3Com Nbx 100 And Ss3 Nbx Administration Guide
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Manage Data381 BackupBack up your system data: ■After you change system settings ■Immediately before you change any system hardware or software When you back up your system data, you can choose to include or not include the voice mail messages for all system users. RestorePerform a database Restore operation only when you need to recover lost data. You can only restore from a backup file that you created from the same version of the software that you are using or from a previous version. When you restore your system data, you can choose to restore or not restore the voice mail messages for all system users. Voice mail is included in a backup of your system data only if you specify that you want it included. If voice mail was not included when the system data was backed up, you cannot specify that you want to restore voice mail during a restore operation. Convert DatabaseYou can migrate configuration data stored with an older software version to a newer software version. You may need to do this if you have installed a new version of the software but you want to use older configuration data. During normal operation, you should not need to use the Convert Database function. Purge DatabasePurging the database removes existing user and device data you have added to the system, restores factory defaults, and causes an automatic reboot. The Purge Database feature does not affect your IP connectivity to the NBX NetSet utility. After a database purge, the system continues to use the IP address, subnet mask, default gateway, and host name that you have assigned. Purge Database and CDRIf you want to purge Call Detail Reports (CDR) data, as well as user and device data, you can perform these functions at the same time.
382CHAPTER 7: OPERATIONS Event LogYou can view these event logs that are maintained by the system: ■NBossLog — Tracks warnings and errors. When you reboot the system, the current NBoss log is renamed to OldNBosslog, and a new log file is started. ■Adminlog — Tracks activities performed in the NBX NetSet utility under the administrator login. The Adminlog is never renamed or deleted. It continues to grow over time, but it is unlikely that the size of the Adminlog file will ever grow to be a problem. ■Upglog — Tracks the history of upgrades and processes that occur during upgrades. To view event logs, select Operations > Event Log. See the Help for the procedure on viewing event logs. LicensesYou can install licenses for these optional system components: ■Devices (the total number of devices allowed on the NBX system) ■IP telephones ■H.323 Gateway on NT ■pcXset™ Soft Telephone ■Additional voice mail and Auto Attendant ports and voice mail storage ■Disk mirroring ■Windows Audio Volume (WAV) devices ■Virtual Tie Lines ■Internet Voice Messaging (VPIM) ■Third-Party Messaging ■Complement Attendant Software ■Call Recording & Monitoring ■Third-party telephones and devices To manage your software licenses, select Operations > Licenses. See the Help for procedures on managing licenses.
Licenses383 Add a LicenseEach NBX system includes a factory default license, tied to the system serial number. On NBX 100 systems, the serial number is located on the Call Processor backplane. On SuperStack 3 systems, the serial number is located on the disk tray. To configure the system to support new licenses, contact your 3Com Voice Solutions dealer and provide the serial number. The dealer obtains a new license key from 3Com Customer Support that enables the upgrade. See the Help for procedures for adding a license to an NBX system. Remove a LicenseThe only license that you can remove from an NBX system is the disk mirroring license which enables a SuperStack 3 NBX system to use two disks in a mirrored configuration. CAUTION:Refer to the Help for instructions on how to remove the disk mirroring license. If you do not follow the correct procedure, you may not be able to restart the SuperStack 3 NBX system. Usage ReportThe Usage Report displays, for each license installed on the NBX system, the current number of devices in use for the license type and the maximum number of devices allowed by that license. Backing Up LicensesYou can make a backup of all licenses on your NBX system. 1In the Operations > Licenses dialog box, click Backup Licenses. 2Click Save, and choose a location to save the backup file. 3Click Save. Restoring Backed Up LicensesYou can restore all licenses from a previously created backup file. 1In the Operations > Licenses dialog box, click Restore Licenses, and browse to the location in which you saved the licenses backup file. Alternatively, type full path to the license backup file in the Enter path to restore license(s) on this system: text box. 2Click Restore. 3Respond to the confirmation prompt message that appears.
384CHAPTER 7: OPERATIONS Obtaining Details of License HistoryYou can view a detailed history, including the date and time on which each license was added to the NBX system. In the Operations > Licenses dialog box, click Details. Table 69 describes each column in the Details report window. Regional SoftwareTo manage regional software, select Operations > Regional Software. See the Help for procedures on managing your regional software. InstallYou can install regional software including local language voice prompts, regional tones and cadences, and local language versions of certain user documentation for your region. After you install regional software, you must designate it to be the current system regional software by selecting System Configuration > Regional Settings. Table 69 Explanation of License Details Window FieldPurpose NameThe name of the license. DescriptionA description of the license. A site license indicates one of these two things: ■Enables the function across the entire NBX system. Example: The Internet Voice Messaging license (VPIM) allows you to compose and send voice mail messages to other NBX systems or any voice mail system that is VPIM-compliant. ■Enables an unlimited number of devices of this type. The actual limit is set by the system maximum (up to 200 devices for the NBX 100 and up to 1500 devices for the SuperStack 3 NBX system). Example: You can install a site license for pcXset and then add any number of pcXset clients to your NBX system (up to the total licensed device limit). The list of licenses may contain several licenses of the same type, each one permitting a number of devices. License DateThe date on which the license was generated. ExpiresThe date on which the license will expire. A date in this column indicates that the license is a trial license that will expire on the given date. The word Never indicates that the license is a permanent license and will not expire.
Regional Software385 RemoveYou can remove regional software at any time. All versions of the regional software that you select are removed. For example, if you choose to remove the “Mexico - Spanish” regional pack, all versions of the selected regional software are removed from the system. U.S. English cannot be removed. When you remove a version of system software, the system verifies whether the removal might leave any regional software unassigned to a system software version. Specific regional languages, tones and cadences, or voice prompts that were associated with earlier releases may no longer be usable by recent system software versions. 3Com recommends that you purge unused regional software to conserve disk space. You can only remove unused regional software immediately after you delete a version of system software. If you choose not to remove this software when prompted, you must either: ■Wait until you remove a subsequent version of system software before you can delete any unused regional software. ■Remove all versions of the selected regional software on the system. You can then install the required version. DetailsThe Regional Software Diagnostic Details window displays the status of each region in the current system software. Table 70 defines the displayed values. Table 70 Diagnostic Details ValuesDescription In UseThe regional software is currently being used by the system. Available The regional software is fully loaded on the system, but it is not currently in use. Not Fully InstalledThe system can access some parts of the regional software, but not all. You probably have not loaded the correct regional software version for the system software you are running. Error While LoadingAn error occurred while loading the regional software. Re-install the software. Nothing InstalledThe system is aware that this regional software exists, but no version is installed.
386CHAPTER 7: OPERATIONS Third-Party DriversYo u c a n add and configure third-party telephones for use on an NBX system. The third-party vendor supplies the interface hardware and a software package to support the telephones. The process of adding third-party telephones has these steps: ■Install the device type license — Each third-party device type (typically a telephone) must be licensed for use on the NBX system. The license governs the type of device and the number of devices of that type that can be added to the NBX system. ■Installing the software driver — This step places the third-party driver software on the NBX system disk. ■Importing — This step activates the third-party driver software. See the Help for instructions on these procedures. NBX Software UpgradesWhen you upgrade the NBX system software, you do not need to reinstall and import the third-party drivers, provided that you continue to use the same NBX database after the upgrade. If you upgrade the NBX system software and choose to start with a new database, or if you revert to a database that did not include the third-party driver, you must import the third-party driver again. Third-Party Telephone GroupsWhen you install and import a third-party driver, a new telephone group is created for the third-party telephone type. When you add third-party telephones to the NBX system, by default they are added to this group. You cannot delete the default third-party telephone group. A third-party telephone can belong to the default third-party telephone group, or to a telephone group that you create for that third-party telephone.
8 REPORTS This chapter describes how to access details of NBX system data traffic. It covers these topics: ■Directory ■Device List ■System Data ■Call Reporting See the Help for procedures on accessing this data. DirectoryThe NBX system provides a directory listing of all the telephone extensions in the system. If a call is picked up by the Auto Attendant, the caller can search this same directory for the person by using the phone’s key pad to type the first letters of the persons last name. The Last Name parameter of each user profile forms the dial-by-name directory. Only mailboxes that have been initialized and have a recorded greeting are included in the directory. You can exclude a user from the directory when you add or modify a user. To view, print, or search the system directory, select Reports > Directory. See the Help for the procedures on viewing, printing, and searching the directory.
388CHAPTER 8: REPORTS Device ListThe NBX system provides a list of the devices and functions such as telephones, line card ports, voice mail ports, Call Park extensions, and Groups that are currently being used. To view or print a report of system devices, select Reports > Device List. See the Help for procedures on viewing and printing the system device list. System DataThe NBX NetSet utility provides basic data about the NBX system. Before you contact your 3Com Voice Authorized Partner or 3Com Technical Support, access this report and record the information. To view system data, select Reports > System Data. See the Help for procedures on viewing system data. Disk StatusIn addition to viewing basic system data, you can also view data specifically about disk drives. If you are using disk mirroring, you can confirm the status of both disks. To view disk status, select Reports > System Data > Disk Status. See the Help for procedures on viewing disk status. Power Supply StatusIf your system is configured with two power supplies (SuperStack 3 NBX only), you can view the status of each power supply on the Power Supply Status report. To view power supply status, select Reports > System Data > Power Supply Status. See the Help for procedures on viewing power supply status. For each power supply, the report displays these types of information: Table 71 Power Status Report Information FieldPurpose ConnectedThe connection status for each power supply. Values: True or False Output voltageThe output voltage status. Values: Valid or Invalid
Call Reporting389 Call ReportingThe NBX Call Processor captures information about all outgoing and incoming calls made through the system. To view this call information in detail, you must install Call Reports (Downloads > Software > NBX Call Detail Reports) on a networked computer running Microsoft Windows 95, Windows 98, Windows 2000, or Windows NT 4.0. Then, you must download the call report information, which is referred to as call detail reports, from the system to a local hard drive. After you install NBX Call Detail Reports, you can: ■Retrieve calling data from the system. ■Generate formatted reports. ■Export reports in formats suitable for use with third-party reporting software, spreadsheets, databases, and word processing applications. ■Export your call data in HTML format for publication on a web server. ■Export reports to a disk file or directly to a Microsoft mail message or a Microsoft Exchange folder. Call reports do not include information on the locked or unlocked status of telephones. See the Help in the NBX Call Detail Reports software for procedures. Windows Environment SpecificationsYou must have these minimum requirements to run Call Reports: ■Processor — Pentium 166MHz or higher ■Operating System — Windows NT 4.0, Windows 95, Windows 98, Windows 2000, or Windows XP ■RAM — 32 MB on Windows 95 or Windows 98; 64 MB on Windows NT or Windows 2000 ■Network — Network connectivity to the NBX Call Processor ■Disk Space — 40 MB of free disk space Installing Call ReportsTo install NBX Call Reports, select Downloads > Software > NBX Call Reports. See the Help topic for Downloads > Software in the NBX Call Reports installation procedures.
390CHAPTER 8: REPORTS Configuring Call ReportingYou can configure your system to save call information, and then use the Call Reports function to view the information in a variety of formats. You can create a password-protected logon for users so that the users can access call report information. This logon does not provide administrator privileges to users. The NBX software supplied by or on behalf of 3Com has the ability to mask or scramble the last four digits on call records. If you do not select this function, call numbers are recorded without any digits masked or scrambled. The collection, storage, or manipulation of personal data such as these call numbers may incur obligations under local laws, such as those relating to data protection or privacy. These legal requirements differ from country to country and it is your responsibility to comply with all such obligations. 3Com accepts no liability for your failure to comply with local laws regarding the collection, storage, or manipulation of such information and data. To configure call reporting, select Reports > Call Reporting. See the Help for procedures on configuring call reporting. Purge CDRYou can purge old Call Detail Report (CDR) data from the system. To purge CDR data, select Reports > Call Reporting > Purge CDR. See the Help for the procedure on purging call report data.