peri- ods.Auto Attendant Extensions lExtension numbers 100 - 127, copy mailbox settings. Ex- tension 100 - 127 set to blind transfer, no hold, no screen- ing for all time periods. Extension Settings lOperator 0, 0 for operator to operator, outside transfer blind, blind transfer wait 1 second. 500-l 0 Issue 1, April 1992