Blackberry Torch 9850 9860 7 1 User Guide
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Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. User GuideMessages 81
• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 304 Message search criteria, 303 Hide filed and sent messages from the Messages application 1.On the home screen, click the Messages icon. 2.Press the key > Options > Message Display and Actions. •To hide filed messages, select the Hide Filed Messages checkbox. •To hide sent messages, select the Hide Sent Messages checkbox. 3.Press the key > Save. Show or hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1.On the home screen, click the Messages icon. 2.Press the key > Options > Inbox Management. •To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or more email accounts. •To show text messages, in the Other Message Types section, selct the Text Messages checkbox. 3.Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1.From the home screen, press the key. User GuideMessages 82
2.Press the key > Options > Call Logs and Lists. •To show recent and missed calls in the Messages application, select the All Calls option. •To hide call logs in the Messages application, select the None option. 3.Press the key > Save. Hide the new or unread message indicator 1.On the home screen, click the Messages icon. 2.Press the key > Options > Message Display and Actions. •To hide the new message indicator, clear the Display New Message Indicator checkbox. •To hide the unread message indicator, change the Display Message Count field to None. 3.Press the key > Save. Change how you group email messages 1.On the home screen, click the Messages icon. 2.Press the key > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1.On the home screen or in a folder, click the Options icon. 2.Click Display > Message Categorization. 3.In the Message Outline Colors section, do any of the following: •To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server , change the Enterprise Messages field. •To set an outline color for your other messages, change the Other Messages field. 4.Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.User GuideMessages 83
Set how long your smartphone stores messages 1.On the home screen, click the Messages icon. 2.Press the key > Options > Message Display and Actions. 3.Change the Days To Keep Messages field. 4.Press the key > Save. Related information Some messages no longer appear on my smartphone, 118 Open a new message automatically when you remove your smartphone from your holster 1.On the home screen, click the Messages icon. 2.Press the key > Options > Message Display and Actions. 3.Change the Auto Open Newest Message After Removing Device From Holster field. 4.Press the key > Save. Turn off the delete message or read message prompt 1.On the home screen, click the Messages icon. 2.Press the key > Options > Message Display and Actions. •To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox. •To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox. 3.Press the key > Save. Change options for spell check 1.On the home screen, click the Messages icon. 2.Press the key > Options > Spell Check. •To check spelling before sending your email, select the Spell Check Email Before Sending checkbox. •To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box. 3.User GuideMessages 84
Press the key > Save. Email Set up an email address 1.On the Home screen, click the Setup icon. 2.In the Setup section, click the Email Accounts icon. 3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. •Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone. •Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider. Related information Reconcile email over the wireless network manually, 85 Change options for your personal email account, 85 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on. 1.On the home screen, click the Messages icon. 2.Press the key> Reconcile Now. Change options for your personal email account Before you begin: Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more. 1.On the home screen, click the Messages icon. 2.User GuideMessages 85
Press the key > Options > Email Account Management. 3.Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Compose and send an email 1.On the home screen, click the Messages icon. 2.Press the key > Compose Email. 3.In the To field, type an email address or a contact name. 4.Type a message. 5.Press the key > Send. Related information Search for a contact, 184 Personal distribution lists, 188 I can't send messages, 40 Attach a file to an email, 87 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1.Press the key > Check Spelling. 2.Do any of the following: •To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, 213 Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. User GuideMessages 86
On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save. • To save a draft email, press the key > Compose Email > Save Draft. Related information View saved messages, 88 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.When you are composing a message, press the key > Attach > Contact. 2.Find and highlight a contact. 3.Press the key > Continue. Related information I can't attach a file to a text message, 122 Attach a file to an email Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email, press the key > Attach > File. •To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file. • To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1.When you are composing an email or a PIN message, press the key > Options. User GuideMessages 87
2.Change the Importance field.3.Press the key > Save. Viewing and replying to email View saved messages 1.On the home screen, click the Messages icon. 2.Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Reply to or forward an email or PIN message In a message, press the key. •To reply to a message, click Reply or Reply to All. •To forward a message, click Forward or Forward As. Related information I can't send messages, 40 Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1.On the home screen, click the Messages icon. 2.Highlight the message. 3.Press the key > Delete. Resend a message You cannot change a text message before you resend it. In a sent message, press the key. User GuideMessages 88
• To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. •To resend the message without changing it, click Resend. Related information I can't send messages, 40 Change options for HTML email 1.On the home screen, click the Messages icon. 2.Press the key > Options > Email Preferences. 3.In the HTML Email section, do any of the following: •To view email in plain text format, clear the Enable HTML Email checkbox. •To download images automatically in HTML email, select the Download Images Automatically checkbox. •To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image Download checkbox. 4.Press the key > Save. Organizing your email inbox Delete a message On the home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. • To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages. • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as read or unread On the home screen, click the Messages icon. • To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread. User GuideMessages 89
• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read . Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save. • To change a flag, click Flag Properties. Change the flag properties. Press the key > Save. •To remove a flag, click Clear Flag. Filter email by sender or subject 1.On the home screen, click the Messages icon. 2.Highlight an email. 3.Press the key > Filter by > Sender or Subject. 4.Type a name for the email filter. 5.Set the email filter options. 6.Press the key > Save. Add, move, rename, or delete an email folder Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1.On the home screen, click the Messages icon. 2.Press the key > View Folder. 3.Highlight a folder. 4.Press the key. •To add a folder, click Add Folder. •To move a folder, click Move Folder. Click the new location. •To rename a folder, click Rename Folder. •To delete a folder, click Delete Folder. File an email Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. User GuideMessages 90