GTE Omni Si Database Technical Practices Issue 1 Manual

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01LEFT DISPLAY CHARACTERS l-1 6RlGHT DISPLAY CHARACTERS 17-3210
4CALL32 APHANUMERIC CHARACTER DISPLAY*INITIALIZATIONN.WAlTlNGREQUESTINDICATORINDICATOR
HEP .
TLK /MONDIAL (SUPV)WAS)
D1MF KEY PAD
Figure 17.6Agent Instrument Controls and indicators
Agent Instrument17.8.1 One analog voice channel and one full-duplex,
Interfacedigital, data link channel allow each Agent Instrument to
communicate with the system. An Agent Instrument can be
optionally equipped with a second analog channel to support
additional features as explained in Agent Instrument features in
TL-130000-1001.The analog channel handles both DTMF signaling and voice
communication between the Agent Instrument and the system.
The analog channels are cable connected to the system via two
pairs of tip and ring connections to two circuits on an 
FB-17254-A line circuit card. The line circuit card, which the Agent
Instrument connects to, is located in a universal card slot in the
PEC equipment file.
The digital data link channel is cable-connected to the system
via a dual-port FB-17209-A SIDML (Dual Modem Loop
Interface-2) card. The Agent Instrument connects to this card,
which is located in a universal card slot in the PEC equipment
file. The data link is a full-duplex, 
1,200-baud current loop.
See paragraph 3.6.17 for a description of the SIDML card and
paragraph 3.6.12 for a description of the line circuit card. 
TL-1300300-l 001 describes Agent Instrument cabling.
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							Agent Instrument17.8.2 Each Agent Instrument has five EPROM (Erasable
ControlL And
Programmable Read-Only-Memory) chips. These EPROMs
initializationcontain generic software that allows the Agent Instrument to
function in the CAS Main, ACD, or supervisory modes. If the
system includes two or more Agent Instruments, at least one of
the instruments will be equipped for supervisory functions. There
may be up to eight supervisory functions in a fully configured
system.
During system startup, the system sends initialization data to all
Agent Instruments for all repertory dial pushbuttons, source
messages, special messages, and system dependent timing
values. The mode of operation (CAS Main, ACD, or supervisory)
is also set during initialization.
When an Agent Instrument receives a command from the
system, it verifies the format, test, and checksum, and responds
with a positive acknowledgment (ACK) if the command is correct,
or with a negative acknowledgment (NAK) if the command is in
error. A NAK causes the command in error to be retransmitted.
If the supervisor moves an agent between agent groups, the
Agent Instrument for that agent is automatically reinitialized with
the new agent group’s repertory dial pushbutton assignments and
mode of operation. This facilitates movement between CAS Main
and/or ACD agent groups without the physical replacement for
the agent’s instrument or relocation of the agent. TL-130500-1001
An on-line, self-test diagnostic, resident in Agent Instrument
PROM, routinely checks the generic software program. When
the Agent Instrument is in the unstaffed mode, the user can
request specific off-line, stand-alone maintenance diagnostics
from the console keypad. These diagnostics test all the LED and
alphanumeric displays, test the display console parameters, and
show the contents of various internal registers.
Agent Instrument17.8.3 Power to the Agentlinstrument comes form either a 24
PowerVAC transformer connected to a local 115-AC power source or
from VDC power supply. Battery input to the Agent Instrument
should not exceed -54 VDC. Agent Instrument power
connections are described in TL-130300-1001.
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displayed. Manual dialing causes the digits, as entered via the
keypad, to be displayed.
EMER (Emergency) Pushbutton - Depressing the EMER
pushbutton signals the supervisor that 
anagent requiring
supervisory action on an incoming line 1 call . At the supervisory
position, this pushbutton allows the user to silence the alerting
tone and display the agent ID and type of assistance required.
(Refer to MUTE.) After depressed the EMER pushbutton, the
EMER LED flashes at 120 IPM this acknowledges system
acceptance and the LED extinguishes after the Line 1 call is
released.
FLASH Pushbutton 
- The FLASH pushbutton allows the user to
gain access to a branch location while processing a line 1 call,
or the user can access standard PABX features on line 1 or 2.
Depressing the FLASH pushbutton causes the FLASH LED to
light steadily until instrument action is complete or the pushbutton
is released.
FUSE 
- A fuse located on the left rear of the Agent Instrument
provides circuit protection.
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KEDU (KEY ENTRY
18.0 The KEDU (Key Entry Display Unit) (Figure 18.1)
DISPLAY UNIT)provides control and display of Hotel/Motel features including
l Automatic wake-up service
l Room message waiting (indicator lamp) service@ Room restriction to prevent unauthorized calling
l Do not disturb service
l Room status (maid service)
l Message units metering
l Month/day/hour/minute display
A maximum of two KEDUs can connect to the system, with one
assigned as the master with extended control over the features.
l The master KEDU can update the system’s real-time clock,
adjusting for daylight saving time changes.
l The master KEDU can output individual or total memory dumps
of all features on the Hotel/Health Care printer for a hard-
copy record.
l The master KEDU controls memory-clearing functions.
NOTE: Predetermined entries in the data base enable any of the
six features, plus the time functions, to be allowed or disallowed
for both KEDUs.
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DISPLAY PANEL- KEYPAD
I
LEDS
PUSHBUTTONS
Figure 18.1
KEDU (Key Entry Display Unit)
KEDUI18.1 The KEDU interfaces with the system via the SIDML (SI
System InterfaceDual Modem and Current Loop) FB-17209-A card located in a
PCMUS slot.
l The SIDML provides full-duplex, 110, 300 or 1,200 baud.
20ma, current loop data link. There are two in/out ports per
card, and each port support a KEDU or a printer
8 The system supports a maximum ,of two FB-17209-A SIDML
cards and is limited to a 
ma’ximum of two KEDUs or printers
NOTE: The SIDML card is described in paragraph 3.6.17
The KEDU is powered by either a remote -46 VDC system or a
local power-pack assembly.
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							TL-130500-1001Controls,18.2 The KEDU controls, indicators, and displays (Figure 18.2)
Indicators,are listed below:
and DisplaysALM RESET. (Alarm Reset). Allows the alarm to be reset.
CLEAR. Allows the removal of data or time information from the
KEDU memory.
DATA-RESPONSE CODE. When DONT DIST, MESG METER,
MESG WTG, ROOM RSTR, or ROOM STAT functions are
requested, the LED lights, and the display indicates the
respective data and/or response code.
DONT 
DIST. (Do Not Disturb). Allows a room number to be
entered to block that room from all calls. An administrative
station or the Attendant Console can activate, deactivate, or
override the DO NOT DISTURB feature.
ENTER/XCUTE (Enter/Execute). Allows removal of data if
depressed after the CLEAR pushbutton, or allows entry of new
data after the data is entered via the KEYPAD, and executes the
new data when depressed a second time for the following
features:
WAKE UPMESG WTG
MESG METERROOM STAT
ROOM RSTRDONT 
DISTHOUR-MINUTE.Lights the LED and indicates real or wake-
up times, respectively, when the TIME or WAKE-UP function is
requested.
KEYPAD. Allows the entry of the appropriate numerical data
required for programming and executing the various functions.
MESG METER (Message Meter). Allows the entry of a room
number for recording outgoing calls. Recording can be pegged
per completed call or on a measured rate of service based on
the trunk group. This information is programmed into the data
base for the specific switch and location.
MESG WTG (Message Waiting). Allows the entry of a room
number by flashing a lamp on the room telephone to advise a
guest of a message waiting at the desk.
MONTH-DAY. Lights the LED and indicates the month (1
through 12) and day (1 through 31) when the TIME function is
requested.
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							TL-130500-1001ROOM NUMBER. Lights the LED and indicates the room
number (3 or 4 digits) when DON 
DIST, MESG METER, MESG
WTG, ROOM RSTR, ROOM STAT, or WAKE-UP functions are
being executed.ROOM RSTR (Room Restriction). Allows the entry of a room
number to be restricted from DOD (Direct Outside Dialing).ROOM STAT (Room Status). Allows the status of a room to be
displayed as follows: available or unavailable, occupied or
unoccupied; if maid service is needed, in progress or completed.
SECURITY LOCK. Prevents unauthorized use of the KEDU.TIME. Allows the display or update of month, day, hour, minute,
and year.WAKE-UP. Allows the entry of an automatic wake-up call for a
specific room and time, up to 24 hours in advance.
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I  Fll F,F, ” R
e110
0.
MONTHDAYHOURMINUTERESPONSECODE
HHBB HHBH :-
ROOM0NUMBERDATA0
tt
/DISPLAY FIELDS
LED FIELD 
B0 THROUGH L
q 101
nlnnLED FIELD ALED FIELD C
lIzNEl01
LzrllicIcIKEY PAD
ALA
RESETWAKEUPMESGROOMTIMEMESGROOMDONTCLEARENTER/
METERRSTRWAITSTATDISTEXECUTE
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