Blackberry Storm 1 Manual

							Send a call log1. In the phone application, click the  call log icon.
2. Highlight a call log.
3. Press the  Menu key.
4. Click  View History .
5. Press the  Menu key.
6. Click  Forward.
Delete call log notes 1. In the phone application, click the  call log icon.
2. Highlight a call log.
3. Press the  Menu key.
4. Click  View History .
5. Press the  Menu key.
6. Click  Edit Notes .
7. Press the  Menu key.
8. Click  Clear Field .
9. Press the  Menu key.
10. Click  Save.
Call waiting
Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Call Waiting .
4. Change the  Call Waiting Enabled  field to Yes.
5. Press the  Menu key.
6. Click  Save.
To turn off call waiting, change the  Call Waiting Enabled field to No.
User GuideCall waiting19 
						

							Call forwarding
About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Call Forwarding .
4. Press the  Menu key.
5. Click a call forwarding number.
6. Press the  Menu key.
7. Click  Save.
To stop forwarding calls, change the  Forward All Calls field to Do Not Forward .
Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Call Forwarding .
4. Press the  Menu key.
5. Click  New Number .
6. Type a phone number.
7. Press the  Enter key.
8. Press the  Menu key.
9. Click  Close.
Change a call forwarding phone number You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Call Forwarding .
User GuideCall forwarding20 
						

							4. Press the Menu key.
5. Click  Edit Numbers .
6. Highlight a phone number.
7. Press the  Menu key.
8. Click  Edit.
9. Change the phone number.
10. Press the  Enter key.
Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Call Forwarding .
4. Press the  Menu key.
5. Click  Edit Numbers .
6. Click a phone number.
7. Click  Delete.
Smart dialing
About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country
code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that
you specified in the smart-dialing options.
Set the default country code and area code 1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Smart Dialing .
4. Set the  Country Code  and Area Code  fields.
5. If necessary, set the  Local Country Code and International Dialing Digits  fields.
6. In the  National Number Length  field, set the default length for phone numbers in your country.
7. Press the  Menu key.
8. Click  Save.
Note:   When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.User GuideSmart dialing21 
						

							Set options for dialing extensions1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Smart Dialing .
4. In the  Number field, type the main phone number for an organization.
5. In the  Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the  Extension Length  field, set the default length for extensions.
7. Press the  Menu key.
8. Click  Save.
TTY support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can
make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on
your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com .
Turn on TTY support Depending on your wireless service provider, this feature might not be supported.
1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  TTY.
4. Change the  TTY Mode field to Yes.
5. Press the  Menu key.
6. Click  Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the  TTY Mode field to No.
User GuideTTY support22 
						

							Multiple phone numbers
About multiple phone numbers When you have multiple phone numbers associated with your  BlackBerry® device, you can switch the phone number that you use as your
active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
• Your SIM card supports more than one phone number.
• Your device supports more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to
all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your
other phone numbers receive a busy signal or are sent to voice mail.
If your device supports more than one phone number, you can make calls and receive calls using your active phone number only. Any calls
that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS
Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are
already on a call, you can receive calls to all phone numbers.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number 1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
Related topics
About multiple phone numbers, 23
Phone options
Turn on dialing from the Lock screen 1. In the device options, click  Password.
2. Set the  Allow Outgoing Calls While Locked  field to Yes.
3. Press the  Menu key.
4. Click  Save.
Sort phone numbers or contacts on the Phone screen 1. In the phone application, press the  Menu key.
User GuideMultiple phone numbers23 
						

							2. Click Options.
3. Click  General Options .
4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, change the  Phone List View field to Most Used .
• To sort contacts alphabetically by contact name, change the  Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, change the  Phone List View field to Most Recent .
5. Press the  Menu key.
6. Click  Save.
To sort phone numbers or contacts by call logs again, change the  Phone List View field to Call Log .
Hide or display your phone number when you make calls The wireless network can override the option that you choose.
1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  General Options .
4. Perform one of the following actions: • To request that your phone number is hidden, change the  Restrict My Identity field to Always.
• To request that your phone number is displayed, change the  Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the  Restrict My Identity field to
Network Determined .
5. Press the  Menu key.
6. Click  Save.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the  Menu key.
2. Click  Options.
3. If necessary, click  General Options.
4. Change the  Confirm Delete field to No.
5. Press the  Menu key.
6. Click  Save.
Stop ending calls when you insert your device in the holster 1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  General Options .
4. Change the  Auto End Calls field to Never.
5. Press the  Menu key.
6. Click  Save.User GuidePhone options24 
						

							Answer calls automatically when you remove your device from the holster1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  General Options .
4. Change the  Auto Answer Calls  field to Out Of Holster .
5. Press the  Menu key.
6. Click  Save.
Reset a call timer 1. In the phone application, press the  Menu key.
2. Click  Status.
3. Click  Last Call or Total Calls .
4. Click  Clear Timer .
5. Press the  Menu key.
6. Click  Save.
Phone shortcuts • To answer a call, press the  Send key.
• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the  Volume Down key.
• To view your contact list in the phone application, hold the  Send key.
• To set up speed dial for a contact, in the phone application, hold a key.
• To insert a plus sign (+) when typing a phone number, hold the  0 key.
Phone troubleshooting
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
•
Related topics
Call forwarding, 20
Switch the active phone number, 23
User GuidePhone shortcuts25 
						

							My phone number appears as Unknown in the phone applicationTry changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device
options, click  Advanced Options . Click SIM Card . Highlight the phone number. Press the  Menu key. Click  Edit SIM Phone Number .
Type your phone number.
I cannot check my voice mail Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mailusing a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your
alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 16
Lock the screen, 203
Bluetooth technology, 161
My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.
Related topics
Set the matching sensitivity level for voice commands, 17
Improve voice recognition of numbers, 17
User GuidePhone troubleshooting26 
						

							I cannot make a conference callIf your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive
using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless
service provider.
Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your  BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
User GuidePhone troubleshooting27 
						

							User GuideMessages28