GTE Omni Si Database Technical Practices Issue 1 Manual

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a.3Answering Incoming Line-2 Call (C& Main/ACD)
STEPOPERATIONRESULT
1Call received on line 2.The LINE 2 LED flashes at 120 IPM and
ringing is heard.
2Depress LINE 2 pushbutton.(a) One of the following occurs:
1. If line 1 is active, request for line 2 is
ignored.
2. If line 1 is on hold, LINE 2 LED on.
3. If line 1 is staffed/ready, POS STAFF
(CAS) or READY (ACD) LED turns off
and LINE 2 LED is on.
(b) LINE 2 and RLS 
LEDs on.
3When call is completed, depress
the RLS pushbutton to release from
call.(a) LINE 2 and RLS LEDs off.
(b) Agent Instrument returned to initial state
of staffed ready.
a.4Placing Line-2 Call (CAS Main/ACD)
STEPOPERATIONRESULT
1Check that line 1 is either on hold or
inactive.
2Depress LINE 2 pushbutton.(a) If the instrument is in POS STAFF (CAS)
or READY (ACD) state, it is removed
from that state.
(b) LINE 2 and RLS 
LEDs on.
(c) Dial tone heard.
3Dial desired number or depress
appropriate repertory dial
pushbutton.(a) All associated LEDs on.
(b) The right portion of the display indicates
the dialed number 
“XxXx”.(c) 
Ringback tone heard.
4Depress RLS pushbutton to
release call.(a) RLS LED on during pushbutton
depression interval.
(b) LINE 2 and RLS 
LEDs off.
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							TL-130100-10018.5Extending Call to Station (CAS Main)
STEPOPERATIONRESULT
1With call on line 1, depress FLASH
pushbutton.(a) FLASH LED on.
(b) Calling party put on hold.(c) Dial tone heard from branch location.
NOTE:If flash is part of repertory dial number being used, this step is not necessary.
2Depress appropriate repertory
dial pushbutton.(a) Repertory dial LED on.
(b) Repertory dial message displayed on
right portion of display.(c) 
Ringback tone heard.
NOTE:The number may be dialed manually if a repertory dial is not programmed for the
number.
3Depress RLS pushbutton.(a) LINE 1 LED off.
(b) RLS LED off.
8.6Three-Party Conference
8.6.1Establishing Three-Party ConnectionWith call on line 1, add line 2 to the connection by performing the following:
STEPOPERATIONRESULT
1Place line 1 on hold.LINE 1 LED winks.
2Place line 2 call.LINE 2 LED on.
3Depress LINE 1 pushbutton.LINE 1 LED on steady signaling that three-
party connection is established.
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							Releasing Three-Party Connection
To release call on line 1, and place line 2 on hold:
STEPOPERATIONRESULTDepress LINE 2 pushbutton.LINE 2 LED flashes.
Depress RLS pushbutton.LINE 1 LED off.To release a call on line 2, and place line 1 on hold:
STEPOPERATIONRESULT
Depress LINE 1 pushbutton.LINE 1 LED flashes.
2Depress RLS pushbutton.LINE 2 LED off.To release calls on lines 1 and 2:
OPERATIONRESULT
Depress RLS pushbutton.LINE 1 and LINE LEDs off.
a.7PABX Features on an ACD Call
STEPOPERATIONRESULT
1Depress FLASH pushbutton.(a) FLASH LED on.
(b) Dial tone heard.
2Depress the appropriate repertorydial pushbutton, or the system code
for the desired feature.
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							 rTL-130100-10018.8Call Hold (CAS Main/ACD)To place a call on hold while connected to parties on line 1 or line 2:
STEPOPERATlONRESULT
1Depress LINE pushbutton with a
call.LINE LED winks.
2Depress LINE pushbutton again
to return to the call on’hold.LINE LED on steady.
8.9Bad Service Line Reporting
STEPOPERATIONRESULT
1Transmission difficulty is
encountered on line 1. To report,
depress BAD steadily.BAD LINE LED winks until system
records line information: then BAD
LINE LED on LINE pushbutton.
8.10
Supervisory Assistance Features
8.10.1Emergency Assistance Request
STEPOPERATIONRESULT
1Depress EMER (AGT) pushbutton
with a call on line 1.(a) EMER (AGT) LED flashes at 120 IPM.
(b) TLWMON (SUPV) LED on the
supervisory instrument flashes at 120
IPM.
(c) Emergency ringer sounds at supervisory
instrument.
2Depress TONE MUTE (SUPV)
pushbutton on supervisory
instrument.(a) Emergency ringer stops.
(b) “EMERGENCY AGENT XX”
NOTE:
If ringer silence is not desired before talking or when monitoring the requesting
agent, do not perform Step 2, but go to Step 3.
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							TL-130100-1001STEPOPERATIONRESULT
3Depress TLWMON (SUPV)
pushbutton on supervisory
instrument.(a) TLWMON (SUPV) LED on.
(b) Supervisory instrument is connected
to requesting Agent Instrument over
supervisory line 2, and the supervisory
LINE 2 LED on.
(c) Supervisor can talk with/monitor
requesting agent.
NOTE:If Step 2 operation is not performed, the emergency message stops, and the
requesting agent ID number appears in supervisory instrument display.
4Depress RLS pushbutton on
supervisory instrument to release
call.TALWMON (SUPV), LINE 2, and RLS
LEDs off.
8.10.2Requesting Supervisory Assistance
STEPOPERATIONRESULT
1Depress SUPR ASST pushbutton.SUPR ASST LED winks.
8.10.3Responding to Supervisory Assistance Request
STEPOPERATIONRESULT
1Depress SUPR ASST (AGT)
pushbutton with a call on line 1.(a) TLWMON (SUPV) LED on supervisory
instrument flashes at 60 IPM.
(b) Assistance ringer sounds at supervisory
instrument.
NOTE:If ringer silence is not desired before talking or monitoring the requesting agent, do
not perform Step 2, but go to Step 3.
2Depress TONE MUTE (SUPV)
pushbutton on supervisory
instrument.(a) Assistance ringer stops.
(b) “ASSIST AGENT XX”
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							 rTL-130100-1001STEPOPERATIONRESULT
3Depress TLWMON (SUPV)
pushbutton.(a) TLWMON (SUPV) LED on.
(b) Supervisor instrument is connected to
requesting Agent Instrument over
supervisor line 2 and supervisor LINE 2
LED on.
(c) Supervisor can talk with/monitor
requesting agent.
(d) RLS LED on.
NOTE:If Step 2 operation is not performed, the assistance ringer stops, and assistance
message and requesting agent ID number appear in the supervisory instrument
display.
4Depress RLS pushbutton to
release call.TLWMON (SUPV), LINE 2, (SUPV) and
RLS 
LEDs off.
8.10.4Supervisor-Initiated Monitor
STEPOPERATIONRESULT
1Depress TLWMON (SUPV)
pushbutton. Seizes line 1 or line 2.(a) TLWMON (SUPV) LED on supervisory
instrument winks.
(b) DIAL AGENT ID appears in display.
(c) TLWMON (SUPV) LED on.
2Dial a two-digit agent identification.Supervisor can talk with/monitor agent at
Agent Instrument if it is staffed/ready.
3Depress the RLS pushbutton to
release call.Returned to normal.
8.41
8.11.4
Unstaffing Agent Instrument
As a CAS Main
STEP
1
OPERATIONDepress POS STAFF (CAS)
pushbutton.RESULTPOS STAFF (CAS) LED off.
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NOTES:1.Before removing the headset/handset from the Agent Instrument (if desired for
safekeeping), the Agent Instrument must be in the idle mode or a warning tone
(alarm) will sound. An Agent Instrument is in the idle mode under the following
conditions:
(4unstaffed
not on hold
not ringing
lines 1 and 2 are both inactive
In addition, if the Agent Instrument is a supervisor position, there must not be any
emergency or supervisory assistance request pending.
2.The Agent Instrument should be left POWERED ON.
8.11.2As an ACD AgentSTEP
OPERATIONRESULT
1Depress READY pushbutton.READY LED off
2Depress POS STAFF (ACD)
pushbutton.POS STAFF (ACD) LED off.
NOTE:
Same conditions as in the note in paragraph 8.11.1
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9.0KEY ENTRY BiSPLAY UNIT
9.1General
The Key Entry Display Unit (KEDU), shown in Figure 9.1, is an optional
accessory necessary for hotel or health care use to provide additional
features including, but not limited to, message waiting, message metering,
and room status.
In the Hotel/Health Care configuration the FGBS 
OMNI SI PABX will
accommodate a maximum of two Attendant Consoles, four 
KEDUs, and a
maximum of one hard copy printer per KEDU to provide records of all
transactions. The Axiom printer is shown in Figure 9.2.
The KEDU is a desk-mounted console containing data and control entry
pushbuttons, control function 
LEDs, status and clock displays.
9.2Controls, Indicators, and Displays
Various controls, indicators, and displays located on the KEDU (Figure 9.2)
are listed below with brief functional descriptions.
SECURITY LOCK. Prevents unauthorized use of the KEDU.
ALP4 RESET. (Alarm Reset) Displays the current integrity of memory and
allows reset.
WAKE UP. Allows the entry of an automatic wake-up call for a specific room
and time, up to 24 hours in advance.
MESG METER. (Message Meter) Allows the entry of a room number for
recording outgoing calls. Recording can be pegged per completed call or on
a measured rate of service based on the trunk group. This information is
programmed into the data base for the specific switch and location.
ROOM RSTR. (Room Restriction) Allows the entry of a room number to be
restricted from Direct Outside Dialing (DOD).
TIME. Allows the display or update of month, day, hour, minute, and year.
MESG WTG. (Message Waiting) Allows the entry of a room number by
flashing a lamp on the room telephone to advise a guest of a message waiting
at the desk.
ROOM STAT. (Room Status) Allows the status of a room to be displayed as
follows: available or unavailable, occupied or unoccupied; if maid service is
needed, in progress, or completed.
BONT DIST. (Do Not Disturb) Allows a room number to be entered to block
that room from all calls. An administrative station or the Attendant Console’
can activate, deactivate, or override the DO NOT DISTURB feature.
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o-276Figure 9.1 Key Entry Display Unit
lure 9.2
Axiom Printer Used with (or without) KEDU in Hotel
Health Care Applications8187
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