Xerox WorkCentre 3045 Service Manual
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Page 121
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-67Error Troubleshooting Wireless Error Applicable Error • 016-920: Wireless Error • 018-338: Wireless Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■WiFi Bracket Assy, PL1.1.31 ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27...
Page 122
2-68 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting USB Host Error The printer is attached to an unsupported USB device. Applicable Error • 016-930: USB Host Full • 016-931: USB Host Error Initial Actions • Connect the printer to a supported host. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040)...
Page 123
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-69Error Troubleshooting Collate Full The print job is too large. Applicable Errors • 016-981: Collate Full Initial Actions • Break the print job into 2 or more jobs. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP...
Page 124
2-70 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Mail Size Limits Error, PCScan Time Out, Memory Full Applicable Errors • 016-985: Mail Size Limits Error • 017-970: PCScan Time Out • 017-988: Memory Full Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045)...
Page 125
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-71Error Troubleshooting Report File Open/Close Error Applicable Errors • 017-980: Report File Open/Close Error • 017-981: Report File Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on...
Page 126
2-72 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Firmware Error 024-340 An MCU Board firmware error has occurred. Applicable Error • 024-340: Firmware Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■“Phaser 3010/3040 System Wiring” on page 7-12 ■“WorkCentre 3045 System Wiring” on...
Page 127
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-73Error Troubleshooting Download Error MCU firmware download failure. Applicable Error • 024-360: Download Mode Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■“Phaser 3010/3040 System Wiring” on page 7-12 ■“WorkCentre 3045 System Wiring” on page 7-20 Troubleshooting...
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2-74 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting MCU Comm Error Communication has failed between the MCU and IP Boards. Applicable Error • 024-371: MCU Comm Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board”...
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-75Error Troubleshooting Paper Size Mismatch The size of paper in the Main Paper Tray, or Bypass Tray, does not match the specified print size. Applicable Error • 024-958: Paper Size Match Initial Actions • Check that the correct paper is in the paper tray. Change the paper if necessary. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts...
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2-76 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting No Suitable Paper The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of paper does not match the specified print size (or type). Applicable Error • 024-963: No Suitable Paper Initial Actions • Check that the correct paper is in the paper tray. Change, or load, the paper if necessary. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o...