3Com Nbx 100 And Ss3 Nbx Administration Guide
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INDEX Symbols 325 Numbers 10BASE2, definition 463 10BASE-T, definition 463 4ESS protocol call-by-call service 309 on T1 spans 308 overview 74 selecting 308 4-Port Analog Line Card audio gain controls 218 timing parameters 218 4-Port Analog Terminal Card adding 222 audio gain controls 232 connecting analog devices 222 timing parameters 232 911 and Class of Service 327 A access buttons Attendant Console 197 H.323 calls 449 mapping 169 telephone groups 172 adding Attendant Console 187 BRI-ST Digital Line Card 240 E1 Digital Line Card 260 extension lists 64 mirror disk 343 T1 Digital Line Card 283 telephones 140 to 145 address, IP Call Processor 397 configuring DHCP server to provide Call Processor’s IP address 459 gateway 397 viewing 397address, MAC definition 472 specifying from a telephone 397 viewing in telephone diagnostics 397 administrator password 340 alarms, T1 and E1, Digital Line Cards blue alarm 405 red alarm 405 yellow alarm 405 analog devices connecting 222 Analog Terminal Adapter (ATA) adding 224 MAC address 226 modifying 227 removing 230 status 230 Attendant Console Access buttons 197 adding 187 configuring 186 Feature buttons 192 modifying 189 removing 192 status 190 audio controls modifying for BRI-ST card 248 modifying for E1 card 270 modifying for T1 card 311 audio gain controls 4-Port Analog Line Card 218 4-Port Analog Terminal Card 232 audio recording music on hold 168 on other than NBX Telephones 168 phones with different settings 167 remote telephones 168 Auto Discovery 4-Port Analog Line Cards 207 Attendant Console 186 BRI-ST Digital Line Card 241 E1 channel numbering 276 E1 Digital Line Card 261 first extension used 121
482INDEX T1 Digital Line Card 284 telephones 47, 140 Automated Attendant activating changes 369 adding 360 buttons 367 configuring 359 default functions 363 default timeout 358 dial by extension or name 359 examples 365 extension range 57 greetings 362 H.323 calls 450 importing prompts 358 importing system-wide greetings 362 importing time-dependent greetings 362 modifying 370 overview 358 recording prompts 358 restoring defaults 370 testing 372 timeout 358 voice application setup utility 371 Automated Attendant Setup Utility default password 372 automatic reboot 381 B bandwidth configuring an ATA for low bandwidth 226, 229 Basic Telephone, NBX diagnostics 394 battery replacing on the SuperStack 3 Call Processor 411 blue alarm, T1 and E1 Digital Line Cards 405 brackets attaching to the telephone 142 BRI channels modifying 253 status 255 BRI groups changing membership 251 configuring 244 membership status 245 modifying 249 parameters 250 removing 252 bridged extensions defining 157 mapped extensions report 162 modifying on the primary telephone 160on the primary telephone 157 on the secondary telephone 158 overview 154 sample calling situations 160 sample configurations 155 BRI-ST Digital Line Card BRI signaling 242 channel status 255 configuring 242 to 246 DSP (Digital Signal Processor) status 256 inserting (caution) 242 modifying 246 modifying IP settings 256 removing (caution) 259 span parameters 247 status lights (LEDs) 246 business information 340 business hours and CoS (Class of Service) 340 modifying 340 modifying business hours 340 modifying system mode 340 Business Telephone, NBX diagnostics 394 Busy Lamp/Speed Dial mapping buttons 170 buttons, Automated Attendant 367 buttons, mapping telephone 169 buttons, telephone mapping 169 testing 398 C call coverage for hunt groups 326 Call Detail Reports purging data 381, 390 Call Park adding extensions 183 changing extension name 184 configuring 182 extension range 58 removing extensions 185 call processing inbound 29 outbound 29 Call Processor configuring DHCP server to provide 459 specifying the MAC address from a telephone 397 Call Reports capabilities 389
INDEX483 configuring 390 installing 389 call restrictions 327 call-by-call service 309 caller ID, line card port 213 calling access permissions 327 Calling Line Identity Restriction (CLIR) CLIR-All 178, 195, 203 CLIR-Next 178, 195, 203 Central Office (CO) code 327 definition 467 changing IP bins 338 changing multicast addresses 338 changing multicast bins 338 Class of Service (CoS) user settings 327 CO (Central Office) code 327 definition 467 collision, defined 466 configuration file, dial plan 30, 43 configuring BRI groups 244 BRI-ST Digital Line Card 242 to 246 E1 Digital Line Card 262 to 264 E1 groups 264 line card port 207 option 184 on DHCP server 459 T1 Digital Line Card 282 to 294 T1 groups 291, 300 configuring Automated Attendant 359 configuring membership BRI groups 251 E1 groups 273 T1 groups 313 congestion, defined 467 connecting BRI lines 243 E1 lines 263 T1 lines 291 ConneXtions H.323 gateway and line card ports 211 installation preparation 418 installation procedure 421 installation requirements 414 MAC address of line card port 211, 216 overview 414 software 418 conventions notice icons, About This Guide 16cordless telephones 222 CoS (Class of Service) speed dial numbers 339 user settings 327 CPE (Customer Premises Equipment), definition 467 creating the dial plan configuration file 44 CSU (Channel Service Unit), definition 467 CTI (Computer Telephony Integration), definition 467 D database operations backing up 381 migrating data 381 purging 381 purging CDR data 381 restoring 381 date and time settings 335 DDI (Direct Dialing Inward) services dial plan configuration (BRI) 240 dial plan configuration (E1) 260 delayed ringing pattern 171 DHCP configuring option 184 459 diagnostics 394 LUI (local user interface) 394 NBX Basic Telephone 394 NBX Business Telephone 394 telephone buttons 398 telephone display panel 398 telephone LEDs 398 telephone speaker 399 dial by extension or name 359 dial plan 3-digit and 4-digit 56 configuration file 30, 43 configuring VTLs 93 default Auto Extension 121 exporting 48 extension settings 55 extension settings (table) 57 External Keyset Prefix 121 first Auto Discover Extension 121 Hybrid mode 33 importing 47 Keyset mode 32 modifying 53 off-site notification 33 overview 28 pretranslation 31
484INDEX pretranslators 31, 71 removing tables 71 routing 31 sample solutions 130 tables 34 testing 49 timed routes 49 VPIM configuration 76 VTL configuration 88 VTL password 110 VTLs and site-unique extensions 93 VTLs with site codes 94 dial plan configuration file 4ESS protocol 74 accessing 44 commands 115 creating 44 DDI/MSN services for BRI 240 DDI/MSN services for E1 260 DID services for T1 284 translator entries for BRI 240 translator entries for E1 260 translator entries for T1 284 dial plan report creating 51 dial plan settings changing 59 dial plan tables incoming 38 internal 38 managing 28 dial prefix settings 55 DID (Direct Inward Dialing) services dial plan configuration 284 T1 284 Digital Line Cards, BRI-ST channel parameters 254 channel status 255 DSP (Digital Signal Processor) status 256 modifying span 247 span parameters 247 status lights (LEDs) 246 Digital Line Cards, E1 channel parameters 277 channel status 278 channels per span 269 configuring 262 to 264 DSP (Digital Signal Processor) status 279 ISDN PRI signaling 262 modifying span 268 partial E1 269 span parameters 269 status lights (LEDs) 266 status lights and alarms 406Digital Line Cards, T1 channel status 317 DSP (Digital Signal Processor) status 318 modifying name and type 303 modifying span 305 partial T1 310 span parameters 306 status lights (LEDs) 302 status lights and alarms 406 Direct Dialing Inward (DDI) services dial plan configuration (BRI) 240 dial plan configuration (E1) 260 Direct Inward Dialing (DID) services dial plan configuration 284 T1 283 disabled button 367 disabling transfer prompt 348 disk mirroring adding mirror disk 343 LEDs 344 overview 341 replacing disk 345 reverting to a single disk 346 display panel, testing 398 DNS (Domain Name Server) configuring for VPIM 87 number of servers 87 downloading software Label Makers 392 NBX Call Reports 391 NBX Resource Pack CD 391 NBX TAPI Service Provider (NBXTSP) 391 DS1 protocol, configuring T1 Digital Line Card 288 DSP (Digital Signal Processor), description 468 E E1 Digital Line Card channel parameters 277 channel status 278 configuring 262 to 264 DSP (Digital Signal Processor) status 279 inserting (caution) 262 ISDN PRI signaling 262 modifying IP settings 279 modifying span 268 removing (caution) 282 status lights (LEDs) 266 E1 groups adding 270 changing membership 273 modifying 272 removing 275
INDEX485 E1 span, modifying 268 E911, ISDN PRI signaling 283 echo cancellation disabling 294 enabling 294 e-mail, configuring for IMAP 351 emergency calls 911 39 Class of Service 327 E911 283 emergency dialing 283 enter submenu, button 369 Ethernet (Layer 2) 330 event logs, viewing Adminlog 382 NBosslog 382 event logs, viewing upgrade log 382 exit menu button 368 exporting dial plan 48 extension length 57 extension lists 62 adding 64 managing 55 modifying 67 removing 68 updating for VTLs 96 extension numbers adding Call Park 183 changing Call Park 184 changing settings 60 line card port 60 managing 55 phantom mailbox 60 removing Call Park 185 extension ranges Automated Attendant 57 Call Park 58 changing 59 external extensions 57 hunt groups 57 telephones 57 extension settings, dial plan 55 external extensions, extension ranges 57 External Keyset Prefix, dial plan 58, 121 F fax machines Group-3 222 FCC rules 493Feature buttons Attendant Console 192 telephone 173, 194, 198 firewalls 434 firmware, NBX Business and Basic Telephones 394 Frame Relay, definition 469 G Gateway IP Address 397 glare, definition 469 greetings importing 358 greetings and main menu example 366 greetings, Automated Attendant description 362 example 365 H H.323 calls 446 access buttons 449 dialing 449 receiving 450 H.323 connections 427 and firewalls 434 controlling quality 431 gateway checks 441 gateway loads 436 logical 428 making calls 446 physical 428 quality 429 receiving calls 450 remote calls 436 security 434 verifying 441 H.323 gateway class of service 440 H.323 standard 424 H3PingIP 400 hexadecimal codes ISDN completion codes 453 hunt group telephone priority 325 hunt groups calling groups 325 configuring 325 extension range 57 linear 325
486INDEX Hybrid mode button mapping 169 dial plan 33 I IMAP (Internet Message Access Protocol) configuring an e-mail client 351 definition 350, 470 importing International dial plan 46 North American dial plan 45 prompts 358, 363 system-wide greetings 362 time-dependent greetings 362 user-defined dial plan 47 inbound call processing 29 incoming calls DDI/MSN for BRI-ST 240 DID 287 H.323 450 pretranslator 41 trunk-to-trunk transfers 212 incoming dial plan table 38 installing ConneXtions H.323 gateway 414 internal dial plan table 38 international dial plan, importing 46 Internet Group Management Protocol (IGMP) 337 Internet Message Access Protocol (IMAP) definition 350 IP configuring DHCP server to pass address of NCP 459 modifying BRI-ST Digital Line Card settings 256 modifying E1 Digital Line Card settings 279 modifying T1 Digital Line Card settings 319 IP address, viewing 397 IP bins, changing 338 IP multicast bins 338 IP On-the-Fly 330 ISDN completion cause codes (table) 453 ISDN PRI signaling configuring T1 Digital Line Card 296 E911 connectivity 283 J jitter buffers 432 K key mode, definition 471 key pad button actions 367 Keyset mode dial plan 32 prefix 58 L labels, downloading software 392 LCD display panel, testing 398 Least Cost Dial Plan table 39 LEDs BRI-ST Digital Line Card 246 E1 Digital Line Card 266 T1 Digital Line Card 302 LEDs (status lights) telephone diagnostics 398 licenses status 382 viewing 382 lights testing on the telephone 398 line access button 175, 199 line card port adding 210 Attendant Console extension 212 automatic configuration 208 caller ID 213 configuring 207 configuring automatically 208 configuring manually 209 extension number 60, 211, 217 manual configuration 209 modifying 214 name 211, 217 overview 207 port address 211, 216 port type 211 rebooting 218 removing 215 silence suppression 212 status 216 trunk-to-trunk call transfers 212 line pool 169 Loop Start, definition 472 LUI (Local User Interface) diagnostic/configuration utility 394
INDEX487 M MAC address Analog Terminal Adapter (ATA) 226 definition 472 specifying NCP address from a telephone 397 viewing in telephone diagnostics 397 mailbox, phantom extensions 60 H.323 451 main menu default functions 363 main menu window, NBX NetSet utility 22 maintenance alerts configuring the sender 338 mapped extensions report 162 mapping buttons access 169 Attendant Console 192, 197 Busy Lamp/Speed Dial 170 telephone groups 170, 172 menu tree dialog box 362 message storage capacity viewing 349 messages maximum length allowed 348 maximum number allowed 347 retaining 348 messaging overview 347 phantom mailboxes 323 modifying audio controls for BRI-ST card 248 audio controls for E1 card 270 audio controls for T1 card 311 BRI channels 253 BRI groups 248, 249 BRI-ST Digital Line Card 246 BRI-ST Digital Line Card IP settings 256 channels 276, 315 E1 Digital Line Card 266 E1 Digital Line Card IP settings 279 E1 Digital Line Card name and type 266 E1 groups 270 T1 Digital Line Card 303 T1 Digital Line Card IP settings 319 T1 groups 311 modifying Automated Attendant 370 modifying dial plan 53 modifying extension lists 67 modifying system settings 337 administrator password 340 advanced regional settings 335Auto Attendant password 341 business information 339 date and time 335 disk mirroring 341 multicast addresses 337 regional settings 334 removing a system speed dial 339 reverting to single disk 346 ringing patterns 336 speed dial numbers 339 system mode 340 TAPI telephony 341 timers 336 multicast addresses changing IP addresses 338 changing IP bins 338 overview 337 N name directory button 368 NBX Call Reports software 391 NBX NetSet utility icons 25 main menu window 25 overview 22 shortcuts 25 NBX Resource Pack CD 21 NBX system BRI-ST Digital Line Card 239 NBX system database 30 NBX system software, overview 20 NCP IP Address 397 NCP MAC Address 397 NetSet, NBX administration utility 22 network protocol Ethernet only 330 IP On-the-Fly 330 standard IP 330 North American dial plan, importing 45 O off-site notification behavior 352 configuring 352 dial plan 33 enabling 351 overview 351 system-wide settings 352 Option 184, configuring on DHCP server 459 outbound call processing 29
488INDEX outgoing calls H.323 446 pretranslator 42 P packet reconstruction 432 paging, disabling output on telephone 150 partial E1 269 partial T1 310 passwords administrator 340 voice mail 350 PBX connections 437 permissions 327 Personal Speed Dial 179, 195, 204 phantom mailbox extensions 60 H.323 calls 451 overview 323 play/record extension where to specify 361 pretranslation dial plan 31 pretranslators assigning 71 dial plan 31, 40 incoming calls 41 managing in dial plan 71 optional for VTLs 97 outgoing calls 42 overview 40 removing from dial plan 74 viewing devices 71 PRI signaling, configuring T1 Digital Line Card 296 prompted transfer, button 368 prompts importing 358 recording 358 prompts, defining 362 PSD (Personal Speed Dial) 179, 195, 204 Q Quality of Service (QoS) 431 Quick Reference Guides, viewing 392 R rebooting automatically 381line card port 218 telephones 154 recording time-dependent greetings 362 red alarm, T1 and E1 Digital Line Cards 405 redial 194 redialing, dial prefix settings 55 regional settings 334 regional software installing and configuring 384 release button telephone 173, 194, 199 remote calls 212 removing Analog Terminal Adapter (ATA) 230 Attendant Console 192 BRI groups 252 BRI-ST Digital Line Card 259 E1 Digital Line Card 282 E1 groups 275 line card port 215 T1 Digital Line Card 321 T1 groups 314 telephones 153 removing dial plan tables 71 removing extension lists 68 removing telephone groups 165 REN (Ringer Equivalency Number) definition 476 replacing NCP battery 411 replacing a failed disk 345 reports calls 389 dial plan 51 system data 388 system devices 388 system directory 387 rerouting, VTL calls 101 reserved in dial plan, button 368 restoring factory defaults 381 ringing patterns 336 routing dial plan 31 S SDN (Software Defined Networks) 74 security firewalls 434 system settings 340 serial number telephone 397
INDEX489 settings system-level 329 system-wide 352 signaling, configuring BRI 242 E1 ISDN PRI 262 T1 DS1 288 T1 ISDN PRI 296 silence suppression 212, 431 single digit transfer button 368 site codes using for VPIM 76 using for VTLs 90 software downloading NBX Label Makers 392 NBX Call Reports 391 NBX Label Makers 392 NBX Resource Pack CD 391 NBX TAPI Service Provider (NBXTSP) 391 software version number 397 span activating for T1 lines 291 modifying, for BRI-ST card 247 status for T1 lines 291 speed dial numbers Class of Service 327 mapping 170 overview 339 SSD 179, 195, 204 standard IP 330 status Analog Terminal Adapter (ATA) 230 BRI channels 255 BRI group membership 245 Digital Line Card troubleshooting 404 disk 345 E1 channels 278 E1 DSP (Digital Signal Processor) 279 licenses 382 line card port 216 T1 channels 317 T1 Digital Line Card DSP (Digital Signal Processor) 318 T1 group membership 301 T1 span 291 telephones 151 status lights (LEDs) BRI-ST Digital Line Card 246 E1 Digital Line Card 266, 406 T1 Digital Line Card 302, 406 submenus for greetings 366 subnet mask 330 switch hook, and Flash 174, 194system button 174 system database 30 system disconnect button 368 system level operations installing licenses 383 installing software upgrades 379 managing data 380 viewing event logs 382 system mode 340 system security 340 system settings advanced regional settings 335 Auto Attendant password 341 business hours 340 business information 339, 340 disk mirroring 341 multicast addresses 337 regional settings 334 reverting to single disk 346 ringing patterns 336 speed dial numbers 339 TAPI telephony 341 timers 336 viewing 329 system speed dial 179, 195, 204 system-wide greetings 362 importing 362 recording 362 system-wide settings 330 T T1 channel status 317 T1 Digital Line Card adding 283 configuring 282 to 294 DS1 protocol 288 ISDN PRI signaling 296 removing (caution) 321 T1 groups changing membership 313 configuring 291, 300 membership status 301 modifying 311 removing 314 T1 lines, connecting 291 T1 span activating 291 echo cancellation 294 modifying 305 status 291 TAPI (Telephony Application Programming Interface) definition 478
490INDEX maximum clients 341 system settings for 341 telephone adding 140 to 145 analog 222 Auto Discovery 140 bracket 142 button mappings 169 connections 400 cordless 222 diagnostics 394 disabling paging output 150 extension length 57 extension range 57 rebooting 154 status 151 viewing MAC address through 397 telephone groups Access Button types 172 call recording and monitoring 164 changing names 164 creating 163 mapping buttons 170, 172 removing 165 telephone handset diagnostics 399 testing 399 telephone speaker, testing 399 testing Automated Attendant 372 dial plan 49 telephone buttons 398 telephone connections 400 telephone display panel 398 telephone handset 399 telephone LEDs 398 telephone speaker 399 third-party telephones overview 386 time-dependent greetings adding 362 example 365 importing 362 recording 362 timers 336 timing parameters 4-Port Analog Line Card 218 4-Port Analog Terminal Card 232 transfer prompt, disabling 348 transfer to voice mail button 176, 194, 201, 368 troubleshooting 401 trunk-to-trunk call transfers 212U unique extension ranges for VTLs 88 upgrading software 379 migrating data 381 user settings Class of Service 327 V version number, software 397 voice application setup utility 371 voice mail extensions 349 incoming call behavior 349 overview 347 password 350 phantom mailboxes 323 storage space 349 transferring calls to 176, 194, 201, 368 VPIM (Voice Profile for Internet Mail) 76 advanced settings 84, 376 configuring DNS server information 87 configuring parameters 79 configuring the dial plan for 76 control parameters 79 managing the message queue 80 operations management 374 overview 76, 373 statistics 82, 375 using unique extension ranges 76 VTL (Virtual Tie Line) 88 audio compression option 107 configuring 92 dial plan configuration 93 license installation 92 managing VTLs 103 modifying name of 103 music on hold 113 overview 88 password configuration 109 password in dial plan 110 rerouting VTL calls 101 silence-suppression option 108 statistics 105 toll calls 113 troubleshooting 114 using a password with 109 using site codes 90 using unique extension ranges 88 verifying access to remote system 98 verifying local system operation 98 verifying operation of 97