VoiceTrak Voice Mail Auto Attendant System User Guide

sign. 
 
162 - Your outcall notification table is full. 
 
163 - Please enter the outcall telephone number for notification. 
 
166 - Is this correct?  If yes, touch 1.  If no, touch 2. 
 
170 - Record your notification prompt at the tone.  Touch the pound sign\
 when finished.   
 
172 - You must now enter the start time of your message notification.  Use military time to enter the four 
digit notification start time with hour and minute.  9:30 AM would be entered as 0 9 3 0. 
 
173 - Enter the four...

 
270 - To cancel and re-record, touch *.  To accept, touch #.  To return \
to the main menu touch 9. 
 
272 - Do you wish to add names to this list?  If yes, touch 1.  If no, t\
ouch 2.  To return to the main menu, 
touch 9. 
 
275 - Enter the list number to be deleted. 
 
281 - Your message has been sent.   
 
300 - You have selected system setup.  Please enter the master password \
or touch # to reenter your box 
number. 
 
305 - Please select a maintenance function.  For department recording ma\...

forwarding extension, touch 3.  To activate call forwarding, touch 5, or touch 9 to return to the main menu. 
 
413 - Call Forwarding is turned off. 
 
414 - Your calls will be forwarded to... 
 
415 - Please enter the mailbox number of the person that you wish to hav\
e your calls forwarded to. 
 
417 - Call Screening is turned off. 
 
418 - Call Screening is turned on. 
 
419 - To set call screening for your extension, touch 1 for off, or 2 fo\
r on. 
 
451 - For your personal greeting, touch 1 for...

495 - Im sorry, you have exceeded your allowable record time.  Please listen to, and delete, all 
unnecessary messages. 
 
500 -507 Reserved for customer provided commercial messages.    Note:  These will ONLY play for 
callers placed on hold by VoiceTrak, and only when the caller has chosen to remain on hold for a busy 
extension, instead of leaving a message.  These messages do NOT play during normal hold through the 
telephone system. 
 
SAL000.VOX - This prompt should be replaced with a recording...

Limited Warranties 
 
 
Computer Equipment 
VoiceTrak computers carry a LIMITED MANUFACTURERS WARRANTY.  
Components include the keyboard, monitor and all parts inside the case, excluding the 
Rhetorex audio processing board.  These components are warranted from defect for 
one-year from the date purchased from VoiceTrak.  Please refer to the RMA policy for 
information about returns/replacement. 
 
Software 
The obligations of VoiceTrak Inc. in regards to VoiceTrak software are listed in the 
Software...

RMA Policy 
 
Hardware 
Each VoiceTrak system is tested extensively prior to shipment.  We have specific tests 
for memory, hard drives and Rhetorex boards.  Each system is also placed\
 in a 
continuous test mode for several hours.  Since Random Access Memory (RAM) can 
cause problems that are difficult to diagnose, we have special electronic test equipment 
to test each RAM chip prior to installation.  It is our goal that all systems be 100 percent 
defect free. 
 
Problems may occur in shipping, and...

from our location.  We will immediately call the shipper and arrange for inspection of the 
damage.  Do not throw away the box or any packing material.  You will st\
ill need to 
obtain an RMA number for any necessary replacement. 
 
RMA Procedure 
RMA numbers are issued ONLY to VoiceTrak dealers. We do not issue directly to end 
users.  Call VoiceTrak at 800-966-4446 and select customer service to request an RMA 
number before you return the item.  You must provide the following information:  Dealer...

VoiceTrak License Agreement 
By installing VoiceTrak, you indicate your acceptance of the following VoiceTrak Software License Agreement.  This 
is a legal and binding contract between you, the end user, and VoiceTrak.  By accepting and installing VoiceTrak, you 
agree to be bound by the terms of this agreement.  If you do not agree to the terms of this agreement, you should 
immediately return the software and all accompanying items for a full refund. 
 
Software License 
1.  Your rights.  VoiceTrak...

 
FCC Registration  
 
The following information applies to the Rhetorex audio processing board\
s.  This 
information is provided for agencies that may require an FCC registratio\
n number as 
art of the RFP process.  p
 --VoiceTrak 
 
This device has been granted a registration number by the Federal Communications Commission, under 
part 68, Rules and Regulations for Direct connection to the Telephone Li\
nes: 
 
1.  Direct connection to the telephone lines may be made only through the standard...

Glossary 
 
 
Action Code  Used in department mapping to define if a DTMF keypress will 
transfer to a mailbox (M), department (D), FAXTrak (F and P) or a 
function (@). 
 
Audiotext  Pre-recorded information offered to callers.  Typically accomplished 
through the use of I boxes. 
 
Box Type  Set from User/Mailbox to define the type of mailbox.  Mailbox types 
are dependent upon the type of phone system, as well as the 
application. 
 
BROWSE.EXE Utility program used to check databases for corruption....