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Canon printer Color imageCLASS MF9170c User Manual

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    Page
    of 504
    							12-28
    Error Messages
    Troubleshooting
    MessageDescription Action
    Replace the toner cartridge. Printing is not possible because the 
    toner has run out.Replace the toner cartridge. (See 
    “Replacing the Toner Cartridges,” on 
    p.
      11- 7.)
    Return page 1 to the top, and then 
    press the Start key. Scanning was stopped due to a 
    problem with the feeder.
    Arrange the originals in page order with 
    the first page on top. Place the originals 
    back into the feeder’s original supply 
    tray, and press 
     (Start).
    Set the correct paper. The paper size is not appropriate 
    for printing a report or list.
    –
    Set the paper size to , , 
    , , ,, , , ,  or 
    , and then load paper 
    of the same size.
    –
    The paper ran out while printing a 
    received document, report or list.
    –
    Load paper in the paper drawer or 
    stack bypass tray.
    –
    Set the IP Address. This machine is not set with an IP 
    address.Specify the IP Address Settings in 
    TCP/IP Settings in Network Settings 
    in System Management Set (from the 
    Additional Functions screen), then turn 
    the machine’s main power OFF and 
    back ON again. (See “Network Settings,” 
    or “Setting Up the Machine,” in the e-
    Manual.
    The counter has reached the set 
    value. You cannot print because the set 
    page limit for either scans, prints, 
    or copies in the department ID 
    management function has been 
    reached.Contact your system manager. 
    						
    							12-29
    Error Messages
    Troubleshooting
    MessageDescription Action
    The memory is full. The machine is full of jobs.
    – Print, send, or delete any documents 
    stored in memory.
    Divide the document stack or data into 
    a few parts and try again one by one.
    Send the document with low 
    resolution.
    When this message appears during 
    using the feeder, the scanning 
    document stops halfway. In this case, 
    clear the paper jam from the ADF.
    –
    –
    –
    –
    The number of TX/RX jobs that can 
    be stored in memory reached the 
    maximum.
    –
    The maximum numbers of jobs 
    that can be stored in memory are 
    as follows (Based on the condition 
    that the other party sends the fax 
    by the Color imageCLASS MF9170c, 
    MF9150c and MF8450c with ITU-T No. 
    1 Chart standard mode); Up to 70 jobs 
    for sending or 90 jobs for receiving, 
    95 fax jobs including sending and 
    receiving, or 75 e-mail and I-fax jobs 
    for receiving. 
    Wait for the machine to send any 
    documents in memory. Also print, 
    send, or delete any documents stored 
    in memory.
    –
    The original is too long. The originals fed from the feeder 
    is longer than 24 7/8" (630
    
     mm), or 
    are not feeding correctly.
    –
    Reduce the length of the originals 
    to within 24 7/8" (630
     mm), then try 
    again.
    –
    The originals are longer than 
    14" (355.6
      mm) when you are 
    sending e-mail, I-fax or sending a 
    document to a file server.
    –
    If the originals are shorter than 14" 
    (355.6
     mm), then try the procedure 
    again.
    –
    The scan area is dirty. The feeder’s scanning area is dirty. Clean the feeder’s scanning area.
    The TEL number is not registered. No destination is registered for the 
    One-touch you pressed.Register the destinations before using 
    the Address Book function.
    This size cannot be used with 2-
    Sided unit modes. The paper size is not appropriate for 
    a two-sided copy.
    Set the paper size to  or , 
    then load paper of the same size.
    Wait a moment... This message appears when turning 
    ON the main power switch, or when 
    the machine is not ready for printing.Wait until the message disappears. 
    						
    							12-30
    Error Codes
    Troubleshooting
    Error Codes
    If a job or operation does not complete successfully, check the error code, and perform the 
    necessary operations according to the error code displayed. You can check the error code on 
    the Details screen when you select  on the System Monitor screen.  
    If a send, receive, or fax job does not complete successfully, the error code is printed in the 
    RESULT column on the Activity Report and TX Report.  
    Perform the necessary procedures according to the error code.
    For details on reports, see “Introduction of the Machine,” in the e-Manual.
    See the table below for individual error codes.
    Error CodeDescription Action
    #0001
    Paper or originals are jammed. Remove any jammed paper or originals. (See 
    ”Clearing Jams,” on p.
     12-2.)
    #0003Communications that take longer than the preset 
    time (64 minutes) caused the error. Reduce the resolution or divide the document 
    into two or more parts, and then try sending 
    the document again. (See ”Selecting 
    Resolution,” on p.
    
     5-4 1.)
    When receiving a document, ask the sender 
    to either reduce the resolution at which the 
    document is scanned, or divide the document 
    into two or more parts before sending it.
    –
    – 
    						
    							12-31
    Error Codes
    Troubleshooting
    Error CodeDescription Action
    #0005
    The recipient did not answer within 35 
    seconds.
    –
    Confirm that the recipient’s machine is able to 
    communicate, and try again.
    –
    The recipient’s machine is not a G3 fax.
    – Check the type of receiving machine with the 
    receiving party.
    –
    #0009There is no paper.
    – Load paper. (See “Loading Paper,” on p. 2-10.)
    –
    The paper drawer is not correctly inserted into 
    the machine.
    –
    Insert the paper drawer properly. (See “Loading 
    Paper,” on p.
    
     2-1 0.)
    –
    #0012The document could not be sent because the 
    recipient’s machine was out of paper. Ask the recipient to load paper into their fax 
    machine.
    #0018The recipient’s machine did not respond when 
    your machine redialed.
    –
    Confirm that the recipient’s machine is able to 
    communicate, and then try again.
    –
    The documents could not be sent because the 
    recipient’s machine was busy.
    –
    Confirm that the recipient’s machine is able to 
    communicate, and then try again.
    –
    The settings on your machine do not match the 
    settings on the recipient’s machine.
    –
    Check that the settings on your machine match 
    those on the recipient’s machine, and that the 
    recipient’s machine is able to communicate. 
    Try sending again.
    –
    No pause was included in the telephone 
    number when sending a fax overseas.
    –
    Insert a pause after the country code, or after 
    the fax number of the recipient, and then dial 
    the number again. (See “Dialing an Overseas 
    Number (With Pauses),” on p.
      5-22.)
    Change the Long Distance setting if you are 
    sending documents to a destination stored 
    in the Address Book or One-touch. (See 
    “Registering Fax Numbers in the Address 
    Book,” on p.
      3-2 or “Storing/Editing One-
    Touch,” on p.
    
     3-2 6.)
    –
    –
    #0037Documents could not be received because 
    there is insufficient memory available.
    –
    Print, send, or delete any documents stored in 
    memory.
    –
    The data size exceeds the available memory.
    – Reduce the data size by lowering the resolution 
    or by changing the file format.
    –
    #0059Your transmission is canceled because the 
    number you dialed was different from the 
    number registered on the other party’s fax 
    machine. Check to see that the correct fax number is 
    registered on the other party’s fax machine.
    #0099A job was interrupted when the Direct Print or 
    network scan function was being used.
    Try to execute the job if necessary.
    #0401When the data was being written to the medium, 
    the machine detected that the medium was full.Use the memory medium with sufficient free 
    space. 
    						
    							12-32
    Error Codes
    Troubleshooting
    Error CodeDescription Action
    #0403
    The job was failed because the same file name 
    existed. Generally, if the same file name exists, a 
    file will be automatically renamed by adding a 
    number, which ranges from 1 to 999, to the tail 
    of its file name in order to avoid naming conflicts. 
    However, this error occurred because the file with 
    the same number already added to its file name 
    existed. Rename the file, and then write the data again.
    #0404The job was failed because the write protect 
    switch of the medium was turned ON.
    Turn OFF the write protect switch of the medium.
    #0407The job was failed because the medium was 
    pulled out while the job was in progress.
    –
    Confirm that the medium is properly inserted, 
    and then write the data again.
    –
    While data, such as image data, were being 
    transferred to the medium, some error 
    occurred.
    –
    Confirm a status of the medium and a file 
    format.
    –
    The length of the full path to the specified file 
    (or folder) exceeded the supported limit.
    –
    The limit of the length of the full path is 120. 
    Change or shorten the file name to be written.
    –
    The transfer of the image to the USB memory 
    was not properly performed because the 
    length of the full path including the root and 
    file name exceeded the limit.
    –
    The limit of the length of the full path is 120. 
    Change or shorten the file name to be written.
    –
    Change the folder to which the data is saved.
    –
    #0408The job was failed because the medium was 
    pulled out while the read job was in progress.
    –
    Confirm that the medium is inserted, and then 
    read the data again.  
    –
    While the data, such as image data, was being 
    transferred from the medium, some error 
    occurred.
    –
    Confirm the staus of the medium and the file 
    format.
    –
    #0703The memory for image data is full when sending 
    color documents. Wait a few moments, and then try sending 
    again after other send jobs are complete.
    Erase documents stored in memory. If the 
    machine still does not operate normally, turn 
    the main power OFF, and then back ON.
    –
    –
    #0705The send operation was interrupted because 
    the size of the image data is larger than 
    the Send Data Size Limit set in E-mail/I-Fax 
    Settings in Communications Settings in System 
    Management Set (from the Additional Functions 
    screen). Change the setting for the Send Data Size Limit 
    in E-mail/I-Fax Settings in Communications 
    Settings in System Management Set (from the 
    Additional Functions screen).
    Select a lower resolution.
    If you are using I-fax, decrease the number of 
    pages containing images that you are sending 
    each time, so that you do not exceed the Send 
    Data Size Limit.
    Set Divide into Pages to ‘On’ in the File Format 
    screen.
    –
    –
    –
    –
    #0751The server is not functioning. The network is 
    down (the server is unable to connect to the 
    network or was disconnected).
    Check the recipient’s address.
    Check that the network is up.
    –
    – 
    						
    							12-33
    Error Codes
    Troubleshooting
    Error CodeDescription Action
    #0752
    The SMTP server name for e-mail or I-fax is not 
    correct, or the server is not functioning.
    The domain name or e-mail address may not be 
    set.
    The network is down. Check the SMTP Server name, domain name, and 
    E-mail Address in E-mail/I-Fax Settings in Network 
    Settings in System Management Set (from the 
    Additional Functions screen).
    Check that the SMTP server is operating properly.
    Check the network status.
    #0753A TCP/IP error occurred while sending an e-mail 
    message. (Socket, Select error, etc.)
    Check the network cables and connectors. If the 
    machine still does not operate normally, turn the 
    main power off, and then back on.
    #0755You cannot send jobs because TCP/IP is not 
    functioning correctly.
    –
    Check TCP/IP Settings in Network Settings in 
    System Management Set (from the Additional 
    Functions screen).
    –
    The IP address is not set.
    – Check TCP/IP Settings in Network Settings in 
    System Management Set (from the Additional 
    Functions screen).
    –
    When the machine was turned ON, an IP 
    address was not assigned to the machine by 
    the DHCP, RARP, or BOOTP server.
    –
    Check TCP/IP Settings in Network Settings in 
    System Management Set (from the Additional 
    Functions screen).
    –
    #0801A timeout error occurred while the machine 
    was communicating with the SMTP server to 
    send an e-mail message.
    –
    Check that the SMTP server is functioning 
    normally, or check the network status.
    –
    The SMTP server returned an error while trying 
    to connect. The destination is not correct. 
    An error occurred on the server side during 
    transmission to a file server.
    –
    Check that the SMTP server is functioning 
    normally. Check the network status. Check 
    the destination setting. Check the status and 
    setting of the file server.
    –
    #0802The name of the SMTP Server in E-mail/I-Fax 
    Settings in Network Settings in System 
    Management Set (from the Additional Functions 
    screen) is incorrect.
    The DNS server name in DNS Server Settings in 
    TCP/IP Settings in Network Settings in System 
    Management Set (from the Additional Functions 
    screen) is incorrect.
    Connection to the DNS server failed. Check the name of the SMTP Server in E-mail/I-
    Fax in Network Settings in System Management 
    Set (from the Additional Functions screen). (See 
    “Setting IPv4 DNS,” in the e-Manual.)
    Check the DNS server name in DNS Server 
    Settings in TCP/IP Settings in Network Settings 
    in System Management Set (from the Additional 
    Functions screen). (See “Settings from the 
    Machine (E-Mail/I-fax),” in the e-Manual.)
    Check that the DNS server is functioning 
    normally.
    #0804You have no permission to access the folder. Change the setting on the server to enable access 
    to the folder.
    #0806An incorrect user name or password was 
    specified for the sending of a file to a file server.
    –
    Change the user name or password. (See 
    “Specifying a New Destination (Scan to File 
    Server),” in the e-Manual.)
    –
    An incorrect destination was specified for the 
    sending of an e-mail message or I-fax.
    –
    Check the e-mail or I-fax address.
    – 
    						
    							12-34
    Error Codes
    Troubleshooting
    Error CodeDescription Action
    #0808
    A timeout error occurred while the machine 
    was communicating with the FTP server.
    –
    Check that the FTP server is functioning 
    normally.
    Check the network status.
    –
    –
    The FTP server returned an error while trying 
    to connect. The destination is not correct. 
    An error occurred on the server side during 
    transmission.
    –
    Check that the FTP server is functioning 
    normally.
    Check the network status.
    Check the destination setting.
    Check the status and setting of the file server.
    –
    –
    –
    –
    #0810A POP (Post Office Protocol) server connection 
    error occurred while receiving an I-fax.
    –
    Check the POP Server name in E -mail/I-Fax 
    Settings in Network Settings in System 
    Management Set (from the Additional 
    Functions screen).
    Confirm that the POP server is functioning 
    normally.
    Check the network status.
    –
    –
    –
    The POP server returned an error during the 
    connection.
    –
    Check the POP Server name in E
     -mail/I-Fax 
    Settings in Network Settings in System 
    Management Set (from the Additional 
    Functions screen).
    Confirm that the POP server is functioning 
    normally.
    Check the network status.
    –
    –
    –
    A timeout error occurred on the server while 
    connecting to the POP server.
    –
    Check the POP Server name in E
     -mail/I-Fax 
    Settings in Network Settings in System 
    Management Set (from the Additional 
    Functions screen).
    Confirm that the POP server is functioning 
    normally.
    Check the network status.
    –
    –
    –
    #0812The POP password setting is incorrect.
    Check the POP Server password in E-mail/
    I-Fax Settings in Network Settings in System 
    Management Set (from the Additional Functions 
    screen).
    #0813The POP Server name setting is incorrect. Check the POP Server name in E-mail/I-Fax  Settings in Network Settings in System 
    Management Set (from the Additional Functions 
    screen).
    #0816You have reached the quota for the number of 
    pages you can scan for faxing.Reset or increase the page quota or contact your 
    system administrator.
    #0818You have received data that cannot be processed 
    (cannot print the attached file).Check the settings and ask the sender to resend 
    the data.
    #0819You have received data that cannot be processed 
    (MIME information is incorrect).Check the settings, and then ask the sender to 
    resend the data.
    #0820You have received data that cannot be processed 
    (BASE 64 or uuencode is incorrect).Check the settings, and then ask the sender to 
    resend the data. 
    						
    							12-35
    Error Codes
    Troubleshooting
    Error CodeDescription Action
    #0821
    You have received data that cannot be 
    processed (TIFF analysis error).
    –
    Check the settings, and then ask the sender to 
    resend the data.
    –
    The read job failed because TIFF or JPEG files 
    were not supported or the image data was 
    corrupted.
    –
    Confirm that the supported file format is used, 
    and then read data again.
    –
    #0827You have received data that cannot be 
    processed (contains MIME information that is not 
    supported). Check the settings, and then ask the sender to 
    resend the data.
    #0828You have received HTML data.
    Ask the sender to use a file format other than 
    HTML, and then resend the data.
    #0829Data that contains more than approximately 
    1,000 pages is received.This machine can store up to approximately 1,000 
    pages of data in memory, but will delete any data 
    that exceeds this limit. Ask the sender to resend 
    the remaining pages.
    #0839The user name or password for the SMTP 
    Authentication in Authentication/Encryption 
    in E-mail/I-Fax in Network Settings in System 
    Management Set (from the Additional Functions 
    screen) is incorrect.Check the user name and password for SMTP 
    Authentication in Authentication/Encryption 
    in E-mail/I-Fax in Network Settings in System 
    Management Set (from the Additional Functions 
    screen). (See “Confirming Necessary Information 
    for Scan to E-Mail and I-fax,” in the e-Manual.) 
    						
    							12-36
    If  is displayed
    Troubleshooting
    If  is displayed
    When  appears on the display, the size of the paper in the paper 
    drawer or stack bypass tray is different from that of the paper specified in , 
    *, or  of . You need to load the correct 
    size paper or change the paper size in , *, or  of 
    .
    * Only when the optional Paper Drawer (Paper Drawer 2) is attached.
     For print jobs, you need to specify the paper size from your computer.
    Reloading the Paper
    1 
    Load the correct size paper as shown on 
    the display, then press [OK] to resume the 
    job.
    The machine re-starts printing.
    Changing the Paper Size Setting
    For the stack Bypass Tray
    If you set the standard settings for stack bypass tray, follow the procedures below to change paper size.
    ●
    1 
    Press  (Main Menu).2 
    Press the right Any key to select 
    . 
    						
    							12-37
    If  is displayed
    Troubleshooting
    3 
    Use [▼], [▲] or  (Scroll Wheel) to select 
    , then press [OK].
    4 
    Use [▼], [▲] or  (Scroll Wheel) to select 
    , then press 
    [OK].
    5 
    Use [▼], [▲] or  (Scroll Wheel) to select 
    , then press the right Any key to 
    select .
    If you do not want to set the stack bypass 
    standard settings, select , then press [OK], 
    and press 
     (Main Menu) to return to the 
    Main Menu screen.
    6 
    Use [▼], [▲] or  (Scroll Wheel) to select 
    paper size, then press [OK].
    You can select from the following paper sizes:
    , , , , , 
    , , , , , 
    , , , , 
    , 
    If you use A/B size paper, press the right Any key 
    to select  and select the paper size 
    you want to use.
    7 
    Use [▼], [▲] or  (Scroll Wheel) to select 
    paper type, then press [OK].
    You can select from the following paper types:
    , , , , 
    , , , 
    , , 
    8 
    Press  (Main Menu) to return to the 
    Main Menu screen. 
    						
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