Blackberry Storm 1 Manual

							Accessibility options
Change the contrast You can change the color contrast to grayscale or reverse contrast.
1. In the device options, click  Advanced Options.
2. Click  Accessibility .
3. Change the  Color Contrast field.
4. Press the  Menu key.
5. Click  Save.
Display troubleshooting
My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.
To turn on the screen, click the screen or press a key.
My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.
Related topics
Change the display font, 146
Use a picture as the Home screen background, 84
No application opens when I press a Convenience key Try performing the following actions: • Verify that you have not deleted the application that you assigned to the key.
• Assign a different application to the key.
User GuideAccessibility options149 
						

							User GuideSearch150 
						

							Search
Messages, attachments, and web pages
Search for messages You can search for messages on your  BlackBerry® device. You might also be able to search for messages in the email application on your
computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet
Service or a BlackBerry® Enterprise Server that supports this feature.
1. In a message list, press the  Menu key.
2. Click  Search.
3. Specify the search criteria.
4. Press the  Menu key.
5. Perform one of the following actions: • To search for messages without saving your search criteria, click  Search.
• To save the search criteria, click  Save. Type a title. Press the  Menu key. Click  Save.
• To search for messages using the criteria from your last search, click  Last. Press the  Menu key. Click  Search.
Note:   If you search for messages, your device does not search attachments.
To stop a search, press the  Escape key.
Search criteria Search Type: Change whether you search for messages on your BlackBerry® device or for messages in an email application on your computer or
in another integrated email account.
Name: Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name
to widen the search.
In: Change the type of address field that your device should search in for the name or email address.
Subject: Specify one or more words that your device should search for in the subject of messages.
Message: Specify one or more words that your device should search for in the body of messages.
Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.User GuideSearch151 
						

							Service:If your device is associated with more than one email address, change the email account that your device should search in for messages.
Folder: Change the folder that your device should search for messages in.
Show: Change the status of messages that your device should search for.
Type: Change the type of messages that your device should search for.
Manage message search results You can manage results of searches for messages in an email application on your computer or in another integrated email account.
1. In the search results, highlight a message.
2. Press the  Menu key.
3. Perform one of the following actions: • To view more available search results, click  Get More Results.
• To add a message to a message list, click  Add.
• To add all the messages to a message list, click  Add All.
• To delete a message from the search results, click  Delete.
• To delete the search results, click  Delete Search.
• To start a new search, click  Search.
CAUTION:   If you delete a message from the message search results, the message is also deleted from the email application on your
computer or another integrated email account.
Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject.
1. In a message list, highlight a message.
2. Press the  Menu key.
3. Click one of the following menu items: •Search Sender
• Search Recipient
• Search Subject
Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the  Menu key.
2. Click  Find.User GuideMessages, attachments, and web pages152 
						

							3. Type the text.
4. Press the  Enter key.
To search for the next instance of the text, press the  Menu key. Click  Find Next.
View a list of saved searches 1. In a message list, press the  Menu key.
2. Click  Search.
3. Press the  Menu key.
4. Click  Recall.
Change a saved search 1. In the list of saved searches, highlight a search.
2. Press the  Menu key.
3. Click  Edit Search .
4. Edit the search criteria.
5. Press the  Menu key.
6. Click  Save.
Delete a saved search 1. In the list of saved searches, highlight a search.
2. Press the  Menu key.
3. Click  Delete Search .
Organizer data
Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information.
1. In the search application, perform any of the following actions: • In the  Text field, type text or a phone number to search for.
• In the  Name field, specify a contact name to search for.
2. Select the check box beside one or more applications.
3. Press the  Menu key.
4. Click  Search.
Note:   If you type more than one word in the Text or Name field, only items that contain all the words appear.
To stop a search, press the  Escape key.User GuideOrganizer data153 
						

							Search for contacts in your organization's address bookTo perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your administrator.
1. In the contact list, press the  Menu key.
2. Click  Lookup.
3. Type part or all of a contact name.
4. Press the  Enter key.
Manage contact lookup results 1. In the contact lookup results, highlight a contact.
2. Press the  Menu key.
3. Perform one of the following actions: • To add a contact to your contact list, click  Add to Contacts.
• To add all the contacts, click  Add All to Contacts.
• To view information for a contact, click  View.
• To delete a contact from the contact lookup results, click  Delete.
• To delete the contact lookup results, click  Delete Lookup.
• To start a new contact lookup, click  Lookup.
User GuideOrganizer data154 
						

							Synchronization
About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between
your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or
deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer
should be reflected on your device.
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use
the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more
information, see the   BlackBerry Desktop Software Online Help .
Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. In a message list, press the  Menu key.
2. Click  Options.
3. Click  Email Reconciliation .
4. If necessary, change the  Message Services field.
5. Set the  Wireless Reconcile  field to On.
6. Press the  Menu key.
7. Click  Save.
To stop reconciling email messages over the wireless network, set the  Wireless Reconcile field to Off.
Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry® device.
1. In a message list, press the  Menu key.
2. Click  Options.
3. Click  Email Reconciliation .
4. If necessary, change the  Message Services field.
5. Set the  Delete On field.
6. Press the  Menu key.
7. Click  Save.
It takes a short period of time for messages to be deleted over the wireless network.
To delete messages on your device only, set the  Delete On field to Handheld .
Related topicsUser GuideSynchronization155 
						

							Delete multiple messages, 33
Prerequisites: Synchronizing organizer data over the wireless network • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
• You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information,
see the   BlackBerry Desktop Software Online Help .
Synchronize organizer data over the wireless network 1. In the contact list, a calendar, the task list, or the memo list, press the  Menu key.
2. Click  Options.
3. To synchronize calendar entries, click a calendar.
4. Change the  Wireless Synchronization  field to Yes.
5. Press the  Menu key.
6. Click  Save.
To stop synchronizing organizer data over the wireless network, change the  Wireless Synchronization field to No.
About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your
device or the email messages on your computer take precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over
the organizer data on your device when a data synchronization conflict occurs.
Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. In a message list, press the  Menu key.
2. Click  Options.
3. Click  Email Reconciliation .
4. If necessary, change the  Message Services field.
5. Set the  On Conflicts  field.
6. Press the  Menu key.
7. Click  Save.User GuidePrerequisites: Synchronizing organizer data over the wireless network156 
						

							Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,
changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop
Manager . For more information about managing conflicts that occur during organizer data synchronization, see the   BlackBerry Desktop
Software Online Help .
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device
data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the
BlackBerry® Desktop Manager. For more information, see the   BlackBerry Desktop Software Online Help.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to restore synchronized
organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have
an activation password. For more information, contact your administrator.
Prerequisites: Restoring data over the wireless network • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
• Your device must be connected to the wireless network.
• Your administrator must provide you with an enterprise activation password.
Delete all device data Before you delete your  BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete
it from your device.
CAUTION:   If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You
cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.
1. In the device options, click  Security Options.
2. Click  General Settings .
3. Press the  Menu key.
4. Click  Wipe Handheld .
5. To delete all third-party applications from your device, select the  Include third-party applications check box.
6. Click  Continue.
7. Type  blackberry .
Empty the deleted items folder on your computer from your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your administrator.
User GuideManage data synchronization conflicts157 
						

							1. In a message list, press the Menu key.
2. Click  Options.
3. Click  Email Reconciliation .
4. If necessary, change the  Message Services field.
5. Press the  Menu key.
6. Click  Purge Deleted Items .
Synchronization troubleshooting
Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, press the  Menu key. Click  Reconcile Now .
Related topics
Reconcile email messages over the wireless network, 155
I am not receiving email messages from personal folders on my computer If your  BlackBerry®  device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the  BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the   BlackBerry Desktop Software Online
Help .
Email messages are not being deleted over the wireless network Try performing the following actions: •If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the
Menu  key. Click  Delete Messages .
• In the email reconciliation options, verify that the  Delete On field is set to  Mailbox & Handheld .
Related topics
Delete email messages over the wireless network, 155
Organizer data is not synchronizing over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize calendar data. For more information, see the   BlackBerry Desktop Software Online Help.
Related topics
Synchronize organizer data over the wireless network, 156User GuideSynchronization troubleshooting158