3Com Nbx 100 And Ss3 Nbx Administration Guide

							Configuring the NBX 1105 Attendant Console191
Name (Device Name)(Optional) A name that identifies this device when it 
appears in lists in the NBX NetSet utility.
Extension (Associated 
Telephone)The telephone extension associated with this Attendant 
Console.
Dialog RefreshHow often to renew the information that appears on this 
dialog box.
Choices: Manual; 5 10, 15, 30, or 60 seconds.
Device RefreshForces the device to send a status message to the Call 
Processor. (If you select this setting, you must click the 
Apply button to make the change take effect.)
Reset DeviceReboots the Attendant Console. Rebooting renews the 
Console’s communications with the Call Processor and 
causes the Attendant Console to receive a new 
download of its operating software.
CAUTION:If the device has an active call, then Reset 
Device disconnects the call.
StatusThe state of the device as of the last Dialog Refresh.
Online: The device was available.
Offline: The device was not available the last time that 
the Call Processor tried to set up a call with this device.
Unknown: The device has not communicated with the 
Call Processor during the previous 5 minutes.
Software VersionThe software version downloaded to the device.
Time Last SeenA timestamp identifying the last time the device 
communicated with the Call Processor. During normal 
operations, the Call Processor gathers status information 
from each device every 30 seconds.
Error Count, 
Error Code, 
Performance Data, 
Debug Data, 
Actor DataAdvanced diagnostic data for use by technical support 
personnel.
Table 29 Device Status Fields (continued)
FieldPurpose 
						

							192CHAPTER 3: DEVICE CONFIGURATION
Removing an
Attendant ConsoleTo remove an NBX 1105 Attendant Console from the system:
1In the NBX NetSet - Main Menu window, click 
Device Configuration. The 
Device Configuration dialog box appears (Figure 49
).
2Click the Attendant Console tab. The Attendant Console dialog box 
appears (Figure 63
).
3Select the Attendant Console that you want to remove.
4Click Remove. A dialog box prompts you to confirm the removal.
5Click Ye s. The system removes the Attendant Console.
Configuring
Attendant Console
ButtonsThis section describes how to configure the buttons on the NBX 1105 
Attendant Console. The Attendant Console buttons include: 
■50 Access buttons. You can assign each button two settings.
■A Shift button. This button switches between the two settings 
allowed for each Access button.
■Four Feature buttons, located below the Access buttons.
Configuring Feature Buttons
To map the Attendant Console Feature Buttons:
1In the NBX NetSet - Main Menu window, click 
Device Configuration. The 
Device Configuration dialog box appears (Figure 49
).
2Click the Attendant Console tab. The Attendant Console dialog box 
appears (Figure 63
). 
3Select the Attendant Console for which you want to map Feature 
Buttons. 
						

							Configuring the NBX 1105 Attendant Console193
4Click Feature Buttons. The Feature Button Mappings dialog box appears 
(Figure 67
).
Figure 67     Feature Button Mappings Dialog Box
5To assign each Feature button, use the drop down list to select the 
feature you want to assign to the button. Table 30
 describes each 
feature.
6Click Apply to implement the new mappings.
7Click OK.
Table 30 Feature Button Mappings
FunctionDescription
DefaultIndicates that this button has no mapping.
Account CodeAllows you to map the account code function to this 
button. Account codes allow you to keep track of calls 
associated with a particular client or account. The codes 
appear in Call Detail reports.
To use the function while you are on a call, press the 
button, enter the account code you want, and press the # 
key.
Number — Not used.
Prty (Priority) — Not used. 
						

							194CHAPTER 3: DEVICE CONFIGURATION
FeatureA Feature button lets you access any system feature by 
pressing it and then dialing a Feature Code.
For example, if the Attendant Console does not have a 
button programmed for Call Park, you can press the 
Feature button, and then dial the Call Park Feature Code 
(444) to access the Call Park feature.
ReleaseMaps the Release function to this button. Release 
disconnects the current call and leaves the telephone idle 
(on hook). Use this feature if you use a headset when you 
make calls.
FlashSends a special signal to the Call Processor to begin a call 
transfer. On an NBX telephone, you cannot depress the 
switch hook to send a Flash signal. You must use a button 
mapped to the Flash function.
RedialRedials the last number called from the telephone with 
which this Attendant Console is associated.
Hold
(default setting for 
feature button 4)Places the currently active call on hold.
Transfer
(default setting for 
feature button 1)Makes this button behave in the same way as the Transfer 
button on an NBX Business Telephone or an NBX Basic 
Telephone. See the NBX Telephone Guide for details.
ConferenceMakes this button behave in the same way as the 
Conference button on an NBX Business Telephone. See the 
NBX Telephone Guide for details.
Conference DropMaps the Conference Drop function to this button. 
Conference Drop drops the last person who joined the 
conference call.
Xfer Vmail
(default setting for 
feature button 2)Allows you to transfer a caller directly to another person’s 
mailbox.
Park
(default setting for 
feature button 3)Maps the Call Park feature to this button. To park the 
current call, you must press the button and dial a valid Call 
Park extension:
NBX 100: 601–609. Note: The NBX 100 is shipped with a 
factory default 3-digit dial plan. If you import any 4-digit 
plan, you must manually specify any 4-digit extension 
ranges that are not set by the imported plan.
SuperStack 3 NBX: 6000–6099. Note: The Superstack 3 
NBX is shipped with a 4-digit dial plan. If you import any 
3-digit plan, you must manually specify any 3-digit 
extension ranges that are not set by the imported plan.
Table 30 Feature Button Mappings  (continued)
FunctionDescription 
						

							Configuring the NBX 1105 Attendant Console195
CLIR-AllAssigns Calling Line Identity Restriction to this button. 
When you press the button, all subsequent ISDN calls made 
by from the telephone associated with this Attendant 
Console no longer contain calling party information.
To turn off CLIR-All, press the button again.
Normally, when an ISDN call is made, the identity of the 
caller is provided to the PSTN and may be seen by the called 
user if they subscribe to the Caller-ID service. CLIR allows 
you to withhold this information from the called user.
CLIR-NextAssigns Calling Line Identity Restriction to this button. 
When you press the button, the next ISDN call made from 
the telephone associated with this Attendant Console does 
not contain calling party information.
After you complete the call and hang up, CLIR-Next 
becomes inactive.
Normally, when an ISDN call is made, the identity of the 
caller is provided to the PSTN and may be seen by the called 
user if they subscribe to the Caller-ID service. CLIR allows 
you to withhold this information from the called user.
Switch to DTMFEnables this button to switch the currently active call from 
pulse dialing to DTMF.
NOTE: This feature applies only to calls made using Analog 
Line Card ports.
PSD 1–99
(SuperStack 3 NBX)
PSD 1–10
(NBX 100)Assigns a Personal Speed Dial (PSD) number to the button.
The NBX system includes a list of 99 Personal Speed Dials 
(PSDs), which can be programmed by either the 
administrator or the user.
For the NBX 100, map the first 10 personal speed dials 
using the Button Mappings window. To map the remaining 
90 personal speed dials, use the Other button mapping, 
described earlier in this table.
You define the numbers for each extension in NBX NetSet 
Personal Settings.
SSD 0–99
(SuperStack 3 NBX)
SSD 1–10
(NBX 100)Maps a System Speed Dial (SSD) number to the button.
The NBX system includes a list of 100 System Speed Dials 
(SSDs), which can be programmed by the administrator 
(NBX NetSet System Configuration - Speed Dials).
hg login/out 0–99 
(SuperStack 3 NBX)
hg login/out 0–29 
(NBX 100)Maps one of the hunt group login numbers to this button. 
Each login number logs the user in or out of the associated 
hunt group.
Table 30 Feature Button Mappings  (continued)
FunctionDescription 
						

							196CHAPTER 3: DEVICE CONFIGURATION
Pickup Ext.Maps the Pickup Extension function to this button.
The Pickup Extension function picks up a call for a 
particular extension. After you press this button, you must 
enter the extension number of the ringing telephone.
This function is similar to Directed Call Pickup (see DP 
540–589 and DP 540–549, later in this table).
Pickup GroupMaps the Pickup Group function to this button.
The Pickup Group function picks up a call ringing on any 
extension in a specified call pickup group. To pick up a call 
from a ringing telephone in a group, your telephone and 
the ringing telephone must be part of the same calling 
group. After you press this button, you must enter the 
feature code for the pickup group.
SuperStack 3 NBX: 482–531
NBX 100: 500–531
This function is similar to PG 482–531 (SuperStack 3 NBX) 
and PG 500–531 (NBX 100) described later in this table).
DP 540–589
(SuperStack 3 NBX)
DP 540–549
(NBX 100)Maps one of the Directed Call Pickup extensions to this 
button.
Directed Call Pickup allows you to pick up a call that is 
ringing on a particular extension. Your telephone and the 
ringing telephone must be part of the same calling group.
You enter the extension number in the Number field. 
When you press this button, you pick up the call 
immediately. You do not need to enter the extension 
number from the telephone.
Number — Enter the number of the extension you want to 
pickup.
Prty (Priority) — Not used.
PG 482–531
(SuperStack 3 NBX)
PG 500–531
(NBX 100)Maps the selected Pickup Group extension to this button. 
This allows you to pick up a call on any extension in the 
pickup group specified in the Number column.
Number — Enter the feature code for the pickup group 
(482–531 for the SuperStack 3 NBX, 500–531 for the 
NBX 100).
Prty (Priority) — Not used.
Table 30 Feature Button Mappings  (continued)
FunctionDescription 
						

							Configuring the NBX 1105 Attendant Console197
Mapping the Attendant Console Access Buttons
To map the NBX 1105 Attendant Console Access buttons:
1In the NBX NetSet - Main Menu window, click 
Device Configuration. The 
Device Configuration dialog box appears (Figure 49
).
2Click the Attendant Console tab. The Attendant Console dialog box 
appears (Figure 63
). 
3Select the Attendant Console for which you want to map Feature 
Buttons.
4Click Button Mappings. The Button Mappings dialog box appears 
(Figure 68
).
Figure 68     Button Mappings Dialog Box 
						

							198CHAPTER 3: DEVICE CONFIGURATION
5To map the buttons that you want, follow these steps:
aSelect the appropriate column of buttons. Click 1-50 to select columns 
A through E, or 51 through 100 to select columns F through J. (This 
choice emulates the function of the Shift button on the physical 
Attendant Console.)
bClick the letter (A through J) that corresponds to the column of 
buttons that you want to map.
cMap the buttons for the column that you selected using the 
pull-down list boxes. Table 31
 describes each mapping type.
Table 31   Attendant Console Button Mappings
Button TypeDescription
DefaultIf you select this setting for a button and click Apply, the 
default value defined for the telephone group is applied 
to this button.
Example: You have set a button on a user’s telephone as 
a hunt group login button, but the user no longer wants 
to use the button this way.
You select Default for the button and click Apply.
If the normal setting for the button (defined for the 
corresponding telephone group) is PSD12 (personal 
speed dial 12) that setting becomes active on the button.
Number — Not used.
Prty (Priority) — Not used.
OtherLets you assign any feature code to a button.
Number — Enter the feature code number in this field.
Prty (Priority) — Not used.
Example: On the NBX 100, use Other to map the 
personal speed dials from 11–99. In the Number field, 
enter an extension from the personal speed dial 
extension range. PSD 11 corresponds to extension 610.
FeatureA Feature button lets you access any system feature by 
pressing it and then dialing a Feature Code.
For example, if a telephone does not have a button 
programmed for Call Park, you can press the Feature 
button, and then dial the Call Park Feature Code (444) to 
access the Call Park feature.
Number — Not used.
Prty (Priority) — Not used. 
						

							Configuring the NBX 1105 Attendant Console199
ReleaseMaps the Release function to this button. Release 
disconnects the current call and leaves the telephone idle 
(on hook). Use this feature if you use a headset.
Number — Not used.
Prty (Priority) — Not used.
FlashSends a special signal to the telephone company to 
activate optional features such as Call Waiting. Enter 
nothing in the Number or the Prty fields.
Line / ExtensionYou can map a Line / Extension button to the extension 
of another telephone (to create a Busy Lamp/Speed Dial), 
a line card port extension (external line), or a Call Park 
extension.
Number — Enter a number:
■For a telephone extension, enter the extension 
number.
■For an external line, enter the full telephone number 
associated with the incoming line.
■For Call Park, enter a Call Park extension. When you 
want to park a call, you must first press the Call Park 
button (by default, the third button below the 
PROGRAM button on an NBX Business Telephone) 
and then press the button that is mapped to a 
particular Call Park extension.
NBX 100: 601–609. Note: The NBX 100 is shipped with 
a factory default 3-digit dial plan. If you import any 
4-digit plan, you must manually specify any 4-digit 
extension ranges that are not set by the imported plan.
SuperStack 3 NBX: 6000–6099. Note: The Superstack 
3 NBX is shipped with a 4-digit dial plan. If you import 
any 3-digit plan, you must manually specify any 3-digit 
extension ranges that are not set by the imported plan.
Prty (Priority) — Enter a number to identify which button 
has precedence. The button with the lowest value is the 
one that becomes active when you lift the receiver or 
press the Speaker button.
Table 31   Attendant Console Button Mappings (continued)
Button TypeDescription 
						

							200CHAPTER 3: DEVICE CONFIGURATION
Bridged ExtensionFor a primary telephone, defines this button as a bridged 
extension appearance on the primary telephone.
For a secondary telephone, maps the extension of a 
primary telephone to this button.
Number — Enter the primary telephone extension 
number.
Prty (Priority) — Not used.
MWIAssigns the Message Waiting Indicator to this button. 
The lamp next to the button lights when you have a 
message in your mailbox.
Number — Enter the voice mailbox number (telephone 
extension).
Prty (Priority) — Not used.
NOTE: You cannot map the MWI function to a button if 
you use NBX Unified Communications or a third-party 
voice mail system instead of NBX Voice Messaging.
System OpenAssigns the System Open feature to the button. This 
allows the user to implement the System Open Business 
Hours setting by pressing this button. 
Number — Not used.
Prty (Priority) — Not used.
System ClosedAssigns the System Open feature to the button. This 
allows the user to implement the System Closed Business 
Hours setting by pressing this button.
Number — Not used.
Prty (Priority) — Not used.
System LunchAssigns the System Open feature to the button. This 
allows the user to implement the System Lunch Business 
Hours setting by pressing this button.
Number — Not used.
Prty (Priority) — Not used.
System OtherAssigns the System Open feature to the button. This 
allows the user to implement the System Other Business 
Hours setting by pressing this button.
Number — Not used.
Prty (Priority) — Not used.
Table 31   Attendant Console Button Mappings (continued)
Button TypeDescription