Blackberry Torch 9850 9860 7 1 User Guide
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Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: •Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. •If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. •If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes. •If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power is too low the device may be unable to pair. •Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device Properties . Clear the Encryption checkbox. Press the key > Save. •If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the Handsfree, Headset, Serial Port, or Dial-Up Networking profiles. My list of paired Bluetooth devices doesn't appear Try the following actions: •Verify that Bluetooth technology is turned on. •Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list. I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for field, try typing 0000. User GuideBluetooth technology 281
I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or might prevent you from sending or receiving files. For more information about the features that are available on your smartphone, contact you administrator. Try the following actions: •Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones. •Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. •If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on yo\ ur smartphone. •If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is saved in the pictures folder of your smartphone or media card, depending on your smartphone's settings. I cannot find files sent to me over a Bluetooth connection By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent. Related information Search for a file that is saved on your smartphone, 124 I lose my connection with a Bluetooth enabled car kit Try the following actions: •Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. •Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. User GuideBluetooth technology 282
I can't share contacts with a paired Bluetooth enabled device Try the following: •Verify that Bluetooth technology is turned on. •Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device. •Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. •Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Related information Turn on or turn off Bluetooth technology, 273 Pair with a Bluetooth enabled device, 273 Share contacts with a paired Bluetooth enabled car kit, 275 User GuideBluetooth technology 283
Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone using a Wi-Fi network to access your shared media files so that you can play the files on the connected devices. Share media files using the media server Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the same Wi-Fi network as the device you want to share media files with. 1.On the home screen, click the Media icon. 2.Press the key > Media Server. 3.Select the Turn on Media Server checkbox. 4.When the file sharing indicator appears in the upper-right corner of the home screen, use the connected device you want to share media files with to access your smartphone. 5.On your smartphone allow access to your shared media files when prompted. 6.To automatically accept all requests to share your media files, click Access Control and select the Auto Accept All Connections checkbox. Note: If you turn off the media server and then turn it on again, devices that are identified by IP addresses will prompt you again for access to your media files. Related information Connect to a Wi-Fi network, 261 Manage the devices connected to the media server You can change your decisions about which devices you allow to connect to your BlackBerry smartphone, and how they connect, while using the media server. User GuideMedia server 284
1.On the home screen, click the Media icon.2.Press the key > Media Server. 3.Click Access Control. 4.Highlight a connection. 5.Do one of the following: •To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field. • To delete a device that's not currently active, press the key > Delete Selected Device. Select the types of media files that you share using the media server 1.On the home screen, click the Media icon. 2.Press the key > Media Server. 3.Click Preferences. 4.Select or clear the checkbox beside each type of media file that you want to start or stop sharing. Change the display name of the media server The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. 1.On the home screen, click the Media icon. 2.Press the key > Media Server. 3.Click Preferences > Edit. 4.Type a display name for your BlackBerry smartphone. 5.Click OK. User GuideMedia server 285
Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on. Set up a new dock The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the configuration screen will remain open. 1.In the Smart dock dialog box, click Configure. 2.In the Dock Name field, type a name for your dock profile. •To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an application. •To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a sound profile. •To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down list, click On or Off. •To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click On or Off. •To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list, click On or Off. 3.Press the key > Save. User GuideSmart accessories 286
Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Smart Accessories. 3.Click a dock profile. 4.Change the dock settings. 5.Press the key > Save. Delete a saved dock profile 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Smart Accessories. 3.Highlight a dock profile. 4.Press the key > Delete. User GuideSmart accessories 287
Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door To remove the battery door, press the button at the bottom. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. User GuidePower and battery 288
Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. User GuidePower and battery 289
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Auto On/Off. 3.In the Weekday or Weekend section, select the Enabled checkbox. 4.Specify the times when your smartphone should turn on and turn off on weekdays and weekends. 5.Press the key > Save. Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. •If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key. •If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off . If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Reset your smartphone Remove and reinsert the battery. Check the battery power level 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Device and Status Information. User GuidePower and battery 290