Xerox WorkCentre 3045 Service Manual

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 1-29General Information
Media and Tray Specifications
Media recommended for use with this printer is known as standard paper. The feed 
performance, reliability, and print quality satisfy the specifications.
The following table lists supported media for the Phaser 3010/3040/WorkCentre 
3045 printers.
The following table lists supported media types for the Phaser 3010/3040 printers. Supported Media Sizes
SizeMainTrayBypass Tray
A4 (210 x 297...

1-30 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  General Information
ADF Specifications
Tra y Ca p a c i t i e s
TrayQuantity
Main Tray 150 sheets plain paper, or 16.2 mm or 
less in height
Bypass Tray 10 sheets plain paper, or 1 sheet for 
other paper
Output Tray 100 sheets plain paper, or 5 sheets for 
Label, Envelope, thick paper, or other 
paper
ADF 15 sheets plain paper, or paper stack 
height of 2.2 mm or less
DescriptionSpecification
Capacity 15 sheets plain paper, or...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 1-31General Information
Job Control
Cancel Print
A print job in process can be cancelled via the Control Panel.
Job Recovery
When a print job fails due to a recoverable error such as media jam, the printer 
recovers the job automatically after the jammed media is removed. If a print job 
fails due to a error such as paper size missmatch or paper feed miss, push start on 
the Control Panel. 
Job Time Out
When a print job is stopped for a...

1-32 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  General Information
Job History Report
This report shows Job History.
Manual print: Report is printed from the Control Panel.
Auto print: Report is automatically printed out every 20 print jobs when Auto Log 
Print is set to On.
Error History Report
This report shows Error History.
Manual print: Report is printed by instructing from the operation panel.
Auto print: Not supported.
Print Volume Report
This report shows Print Volume....

2
Chapter
Error Troubleshooting
In this chapter...
•Introduction 
• Servicing Instructions
• Error Messages and Troubleshooting Procedures
•Service Diagnostics
• Service Diagnostic Tests
• Service Diagnostic Test Procedures
• Error Troubleshooting
•Abnormal Noises
• Power Supply Troubleshooting 

2-2 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Introduction
This chapter describes error messages displayed on the Control Panel or listed on 
the Error History page, Service Diagnostics used to test system operation and 
troubleshooting procedures to correct problems. Troubleshooting print quality 
problems is covered in Chapter 3, Image Quality.
Errors are tracked and reported in a number of ways. The two types of error 
reporting discussed in this...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-3Error Troubleshooting
4. Check the printer connections to Ethernet or USB.
5. Verify that the correct print media size is selected.
6. If using a print spooler, verify that the spooler has not stalled.
7. Check the printer’s interface configuration. Determine the host interface you 
are using. Print a System Settings page to verify that the current settings are 
correct.
Copy/Scan Problems
If the scanner does not work or operates slowly,...

2-4 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Fa x  Pr o b l e m s
If printer does not properly send or receive faxes, check the following:
1. Check your scan glass for marks and clean it.
2. The other fax machine may be turned off, out of paper, or cannot answer 
incoming calls. Speak with the other machine operator and ask her/him to sort 
out the problem.
3. The FAX mode should be selected.
4. Ensure that there is paper in the paper tray.
5. Check to...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-5Error Troubleshooting
Mis-Pick
1. Check that the correct type of media is being used and the media guides are 
set correctly.
2. Remove, fan, and reload the media. Check that the tray is not over filled.
3. Try loading media from a fresh ream, fan, and then insert the media into the 
tray or flip existing media over.
4. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.
Skewed Image
1. The image area is not parallel,...

2-6 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Fuser Jams
1. Check that the Fuser is properly seated, locked, and operates normally. 
2. Ensure that the paper is in good condition and is listed as supported media. 
Try loading new media from a fresh ream.
3. Ensure that only supported transparency film is being used.
4. Check that the printer is operating within its environmental specifications by 
printing the Information page. 
5. Ensure that the loaded...