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Epson AcuLaser 2600DTN User Manual

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    							Troubleshooting371
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    The Ready light is on but nothing prints
    The optional product is not available
    The printer is offline. Press the NStart/Stop button once to switch 
    the printer to ready status.
    Cause What to do
    Your computer may not be properly 
    connected to the printer.Perform the procedure illustrated in the 
    Setup Guide.
    The interface cable may not be 
    plugged in securely.Check both ends of the interface cable 
    between the printer and the computer. If 
    you are using the parallel interface, be 
    sure to secure the connector using the 
    wire retaining clips.
    You may not be using the correct 
    interface cable.If you are using the parallel interface, 
    make sure that the cable is a 
    double-shielded, twisted-pair interface 
    cable no more than six feet in length.
    If you are using the USB interface, use a 
    Revision 2.0 cable.
    Some error may have occurred.  Check the LCD panel to see if an error 
    message appears.
    The printer port is not set correctly in 
    the printer driver.Make sure that the printer port is set 
    correctly in the printer driver.
    Your application software is not 
    properly set up for your printer.Make sure that the printer is selected in 
    your application software.
    Your computer system’s memory is 
    too small to handle the volume of 
    data in your document.Try reducing the image resolution of your 
    document in the application software, or 
    install more memory in your computer if 
    you can.
    Cause What to do
     
    						
    							372Troubleshooting
    The Properties dialog box does not appear or it 
    takes too much time to open it. (For Windows 
    users only)
    For Windows users, EPSON Status 
    Monitor 3 is not installed.
    For Macintosh users, you do not 
    re-register the printer.For Windows users:
    You have to install EPSON Status Monitor 
    3, or make settings manually in the printer 
    driver. See  Installing EPSON Status 
    Monitor 3 on page 109 or  Making 
    Optional Settings on page 98.
    For Macintosh users:
    When you have attached or removed 
    printer options, you need to delete the 
    printer using Print Setup Utility (for Mac 
    OS X 10.3), Print Center (for Mac OS X 10.2 
    or below), or Chooser (for Mac OS 9), and 
    then re-register the printer.
    Cause What to do
    Bidirectional communication is 
    disabled.Make sure that the printer is on and 
    connected with the appropriate cable. 
    Select the Enable bidirectional support 
    check box on the Port menu of the 
    Properties dialog box (for Windows XP, 
    2000, NT 4.0, or Server 2003) or in the printer 
    driver (for Windows Me or 98). Then select 
    the Do not display consumables 
    information check box in the 
    Consumables Info Settings dialog box.
     
    						
    							Troubleshooting373
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    Printout Problems
    The font cannot be printed
    Printout is garbled
    Note:
    If a status sheet does not print correctly, your printer may be damaged. 
    Contact your dealer or a qualified service representative.
    Cause What to do
    You may use the printer fonts 
    substituted for specified TrueType 
    fonts.In the printer driver, choose the Print 
    TrueType fonts as bitmap button in the 
    Extended Settings dialog box.
    The selected font is not supported 
    by your printer.Make sure that you have installed the 
    correct font. See  Available fonts on 
    page 438 for more information.
    Cause What to do
    The interface cable may not be 
    plugged in securely.M a k e  s u r e  t h a t  b o t h  e n d s  o f  t h e  i n t e r f a c e  
    cable are plugged in securely.
    You may not be using the correct 
    interface cable.If you are using the parallel interface, 
    make sure that the cable is a 
    double-shielded, twisted-pair interface 
    cable no more than six feet in length.
    If you are using the USB interface, use a 
    Revision 2.0 cable.
    The emulation setting for the port 
    may not be correct.Specify the emulation mode by using the 
    printer’s control panel menus. See  
    Emulation Menu on page 230.
     
    						
    							374Troubleshooting
    The printout position is not correct
    Graphics do not print correctly
    Toner is no fixed to the paper
    Cause What to do
    The page length and margins may 
    be set incorrectly in your 
    application.Make sure that you are using the correct 
    page length and margin settings in your 
    application.
    The Paper Size setting may be 
    incorrect.Make sure the correct paper size is set in 
    the Tray Menu on the control panel.
    MP Tray Size setting may be 
    incorrect.When loading paper for which the size is 
    not specified with Auto setting, specify 
    the correct paper size on the MP Tray Size 
    setting in the Tray Menu on the control 
    panel.
    Cause What to do
    The printer emulation setting in your 
    application may be incorrect.Make sure that your application is set for 
    the printer emulation you are using. For 
    example, if you are using the LJ4 
    emulation mode, make sure that your 
    application is set to use a LaserJet 4 
    printer.
    You may need more memory. Graphics require large amounts of 
    memory. Install an appropriate memory 
    module. See  Memory Module on page 
    303.
    Cause What to do
     
    						
    							Troubleshooting375
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    Color Printing Problems
    Cannot print in color
    The printout color differs when printed from 
    different printers
    The lever on the fuser unit is set to 
    the envelope position.Pull up the lever to set it to the original 
    position.
    Cause What to do
    Color toner cartridges are not 
    installed.Install color toner cartridges. See  
    Switching the Printing Mode on page 
    283 for instructions.
    Color Toner Cartridges check box is 
    not selected in the printer driver.Select the Color Toner Cartridges check 
    box.
    Black is selected as the Color setting 
    in the printer driver.Change this setting to Color.
    The color setting in the application 
    you are using is not appropriate for 
    color printing.Make sure that the settings in your 
    application are appropriate for color 
    printing.
    Cause What to do
     
    						
    							376Troubleshooting
    The color looks different from what you see on 
    the computer screen
    Printer driver default settings and 
    color tables vary by printer model.Set the Gamma setting to 1.5 in the More 
    Settings dialog box in the printer driver, 
    then print again. If you still do not get the 
    printouts you expect, adjust the color 
    using the slide bar for each color. For 
    details about the More Settings dialog 
    box, see  Customizing print settings on 
    p a g e  7 3  f o r  W i n d o w s ,  o r  s e e    C u s t o m i z i n g  
    print settings on page 159 for Macintosh.
    Cause What to do
    Printed colors do not exactly match 
    the colors on your monitor, since 
    printers and monitors use different 
    color systems: monitors use RGB 
    (red, green, and blue), while 
    printers typically use CMYK (cyan, 
    magenta, yellow, and black). Although it is difficult to match colors 
    perfectly, selecting the printer driver’s 
    ICM setting (for Windows XP, Me, 98, 2000, 
    or Server 2003) or ColorSync setting (for 
    Macintosh) can improve color matching 
    between different devices. For details, 
    see  Using the predefined settings on 
    page 70 for Windows, and  Using the 
    predefined settings on page 156 for 
    Macintosh.
    For Macintosh, the System Profile 
    setting is not in use.To apply ColorSync properly, your input 
    device and the application must support 
    ColorSync, and a System Profile must be 
    used for your monitor.
    PhotoEnhance may be selected in 
    the printer driver.The PhotoEnhance feature corrects the 
    contrast and brightness of the original 
    image data, and so may not be suitable 
    for printing vivid images.
     
    						
    							Troubleshooting377
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    Print Quality Problems
    The background is dark or dirty
    White dots appear in the printout
    Cause What to do
    You may not be using the correct 
    type of paper for your printer.If the surface of your paper is too rough, 
    printed characters may appear distorted 
    or broken. EPSON special paper, or 
    smooth, high-quality copier paper is 
    recommended for best results. See  
    Available paper types on page 403 for 
    information on choosing paper.
    The paper path inside the printer 
    may be dusty.Turn off the printer. Clean internal printer 
    components by printing three pages with 
    only one character per page.
    Cause What to do
    The paper path inside the printer 
    may be dusty.Turn off the printer. Clean internal printer 
    components by printing three pages with 
    only one character per page.
    Inside of knob [a] and knob [b] is 
    dirty.Clean knob [a] and knob [b]. See  
    Cleaning the Printer on page 335 for 
    instructions.
    There may be a problem with the 
    photoconductor unit.Replace the photoconductor unit. See  
    Photoconductor Unit on page 319.
     
    						
    							378Troubleshooting
    Print quality or tone is uneven
    Half-tone images print unevenly
    Cause What to do
    Your paper may be moist or damp. Do not store paper in a humid or damp 
    environment.
    There may be no toner left in the 
    toner cartridge.If the message on the LCD panel or in 
    EPSON Status Monitor 3 indicates that the 
    amount of toner is low, replace the toner 
    cartridge. See  Toner Cartridge on page 
    315.
    There may be a problem with the 
    photoconductor unit.Replace the photoconductor unit. See  
    Photoconductor Unit on page 319.
    The Highland setting may not be set 
    correctly for printing in a location at 
    a high altitude.Select 1 as the Highland setting when 
    printing in a location at a high altitude. 
    See  Printer Adjust Menu on page 260 for 
    instructions
    Cause What to do
    Your paper may be moist or damp. Do not store paper in a humid or damp 
    environment. Be sure to use paper that is 
    newly unwrapped.
    There may be no toner left in the 
    toner cartridge.If the message on the LCD panel or in 
    EPSON Status Monitor 3 indicates that the 
    amount of toner is low, replace the toner 
    cartridge. See  Toner Cartridge on page 
    315.
    The gradation setting is too small 
    when printing graphics.On the Basic Setting menu in the printer 
    driver, click More Settings, select the 
    Enh.MG button, then select Smooth.
    There may be a problem with the 
    photoconductor unit.Replace the photoconductor unit. See  
    Photoconductor Unit on page 319.
     
    						
    							Troubleshooting379
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    Toner smudges
    Areas are missing in the printed image
    Cause What to do
    Your paper may be moist or damp. Do not store your paper in a humid or 
    damp environment.
    You may not be using the correct 
    type of paper for your printer.EPSON special paper or smooth, 
    high-quality copier paper is 
    recommended for best results. See  
    Available paper types on page 403 for 
    information on choosing paper.
    The paper path inside the printer 
    may be dusty.Turn off the printer. Clean internal printer 
    components by printing three pages with 
    only one character per page.
    There may be a problem with the 
    photoconductor unit.Replace the photoconductor unit. See  
    Photoconductor Unit on page 319.
    Cause What to do
    Your paper may be moist or damp. This printer is sensitive to moisture 
    absorbed by the paper. The higher the 
    moisture content in the paper, the lighter 
    the printout. Do not store paper in a humid 
    or damp environment.
    You may not be using the correct 
    type of paper for your printer.If the surface of your paper is too rough, 
    printed characters may appear distorted 
    or broken. EPSON special paper or 
    smooth, high-quality copier paper is 
    recommended for best results. See  
    Available paper types on page 403 for 
    information on choosing paper.
     
    						
    							380Troubleshooting
    Completely blank pages are output
    The printed image is light or faint
    Cause What to do
    The printer may have loaded more 
    than one sheet at a time.Remove the paper stack and fan it. Tap it 
    on a flat surface to even the edges, then 
    reload the paper.
    There may be no toner left in the 
    toner cartridge.If the message on the LCD panel or in 
    EPSON Status Monitor 3 indicates that the 
    amount of toner is low, replace the toner 
    cartridge. See  Toner Cartridge on page 
    315.
    The problem may be with your 
    application or interface cable.Print out a status sheet. See  Printing a 
    Status Sheet on page 281. If a blank page 
    is ejected, the problem may be with the 
    printer. Turn off the printer and contact 
    your dealer.
    The Paper Size setting may be 
    incorrect.Make sure the correct paper size is set in 
    the Tray Menu on the control panel.
    There may be a problem with the 
    photoconductor unit.Replace the photoconductor unit. See  
    Photoconductor Unit on page 319.
    MP Tray Size setting may be 
    incorrect.When loading paper for which the size is 
    not specified with Auto setting, specify 
    the correct paper size on the MP Tray Size 
    setting in the Tray Menu on the control 
    panel.
    Cause What to do
    Your paper may be moist or damp. Do not store your paper in a humid or 
    damp environment.
     
    						
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