Xerox WorkCentre 3045 Service Manual

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-17Error Troubleshooting
017-970 Memory Full
017-970   Scan
Job FailureOut of Memory 2-70
017-980 Report error
017-980 System
Job FailureFax Report job fails to report file. 2-71
017-981 Report error
017-981 System
Job FailureReport File Error 2-71
017-988 PCScan Time Out
017-988   Scan
Job FailurePCScan Time Out 2-70
018-338 018-338 System
Restart Printer
Contact Support
If Message ReturnsWireless Error 2-67
024-340 024-340
Code:xxxxxxxx...

2-18 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
031-521 SMB Error
031-521 Scan
Login ErrorSMB Login Failed 2-79
031-526 SMB Error
031-536 Scan
Name Resolve ErrorSMB Name Resolve 2-79
031-529 SMB Error
031-536 Scan
Name Resolve ErrorSMB Login Failed 2-81
031-530 SMB Error
031-530 Scan
SMB Path ErrorSMB Error 2-79
031-533 031-533 Scan
File Make ErrorSMB Error 2-79
031-534 SMB Error
031-534 Scan
Folder Make ErrorSMB Error 2-79
031-535 SMB Error
031-535 Scan...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-19Error Troubleshooting
031-576 FTP Error
031-576 Scan
Server Not FoundFTP Error 2-83
031-578 FTP Error
031-579 Scan
FTP Path ErrorFTP Login Error 2-82
031-579 FTP Error
031-579 Scan
FTP Path ErrorFTP Error 2-83
031-582 FTP Error
031-582 Scan
File Make ErrorFTP Error 2-83
031-584 FTP Error
031-584 Scan
Connect ErrorFTP Error  2-84
031-585 FTP Error
031-585 Scan
DEL Command ErrorFTP Error  2-84
031-587 FTP Error
031-587 Scan
RMD Command...

2-20 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
034-701 No Dial Tone
034-701 Fax
Job FailureNo Dial Tone  2-88
034-702
to
034-711Communication Fail
034-7xx Fax
Job FailureCommunication Errors 2-89
034-712
to
034-727Communication Fail
034-7xx Fax
Job FailureFax transmission errors 2-90
034-750
to
034-768Communication Fail
034-7xx Fax
Job FailureRX Communication Errors 2-91
041-340 041-340
Code:xxxxxxxx
Restart PrinterMCU NVRAM Error 2-92
061-370 061-370...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-21Error Troubleshooting
077-900 Paper Jam Remain at Exit
077-900 Printer
Open Rear Cover
Remove PaperExit Jam 2-104
077-901 Paper Jam Remain at Reg
077-901 Printer
Open Rear Cover
Remove PaperRemain Registration Jam 2-104
091-402 091-402 Printer
Contact Support
If Message ReturnsXero Life Warning 2-105
092-651 092-651
Code:xxxxxxxx
Restart PrinterADC Sensor Error 2-106
092-661 092-661
Code:xxxxxxxx
Restart PrinterENV Sensor Error  2-107...

2-22 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
116-355 116-355 System
Restart Printer
Contact Support
If Message ReturnsNetwork Fatal Error 2-113
116-395 116-395 System
Restart Printer
Contact Support
If Message ReturnsSystem USB Port Error 2-111
117-331
117-332
117-333
117-334
117-340
117-342
117-343
117-344
117-346
117-348
117-349
117-350
117-351
117-366117-xxx System
Restart Printer
Contact Support
If Message ReturnSystem Restart 2-114
124-333 124-333...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-23Error Troubleshooting
Service Diagnostics
The Phaser 3010/3040 and WorkCentre 3045 printers have built-in diagnostics to 
test electromechanical components, display status, and provide some NVRAM 
access. Additionally, the WorkCentre 3045 has diagnostic tests for the Fax and 
Scanner subsystems. Use these tests to diagnose problems and isolate which 
component or sub assembly part needs replacement.
If you are confronted with an error...

2-24 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Entering Service Diagnostics
For Phaser 3010/3040:
Use the CE Diagnostic software described in “Using CE Diagnostic Software” on 
page A-2.
For WorkCentre 3045:
Use the embedded diagnostic or CE diagnostic software. To activate the 
embedded diagnostics:
1. Turn the printer Off.
2. Press and hold the Up Arrow and Down Arrow buttons simultaneously and 
turn the printer On.
3. Release the buttons when CE Mode...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-25Error Troubleshooting
Service Diagnostic Tests
WorkCentre 3045 Embedded Diagnostics Menu Map
Arrow buttons scroll up, down, forward, 
and back through the menusEnter the fax address book Enter the system menu Display job status
OK button accepts the menu selection
Back/Return button goes up one level in the menu
Fax Scanner Printer
ESS Diag
IOT Diag
Print Info
Installation Set
Test Print
ParameterFlash ROM Test
DRAM Test
MAC+PHY Test...

2-26 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Diagnostic Test Summary
The following table lists diagnostic tests available, the expected results, and a brief 
description of each test. If a test fails and displays an error code, use the 
troubleshooting procedure specific to the error. If the test indicates component 
failure, replace the failed component using the procedures in Chapter 4. If test 
results are inconclusive, isolate the problem.
Caution
Do...