Blackberry Torch 9850 9860 7 1 User Guide

							BlackBerry Torch Series
BlackBerry Torch 9850/9860 Smartphones
Version: 7.1
User Guide 
						

							Published: 2012-09-24SWD-20120924153143383 
						

							Contents
Quick Help ................................................................................................................................\
................... 8
Getting started: Your smartphone ................................................................................................................. 8
Popular topics ................................................................................................................................\
............ 26
Popular tips ................................................................................................................................\
................ 30
Common troubleshooting ........................................................................................................................... 39
Tips and shortcuts ................................................................................................................................\
...... 44
Tips: Doing things quickly ........................................................................................................................... 44
Tips: Extending battery life .......................................................................................................................... 45
Tips: Finding apps ................................................................................................................................\
...... 46
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 47
Tips: Freeing space to optimize your smartphone's performance ................................................................. 48
Tips: Updating your software ...................................................................................................................... 49
Tips: Keeping your information safe ............................................................................................................ 49
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Phone ................................................................................................................................\
........ 51
Shortcuts: Typing with the touch screen keyboard ...................................................................................... 51
Shortcuts: Media ................................................................................................................................\
........ 52
Troubleshooting: Shortcuts ......................................................................................................................... 53
Phone ................................................................................................................................\
........................ 54
How to: Phone ................................................................................................................................\
............ 54
Troubleshooting: Phone .............................................................................................................................. 73
Voice commands ................................................................................................................................\
........ 77
How to: Voice commands ........................................................................................................................... 77
Troubleshooting: Voice commands ............................................................................................................. 79
Messages ................................................................................................................................\
................... 81
How to: Messages application .................................................................................................................... 81 
						

							Troubleshooting: Messages application .................................................................................................... 117
Files and attachments .............................................................................................................................. 123
How to: Files ................................................................................................................................\
............ 123
Troubleshooting: Files .............................................................................................................................. 130
Media ................................................................................................................................\
...................... 131
How to: Media ................................................................................................................................\
.......... 131
Troubleshooting: Media ............................................................................................................................ 148
Ring tones, sounds, and alerts .................................................................................................................. 151
How to: Ring tones, sounds, and alerts ...................................................................................................... 151
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 155
Browser ................................................................................................................................\
................... 156
How to: Browser ................................................................................................................................\
....... 156
Troubleshooting: Browser ......................................................................................................................... 169
Calendar ................................................................................................................................\
.................. 171
How to: Calendar ................................................................................................................................\
...... 171
Troubleshooting: Calendar ....................................................................................................................... 180
Contacts ................................................................................................................................\
.................. 182
How to: Contacts ................................................................................................................................\
...... 182
Troubleshooting: Contacts ........................................................................................................................ 191
Clock ................................................................................................................................\
....................... 193
How to: Clock ................................................................................................................................\
........... 193
Troubleshooting: Clock ............................................................................................................................. 197
Tasks and memos ................................................................................................................................\
.... 198
Create a task or memo .............................................................................................................................. 198
Send a task or memo ................................................................................................................................ 198
Change or delete a task or memo .............................................................................................................. 198
Change the status of a task ....................................................................................................................... 199 
						

							Hide completed tasks ............................................................................................................................... 199
Show tasks in the calendar ....................................................................................................................... 199
Synchronizing tasks and memos ............................................................................................................... 200
About categories ................................................................................................................................\
...... 202
Categorize a contact, task, or memo ......................................................................................................... 202
Create a category for contacts, tasks, or memos ....................................................................................... 202
Turn off the prompt that appears before you delete items .......................................................................... 203
Typing ................................................................................................................................\
...................... 204
How to: Typing ................................................................................................................................\
......... 204
Troubleshooting: Typing ........................................................................................................................... 213
Keyboard ................................................................................................................................\
................. 215
How to: Keyboard ................................................................................................................................\
..... 215
Language ................................................................................................................................\
................. 219
How to: Language ................................................................................................................................\
.... 219
Troubleshooting: Language ...................................................................................................................... 221
Screen display ................................................................................................................................\
.......... 222
How to: Screen display ............................................................................................................................. 222
Troubleshooting: Screen display ............................................................................................................... 227
GPS technology ................................................................................................................................\
........ 228
How to: GPS technology ........................................................................................................................... 228
Troubleshooting: GPS technology ............................................................................................................. 230
Compass ................................................................................................................................\
.................. 231
How to: Compass ................................................................................................................................\
..... 231
Maps ................................................................................................................................\
....................... 233
How to: Maps ................................................................................................................................\
........... 233
Personalize: Maps ................................................................................................................................\
.... 237
Troubleshooting: Maps ............................................................................................................................. 239 
						

							Applications ................................................................................................................................\
............. 240
How to: Applications ................................................................................................................................ 240
Troubleshooting: Applications .................................................................................................................. 242
BlackBerry ID ................................................................................................................................\
........... 246
How to: BlackBerry ID .............................................................................................................................. 246
BlackBerry Device Software ...................................................................................................................... 248
How to: BlackBerry Device Software ......................................................................................................... 248
Troubleshooting: BlackBerry Device Software ........................................................................................... 250
Manage Connections ................................................................................................................................ 252
Mobile network ................................................................................................................................\
........ 252
Wi-Fi technology ................................................................................................................................\
....... 259
Mobile Hotspot mode ............................................................................................................................... 269
How to: Mobile Hotspot mode ................................................................................................................... 269
Troubleshooting: Mobile Hotspot mode .................................................................................................... 272
Bluetooth technology ............................................................................................................................... 273
How to: Bluetooth technology ................................................................................................................... 273
Troubleshooting: Bluetooth technology ..................................................................................................... 281
Media server ................................................................................................................................\
............ 284
How to: Media server ................................................................................................................................ 284
Smart accessories ................................................................................................................................\
.... 286
About the Smart Accessories application .................................................................................................. 286
Set up a new dock ................................................................................................................................\
.... 286
Change a dock profile ............................................................................................................................... 287
Delete a saved dock profile ....................................................................................................................... 287
Power and battery ................................................................................................................................\
.... 288
How to: Power and battery ........................................................................................................................ 288
Troubleshooting: Power and battery .......................................................................................................... 292 
						

							Storage space and media cards ................................................................................................................ 293
How to: Storage space and media cards ................................................................................................... 293
Troubleshooting: Storage space and media cards ..................................................................................... 299
Search ................................................................................................................................\
..................... 301
How to: Search ................................................................................................................................\
......... 301
Troubleshooting: Search ........................................................................................................................... 305
Security ................................................................................................................................\
................... 307
How to: Security ................................................................................................................................\
....... 307
Troubleshooting: Security ......................................................................................................................... 337
Service books and diagnostic reports ........................................................................................................ 340
Run, view, send, or delete a diagnostic report ........................................................................................... 340
Accept, delete, or restore a service book ................................................................................................... 340
Set a default recipient for diagnostic reports ............................................................................................. 341
Find your smartphone model number and version of the BlackBerry Device Software ................................ 341
I can't run or submit a diagnostic report .................................................................................................... 341
Synchronization ................................................................................................................................\
....... 343
How to: Synchronization ........................................................................................................................... 343
Troubleshooting: Synchronization ............................................................................................................. 346
Accessibility options ................................................................................................................................\
. 348
How to: Accessibility ................................................................................................................................ 348
Calculator ................................................................................................................................\
................ 354
Use the calculator ................................................................................................................................\
.... 354
Convert a measurement ........................................................................................................................... 354
Glossary ................................................................................................................................\
................... 355
Legal notice ................................................................................................................................\
............. 357 
						

							Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
 
 
Inserting the SIM card, media card, and battery
Remove the battery door
 
User GuideQuick Help
8  
						

							 
To remove the battery door, press the button at the bottom.
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your 
smartphone.
 
 
Slide the SIM card into the slot.
Insert the media card and battery
The media card is optional. If a media card is included, it might already be inserted.
User GuideQuick Help
9  
						

							 
 
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls 
over the 
Wi-Fi network. For more information, see Wi-Fi calling.
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled 
devices can use the mobile network connection on your smartphone. For more information, see 
Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at 
www.blackberry.com/docs/smartphones.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are 
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are  available. For more information, see 
Turn on Parental Controls.
User GuideQuick Help
10