3Com Nbx 100 And Ss3 Nbx Administration Guide
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http://www.3com.com/ NBX ® Administrator’s Guide Release 4.1 ■SuperStack 3 NBX ■NBX 100 Part No. 900-0093-01 Published: January 2003
3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145Copyright © 2002, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation. Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. 5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies. Microsoft, Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation. All other company and product names may be trademarks of the respective companies with which they are associated.
CONTENTS ABOUT THIS GUIDE How to Use This Guide 15 Conventions 16 International Terminology 16 Documentation 16 Your Comments 16 1INTRODUCTION Network-based Telephony 19 Overview of the System Software 20 Auto Attendant 20 Auto Discovery and Auto Relocation 20 Virtual Tie Lines 20 Integrated Voice Mail and Messaging Features 20 Redialing From Call Logs 21 Call Recording 21 NBX NetSet Administration Utility 22 NBX NetSet Features 23 2DIAL PLAN Dial Plan Concepts and Overview 28 Call Process Flow 29 Inbound and Outbound Call Processing 29 NBX System Database 30 NBX System Dial Plan 30
Pretranslation 31 Routing 31 System Features Affected by the Dial Plan Configuration 32 Dial Plan Tables 34 Dial Plan Command Format 34 Internal Dial Plan Table 38 Incoming Dial Plan Table 38 Least Cost Routing Dial Plan Table 39 Adding New Dial Plan Tables 39 Dial Plan Pretranslators 40 Pretranslators for Incoming Calls 41 Pretranslators for Certain Outgoing Calls 42 Managing the Dial Plan Configuration File 43 Accessing the Dial Plan 44 Creating Dial Plan Configuration Files 44 Importing and Exporting Dial Plan Configuration Files 45 Importing a User-Defined Dial Plan 47 Exporting (Saving) a Dial Plan Configuration File 48 Testing a Dial Plan 49 Generating a Dial Plan Report 51 Modifying a Dial Plan Configuration File 53 Outdialing Prefix Settings 55 Managing Extensions 55 Extension Settings Overview 55 Changing Extension Length and Ranges 59 How Auto Discovery Assigns Extensions 60 Modifying Extensions 60 Managing Extension Lists 62 Adding an Extension List 64 Modifying an Extension List 67 Removing an Extension List 68 Managing Dial Plan Tables 68 Determining Which Devices Use Dial Plan Tables 69 Removing a Dial Plan Table 71 Managing Dial Plan Pretranslators 71 Identifying Devices Using Pretranslators 71 Identifying Devices Using Pretranslators for CLI 73 Removing a Pretranslator from the Dial Plan 74
Configuring the Dial Plan for the 4ESS Protocol (T1) 74 Overview of Voice Profile for Internet Mail 76 Configuring the Dial Plan for VPIM 76 Configuring VPIM Parameters Using the NBX NetSet Utility 79 VPIM Control Parameters 79 Operations Management 80 Statistics 82 Advanced Settings 84 Configuring Domain Name Server Information 87 Overview of Virtual Tie Lines 88 VTL Connections Using Unique Extension Ranges 88 VTL Connections Using Site Codes 90 Conference Calls 91 How to Configure a Virtual Tie Line 92 License Installation 92 Dial Plan Configuration 93 Updating the Extension List 96 Adding VTL Devices to the Pretranslators (Optional) 97 Verification of the Virtual Tie Line 97 Call Rerouting for Virtual Tie Lines 101 Example Dial Plan Entries 101 Managing Existing Virtual Tie Lines 103 Modifying a Virtual Tie Line Name 103 Viewing and Resetting Virtual Tie Line Statistics 105 Enabling Audio Compression 107 Enabling System-wide Silence Suppression 108 Using a VTL Password 109 How to Configure a VTL Password 109 Configuring VTL Passwords in the Dial Plan 110 Toll Calls Without a VTL Password 113 Music On Hold 113 Troubleshooting VTL Calls 114 Dial Plan Configuration File Commands 115 Dial Plan Command Summary 115 List of Dial Plan Commands 117 Sample Solutions Using Dial Plan Configuration File Commands 130
3DEVICE CONFIGURATION Adding, Removing, and Modifying Telephones 140 Adding a New Telephone 140 Modifying a Telephone 150 Checking a Telephone’s Status 151 Removing a Telephone 153 Rebooting a Telephone 154 Creating and Managing Bridged Extensions 154 Example Bridged Extensions Configurations 155 Defining Bridged Extensions 157 Defining Bridged Extensions on a Primary Telephone 157 Defining Bridged Extensions on a Secondary Telephone 158 Modifying Bridged Extensions 160 Sample Calling Situations Using Bridged Extensions 160 Viewing Bridged Extension Information 162 Creating and Managing Telephone Groups 162 Creating a New Telephone Group 163 Modifying a Telephone Group 164 Removing a Telephone Group 165 Viewing Telephone Group Membership 166 Recording and Monitoring Telephone Calls 167 Recording Calls Between Telephones with Different Recording Settings 167 Remote Telephones 168 Music On Hold 168 Non-NBX Telephones 168 Creating and Managing Button Mappings 169 Mapping Access Buttons 169 Mappings for Users and Groups 170 Creating a Busy Lamp/Speed Dial Button Mapping 170 Creating a Delayed Ringing Pattern 171 Creating Groups and Button Mappings 172 Changing Device IP Settings 181 Configuring Call Park 182 Adding a Call Park Extension 183 Changing the Name of a Call Park Extension 184 Removing a Call Park Extension 185
Configuring the NBX 1105 Attendant Console 186 Adding an Attendant Console 187 Modifying an Attendant Console 189 Viewing Attendant Console Status 190 Removing an Attendant Console 192 Configuring Attendant Console Buttons 192 Changing Attendant Console IP Settings 206 Configuring and Managing Analog Line Card Ports 207 Configuring a Line Card Port 207 Modifying a Line Card Port 214 Removing a Line Card Port 215 Verifying Line Card Port Status 216 Rebooting a Line Card Port 218 Advanced Settings 218 Connecting and Managing Analog Devices 222 Adding a 4-Port Analog Terminal Card 222 Adding a Single-Port Analog Terminal Adapter (ATA) 224 Modifying an Analog Terminal Port 227 Removing an Analog Terminal Adapter 230 Viewing The Status of an Analog Terminal Adapter 230 Advanced Settings 232 Configuring and Managing BRI-ST Digital Line Cards 239 Adding an ISDN BRI-ST Digital Line Card 240 Configuring the ISDN BRI-ST Digital Line Card 242 BRI-ST Card Status Lights 246 Modifying a BRI-ST Card 246 Adding or Modifying a BRI Group 248 Modifying BRI Card Channels 253 Modifying IP Settings for a BRI Card 256 Removing a BRI Digital Line Card 259 Configuring and Managing E1 Digital Line Cards 259 Adding an E1 Digital Line Card 260 Configuring the E1 Digital Line Card 262 E1 Card Status Lights 266 Modifying an E1 Card 266 Adding or Modifying an E1 Group 270 Modifying E1 Card Channels 276 Modifying IP Settings for an E1 Card 279 Removing an E1 Digital Line Card 282
Configuring and Managing T1 Digital Line Cards 282 Adding a T1 Digital Line Card 283 Configuring a T1 Digital Line Card for the DS1 Protocol 288 Configuring a T1 Digital Line Card for ISDN PRI Signaling 296 T1 Card Status Lights 302 Modifying a T1 Card 303 Support of AT&T’s 4ESS Switch Protocol 308 Modifying a T1 Group 311 Modifying T1 Card Channels 315 Modifying IP Settings for a T1 Card 319 Removing a T1 Digital Line Card 321 4USER CONFIGURATION Users 323 Phantom Mailboxes 323 Call Pickup 324 Group Numbers 324 Hunt Groups 325 Hunt Group Considerations 325 Linear and Circular Hunt Groups 325 Calling Groups 326 Call Coverage 326 Class of Service (CoS) 327 5SYSTEM CONFIGURATION System Settings 329 System-wide Settings 330 Regional Settings 334 Date and Time 335 Timers 336 Ringing Patterns 336 Multicast Addresses 337 IP Addresses 338 Maintenance Alerts 338 Speed Dials 339
Business Identity 339 Business Information 340 Business Hours 340 System Mode 340 Security 340 TAPI Settings 341 Disk Mirroring 341 Adding a Mirror Disk 343 Verifying a Failed Disk Drive 345 Reverting to a Single-Disk System 346 6NBX MESSAGING NBX Voice Mail 347 Voice Mail Extensions 349 Voice Mail Passwords 350 IMAP (for Integrated Voice Mail) 350 Off-Site Notification 351 Status 353 Port Usage 353 User Usage 357 Auto Attendant 358 Overview of Auto Attendant Features 358 Adding an Auto Attendant 359 Managing Auto Attendants 369 Voice Application Setup Utility 371 Testing the Auto Attendant 372 Voice Profile for Internet Mail 373 Control Parameters 373 Operations Management 374 Statistics 375 Advanced Settings 376 7OPERATIONS Software Upgrade 379 Reboot/Shutdown 380 Manage Data 380
Backup 381 Restore 381 Convert Database 381 Purge Database 381 Purge Database and CDR 381 Event Log 382 Licenses 382 Add a License 383 Remove a License 383 Usage Report 383 Backing Up Licenses 383 Restoring Backed Up Licenses 383 Obtaining Details of License History 384 Regional Software 384 Install 384 Remove 385 Details 385 Third-Party Drivers 386 NBX Software Upgrades 386 Third-Party Telephone Groups 386 8REPORTS Directory 387 Device List 388 System Data 388 Disk Status 388 Power Supply Status 388 Call Reporting 389 Windows Environment Specifications 389 Installing Call Reports 389 Configuring Call Reporting 390 Purge CDR 390