Blackberry Torch 9850 9860 7 1 User Guide

							Identify an indicator.•You might be able to identify an indicator by seeing the 
icon of the application that the indicator refers to. To 
see a complete list of applications on your 
BlackBerry 
smartphone and their icons, on the Home screen or in a 
folder, click the 
Options icon. Click Device > 
Application Management.
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring toneFrom the home screen, press the  key. Press the 
 key > Phone Ring Tones.
Send an incoming call to voice mail when your BlackBerry 
smartphone is inserted in a holster
Press and hold the Volume Down key on the right side of 
your smartphone.Set up speed dial for a contactFrom the home screen, press the  key. Press and 
hold the key that you would like to assign speed dial to.Insert a plus sign (+) when you are typing a phone numberPress and hold 0.Change the active phone numberFrom the home screen, press the  key. Click your 
phone number at the top of the screen. Click a phone 
number.
Shortcuts: Typing with the touch screen 
keyboard
Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of 
touch screen keyboard you're using, some shortcuts might not be available.
Show the keyboardTap a text field or tap the Show Keyboard icon at the 
bottom of the screen.User GuideTips and shortcuts
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							Hide the keyboardTouch the top of the keyboard and slide your finger quickly 
down the screen.Insert a period (.)Tap the  key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address fieldTap the  key.Capitalize a letterTap the  key. Tap the letter key.Turn on CAPS lockTouch and hold the  key until the lock indicator 
appears on the key. To turn off CAPS lock, tap the 
key again.
Type a symbolTap the  key. Tap the  key. Tap the symbol.Type an accented characterTouch and hold the letter key. Tap the accented character 
that appears on the screen.Type a number in a text fieldTap the  key. Tap the number key.Type a number in a number fieldTap a number key. You don't need to tap the  or 
 key.
Turn on NUM lockTouch and hold the  key until the lock indicator 
appears on the key. To turn off NUM lock, tap the 
key.
Move the cursor to edit textTouch the text. Your BlackBerry smartphone displays a 
frame around the cursor. To move the cursor one character 
at a time, touch the cursor frame and slide your finger.Change the typing input languageIf you have more than one typing input language installed,  and you're using the full keyboard, tap the language key. 
Tap an input language.
Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
User GuideTips and shortcuts
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							Audio and video files
Pause an audio or video filePress the Mute key on the right side of your BlackBerry 
smartphone.
Resume playing an audio or video filePress the Mute key again.Play the next audio filePress and hold the Volume Up key on the right side of your 
smartphone.Play the previous audio filePress and hold the Volume Down key on the right side of 
your smartphone.Turn on the audio boost feature if you're using a headsetPress the Volume Up key until the audio boost feature turns 
on.
Camera
Zoom in to a subject before taking a picturePress the Volume Up key.Zoom out from a subject before taking a picturePress the Volume Down key.Take a picturePress the Convenience key on the right side of your 
smartphone.
Troubleshooting: Shortcuts
I can't use a shortcut
Try the following actions:
•Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the 
typing input language.
•If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language, 220
Turn on or turn off audio and video shortcuts, 133
User GuideTips and shortcuts
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							Phone
How to: Phone
Phone at a glance
 
 
Phone icons
These icons appear at the top of the home screen and in the Phone application.
 Missed call Received call Placed call Voice mail messageUser GuidePhone
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							Phone basics
Find your phone number
Do one of the following:
 • To view your active phone number, from the home screen, press the  key. Your phone number appears at the top 
of the screen.
 • To view a list of your multiple phone numbers, from the home screen, press the  key. Click the area at the top of 
the screen.
 If your wireless service plan supports text messaging, the first phone number in the list is the phone number 
that you use to send and receive text messages.
Related information
About multiple phone numbers, 67
My phone number appears as Unknown in the Phone application, 75
Make a call
1.Do one of the following:
 • If your BlackBerry smartphone is unlocked, press the  key.
 • If your smartphone is locked and you don't want to unlock it, press the  key > Place Call.
2.Type a phone number or contact name.
3.Press the  key. 
To end the call, press the  key.
Related information
Add a pause or a wait to a phone number, 183
Available voice commands, 78
Make a Direct Connect call, 
Turn on or turn off dialing from the lock screen, 68
Sort phone numbers or contacts on the phone screen, 69
I can't make or receive calls, 39 
Answer or end a call
Press the  key. 
User GuidePhone
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							To end a call, press the  key.
Related information
Change your ring tone, notifiers, reminders, or alerts, 29 
I can't make or receive calls, 39 
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the  key.
•To answer the incoming call and place the current call on hold, click Answer - Hold Current.
•To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the  key > Swap or Flash.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry 
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone or ring volume, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the  key > Save. 
Related information
I can't change the number of times that my smartphone rings, 75
Add or delete a contact alert, 153
Add or delete a custom sound profile, 152
Icons for sound and alert profiles, 151
User GuidePhone
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							Mute a call
During a call, press the Mute key on the right side of your smartphone.
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.
During a call, press the  key > Hold.
To resume a call, press the  key > Resume.
Turn on the speakerphone
During a call, press the  key > Activate Speakerphone.
Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For 
more information, see the 
Safety and Product Information booklet for your smartphone.
To turn off the speakerphone, press the  key > Activate Handset.
Dial an extension
1.When typing a phone number, press the  key > Add Pause.
2.Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter 
on a conventional phone keypad.
•To type a number, press a number key.
•To type a letter, press a letter key.
Switch applications during a call
During a call, press the  key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the  key.User GuidePhone
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							About using a headset
You can purchase an optional headset to use with your BlackBerry smartphone.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of 
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls and Emergency Callback Mode
If you're outside of a wireless coverage area and the  indicator appears at the top of the screen, you can call only 
emergency numbers. Your 
BlackBerry smartphone is designed to allow emergency calls even when your smartphone is 
locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your 
smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless 
network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network 
automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. 
Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or 
interference issues.
If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters  Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In 
Emergency Callback Mode, you can't send and receive messages or browse webpages.
If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS 
technology to find your approximate location.
Related information
About GPS technology, 
Make an emergency call
Do one of the following:
 • If your smartphone is locked with a password, press the  key > Emergency. Press the  key.
 • If your keyboard is locked, press the  key on the top of your smartphone. Press the  key. Type the 
emergency number. Press the 
 key.
User GuidePhone
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							Volume
Adjust the volume
•To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
•To decrease the volume, press the Volume Down key on the right side of your smartphone.
•To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key 
again. If you press the 
Mute key during a call, your smartphone mutes the call so that you can hear others on the call, 
but they can't hear you.
Related information
Mute a call, 57 
Improve sound quality for media files, 132
Amplify the volume using the audio boost feature, 132
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the 
volume is.
1.From the home screen, press the  key. 2.Press the  key > Options > In-call Settings. 
3.Change the Default Call Volume field.
4.Press the  key > Save. 
Improve sound quality during a call
You can't change sound quality when you are using a Bluetooth enabled headset.
1.During a call, press the  key > Enhance Call Audio.
2.Select a Boost Bass or Boost Treble option.
Improve sound quality for all calls
You can't change sound quality when you are using a Bluetooth enabled headset.
1.From the home screen, press the  key. 2.Press the  key > Options > In-call Settings.User GuidePhone
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							3.Change the Phone Call Audio field or Headset Call Audio field.4.Press the  key > Save. 
Speed dial
Set up speed dial for a contact
1.From the home screen, press the  key. 2.Press the  key > View > Speed Dial List. 
3.In the Speed Dial Numbers list, click an unassigned key.
4.Click a contact.
5.If necessary, click a phone number for the contact.
To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1.From the home screen, press the  key. 2.Press the  key > View > Speed Dial List. 
3.Highlight a contact or phone number.
4.Press the  key. 
•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
•To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed 
dial key.
•To delete the contact from the Speed Dial Numbers list, click Delete.
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone 
for this service.
1.From the home screen, press the  key. 2.Press the  key > Options > Call Waiting.User GuidePhone
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