Comdial Impact Dsu II Attendant Instructions Manual

							
To camp on when you hear a busy signal,
1.SELECT
NEXTuntil
CWAITappears.
2.SELECT
CWAIT.
3.WAITon line for reply.
4. Called party can place the current call on hold
or disconnect from the call to answer your
call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
Attendant Manual - DSU II Digital Expandable System 33
GCA70-245 Making Calls
1234567890*#Your
Station
Idle
Station
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXY MNO DEFHOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXYMNO DEFBusy
Station
To Wait For
Callback...
...Select CAMP
and DisconnectTo Send Call
Waiting Tone...
...Select CWAIT
and Wait for ReplyTo Wait For
Callback...
...Select CAMP
and Disconnect
When idle,
your call
is connected.Busy station
hears tone
and may respond
or ignore.When any activity
occurs at station,
your call is
connected.
BUSY
NO ANSWER
Camping On Options
J Doe Is Busy
CWAIT
OVERMSG
Sending Call Waiting Signal 
						

							Overriding A Call Or A Do Not Disturb
Condition At Another Telephone
(Executive Override)
You can override a call in progress or a Do Not Disturb condition at another
telephone if the system installer has enabled the executive override feature at
your telephone. (If the feature is not enabled, an error tone sounds and screen
options remains displayed.) Conditions for executive override are as follows:

Calling station has class of service that enables busy override.

Calling station is switched to override voice path.
When the calling party dials the override code, the called party receives six tone
bursts. The called party may respond and will be heard by the calling station and
outside party.


To override an in-progress call at another telephone,
1.MAKEintercom callAND HEARa busy signal.
2.DIAL

OR SELECT
NEXTuntil you canSELECT
OVER(all parties will hear several tone bursts).
3.JOINin-progress call.


To override a Do Not Disturb condition at another station,
1.SELECT
OVERto disable the Do Not Disturb condition at the
called station.
2.SPEAKyour announcement (if in voice-first mode)OR HEAR
ring-back tone (if in tone-first mode).
NOTE:This action disables DND condition at the other telephone until DND is
reset.
34 Attendant Manual - DSU II Digital Expandable System
Making Calls GCA70-245 
						

							Advanced Call Handling
Waiting for a Line (Queuing)
If all the lines in a line group are busy, you can place your telephone in a queue
to await an idle line in the line group.


To queue for a line group,
1.PRESSINTERCOM.
2.DIALline group access code(9,81,82,83).
3.HEARbusy tone.
4.DIAL

and hang up.
5. When line group is free, your telephone sounds several short ring
bursts.
6.LIFTthe handset,LISTENfor dial toneAND MAKEcall.


To cancel line group queuing,
1.PRESSINTERCOM,DIALAND HANG UP.


To queue for a line that appears on your telephone,
1.PRESSHOLD.
2.PRESSline button of busy line.
3.HEARshort tone.
4. When the line is free, your telephone sounds five short ring bursts
telling you that you can use your line.
5.LIFThandset to answer. If you no longer need the line, ignore
the ring burst.
Attendant Manual - DSU II Digital Expandable System 35
GCA70-245 Advanced Call Handling
4 
						

							Call Transferring
Screened Call Transfers
You can answer a call at your LCD speakerphone and transfer it to another
telephone. If you first identify the caller to the party receiving the transfer (giving
that user the opportunity to prepare for the call), you have made a screened
transfer.


To screen and transfer a call to another
telephone in the system,
1.ANSWERcall.
2.PRESSTRNS/CONF(call is automatically
placed on hold).
3.DIALextension number of telephone to receive
transfer,OR PRESSDSS/BLFbutton for that
extension.
4.ANNOUNCEcall when intercom party answers.
5.PRESSSPEAKERto disconnect (if in speakerphone mode),OR
HANG UP.
The intercom party then has the call (if he or she answered
the screened transfer with the handset). If you announce the
transfer over the speaker, the intercom party’s telephone
will ring with the transferred call after you hang up.


If the intercom party is busy, take one of
the following steps (if made available at
your telephone by installer programming):
1.SELECT
RECONto reconnect the call to your station,
2.SELECT
SOHVAto interrupt the call and tell
the intercom party that a call awaits,
3.SELECT
MSGto leave a message-waiting indi-
cation at the called station.
4.SELECT
CAMPto camp-on to that station.
5.SELECT
OVERto override the busy signal and
join the call in progress.
36 Attendant Manual - DSU II Digital Expandable System
Advanced Call Handling GCA70-245
Push T/C To CONF
SPKR To Transfer
Selecting a Transfer
J Doe Is Busy
SOHVACAMP NEXT
Unable to Transfer
J Doe Is Busy
RECON
OVERMSG
More Transfer Options 
						

							
If the intercom party does not answer their
telephone when ringing, take one of the
following steps:
1.SELECT
CAMPto Camp-on to that station.
2.SELECT
MSGto leave a message-waiting indi
-
cation at the station.
Unscreened Call Transfers
Unscreened call transfer allows you to transfer both line and intercom calls from
your station to another station or group without first announcing them. The
unscreened transferred call appears at the other station where it rings if that
station is idle or automatically camps-on and awaits an answer if that station is
busy.


To transfer an unscreened call to another system
telephone,
1.ANSWERcall.
2.PRESSTRNS/CONF(call is automatically placed on hold).
3.DIALextension number of telephone to receive transfer,OR
PRESSDSS/BLFbutton for that extension.
4.PRESSSPEAKERto disconnect (if in speakerphone mode),OR
HANG UP. The transfer will ring at the called telephone.
The call automatically rings back to your station after a programmed recall
period. There is no limit as to how many calls that can be camped onto another
station.


If an unscreened transfer call is not
answered and recalls to your telephone,
you can take one of the following steps:
1.PRESSHOLDto place the call on hold at your
telephone.
2.SELECT
ANSto return to the call.
3.SELECT
SENDto retry the transfer.
Attendant Manual - DSU II Digital Expandable System 37
GCA70-245 Advanced Call Handling
J Doe
CAMP MSG TRACK
No Answer From J Doe
Recall Line 2
SEND
HOLDANS
Attempted Transfer of Line
2 To J Doe Is Recalling 
						

							Conferencing
Creating a Conference Call
When your telephone is joined together with several other telephones on the
same call, the effect is called conferencing. You can make conference calls that
involve up to five parties, including you as the originating party, in any combina
-
tion of outside lines and intercom parties.
NOTE:When setting up a conference call with outside lines and internal tele
-
phones, you must call the outside lines first.


To set up a conference call that includes both outside lines
and intercom parties, outside lines alone, or intercom
parties alone,
1.MAKEfirst call.
2.PRESSTRNS/CONF(call is placed on hold
automatically).
3.MAKEnext call.
4.PRESSTRNS/CONFto establish conference.
5.REPEATthe last three procedures to add up to
two more parties, establishing a 5-party confer-
ence (including yourself).


To continue conversation on remaining
line after other outside lines have dropped
out of conference,
1.PRESSthe line button of the remaining party.


To retrieve a line from hold and bring that
party back into the conference,
1.PRESSTRNS/CONF.
2.PRESSline button.
3.PRESSTRNS/CONF.
38 Attendant Manual - DSU II Digital Expandable System
Advanced Call Handling GCA70-245
Push T/C To CONF
SPKR To Transfer
Setting a Conference
Conference
J Doe J Smith
Active Conference 
						

							Unsupervised Conference Calls
If you are involved in a conference call with two outside lines, you can drop out
of this established conference call and leave the outside lines in the conference
with each other. This is known as an “unsupervised conference” call.


To drop out of a conference call between you and two
outside lines (creating an unsupervised conference),
1.DIALAND HANG UP(lines remain lighted/in use until
one or both outside parties disconnect).


To rejoin an unsupervised conference between two outside
lines,
1.PRESSone of the lighted buttons where conference is taking
place.
Attendant Manual - DSU II Digital Expandable System 39
GCA70-245 Advanced Call Handling
HOLD SHIFT
TA P1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXY MNO DEF
Managing a
Conference
Call
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXY MNO DEF
Other
Station
Other
StationYour
StationToAddaCaller
to a Conference...
ToRemoveaCaller
From A Conference...To D r o p O u t o f
A Conference...
... Press TRNS/CNF.
...Select Line Button
and Disconnect Line....Dial #.
Managing a Conference Call 
						

							Call Parking
You can place a call on hold in the system so that it can be answered from any
station, even though that station may not have a line appearance for the call. You
accomplish this by placing the call in one of many park orbits, where the call
remains until it is answered.
You park calls in predefined zones and then retrieve them by dialing an intercom
feature code or by pressing a preprogrammed call park button. The system can
hold up to nine calls in park zones (also referred to as orbits) where they are
retrievable by all users in the system.


To place a call on hold within the system where it can be
answered at any telephone in the system (parking a call in
orbit),
1. While on the call,PRESSINTERCOMAND DIAL
.
2.DIALcode for park location (orbit) (
	tofor orbit
1–9).
3.REMEMBERthe code for later useOR MAKE IT KNOWNto
those who need to know in order to retrieve the call.


To retrieve a call that was placed on hold in the system
(parked),
1. From any station,PRESSINTERCOMAND DIAL.
2.DIALcode for orbit 1–9 (
	to).
Handling Park Recalls
If a call remains unanswered after the park recall time has ended, the system
returns the call to the parking station where it rings. If that telephone includes an
LCD display, a message appears on the display that shows the line number. The
system installer sets the call park recall times.


To answer a park recall,
1.SELECT
ANS. The call will then connect to your station.
40 Attendant Manual - DSU II Digital Expandable System
Advanced Call Handling GCA70-245 
						

							
To place a park recall on hold at your
station,
1.SELECT
HOLD. After the call remains on
hold for a period of time, it rings back to your
telephone as a hold recall.
Attendant Manual - DSU II Digital Expandable System 41
GCA70-245 Advanced Call Handling
Recall Li
HOLD ANS
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXY MNO DEF
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9
#OPER PRSGHI
TUVJKL ABC
WXY MNO DEFHOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXYMNO DEF
HOLD SHIFT
TA P1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXYMNO DEF
Outside
CallerYour
Station
Other
StationsParking
Orbit
To Place Call
In a Parking Orbit...
To R e t r i e v e a
Parked Call From
Any Other Station...If the Parked Call
Is Not Answered
WithinaSetTime,
It Recalls To Your
Station
...DIAL and
Orbit Number
(91-99)

...DIAL # and
Orbit Number
(91-99)
Parking Calls 
						

							Call Forwarding
Forwarding a Call
You can forward the calls that normally ring at your telephone to another
telephone for answering. Call forwarding provides several options that can be
programmed by you locally at your station. For example, you can forward just
your prime line and intercom calls or forward every call that rings at your station.
For each internal call received while call forward is enabled, the forwarding
telephone sounds a ring reminder (short tone burst) to remind the users that their
calls are being forwarded.


To forward your calls,
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
CFWDappears.
3.SELECT
CFWD.
4.SELECT
PERSfor prime line and intercom
calls,OR SELECT
ALLfor all calls.
5.SELECT
SETto enable call forwarding.
6.DIALextension number of telephone to receive
your forwarded calls.
7.PRESSSPEAKERto end. (Your telephone will
ring a short ring burst each time an intercom call
is forwarded to remind you that this is
happening).
42 Attendant Manual - DSU II Digital Expandable System
Advanced Call Handling GCA70-245
Call Forward
PERS ALLPREV
Selecting Call Forwarding
Call Forward
SET CLEARPREV
Call Forwarding Options