Honeywell 1900gsr 2 User Manual

							CHAPTER
15
Xenon/Granit User Guide 331
MAINTENANCE AND 
TROUBLESHOOTING
Repairs
Repairs and/or upgrades are not to be performed on this product. These services 
are to be performed only by an authorized service center (see Customer Support on 
page xvii).
Maintenance
Your device provides reliable and efficient operation with a minimum of care. 
Although specific maintenance is not required, the following periodic checks 
ensure dependable operation:
Cleaning the Scanner
The scanner or base’s housing may be cleaned with a soft cloth or tissue damp-
ened with water (or a mild detergent-water solution.)  If a detergent solution is 
used, rinse with a clean tissue dampened with water only.
Cleaning the Window
Reading performance may degrade if the scanner’s window is not clean. If the win-
dow is visibly dirty, or if the scanner isn’t operating well, clean the window with one 
of the cleaning solutions listed for Health Care Housing, below.
Caution:   Do not submerge the scanner in water. The scanner’s housing is 
not watertight. Do not use abrasive wipes or tissues on the 
scanner’s window. Abrasive wipes may scratch the window. 
Never use solvents (e.g., acetone) on the housing or window. 
Solvents may damage the finish or the window. 
						

							332 Xenon/Granit User Guide
Health Care Housing
Some configurations of Xenon scanners are available with an external plastic 
housing that is designed to resist the effects of harsh chemicals in a health care 
environment. The plastic is crystalline in nature, which helps prevent chemicals 
from seeping through the housing.
Important! The following cleaning solutions have been tested to assure safe clean-
ing of your scanner’s disinfectant-ready housing. They are the only solutions 
approved for use with these scanners. Damage caused by the use of cleaners other 
than those listed below may not be covered by the warranty.
•Sani-Cloth
® HB wipes
•Sani-Cloth
® Plus wipes
• Super Sani-Cloth
® wipes
• Isopropyl Alcohol wipes (70%)
•CaviWipes
™
•Virex® 256
•409
® Glass and Surface Cleaner
•Windex
® Blue
•Clorox
® Bleach – 10%
• Gentle dish soap and water
Inspecting Cords and Connectors
Inspect the interface cable and connector for wear or other signs of damage. A 
badly worn cable or damaged connector may interfere with scanner operation. 
Contact your distributor for information about cable replacement. Cable replace-
ment instructions are on page 332.
Replacing Cables in Corded Scanners
The standard interface cable is attached to the scanner with an 10-pin modular 
connector. When properly seated, the connector is held in the scanner’s handle by 
a flexible retention tab. The interface cable is designed to be field replaceable.
• Order replacement cables from Honeywell or from an authorized distributor.
• When ordering a replacement cable, specify the cable part number of the 
original interface cable. 
						

							Xenon/Granit User Guide 333
Replacing a Xenon Interface Cable
1. Turn the power to the host system OFF.
2. Disconnect the scanner’s cable from the terminal 
or computer.
3. Locate the small hole on the back of the scanner’s 
handle. This is the cable release.
4. Straighten one end of a paper clip.
5. Insert the end of the paper clip into the small hole 
and press in. This depresses the retention tab, 
releasing the connector. Pull the connector out 
while maintaining pressure on the paper clip, then 
remove the paper clip.
6. Replace with the new cable. 
Insert the connector into the opening and press firmly. The connector is keyed 
to go in only one way, and will click into place.
Replacing a Granit Interface Cable
1. Turn the power to the host system OFF.
2. Disconnect the scanner’s cable from the terminal or 
computer.
3. Unscrew the locking plate on the bottom of the 
scanner.
4. Slide the locking plate away from the connector and 
pull the cable out of the scanner.
5. Replace with the new cable. 
Insert the connector into the opening and press firmly. 
6. Slide the locking plate over the base of the connector 
to secure the cable, and screw the plate into place.
Replacing Cables and Batteries in Cordless Systems
Replacing an Interface Cable in a Base
1. Turn the power to the host system OFF.
2. Disconnect the base’s cable from the terminal or computer.
Cable
Release 
						

							334 Xenon/Granit User Guide3. Turn the base upside down.
4. Pull the connector out while maintaining pressure on the connector release 
clip.
5. Replace with the new cable. 
Insert the connector into the opening and press firmly. The connector is keyed 
to go in only one way, and will click into place.
Changing a Xenon Scanner Battery
1. Use a Phillips head screwdriver to remove the screw from the end cap.
2. Remove the end cap and remove the battery from the handle.
3. Insert replacement battery.
4. Replace end cap and screw.
CCB01-010BT Base:CCB02-100BT/CCB05-100BT Base:
End Cap 
						

							Xenon/Granit User Guide 335
Changing a Granit Scanner Battery
1. Twist the tab in the bottom of the end cap and open the hinged battery door. 
(When new, the battery door may stick. Use pliers to twist the tab and open the 
door until it loosens up.)
2. Remove the battery from the handle.
3. Insert replacement battery.
4. Close the battery door and twist the tab to lock it.
Note:The battery door is designed to pop off the hinge if the scanner is dropped while 
changing a battery. If this occurs, simply snap it back on.
Troubleshooting a Corded Scanner
The scanner automatically performs self-tests whenever you turn it on. If your 
scanner is not functioning properly, review the following Troubleshooting Guide to 
try to isolate the problem.
Is the power on?  Is the aimer on? 
If the aimer isn’t illuminated, check that:
• The cable is connected properly.
• The host system power is on (if external power isn’t used).
• The trigger works.
Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the scanner or in the decoder to which the scanner connects.
Is the bar code displayed but not entered? 
						

							336 Xenon/Granit User GuideThe bar code is displayed on the host device correctly, but you still have to press a 
key to enter it (the Enter/Return key or the Tab key, for example).
• You need to program a suffix. Programming a suffix enables the scanner to 
output the bar code data plus the key you need (such as “CR”) to enter the data 
into your application. Refer to Prefix/Suffix Overview on page 159 for further 
information.
The scanner won’t read your bar code at all.
1. Scan the sample bar codes in the back of this manual. If the scanner reads the 
sample bar codes, check that your bar code is readable.
Verify that your bar code symbology is enabled (see Chapter 10). 
2. If the scanner still can’t read the sample bar codes, scan All Symbologies 
On, page 186.
If you aren’t sure what programming options have been set in the scanner, or if you 
want the factory default settings restored, refer to Reset the Factory Defaults on 
page 265.
Troubleshooting a Cordless System
Troubleshooting a Base
Note:Visit the Services and Support section of our website (www.honeywellaidc.com) to 
check for the latest software for both the scanner and the base.
If your base is not functioning properly, review the following troubleshooting 
guidelines to try to isolate the problem.
Is the red LED on? 
If the red LED isn’t illuminated, check that:
• The power cable is connected properly and there is power at the power source.
• The host system power is on (if external power isn’t used).
Is the green LED on? 
If the green LED isn’t illuminated, check that:
• The scanner is correctly placed in the base.
• There is external power or 12 volt host power.
• Charge mode is turned on. (See  "Beeper and LED Sequences and Meaning" on 
page 49)
• The battery is not bad or deeply discharged. In some cases, the scanner’s battery 
may trickle charge to bring it into an acceptable level and then transition to a 
normal charge cycle. 
						

							Xenon/Granit User Guide 337
Troubleshooting a Cordless Scanner
Note:Make sure that your scanner’s battery is charged.
Visit the Services and Support section of our website (www.honeywellaidc.com) to 
check for the latest software for both the scanner and the base or Access Point.
Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the base or Access Point to which the scanner connects.
Is the bar code displayed but not entered into the application?
The bar code is displayed on the host device correctly, but you still have to press a 
key to enter it (the Enter/Return key or the Tab key, for example).
• You need to program a suffix. Programming a suffix enables the scanner to 
output the bar code data plus the key you need (such as “CR”) to enter the data 
into your application. Refer to Prefix/Suffix Overview on page 159 for further 
information.
The scanner won’t read your bar code at all.
• Scan the sample bar codes in the back of this manual. If the scanner reads the 
sample bar codes, check that your bar code is readable.
• Verify that your bar code symbology is enabled (see Chapter 10). 
• If the scanner still can’t read the sample bar codes, scan All Symbologies on 
page 186. 
						

							338 Xenon/Granit User Guide 
						

							APPENDIX
A
Xenon/Granit User Guide 339
REFERENCE CHARTS
Symbology Charts
Note:“m” represents the AIM modifier character. Refer to International Technical 
Specification, Symbology Identifiers, for AIM modifier character details.
Prefix / Suffix entries for specific symbologies override the universal (All Symbologies, 
99) entry.
Refer to Data Edit beginning on page 159 and Data Format beginning on page 165 
for information about using Code ID and AIM ID.
Linear Symbologies
AIMHoneywell
SymbologyIDPossible  modifiers 
(m)IDHex
All Symbologies99
Codabar ]Fm0-1 a 61
Code 11 ]H3 h 68
Code 128 ]Cm0, 1, 2, 4 j 6A
Code 32 Pharmaceutical (PARAF) ]X0 < 3C
Code 39 (supports Full ASCII mode) ]Am0, 1, 3, 4, 5, 7 b 62
TCIF Linked Code 39 (TLC39)
]L2 T 54
Code 93 and 93i ]Gm0-9, A-Z, 
a-mi69
EAN ]Em0, 1, 3, 4 d 64
EAN-13 (including Bookland EAN)
]E0 d 64
EAN-13 with Add-On
]E3 d 64
EAN-13 with Extended Coupon Code
]E3 d 64
EAN-8
]E4 D 44 
						

							340 Xenon/Granit User Guide
2D Symbologies
EAN-8 with Add-On
]E3 D 44
GS1
GS1 DataBar
]em0y79
GS1 DataBar Limited
]em{ 7B
GS1 DataBar Expanded
]em}7D
GS1-128 
]C1 I 49
2 of 5
China Post (Hong Kong 2 of 5)
]X0 Q 51
Interleaved 2 of 5
]Im0, 1, 3 e 65
Matrix 2 of 5
]X0 m 6D
NEC 2 of 5
]X0 Y 59
Straight 2 of 5 IATA
]Rm0, 1, 3 f 66
Straight 2 of 5 Industrial 
]S0 f 66
MSI ]Mm0, 1 g 67
Telepen ]Bmt74
UPC 0, 1, 2, 3, 8, 9, A, B, C
UPC-A
]E0 c 63
UPC-A with Add-On
]E3 c 63
UPC-A with Extended Coupon Code
]E3 c 63
UPC-E
]E0 E 45
UPC-E with Add-On
]E3 E 45
UPC-E1
]X0 E 45
Add Honeywell Code ID
5C80
Add AIM Code ID
5C81
Add Backslash
5C5C
Batch mode quantity
535
AIMHoneywell
SymbologyIDPossible  modifiers 
(m)IDHex
AIMHoneywell
SymbologyIDPossible  modifiers 
(m)IDHex
All Symbologies99
Aztec Code ]zm0-9, A-C z 7A