HP 8610 E Owners Manual

							C Errors (Windows)
●Fax memory full
●
Unable to communicate with printer
●
Low on ink
●
Printhead Problem
●
Ink Cartridge Problem
●
Replace the ink cartridge
●
Incompatible older genera tion cartridge installed
●
Paper Mismatch
●
The cartridge cradle cannot move
●
Paper Jam
●
The printer is out of paper
●
Printer Offline
●
Printer Paused
●
Document failed to print
●
Printer failure
●
Door or cover open
●
Previously used ink cartridge installed
●
Ink cartridges depleted
●
Ink cartridge failure
●
Printer supply upgrade
●
Printer supply upgrade successful
●
Printer supply upgrade problem
●
Non-HP ink cartridges installed
●
Using Genuine HP Cartridges has its Rewards
●
Counterfeit Cartr idge Advisory
●
Used, Refilled or Counter feit Cartridge Detected
●
Use SETUP cartridges
ENWW 205 
						

							●Do not use SETUP cartridges
●
Not enough ink at startup
●
Use black ink only?
●
Use color ink only?
●
Incompatible ink cartridges
●
Ink sensor failure
●
Ink sensor warning
●
Problem with printer preparation
●
Color cartridge out of ink
●
Black cartridge out of ink
●
Automatic document feeder cover open
●
Problem with ink system
206 Appendix C   Errors (Windows) ENWW 
						

							Fax memory full
If Backup Fax Reception or HP Digital Fax is enabled and the printer has a problem (such as a paper
jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer's
memory might fill up with faxes that have not been printed yet  or transferred to the computer.
To solve this problem, resolve  any problems with the printer.
For more information, see 
Solve fax problems on page 141.
ENWW Fax memory full 207 
						

							Unable to communicate with printer
The computer cannot communicate with the printer because one of the following events has
occurred:
● The printer has been turned off.
● The cable connecting the printer, such as a USB cable or a netw
ork (Ethernet) cable, has been
disconnected.
● If the printer is connected to a wireless network, the wireless
 connection has been broken.
To solve this problem, try  the following solutions:
● Make sure the printer 
is turned on and that 
 (the Power light) is on.
● Make sure the power cord and othe
r cables are working and are firmly connected to the printer.
● Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
outlet.
● If the printer is connected to a network, make sure the network
 is functioning properly. For more
information, see 
General network troubleshooting on page 150.
● If the printer is connected to a wireless network, make sure the wireless network is functioning
properly. For more
 information, see 
Unable to connect the printer wirelessly on page 150.
208 Appendix C   Errors (Windows) ENWW 
						

							Low on ink
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low ink warning message, consi der having a replacement cartridge available to avoid possible
printing delays. You do not need  to replace cartridges until prompted to do so.
For information about replacing ink cartridges, see 
Replace the ink cartridges on page 99. For
information about ordering ink cartridges, see 
Order ink cartridges on page 101. For information
about recycling used ink supplies, see 
HP inkjet supplies recycling program on page 178.
NOTE: Ink from the cartridges is used  in the printing process in a number of different ways,
including in the initialization  process, which prepares the pri nter and cartridges for printing. In
addition, some residual ink is left in the cartridge after it i s used. For more information see
www.hp.com/go/inkusage.
ENWW Low on ink 209 
						

							Printhead Problem
The printhead is missing, not detected, incorrectly installed, or incompatible.
If this error occurs at printer setup, try the fo llowing solutions:
● Reinstall th
e printhead.
For more information, see 
Reinstall the printhead on page 157.
CAUTION: The printheads contain electrica l contacts that can be damaged  easily.
If this error occurs af ter the printer has been used for a peri od of time, try the following solutions:
● Turn the printer off and on.
Turn off the printer, and then t
urn it on again by pressing 
 (the Power button).
If the problem persists, contac t HP support for service or repl acement. For more information, see
HP support on page 122.
210 Appendix C   Errors (Windows) ENWW 
						

							Ink Cartridge Problem
The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in the
printer.
To solve this problem, try the fo llowing solutions. Solutions are listed in order, with the most likely
solution first. If the first sol ution does not solve the proble m, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists,  try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1. Gently pull open the ink  cartridge access door.
2. Remove the ink cartridge by pushing it in to release it, and th en pulling it firmly toward you.
3. Insert the cartridge into the sl ot. Press firmly on the cartridge to ensure proper contact.
4. Close the ink cartridge access  door and check if the error mess age has gone away.
ENWW Ink Cartridge Problem 211 
						

							Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges on page 99.
NOTE:If your cartridge is still under warranty, contact HP support f or service or replacement. For
more information about ink  cartridge warranty, see 
Ink cartridge warranty information on page 164. If
the problem persists after you re place the cartridge, contact HP support. For more  information, see
HP support on page 122.
212 Appendix C   Errors (Windows) ENWW 
						

							Incompatible older generation cartridge installed
You will need to use a newer version of this cartridge. In most cases you can ident ify a newer version
of the cartridge by looking at the exterior of the cartridge pa ckage. Find the Warranty Ends date.
If it says ‘v1’ several spaces to the right of the date, then t he cartridge is the updated newer version.
 Click here to go online for more information .
ENWW Incompatible older generation cartridge installed 213 
						

							Paper Mismatch
The paper size or type selected in the pr inter driver does not match the paper loaded in the printer.
Make sure that the correct paper is loaded in the printer, and  then print the document again. For more
information, see 
Load paper on page 23.
NOTE: If the paper loaded in the printer  is the correct size, change the selected paper size in the
printer driver, and then print the document again.
214 Appendix C   Errors (Windows) ENWW