Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALMODULES
n TITLE 
- Allows a specific description name to be entered
for the Class of Service.
n USER TYPE 
- This provides access to certain features and
services. Entry values are from O-99 with 8 being assigned
only to distribution 
listsand 9 being a supervisor status.
w EVENT COUNTERS - This enables specific activities to be
recorded on the 
Starplus AVP system. This information is
displayed on the statistics screen in real-time while the 
Star-plus AVP is running. There are the following options in this
field:
lNot Included - Do not show extension and mailbox usage
in the event counter window.
lMaintenance - Show only extension/mailbox maintenance
in the event counter window.
lCallers - Show only the extension/mailbox callers in the
event counter window.
lBoth - Show all extension/mailbox usage in the event
counter window.
n LANGUAGE 
- The system has the capability to provide the
default voice prompts in languages other than English (the
default). Six other languages are available. Highlight the de-
sired language and press the Enter key.
n PERSONAL OPERATOR 
- This allows a Class of Service
to have its own operator (extension) associated with it. This
routes callers to the extension specified in this field rather
than a general operator. The system will perform a super-
vised transfer to this extension. You may have the system
perform a blind transfer by adding a bl in front of the exten-
sion number.
n RESTRICT 
OUTDIAL - This allows/disallows outside call-
ing privileges. Press Enter to toggle Y/N.
n MAXIMUM MESSAGE LENGTH -This is the maximum
length in seconds that is allowed for each message. Values
are from 000 to 999. 000 disables this.
n MAXIMUM GREETING LENGTH 
- This is the maximum
length in seconds a user’s greeting can be. The values are
000-999. 000 disables the this.
w MAXIMUM MESSAGES -This is the maximum number of
messages that a mailbox can store.
w MAXIMUM RETENTION - This is the time in days that
saved messages will be kept. After this time period they will
be deleted by a housekeeping routine of the system. The
range is 000-999. 0 disables this.
THE SYSTEM WILL NEVER DELETE A NEW MESSAGE. ONLY
MESSAGES THAT HAVE BEEN LISTENED TO WILL BE DE-
LETED IF THE RETENTION PERIOD EXPIRES.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
n MESSAGE WAITING 
- This activates a message wait lamp
on the telephone set. There are three options available:
lDon’t Use - No message waiting is provided with this selec-
tion.
lTurn On First Message - Activate the message light only
after the first new message.
lTurn On Every Message - Activate the message light on
every new message. This is used for 
Starplus phone sys-
tems.
The next page is a continuation of the voice 
maij settings. Press
[PG DN] to move to the next page.
tlAINT sn525100
ConfigurationilodulesReportsUtilitiesu+3.10aHouseKeeping
’PgUp/PgDn to change page; ESC to 
save and exit.
Esc: back 
a menuReturn: selectstl: moves barBackspace: edits
n SAY TIME 
- This enables the feature that always plays the
time/day stamp when a mailbox with this Class of Service
listens to a message. Press the Enter key to pull-up the in-
set menu. Then highlight Y/N and press the [ENTER] key.
n MESSAGE PLAY ORDER 
- This determines what order
(first in/first out or last in/first out) user will receive their mes-
sages. Press the [ENTER] key to pull-up the inset menu
and highlight FIFO or LIFO.
n MESSAGE TYPE RECORD 
- This allows the system to
only record for certain types of calls. For example, the
Class of Service can be set up to only record DTMF inputs
and ignore voice calls. Press the [ENTER] key to pull-up
the inset list. Highlight the desired choice and press [EN-
TER]. The default entry is voice calls.
n GREETING TO PLAY 
- This determines what greeting(s)
will be played when a caller reaches a mailbox with this
Class of Service. Press [ENTER] to pull-up the inset menu.
Highlight the desired choice and press [ENTER]. The
choices are personal, system, personal then system, voice
inset(custom), or a Class of Service message.
,:_;.’
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							STARPLUS @ AVP TECHNICAL MANUAL
MODULES
n START RECORDING 
- This determines if a caller reaching
a mailbox with this enabled will have to press a key to
leave a message or the system will start recording immedi-
ately after the mailbox greeting is played. Press [ENTER] to
pull-up the inset menu; highlight the desired choice and
press [ENTER]. 
-n DISTRIBUTION LISTS 
- This determines if the Class of
Service is allowed access to the distribution lists. The
choices are system, personal, or none. Press [ENTER] to
pull-up the inset menu, highlight the desired choice and
press [ENTER].
The next page deals with the message notification portion of the
Class of Service. Press the [PG DN] key to move to the next page.
IIRINT sn525100v+3.10aConfigurationtlodulesReportsUtilitiesHouseKeepingIIEditting COS 00
Title: COS Number 003 of 4
Voice 
nessaying Notification
Password Requiredn Ontlessage Pickup Flllowed * Allow RetrievalRll Time Periodsn OffRetry Interval: 5 minutes
Number of Retries5 times
Paaer Uses Retriesi OffUse Notify Command Fileu Off
Event Handler to Use: 0
continued...
PgUp/PgDn to change page: ESC to 
save and exit.
IEsc:back a menuFieturn: selectstl:moves barBackSpace: edits
n PASSWORD REQUIRED 
- This determines if the user
must enter a password upon message notification. Press
[ENTER] to pull-up the inset menu, then highlight Yes or
No and press [ENTER].
n MESSAGE PICKUP 
- This determines if a user is allowed
to retrieve messages upon notification receipt. Press [EN-
TER] to pull-up the inset menu, then highlight NO, Normal,
or All New Play and press [ENTER].
n ALL TIME PERIODS 
- This enables the notification for all
time period operation. If this is set to No, notification only
takes place in the Daytime period. If this is set to Yes, notifi-
cation can take place in all time periods. Press [ENTER] to
pull-up the inset menu, then highlight Yes or No and press
[ENTER].
n RETRY INTERVAL 
- This is the time between notification
attempts. The values are from O-99 seconds with 0 dis-
abling this.
n NUMBER OF RETRIES 
- This is the number of times the
system will attempt to notify a user. The values are from 
O-99 tries with 0 disabling this.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
w PAGER RETRIES - This enables the system to retry notifi-
cation attempts when dialing pager devices. Press [EN-
TER] to pull-up the inset menu, then highlight Yes or No
and press [Enter].
n USE NOTIFY COMMAND FILE 
- Press [ENTER] to pull-up
the inset menu, then highlight Yes or No and press [EN-
TER]. This feature is not used at this time!
w EVENT HANDLER TO USE - Enter a value from O-99. 0
disables this feature. This determines what call out line
group the COS is to use.
The next page deals with the auto attendant portion of 
the,Classof Service. Press the [PG DN] key to move to the next page.
RAINT sn525100u+3.10aConfigurationllodulesReportsUtilitiesHouseKeepingIIEditting COS 00
Title: COS Number 00
4 of q
Ruto Attendant
Hold Interval: 10 seconds
Type of Holding
a Silence
Screening Length: 3 seconds
Internal Blind
Transfer Wait :0 seconds
External Blind
Transfer Wait :0 seconds
PgUp/PgDn to change page; ESC to 
save and exit.
I -----I. . -.Esc: back a menuReturn: selectstl: moves barBackspace: edits
m HOLD INTERVAL - This is the amount of time a caller will
be left on hold before the system tries the busy extension
again. The value is from O-99 seconds with 0 disabling the
feature.n TYPE OF HOLDING 
- This determines how the caller will
be placed on hold. The choices are silence, flash hook,
play 
files(custom messages), or park caller. Press [ENTER]
to pull-up the inset menu, highlight the desired choice and
press the [ENTER] key.
n SCREENING LENGTH 
- This is the amount of time a caller
has to say their name when the call screening feature is en-
abled. The value is from O-99 seconds with 0 disabling the
feature.n INTERNAL BLIND 
- This is the amount of time the system
will pause before connecting the call on an internal blind
transfer. The values are from O-99 seconds with 0 being an
immediate connection.
w EXTERNAL BLIND - This is the amount of time the system
will pause before connecting the call on an external blind
transfer. The values are from O-99 seconds with 0 being an
immediate connection.
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							STARPLUS @ AVP TECHNICAL MANUALMODULES
E. SYNCHRONIZE
PASSWORDMailbox and Extension users have a 3 or 4 digit password to gain
access for editing their parameters. If this feature is enabled the
passwords for editing both mailbox and auto attendant options are
the same.
MAINT sn525100v+3.10aConfigurationnodules -ReportsUtilitiesIHouseKeepingI
-Setting-Initiate Channel
Number of Rings
Retries/Timeouts
Class of Service
Synch Passwords
Disable Thank Vo
-Synchronize Password+
Press  to toggleif extensions and mailbox
passwords are to be
synchronized.
Press ESC when finished.
Synchronize Passwords
I 
-I, . . . 4 . 1. . .
Esc: back a menuReturn: selects++: back a menutl : moves bar
F. DISABLE THANK YOU
1.Press the Enter key to pull-up the inset menu, highlight the
desired choice and press [ENTER].
This enables or disables the thank you recording used by the 
Star-plus AVP system. This recording is heard when a caller enters an
extension or mailbox.
WINT sn525100v+3.10aConfigurationtlodulesReportsUtilitiesIHouseKeepingIRetries/Timeouts
Class of Service
Synch Passwords
Disable Thank 
Youthe “Thank You” prompt.
This prompt is played
after a caller enters an
extension or mailbox
ESC when done.
Say “Thank 
Vou”
_ . am.Esc: back a menuReturn: selects-t+: back a menutl: moves bar
1.Press the [ENTER] key to pull-up the inset menu, highlight
the desired choice and press [ENTER].
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
620.3 VOICE
MESSAGINGThe Voice Messaging module can best be described by 
compar-ing it to a written message taken by a telephone receptionist or
telephone answering service. Instead of a piece of paper being
used as the medium of communication, Voice Messaging enables
the caller’s voice to be recorded, sent to the called party and filed
away until the message is actually received. Unlike written mes-
sages, voice messages are always accurate, highly personal, and
can be as detailed as the caller wants.
Messages are “locked” in mailboxes that can only be accessed by
entering a security code. Each extension is assigned a unique
mailbox number which allows that extension’s messages to be
kept private and confidential.
To enter this 
Starplus AVP function, highlight Voice Messaging in
the Modules sub menu. The Voice Messaging sub menu will be
presented.
rl Mailbox Maintenance
0 Settings
l Custom Prompts
l Distribution Lists
IIAINT sn525100ConfigurationllodulesReportsUtilitiesv+3.lOaHouseKeeping
1
‘..* .---,I. am_- _* . .- - .Esc: back a menuReturn: selects++: back a menutl: moves bar
‘-x.,::
.
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
Any attempt to transfer a call to an invalid mailbox will cause
Voice Messaging to play the following error message, “mailbox
number xxx does not exist”.
flAINT sn52510093.10aConfigurationnodulesReportsUtilitiesIHouseKeepingIUoice MessaginVailBox naintenanceI .SettingsNaintenancCustom Pr Edit tlailBox
k---lDistribut Create 
tlailBoxDelete NailBoxcreate Range
Delete Range
I-* 
I. . ._ . . *,tT,*[-Esc: back a menuReturn: selectsf+: back a menutl: moes bar
B. CREATE MAILBOXThere are two ways to create mailboxes:
l Create Mailbox
l Create Range
Create Mailbox is used to create mailboxes one at a time. Typi-
cally, it will be used to create a mailbox for a new employee. To
create a mailbox highlight Create Mailbox in Voice Messaging sub
menu and press [ENTER]. The Create Mailbox data entry screen
will be presented.
tlAINT ~525100u+3.10aConfigurationflodulesReportsUtilitiesHouseKeepingII
SettirLcustmDistri
MailBox Create-------
Enter the new mailbox number and
name.Press F3 to add or ESC to
exit and abort.
tlailBox Number:MailBox Name :
Return: selectsItl: moves barBackspace: edits
The following fields must be edited:
n Employee Name 
- the name of the person using the mail-
box.
n Extension Number 
- the employee extension number.
1.When you have finished, press [F9] to save your entries and
exit the screen. Press [ESC] to exit the screen without saving
the entries.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
C. CREATE RANGECreate Range is used to conveniently create multiple mailboxes
without having to create each mailbox individually.
MAINT sn525100v+3.10aConfigurationllodulesReportsUtilitiesHouseKeepingIIUoice tlessagin
HailBox Create RangeEnter the low and high mailbox
When ready to create
press the 
F9 key. Press ESC to
abort the create.
Low Number: 0000
High Number: 0000
Original to Copy 
s None
Check Duplicates s Off
IEsc: back a menuReturn: se1rctstl:moves barBackspace: edits
1.To use this function, first create a sample mailbox that will be
used as a template to define feature characteristics for the
range. Create the sample mailbox with the Create Mailbox
function described above. After you have created a sample
mailbox, use the Edit Mailbox function (described below) to
define the various parameters and settings that you wish the
sample mailbox to have.
~\-)
../
2.After editing the template, select Create Range from the Mail-
box Maintenance sub menu. The Create Range data entry
screen will be presented.
3.Position the highlight bar to Low Number and enter the start
of the mailbox range. Select High Number to enter the upper
limit of the range.
4.Move the cursor to the Original to Copy field and press [EN-
TER]. A list of mailboxes will appear as an inset screen.
Move the highlight bar to select the mailbox that will serve as
the template and press [ENTER]. If you are initially configur-
ing 
Starplus AVP, do not use Check Duplicate. This will
speed up the mailbox creation process. However, for all sub-
sequent uses, it is a good idea to use this feature to avoid ac-
cidental duplication of records.
5.To use this feature, highlight Check Duplicate and press [EN-
TER]. Press [ENTER] again to turn the feature “ON” or
“OFF”.
6.When you are ready to create the range press [F9]. Press
[ESC] to abort your entries and return to the previous menu.
All setting and parameter information from the template mail-
.’box will be copied to the range.
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							STARPLUS @ AVP TECHNICAL MANUALMODULES
D. EDIT MAILBOXEdit Mailbox is used to make changes to the settings and parame-
ters of existing mailboxes. To use this feature, a mailbox must
have previously been created with either Create or Create Range.
In addition to Edit Mailbox, as described in this section, mailbox
users are also able to access’and edit certain mailbox features
from the dial pad of a touch tone phone. The features that may be
edited in this manner include:
l Mailbox Greeting
l User Name/Signature
l User Password
l Timed Settings
l Mailbox State
l Message Notification
For more information about editing mailbox features consult the
Starplus AVP Users Guide.
When you select Edit Mailbox from the Mailbox Maintenance
menu, an inset screen listing existing mailboxes will be presented.
The listing is presented in numerical order. To find a mailbox not
listed on the initial screen, use either the [Up or Down arrow] keys
or the [Page Up or Page Down] keys.
Also, you may use the number keys to move through the listing by
a percentage amount. For example, if you are at the beginning of
the list and press 6, 
Starplus AVP will transport you 60 per cent of
the way through the list. If you press 3, 
Starplus AVP will transport
you 30 per cent of the way through the list.
The percentages are all absolute values no matter where in the
list you are located. For example, if you are presently 60 per cent
through a list and press 3, you will be transported to a location
that is 30 per cent through the list.
1.Highlight the mailbox to be edited and press [ENTER]. The
Mailbox Edit screen will be presented.
ilBox tlaintenattings &lainteg - IlailBox Edi
:New User:New User:New User:New User
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
The following describes the data entry fields:
n Name 
- enter a new name or edit the existing name of the
mailbox owner. Use the backspace key to erase any infor-
mation in the field.
n Extension 
- is the extension number associated with this
mailbox. Often this number is directly related to the mailbox
number. For example, extension 310 and mailbox 1310.
Press [ENTER] for an inset listing of system extension num-
bers.E. TIMED SETTINGSn Password 
- is the number that is entered by the system
user to retrieve mailbox messages. 
InitialJy, it should be set
to some easy to remember code, like “1111”.
a Class of Service - press Enter to select the Class of Serv-
ice selection screen. Select a class of service that you wish
to associate with the mailbox.
Timed Settings provides four time periods that allow the mailbox
owner to program time sensitive mailbox features. For example, a
mailbox can be programmed to notify its owner of messages at an
internal extension during the day and at a home phone number at
night. Features that are time sensitive include:
l Mailbox Greeting
l Notification Instructions
l Mailbox State
1.Select this feature and the Timed Settings selector screen
appears.
I  
IExtensionbi 10Timed Settings - Daytime Hour
Password: 0000
state
x Normal Usagetlenua n10Ext.2 10
Notifyn Notification turned off
Device a> an Extension
Whenn 09:OOam1The Timed Settings include:
n Daytime 
- your office hours as defined by Start of Day and
End of Day in Configuration.
n Evenings 
- the remaining portion of the day not defined
above.n Weekends 
- the period of time that begins at the close of
the business day Friday and ends at the beginning of the
business day on Monday.
620-l 6Issue 1, April 1992