Blackberry Torch 9850 9860 7 1 User Guide

							About smart password entry
If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you 
might be able to use smart password entry in some password fields. When smart password entry is turned on, your 
smartphone is designed to remember the format of a password that you type in a password field. When you type the 
password again, your smartphone applies a smart password filter to the password field. 
If the password is numeric, a 123 
indicator appears beside the password field.
 If the password is alphanumeric, an ABC indicator appears beside the 
password field.
To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart 
card reader must be installed on your smartphone.
Turn off smart password entry
Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry 
smartphone. 
You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or 
smart card password based on the smart password filter that your smartphone applies to password fields.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Password.
3.If necessary, change the User Authenticator field to Smart Card.
4.Clear the Smart Password Entry checkbox.
5.Press the  key > Save. 
To turn on smart password entry again, check the Smart Password Entry checkbox.
Turn off notification for smart card connections
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Smart Card.
3.Clear the LED Session Indicator checkbox.
4.Press the  key > Save. 
To turn on notification for smart card connections, select the LED Session Indicator checkbox.
Prerequisites: Using authentication certificates
•Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed.
•You must have imported a certificate from your smart card that you can use for signing and verification.
•You must turn on advanced authentication.
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							•You must have set a smartphone password.
•You must have the smart card password that you received with your smart card.
Use a certificate to authenticate your smart card
Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry 
smartphone. 
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use  your smart card to unlock your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Password.
3.If necessary, change the User Authenticator field to Smart card.
4.Change the Authentication Certificate field.
5.Press the  key > Save. 
To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry 
smartphone. 
1.On the home screen or in a folder, click the Options icon.
2.Click Password.
3.If necessary, change the User Authenticator field to Smart Card.
4.Change the Certificate Status Check field.
5.Press the  key > Save. 
If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your 
smartphone locks.
Store the passphrase for your smart card on your smartphone
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Smart Card.
3.Select the PIN Caching checkbox.
4.Press the  key > Save. 
Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password.
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							VPN settings
Depending on the options that your administrator has set for you, this feature might not be supported.
About VPN profiles
A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on 
your organization, your adminstrator might add a VPN profile to your 
BlackBerry smartphone automatically and you might 
have more than one VPN profile on your smartphone. For more information about VPN profiles, contact your administrator.
About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry 
smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be 
on your smartphone and the software token information that appears in the VPN profile must be correct. For more  information about software tokens, contact your administrator.
View IT policy rules that are set for your smartphone
If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, your administrator might add IT policy 
rules that determine which features and settings are available on your smartphone. For example, your administrator might 
add an IT policy rule to your smartphone that requires you to use a password.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Security Status Information > View IT Policy > IT Policy Details.
Verify security software manually
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. 
The tests should run automatically after you restart your smartphone, but you can also verify security software manually.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Security Status Information.
3.Press the  key > Verify Security Software. User GuideSecurity
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							Third-party application control
About permissions and trust status for third-party applications
You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone 
interact with the other applications on your smartphone. For example, you can control whether third-party applications can  access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.
If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application 
from sending or receiving data without your knowledge. The first time that you open a third-party application, you might be 
prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most 
permissions for the application to Allow. You can change the permissions for a specific application or all applications in the 
smartphone options.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your 
BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the 
applications on your smartphone, contact your wireless service provider or administrator.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Application Management.
 • To set permissions for a specific third-party application, highlight the application. Press the  key > Edit 
Permissions
.
 • To set permissions for all third-party applications, press the  key > Edit Default Permissions.
3.In the Connections, Interactions, or User Data section, press the  key > Expand.
4.Change the permission fields.
5.Press the  key > Save. 
Related information
Interaction permissions for third-party applications, 336
Data permissions for third-party applications, 337
Reset connection permissions for third-party applications
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Application Management.
3.Press the  key > Edit Default Permissions. 4.Press the  key > Reset All Firewall Prompts. User GuideSecurity
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							5.Press the  key > Apply Defaults to All. 
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection 
to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock  prices. You might have to set the APN that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
To get the user name and password for the APN, contact your wireless service provider.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > TCP IP.
3.Type the APN information.
4.Press the  key > Save. 
Turn on safe mode
Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party 
applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted  applications.
1.Remove and reinsert the battery.
2.When the red LED light goes out, press and hold the  key as the smartphone is loading. 
3.When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears at the top of the home screen.
To turn off safe mode, repeat step 1.
Turn off a prompt for a third-party application connection
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Application Management.
3.Highlight a third-party application.
4.Press the  key > Edit Permissions > Prompt Exceptions. 
•To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. 
Specify a protocol and, if necessary, the domain.
•To prevent the application from connecting to a specific location or resource without displaying a prompt, click 
Add Deny. Specify a protocol and, if necessary, the domain.
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							Press the  key > Save. 
Interaction permissions for third-party applications
PermissionDescriptionCross Application CommunicationSpecify whether third-party applications can communicate and share data with other applications on your 
BlackBerry smartphone.
Device SettingsSpecify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.MediaSpecify whether third-party applications can access media files on your  smartphone.Application ManagementSpecify whether third-party applications can add or delete application modules or access module information such as an application name or 
version.ThemesSpecify whether your smartphone can use third-party applications as a  source for customized themes.Input SimulationSpecify whether third-party applications can simulate actions, such as pressing a key on your smartphone.Browser FilteringSpecify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website 
content before it appears in your browser.RecordingSpecify whether third-party applications can take screen shots of your  smartphone screen or use other applications on your smartphone to take pictures or recordings.Security Timer ResetSpecify whether third-party applications can reset the duration that your  smartphone remains unlocked after you stop using it.Display Information While LockedSpecify whether third-party applications can display information while your smartphone is locked.
Related information
Set permissions for a third-party application, 334 
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							Data permissions for third-party applications
PermissionDescriptionEmailSet whether third-party applications can access email messages, text messages, or PIN messages on your 
BlackBerry smartphone.
Organizer DataSet whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.FilesSet whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you 
transfer to your smartphone using 
Bluetooth technology or using the BlackBerry Desktop 
Software
.
Security DataSet whether third-party applications can access certificates or keys in the key store on  your smartphone.Secure ElementSet whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your 
smartphone's secure element. Depending on your smartphone model and wireless service 
provider, your smartphone might not use a secure element.
Related information
Set permissions for a third-party application, 334 
Troubleshooting: Security
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise 
Server
, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only 
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do 
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you 
delete your smartphone data, you might also delete the data on your media card. For more information, contact your 
administrator.
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							Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency 
call when I type a password
If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access 
number, your smartphone might prompt you to make an emergency call when you type your smartphone password.
To dismiss the prompt to make an emergency call, continue typing your smartphone password.
Related information
Set or change your smartphone password, 308 
I can't unlock my smartphone using my smart card
Try the following actions:
•Verify that the correct smart card is inserted in the smart card reader.
•Verify that the smart card is inserted in the smart card reader correctly.
•Verify that you typed the smart card password correctly. You should have received this password when you received  your smart card.
•If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
I can't download a certificate or PGP key from an 
LDAP-enabled server
Try the following actions:
•Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more 
information, contact your administrator.
•If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try 
using the default connection type.
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							I forgot the PIN for Parental Controls
Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone 
data.
Related information
Change Parental Controls, 311 
Turn off Parental Controls, 311 
Delete smartphone data, third-party applications, or media card files, 310 
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							Service books and diagnostic reports
Run, view, send, or delete a diagnostic 
report
To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,  you can run and send a diagnostic report.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 
 • To run a report, press the  key > Run.
 • To view a diagnostic report, highlight a report. Press the  key > View Report.
 • To send a diagnostic report, highlight a report. Press the  key > Email Report or PIN Report.
 • To delete a diagnostic report or all diagnostic reports, highlight a report. Press the  key > Delete or Delete 
All
.
Related information
I can't run or submit a diagnostic report, 341
Accept, delete, or restore a service book
Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless 
network to add an additional service or application to your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Service Book.
3.Highlight a service book.
4.Press the  key. 
•To accept a service book, click Accept.
•To delete a service book, click Delete.
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