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Canon printer Color imageCLASS MF9170c User Manual

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    Page
    of 504
    							12-18
    Clearing Jams
    Troubleshooting
    1 
    Open the back cover.
    2 
    Hold both sides of any jammed paper and 
    gently pull it out.
    3 
    Close the back cover.
    4 
    Open and close the front cover to reset 
    the machine.
    If you are using the stack bypass tray, close it 
    before opening the front cover.
    Close the front cover gently holding the handle 
    (A).
    Back Cover
    If a screen similar to the one shown below appears on the LCD display, remove the jammed paper from the 
    back side of the machine. Then press the right Any key to display the next procedure. 
    						
    							12-19
    When the Message Does Not Disappear
    Troubleshooting
    When the Message Does Not Disappear
    When the message that indicates a paper jam occurring inside the top cover does not 
    disappear even after the jammed paper is removed, this indicates that the jammed paper 
    still remains in the fixing unit. Remove the fixing unit using the following procedure to 
    remove the jammed paper.
    The fixing unit and its surroundings inside the printer are hot during use. Make sure the fixing unit is completely cool before 
    removing the jammed paper. Touching the fixing unit when it is still hot may result in burns.
    When you remove the fixing unit, you have to turn the main power switch OFF. 
    Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.
    If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.
    Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes 
    after the power cord has been disconnected.
    –
    –
    –
    –
    1 
    Turn OFF the main power switch and 
    disconnect the power cord.
    2 
    Lift the scanning platform (A) until it is 
    locked. 
    						
    							12-20
    When the Message Does Not Disappear
    Troubleshooting
    3 
    Grasp and pull the tab (A) on the left side 
    of the top cover to open the fixing cover.
    4 
    Move the control panel into the upright 
    position.
    5 
    Press the blue tabs (A) and hold the fixing 
    unit by the parts indicated with arrows.
    The fixing unit and its surroundings inside the 
    printer are hot during use. Make sure the fixing 
    unit is completely cool before removing the 
    jammed paper. Touching the fixing unit when it is 
    still hot may result in burns.
    6 
    Remove the fixing unit with both hands.
    7 
    Place the fixing unit on a flat surface. 
    8 
    Open the fixing unit cover. 
    						
    							12-21
    When the Message Does Not Disappear
    Troubleshooting
    9 
    Remove the jammed paper.
    10
     Install the fixing unit.
    11
     Close the fixing cover.
    12
     Lower the scanning platform.
    Be careful not to get your fingers caught.
    13
     Reconnect the power cord and turn on 
    the main power switch. 
    						
    							12-22
    If the Delivery Feeder Unit Is Not Installed Correctly
    Troubleshooting
    If the Delivery Feeder Unit Is Not Installed 
    Correctly
    If the delivery feeder unit is not installed correctly, an error code  appears on the 
    display. Follow the procedure below to install the delivery feeder unit correctly. If the error 
    code does not disappear after the delivery feeder unit is installed correctly, contact Canon 
    Customer Care Center.
    You have to remove the delivery feeder unit and re-install the delivery feeder unit correctly.
    When you remove the delivery feeder unit, you have to turn the main power switch OFF.
    Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.
    If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.
    Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes 
    after the power cord has been disconnected.
    –
    –
    –
    –
    –
    1 
    Turn OFF the main power switch and 
    disconnect the power cord.
    Make sure that the Processing/Data Indicator is 
    turned off and check the display to confirm that a 
    job is not being processed.
    2 
    Open the front cover.
    If you are using the stack bypass tray, close it 
    before opening the front cover.
    Open the front cover gently holding the handle 
    (A). 
    						
    							12-23
    If the Delivery Feeder Unit Is Not Installed Correctly
    Troubleshooting
    3 
    Push the levers (A) on both sides of the 
    delivery feeder unit and remove the 
    delivery feeder unit gently, holding it by 
    the tabs (B).
    Do not place any object on or touch the 
    transfer belt (A) of the delivery feeder unit. The 
    transfer belt of the delivery feeder unit is 
    supplied with a function that cleans itself, 
    therefore, do not clean the belt even when the 
    toner is on it. If the delivery feeder unit is 
    broken or transfer belt is damaged, this may 
    result in misfeeds or deterioration in print 
    quality.–
    4 
    Install the delivery feeder unit so that the 
    protrusions (A) of the delivery feeder unit 
    fit into the guides (B) and click into place.
    5 
    Confirm that the triangle marks (A) on the 
    delivery feeder unit are aligned with the 
    triangle marks (B) on the machine. 
    						
    							12-24
    If the Delivery Feeder Unit Is Not Installed Correctly
    Troubleshooting
    6 
    Close the front cover
    Close the front cover gently holding the handle.
    Be careful not to get your fingers caught.
    7 
    Reconnect the power cord and turn on 
    the main power switch. 
    						
    							12-25
    Error Messages
    Troubleshooting
    Error Messages
    When a message appears on the display, please refer to the examples of error messages in 
    the table below.
    MessageDescription Action
    Avail. Mem.This message shows the percentage 
    of the memory currently available. 
    This message is displayed when 
    you set the originals in the feeder in 
    Fax/Send mode.If you need more space, wait for the 
    machine to send any documents in 
    memory. Also print, send, or delete any 
    documents stored in memory.
    Cannot find server. The IP address that the machine 
    should connect to cannot be 
    determined.Check the DNS (Domain Name 
    System) Server Settings in TCP/IPv4 
    or v6 in Network Settings in System 
    Management Set (from the Additional 
    Functions screen).
    Cannot use this function at this 
    time. You have specified the group 
    addresses when the line is off the 
    hook.
    –
    Specify the recipient other than group 
    addresses.
    –
    You have specified the One-touch 
    that has registered with other than 
    fax number when the line is off 
    the hook.
    –
    Make sure that the line is 
    disconnected.
    –
    The registered group is 
    already nested for three levels 
    of subgroups (e.g., a group 
    registered in a group in a group in 
    a group).
    –
    You cannot register a group to contain 
    more than three levels of subgroups. 
    Modify the group so that it contains 
    three levels of groups or less.
    –
    You selected the One-touch that 
    has already been registered, 
    when you are registering group 
    addresses.
    You selected group addresses that 
    has already been registered, when 
    you are registering a One-touch.
    –
    –
    Register the One-touch that is not 
    used.
    –
    Check TCP/IP. The machine’s TCP/IP is not 
    operating.Check the IP Address Settings in Network 
    Settings in System Management Set 
    (from the Additional Functions screen). 
    (See “Network Settings,” in the e-
    Manual.)
    Check that all of the covers are 
    closed. The cover is open.
    Check the cover and make sure that it is 
    completely closed. 
    						
    							12-26
    Error Messages
    Troubleshooting
    MessageDescription Action
    Check the cable.The machine and cable are not 
    connected properly.Turn OFF the machine, check that the 
    machine is connected to the network 
    using the proper cable, and then turn the 
    machine ON.
    Check the originals. Paper or originals are jammed. Remove any jammed paper or originals. 
    (See “Clearing Jams,” on p.
     12-2)
    Clean the scan area. The feeder scanning area may be 
    dirty.Clean the feeder scanning area (See 
    “Scanning Area,” on p.
    
     2-3), then press
    [OK].
    Hang up the receiver. The receiver of the external 
    telephone is off the hook.Hang up the receiver.
    Insert the toner cartridge all the 
    way holding the right & left grips. A toner cartridge is not installed or 
    not installed correctly.
    Install the toner cartridge correctly tray.
    Load paper. No paper is loaded in the paper 
    cassette or multipurpose tray 
    when copying or printing.
    –
    Load the paper correctly by inserting 
    it all the way to the back of the paper 
    cassette.
    –
    If the paper size is not appropriate 
    for printing,  
    appears.
    –
    Set the appropriate size paper for 
    printing, and specify the correct 
    size of paper in . 
    For printing reports or lists, set the 
    paper size to , , , 
    , , , , , ,  or , and then load paper of the 
    same size.
    –
    The appropriate paper for printing 
    is not loaded.
    –
    After setting the appropriate size 
    paper for printing, specify the correct 
    size of paper in the  
    menu.
    –
    No response from the destination. The server was not running when 
    you tried to send.
    –
    Check the destination.
    –
    The network connection was lost 
    when you tried to send. (Either 
    you could not connect to the 
    destination or the connection 
    was lost before the job could 
    complete.)
    –
    Check the status of the network.
    –
    A TCP/IP error occurred when you 
    tried to send an e-mail or I-fax.
    –
    Check that the network cables and 
    connectors are properly connected.
    –
    No response from the server. 
    Check the settings. The specified server settings are 
    incorrect, or the server is not turned 
    ON. Alternatively, the machine’s 
    TCP/IP resources may below.Wait for a while, and try browsing again. 
    If you still fail, try selecting another 
    server. 
    						
    							12-27
    Error Messages
    Troubleshooting
    MessageDescription Action
    Not enough TCP/IP resources. 
    Wait a moment and perform the 
    operation again.You cannot browse the network due 
    to a lack of TCP/IP resources. This 
    may be because documents have 
    just been continuously sent or are 
    being continuously sent through FTP 
    or Windows (SMB).Wait for a while, and try browsing again.
    Perform the operation again. A transmission error has occurred 
    because the line condition was poor.Check the line condition, then try again.
    Prepare a new toner cartridge. The toner is running low.Prepare a new toner cartridge.
    Preparing... The machine is not ready for 
    scanning.Wait until the machine is ready.
    Press the OK key. [Stop] has been pressed while 
    scanning the document using the 
    feeder.Press [OK], then set the originals again.
    Printer Error Some kind of error has occurred in 
    the machine.Turn OFF the main power switch, wait 
    for more than 10 seconds, then turn it 
    ON again. If the message persists, take 
    a note of the error code that appears 
    on the bottom left of the display, turn 
    OFF the main power switch, disconnect 
    the power cord, and contact Canon 
    Customer Care Center.
    Received in memory. The machine temporarily received 
    the data in memory because an error 
    of some kind has occurred in the 
    machine. This error message appears 
    with one of the messages below.
    , , 
    , , 
    , This error message appears with another 
    message. When the error is resolved, the 
    received data will be printed out. For 
    how to solve the problem, see the action 
    for the messages displayed with it.
    Remove the jammed paper from 
    inside the cover of the feeder. An original jam may have occurred in 
    the feeder.
    Remove the jammed original.
    Remove the jammed paper from... Paper jams have occurred in the 
    machine.Follow the procedure on the screen 
    to remove the jammed paper. (See 
    “Clearing Jams,” on p.
    
     12-2)
    Remove the original from the 
    feeder. The machine cannot scan your 
    original using the feeder. An original 
    is placed in the feeder and on the 
    platen glass.Remove the original from the feeder.
    Remove the paper from the output 
    tray. The paper delivery tray is full of 
    paper.
    Remove the printouts from the paper 
    delivery tray. 
    						
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