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Epson AcuLaser 2600DTN User Manual

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    							Troubleshooting391
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    If EPSON USB Printer Devices does not appear on the Device 
    Manager menu, click the plus(+) sign beside Other devices to 
    view the installed devices.
    If USB Printer or your printer name appears under Other 
    devices, the printer software is not installed correctly. Proceed 
    to step 5.
    If neither USB Printer nor your printer name appears under 
    Other devices, click Refresh or unplug the USB cable from the 
    printer, then plug it into the printer again. Once you’ve 
    confirmed that these items appear, proceed to step 5.
     
    						
    							392Troubleshooting 4. Under Other devices, select USB Printer or your printer name, 
    click Remove, then click OK.
    When the following dialog box appears, click OK, then click 
    OK to close the System Properties dialog box.
     
    						
    							Troubleshooting393
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    5. Uninstall the printer software as explained in  Uninstalling 
    the Printer Software on page 129. Turn the printer off, restart 
    your computer, then reinstall the printer software as 
    described in the Setup Guide.
    Status and Error Messages
    You can see the printer’s status and error messages on the LCD 
    panel. For more information, see  Status and Error Messages on 
    page 262. 
    Canceling Printing
    You can cancel printing from your computer by using the printer 
    driver or from the printer’s control panel.
    To cancel a print job before it is sent from your computer, for 
    Windows, see  Canceling Printing on page 128 or for Macintosh, 
    see  Canceling Printing on page 194.
    The +Cancel Job button on your printer is the quickest and 
    easiest way to cancel printing.
    For instructions, see  Canceling Printing on page 282.
    Printing in the PostScript 3 Mode Problems
    The problems listed in this section are those that you may 
    encounter when printing with the PostScript driver. All 
    procedural instructions refer to the PostScript printer driver.
     
    						
    							394Troubleshooting
    The printer does not print correctly in the 
    PostScript mode
    The printer does not print
    Cause What to do
    The printer’s emulation mode 
    setting is incorrect.The printer is set to the Auto mode by 
    default, so that it can automatically 
    determine the encoding used in the 
    received print job data and select the 
    appropriate emulation mode. However, 
    there are situations where the printer 
    cannot select the correct emulation 
    mode. In this case, it must be set manually 
    to PS3.
    Set the emulation mode through the 
    SelecType Emulation menu on the printer. 
    See  Emulation Menu on page 230.
    The printer’s emulation mode 
    setting for the interface that you are 
    using is incorrect.The emulation mode can be set 
    individually for each interface which 
    receives print job data. Set the emulation 
    mode for the interface you are using to 
    PS3. 
    Set the emulation mode through the 
    SelecType Emulation menu on the printer. 
    See  Emulation Menu on page 230.
    Cause What to do
    The Color check box is selected in 
    the printer driver when the printer 
    is in the B/W or 4 × B/W mode, and 
    a Color Data Received error 
    occurs.Select the Black check box in the printer 
    driver.
    The Print to file check box is 
    selected in the Print dialog box 
    (except on Mac OS X).Clear the Print to file check box in the Print 
    dialog box.
     
    						
    							Troubleshooting395
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    Printouts are black and white even though the 
    Resolution setting is set to Color in the printer 
    driver. (For Mac OS X users only) (only when 
    printing with an AL-2600 model that is set to the 
    Color mode)
    The Save as File check box is 
    selected on the Output Option 
    sheet in the Print dialog box (Mac 
    OS X only).Clear the Save as File check box on the 
    Output Option sheet in the Print dialog box.
    An incorrect printer driver is 
    selected.Make sure that the PostScript printer driver 
    that you are using to print is selected.
    For Mac OS 9 users only
    The Unlimited Downloadable 
    Fonts check box on the PostScript 
    Options setup option page in the 
    Page Setup dialog box is 
    selected.Clear the Unlimited Downloadable Fonts 
    check box.
    The Emulation menu in the 
    printer’s Control Panel is set to a 
    mode other than Auto or PS3 for 
    the interface that you are using.Change the mode setting to either Auto or 
    PS3.
    Cause What to do
    The Color Conversion setting is set to 
    Standard.Select In Printer from the Color Conversion 
    drop-down list in the Color Sync menu. 
     
    						
    							396Troubleshooting
    The printer driver or printer that you need to use 
    does not appear in the Printer Setup Utility (for 
    Mac OS X 10.3), Print Center (for Mac OS X 10.2), 
    or Chooser (for Mac OS 9)
    The font on the printout is different from that on 
    the screen
    Cause What to do
    QuickDraw GX is in use (Mac OS 
    9).This printer’s driver does not support 
    QuickDraw GX. Disable QuickDraw GX.
    The printer name has been 
    changed.Ask the network administrator for details, 
    then select the appropriate printer name.
    The AppleTalk zone setting is 
    incorrect.Open the Printer Setup Utility (for Mac OS X 
    10.3), Print Center (for Mac OS X 10.2), or 
    Chooser (for Mac OS 9), then select the 
    AppleTalk zone that the printer is 
    connected to.
    Cause What to do
    The PostScript screen fonts are not 
    installed.The PostScript screen fonts must be installed 
    on the computer that you are using. 
    Otherwise, the font that you select is 
    substituted by some other font for display on 
    the screen.
     
    						
    							Troubleshooting397
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    The printer fonts cannot be installed
    The edges of texts and/or images are not smooth
    For Windows users only
    The Send TrueType fonts to printer 
    according to the font Substitution 
    Table setting on the Fonts sheet of 
    the printer’s Properties dialog box 
    is turned on, but the TrueType 
    fonts are not replaced by the 
    printer fonts.
    (For Windows Me or 98)
    The appropriate substitution fonts 
    are not correctly specified on the 
    Device Settings sheet of the 
    printer’s Properties dialog box.
    (For Windows XP or 2000)If the Send TrueType fonts to printer 
    according to the font Substitution Table 
    setting on the Fonts sheet of the printer’s 
    Properties dialog box is turned on, TrueType 
    fonts are replaced by the printer fonts 
    before they are printed. Specify the 
    appropriate substitution fonts using the Font 
    Substitution Table.
    Specify the appropriate substitution fonts 
    using the Font Substitution Table.
    Cause What to do
    The Emulation menu in the 
    printer’s Control Panel is not set to 
    PS3 for the interface that you are 
    using.Change the Emulation menu setting to PS3 
    for the interface that you are using, then try 
    reinstalling the printer fonts again.
    Cause What to do
    The Print Quality is set to Fast. Change the Print Quality setting to Quality.
    The printer does not have 
    sufficient memory.Increase the printer memory.
     
    						
    							398Troubleshooting
    The printer does not print normally via the parallel 
    interface (Windows 98 only)
    The printer does not print normally via the USB 
    interface
    Cause What to do
    The computer is connected to the 
    printer via the parallel interface and 
    the parallel port setting is set to the 
    ECP mode.Make sure that the mode setting is 
    correct.
    Cause What to do
    For Windows users only
    The Data Format setting in the 
    printer’s Properties is not set to 
    ASCII or TBCP.The printer cannot print binary data when it 
    is connected to the computer via the USB 
    interface. Make sure that the Data Format 
    setting, which is accessed by clicking 
    Advanced on the PostScript sheet of the 
    printer’s Properties, is set to ASCII or TBCP.
    If your computer is running Windows XP, 
    click the Device Settings tab in the printer’s 
    Properties, then click the Output Protocol 
    setting and select ASCII or TBCP.
    For Macintosh users only
    The Data Format setting in the 
    printer’s Properties is not set to 
    ASCII.The printer cannot print binary data when it 
    is connected to the computer via the USB 
    interface. Make sure that the Data Format 
    setting, which is accessed by clicking Print 
    from the File menu, is set to ASCII.
     
    						
    							Troubleshooting399
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    The printer does not print normally via the 
    network interface
    Cause What to do
    The Data Format setting is different 
    from the data format setting 
    specified in the application (except 
    on Mac OS X)If the file is created in an application that 
    allows you to change the data format or 
    encoding, such as Photoshop, make sure 
    that the setting in the application 
    matches that in the printer driver.
    The network connection is 
    something other than AppleTalk, 
    and the Data Format setting is not 
    set to ASCII data.If the network connection is something 
    other  than AppleTalk, m ake  sure  that the  
    Data Format setting is set to ASCII data or 
    Tagged binary communications protocol 
    (Windows) or set to ASCII (Macintosh).
    For Windows 2000 or NT 4.0 users 
    only
    Job Management On is selected in 
    the printer’s Properties.When AppleTalk is active and Job 
    Management ON is selected, the printer 
    does not print normally. Make sure to 
    clear the Job Management On check 
    box on the Job Settings sheet of the 
    printer’s Properties.
    For Windows users only
    The computer is connected to the 
    network using AppleTalk in a 
    Windows 2000/NT 4.0 environment, 
    and the Send CTRL+D Before Each 
    Job or Send CTRL+D After Each Job 
    setting on the Device Settings sheet 
    of the printer’s Properties dialog box 
    is set to Yes.Make sure that both the Send CTRL+D 
    Before Each Job and Send CTRL+D After 
    Each Job settings are set to No.
    For Windows users only
    The print data is too large.Click Advanced on the PostScript sheet of 
    the printer’s Properties, then change the 
    Data Format setting from ASCII data 
    (default) to Tagged binary 
    communications protocol.
    For Windows users only
    Printing cannot be performed using 
    the network interface.Click Advanced on the PostScript sheet of 
    the printer’s Properties, then change the 
    Data Format setting from ASCII data 
    (default) to Tagged binary 
    communications protocol.
     
    						
    							400Troubleshooting
    An undefined error occurs (Macintosh only)
    Insufficient memory to print data (Macintosh 
    only)
    Cause What to do
    The version of the Mac OS that 
    you are using is unsupported.This printer’s driver can only be used on 
    Macintosh computers running Mac OS 9 
    version 9.1 or later, and Mac OS X version 
    10.2.4 or later.
    Cause What to do
    The Macintosh printer driver uses 
    available memory in the system to 
    process print data.Try one of the following to free up memory 
    for printing:
    ❏Reduce the RAM cache 
    setting in the Memory 
    control panel (for Mac OS 
    9).
    ❏Close applications that 
    are not in use.
    ❏Increase the memory 
    allocation for the 
    application that you are 
    printing from (for Mac 
    OS 9).
    ❏Turn off background 
    printing.
     
    						
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