Xerox WorkCentre 3045 Service Manual

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-47Error Troubleshooting
Feed Solenoid
The Feed Roller rotates when the DO-1 (Main Motor) and the DO-6 (Feed Solenoid) 
tests are executed simultaneously.
1. Enter Service Diagnostics (page 2-24).
2. Remove the Bypass Tray.
3. Run the Main Motor Full and Feed Solenoid tests.
4. Check that the Feed Roller rotates.
5. Press the Stop button to stop the Feed Solenoid test.
6. Use the Down Arrow to scroll to the motor test and press Stop to...

2-48 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Toner Motor
1. Enter Service Diagnostics (page 2-24).
2. Open the Front Door.
3. Remove the Toner Cartridge.
4. Run the Toner Motor test: Printer > IOT Diag > Digital Output > DO-9
5. Check that the toner auger rotates.
6. Press the Stop button to stop the test.
Auger Gear
s3040-163 

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-49Error Troubleshooting
WorkCentre 3045 Fax/Scanner Diagnostic Test Procedures
Procedures for testing each IIT component using Service Diagnostics. 
Enter FAX Scanner Diagnostic
1. Turn the printer Off.
2. Press and hold the Up and Down Arrow simultaneously and turn the printer 
On.
3. Release the buttons when CE Mode Please wait appears on the display.
4. Press OK at Fax/Scanner.
Information
Select this menu item to display the value of...

2-50 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Scanner Maintenance
White Balance
This menu item reports the result of white balance which is performed when 
powering up.
Registration Param
This menu item adjusts registration parameters of the scanner.
Auto Registration
This menu item reports the result of auto registration which is performed when 
powering up.
IIT I/O Check
Tests Scanner sensors and motors.
ParameterRangeDescription
ADF Lead offset...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-51Error Troubleshooting
WorkCentre 3045 4-in-1 Parameters
Usse the parameter menu to set values for the parameters listed in the table 
below.
Parameter MenuValue Options
Pulse Dialing
Enable Pulse Dialing
a 0:Disable, 1: Enable
Pulse dial make/break ratio 0: 30% / 70%, 1: 32% / 68%
2: 33% / 67%, 3: 36% / 64%
4: 38% / 62%, 5: 39% / 61%,
6: 40% / 60%, 7: 42% / 58%
Enable 20 PPS DP
b0:Disable,1:Enable
DTMF Tone DTMF high tone level (-dB) 0:...

2-52 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Busy Tone 
DetectionEnable Busy Tone Detection 0: Disable, 1: Enable
On duration (Max duration) 0~80 (10 ms)
On duration (Min duration) 0~30 (10 ms)
Off duration (Max duration) 0~80 (10 ms)
Off duration (Min duration) 0~30 (10 ms)
No. of cycle for busy 
condition0: 3, 1: 4, 2: 5, 3: 6
Power Threshold 0: 35 dB, 1: 36 dB, 2: 37 dB,
3: 38 dB, 4: 39 dB, 5: 40 dB,
6: 41 dB, 7: 42 dB, 8: 43 dB,
9: 44 dB, 10: 45 dB,...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-53Error Troubleshooting
BackUp Data
All Clear: Clears all of the backup data.
User & System Clear: Clears the stored document data, the address information, 
the communication management data, and the history. Initializes the system 
data.
System Data Init: Initializes the system data.
Complete
Exits the diagnostics and returns to normal operation, taking the changes of the 
data into effect.FA X  
Capability 
SettingBest Coding...

2-54 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Error Troubleshooting
ADF Jam
There is a jam at the ADF.
Applicable Code
• 005-121: ADF Jam
Initial Actions
• Cycle printer power.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■IP Board, PL7.3.3
■ADF Assembly, PL8.1.2
■ADF Cover, PL8.1.3
■ADF Separator Pad, PL8.1.4
■“Map 3 - IP Board” on page...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-55Error Troubleshooting
ADF Cover Open
The ADF cover is open.
Applicable Error
• 005-301: ADF Cover Open
Initial Actions
• Cycle printer power.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■IP Board, PL7.3.3
■ADF Assembly, PL8.1.2
■“Map 3 - IP Board” on page 7-8
■“Scanner” on page 7-28
Troubleshooting Procedure Table 
Step...

2-56 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Fuser Error 
The Fuser has failed.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Applicable Error
• 010-397: Fuser Error 
Initial Actions
• Reseat the Fuser.
• Cycle printer power.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■Fuser, PL5.1.1
■MCU Board, PL7.1.3
■“Map 2” on...