HP 8610 E Owners Manual
Have a look at the manual HP 8610 E Owners Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
9 Printer management tools ............................................................................................................................. 115 Toolbox (Windows) ............................................. .............................................................................. 116 Open the Toolbox .............................................. .............................................................. 116 HP Utility (OS X) ............................................................................................................ ................... 117 Embedded web server ........................................... .......................................................................... 118 About cookies ................................................. ................................................................. 118 Open the embedded web server .................................. ................................................... 118 10 Solve a problem ........................................... ............................................................................................... 121 HP support ................................................................................................................... .................... 122 Register printer .............................................. .................................................................. 122 Support process ............................................... ................................................................ 122 Obtain electronic support ..................................... ............................................................ 122 HP support by phone ....................................................................................................... 12 3 Before you call ............................................... ................................................. 123 Phone support period .......................................... ............................................ 123 Support phone numbers ......................................... ......................................... 123 After the phone support period ................................ ........................................ 123 Get help from the printer control panel ....................... ...................................................................... 124 Understand printer reports .................................... ........................................................................... 125 Printer status report ......................................... ................................................................ 125 Network configuration page .................................... ......................................................... 126 Solve printer problems ........................................ ............................................................................. 129 The printer shuts down unexpectedly ........................... ................................................... 129 Printhead alignment fails ..................................... ............................................................ 129 Paper-feed problems ........................................... ............................................................ 129 The printer cannot read the memory device ..................... ............................................... 130 Solve printing problems ....................................... ............................................................................. 131 Solve copy problems ........................................... ............................................................................. 135 Copies are blank or faded ..................................... ........................................................... 135 Size is reduced ............................................... ................................................................. 135 Copy quality is poor .......................................... ............................................................... 135 Solve scan problems ........................................... ............................................................................. 137 Scanner did nothing ........................................... .............................................................. 137 Scan takes too long ........................................... .............................................................. 137 Part of the document did not scan or text is missing .......... ............................................. 137 Text cannot be edited ......................................... ............................................................. 138 Scanned image quality is poor ................................. ........................................................ 139 Unable to scan to network folder .............................. ....................................................... 139 U n able to scan to email ....................................... ............................................................ 140 Solve fax problems ............................................ ............................................................................... 141 The fax test failed .......................................................................................................... .. 141 The "Fax Hardware Test" failed ...................................................................... 141 ENWW ix
The "Fax Connected to Active Telephone Wall Jack" test failed .................... 142 The "Phone Cord Connected to Corr ect Port on Fax" test failed .................... 142 The "Using Correct Type of Phone Cord with Fax" test failed ........................ 143 The "Dial Tone Detection" test failed ......................... ..................................... 144 The "Fax Line Condition" test failed .......................... ...................................... 144 The display always shows Phone Off Hook ..................................................................... 145 The printer is having problems sending and receiving faxes .... ....................................... 145 The printer cannot receive faxes, but can send faxes .......... ........................................... 147 The printer cannot send faxes, but can receive faxes .......... ........................................... 148 Solve HP ePrint and HP Printables problems .................... .............................................................. 149 Solve network problems ........................................ ........................................................................... 150 General network troubleshooting ..................................................................................... 150 Unable to connect the printer wirelessly ...................... .................................................... 150 Step 1: Make sure the Wireless (802.11) light is turned on .... ........................ 150 Step 2: Make sure the computer i s connected to the wireless network .......... 151 Step 3: Run the wireless test .......................................................................... 151 Step 4: Restart components of the wireless network ...................................... 152 Solve printer management problems ............................. .................................................................. 153 Embedded web server cannot be opened ....................................................................... 153 Printhead maintenance ......................................... ........................................................................... 155 Clean the printhead ........................................... .............................................................. 155 Align the printhead ........................................... ................................................................ 156 Calibrate the linefeed ........................................ ............................................................... 157 Reinstall the printhead ....................................... .............................................................. 157 Clear jams .................................................... .................................................................................... 159 Clear paper jams inside the printer ........................... ....................................................... 159 Clear paper jams in the automatic document feeder ....................................................... 160 Avoid paper jams ............................................................................................................. 161 Clear the print carriage ...................................... ............................................................................... 162 Appendix A Technical information ............................. ...................................................................................... 163 Warranty information .......................................... .............................................................................. 164 Ink cartridge warranty information ............................ ....................................................... 164 Specifications ................................................ ................................................................................... 165 System requirements ........................................... ............................................................ 165 Environmental specifications .................................. ......................................................... 165 Input tray capacity ........................................... ................................................................. 165 Output tray capacity ......................................................................................................... 166 Paper size and weights ........................................ ............................................................ 166 Print specifications ............................................. .. ............................................................ 166 Copy specifications ........................................... ............................................................... 166 Scan specifications ........................................... ............................................................... 166 Fax specifications ............................................ ................................................................ 167 Cartridge yield ............................................... ................................................................... 167 x ENWW
Acoustic emission specifications ..................................................................................... 167 Regulatory information ........................................ ............................................................................. 169 Regulatory Model Number ....................................... ........................................................ 169 FCC statement ................................................. ................................................................ 170 Notice to users in Korea .................................................................................................. 17 0 VCCI (Class B) compliance statem ent for users in Japan ............................................... 170 Notice to users in Japan about the power cord ................. .............................................. 170 Noise emission statement for Germany .......................... ................................................. 171 Visual display workplaces statem ent for Germany .......................................................... 171 Notice to users of the U.S. tel ephone network: FCC requirements ................................. 171 Notice to users of the Canadian telephone network ............. ........................................... 172 Notice to users in the European Economic Area ................. ............................................ 172 Notice to users of the German telephone network ............... ........................................... 173 Australia wired fax statement ................................. .......................................................... 173 European Union Regulatory Notice .............................. ................................................... 173 Products with external AC Adapters ............................................................... 173 Products with wireless functionality .......................... ....................................... 173 European telephone network declaration (Modem/Fax) ............ ..................... 174 Declaration of conformity ..................................... ............................................................ 174 Regulatory information for wireless products ................................................................... 174 Exposure to radio frequency radiation ......................... ................................... 175 Notice to users in Brazil ..................................... ............................................. 175 Notice to users in Canada ............................................................................... 175 Notice to users in Taiwan ..................................... ........................................... 176 Notice to users in Mexico ..................................... ........................................... 176 Wireless notice to users in Japan ............................. ...................................... 176 Environmental product stewardship program ..................... .............................................................. 177 Paper use ..................................................... ................................................................... 177 Plastics ...................................................... ...................................................................... 177 Material safety data sheets ................................... ........................................................... 177 Recycling program ............................................. .............................................................. 178 HP inkjet supplies recycling program .......................... ..................................................... 178 Disposal of waste equipment by users .......................... .................................................. 178 Power consumption ............................................. ............................................................ 178 Chemical substances ........................................... ............................................................ 178 Battery disposal in the Netherlands ........................... ...................................................... 179 Battery disposal in the Taiwan ......................................................................................... 179 California Perchlorate Material Notice ........................ ..................................................... 179 Toxic and hazardous substance table (China) ................... ............................................. 179 Restriction of hazardous substance (Ukraine) .................. ............................................... 179 Restriction of hazardous substance (India) .................... ................................................. 180 EPEAT ................ ........................................................................................................ .... . 180 China SEPA Ecolabel User Information .......................... ................................................ 180 ENWW xi
Appendix B Additional fax setup ...................................................................................................................... 181 Set up faxing (parallel phone systems) ........................ .................................................................... 182 Select the correct fax setup for your home or office .......... .............................................. 183 Case A: Separate fax line (no voice calls received) ........... ............................................. 184 Case B: Set up the printer with DSL ................................................................................ 185 Case C: Set up the printer wit h a PBX phone system or an ISDN l ine ............................ 186 Case D: Fax with a distinctive ring service on the same line ........................................... 187 Case E: Shared voice/fax line ................................. ......................................................... 188 Case F: Shared voice/fax line with voice mail ................. ................................................ 189 Case G: Fax line shared with co mputer modem (no voice calls received) ...................... 190 Set up the printer with a computer dial-up modem .............. ........................... 191 Set up the printer with a computer DSL/ADSL modem ............. ...................... 192 Case H: Shared voice/fax line with computer modem ............. ........................................ 193 Shared voice/fax with computer dial-up modem ............................................. 193 Shared voice/fax with computer DSL/ADSL modem ....................................... 194 Case I: Shared voice/fax line with answering machine .......... .......................................... 196 Case J: Shared voice/fax line wi th computer modem and answering machine ............... 197 Shared voice/fax line with compu ter dial-up modem and answering machine ........................................................................................................... 197 Shared voice/fax line with compu ter DSL/ADSL modem and answerin g machine ........................................................................................................... 199 Case K: Shared voice/fax line with computer dial-up modem and v oice mail ................. 201 Serial-type fax setup ........................................................................................................ ................. 203 Test fax setup ................................................ ................................................................................... 204 Appendix C Errors (Windows) .................................. ........................................................................................ 205 Fax memory full .............................................................................................................. .................. 207 Unable to communicate with printer ............................ ..................................................................... 208 Low on ink .................................................... .................................................................................... 209 Printhead Problem ............................................. ............................................................................... 210 Ink Cartridge Problem ......................................... ............................................................................. 211 Replace the ink cartridge ..................................... ............................................................................. 212 Incompatible older generation ca rtridge installed ............................................................................ . 213 Paper Mismatch ................................................ ............................................................................... 214 The cartridge cradle cannot move .............................. ...................................................................... 215 Paper Jam ..................................................... ................................................................................... 216 The printer is out of paper ................................... ............................................................................. 217 Printer Offline ............................................... .................................................................................... 218 Printer Paused ................................................ .................................................................................. 219 Document failed t o print ...................................... ............................................................... .............. 220 Printer failure ............................................... ..................................................................................... 221 Door or cover open ............................................ ............................................................................... 222 Previously used ink cartridge installed ....................... ...................................................................... 223 Ink cartridges depleted ....................................... .............................................................................. 224 xii ENWW
Ink cartridge failure ........................................................................................................................... 225 Printer supply upgrade ........................................ ............................................................................. 226 Printer supply upgrade successful ............................. ...................................................................... 227 Printer supply upgrade problem ................................ ....................................................................... 228 Non-HP ink cartridges installed ............................... ......................................................................... 229 Using Genuine HP Cartridges has its Rewards ................... ............................................................ 230 Counterfeit Cartridge Advisory ................................ ......................................................................... 231 Used, Refilled or Counterfeit Cartridge D etected ............................................................................. 232 Use SETUP cartridges .......................................... ........................................................................... 233 Do not use SETUP cartridges ................................... ....................................................................... 234 Not enough ink at startup ..................................... ............................................................................ 235 Use black ink only? ........................................... ............................................................................... 236 Use color ink only? ........................................... ................................................................................ 237 Incompatible ink cartridges ................................... ............................................................................ 238 Ink sensor failure ............................................ .................................................................................. 239 Ink sensor warning ............................................ ............................................................................... 240 Problem with printer preparation .............................. ........................................................................ 241 Color cartridge out of ink .................................... .............................................................................. 242 Black cartridge out of ink .................................... .............................................................................. 243 Automatic document feeder cover open .......................... ................................................................. 244 Problem with ink system ....................................... ............................................................................ 245 Index ......................................................... ........................................................................................................ 247 ENWW xiii
1 How do I? ●Get started on page 3 ● Print on page 41 ● Copy and scan on page 53 ● Fax on page 61 ● Web Services on page 87 ● Work with ink cartridges on page 95 ● Solve a problem on page 121 ENWW 1
2 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● HP Digital Solutions ● Near field communication (NFC) ● Paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Insert a USB flash drive ● Set up and use accessories ● Maintain the printer ● Update the printer ● Open the HP printer software (Windows) ● Turn the printer off ● Restore defaults ENWW 3
Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with th e printer is accessible for users with visual impairments or low vision by using your operating system's accessib ility options and features. The software also supports most assistive technology such as screen reader s, Braille readers, and voice-to-text applications. For users who are color blind, colored but tons and tabs used in the HP so ftware have simple text or icon labels that convey the appropriate action. Mobility For users with mobility impairm ents, the HP software functions can be executed through keyboard commands. The HP software also s upports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKe ys, and MouseKeys. The printer doors, butto ns, paper trays, and paper-width guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this printer and HP 's commitment to product accessibility, visit HP's website at www.hp.com/accessibility. (OS X) For accessibility information, visit the Apple website at www.apple.com/accessibility. 4 Chapter 2 Get started ENWW