HP Color LaserJet 2600n User Manual

							
ProblemCauseSolution
Toner specks appear.The media might not meet HP
specifications.Use media that meets HP
specifications.
The paper path might need
cleaning.Clean the paper path. See the
HP Toolbox online Help.
Dropouts appear.A single sheet of print media
might be defective.Try reprinting the job.
The moisture content of the
paper is uneven or the paper
has moist spots on its surface.Try different paper, such as
high-quality paper that is
intended for color laser printers.
The paper lot is flawed. The
manufacturing processes can
cause some areas to reject
toner.Try different paper, such as
high-quality paper that is
intended for color laser printers.
Vertical streaks or bands
appear on the page.One or more print cartridges
might be low or defective. If
you are using non-HP print
cartridges, no messages
appear on the device control
panel or in the HP Toolbox.Replace any low print cartridges.
The amount of background
toner shading becomes
unacceptable.The media might not meet HP
specifications.Use a different paper with a
lighter basis weight.
Very dry (low humidity)
conditions can increase the
amount of background shading.Check the device environment.
One or more print cartridges
might be low. If you are using
non-HP print cartridges, no
messages appear on the
device control panel or in the
HP Toolbox.Replace any low print cartridges.
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ProblemCauseSolution
Toner smears appear on the
media.The media might not meet HP
specifications.Use media that meets HP
specifications.
If toner smears appear on the
leading edge of the paper, the
media guides are dirty, or
debris has accumulated in the
print path.Clean the media guides and
the paper path.
The toner smears easily when
touched.The device is not set to print on
the type of media on which you
want to print.In the printer driver, select the
Paper tab and set  Type is to
match the type of media on
which you are printing. Print
speed might be slower if you
are using heavy paper.
The media might not meet HP
specifications.Use media that meets HP
specifications.
The paper path might need
cleaning.Clean the device.
Marks repeatedly appear at
even intervals on the printed
side of the page.The device is not set to print on
the type of media on which you
want to print.In the printer driver, select the
Paper  tab and set  Type is to
match the type of paper on
which you are printing. Print
speed might be slower if you
are using heavy paper.
Internal parts might have toner
on them.The problem typically corrects
itself after a few more pages.
The paper path might need
cleaning.Clean the device.
The fuser might be damaged or
dirty.Clean using instructions in
HP Toolbox.
Contact HP  Customer Care.
See 
HP Customer Care  or the
support flyer that came in the
device box.
A print cartridge may have a
problem.To determine which cartridge
has a problem, print the PQ
diagnostics page from
HP Toolbox.
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ProblemCauseSolution
Marks repeatedly appear at
even intervals on the unprinted
side of the page.
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Internal parts might have toner
on them.The problem typically corrects
itself after a few more pages.
The paper path might need
cleaning.Clean the device.
The fuser might be damaged or
dirty.Clean using instructions in
HP Toolbox.
Contact HP  Customer Care.
See 
HP Customer Care  or the
support flyer that came in the
device box.
The printed page contains
misformed characters.The media might not meet HP
specifications.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
If characters are incorrectly
formed so that they produce a
wavy effect, the laser scanner
might need service.Verify that the problem also
occurs on the Configuration
page. If so, contact
HP Customer Care. See
HP Customer Care  or the
support flyer that came in the
device box.
The printed page is curled or
wavy.The device is not set to print on
the type of media on which you
want to print.In the printer driver, select the
Paper  tab and set  Type is to
match the type of paper on
which you are printing. Print
speed might be slower if you
are using heavy paper.
The media might not meet HP
specifications.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
Both high temperature and
humidity can cause paper curl.Check the device environment.
Text or graphics are skewed on
the printed page.The media might be loaded
incorrectly.Make sure that the paper or
other print media is loaded
correctly and that the media
guides are not too tight or too
loose against the stack. See
Loading trays .
The media might not meet HP
specifications.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
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ProblemCauseSolution
The printed page contains
wrinkles or creases.The media might be loaded
incorrectly.Verify that the media is loaded
correctly and that the media
guides are not too tight or too
loose against the stack. See
Loading trays.
Turn over the stack of paper in
the input tray, or try rotating the
paper 180° in the input tray.
The media might not meet HP
specifications.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
Toner appears around the
printed characters.The media might be loaded
incorrectly.Turn over the stack of paper in
the tray.
If large amounts of toner have
scattered around the
characters, the paper might
have high resistivity.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
An image that appears at the
top of the page (in solid black)
repeats farther down the page
(in a gray field).Software settings might affect
image printing.In your software program,
change the tone (darkness) of
the field in which the repeated
image appears.
In your software program,
rotate the whole page 180° to
print the lighter image first.
The order of images printed
might affect printing.Change the order in which the
images are printed. For
example, have the lighter
image at the top of the page,
and the darker image farther
down the page.
A power surge might have
affected the device.If the defect occurs later in a
print job, turn the device off for
10 minutes, and then turn on
the device to restart the print job.
Solving issues with color documents
This section describes issues that can  occur when you print in color.
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ProblemCauseSolution
Only black is printing when the
document should be printing in
color.Color mode is not selected in
your program or printer driver.Select color mode instead of
grayscale mode.
The correct printer driver might
not be selected in the program.Select the correct printer driver.
The device might not be
correctly configured.Print a Configuration page. If
no color appears on the
Configuration page, contact
HP Customer Care. See
HP Customer Care or the
support flyer that came in the
device box.
One or more colors are not
printing, or are inaccurate.Sealing tape might be on the
print cartridges.Verify that the sealing tape has
been completely removed from
the print cartridges.
The media might not meet HP
specifications.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
The device might be operating
in excessively humid conditions.Verify that the device
environment is within humidity
specifications.
One or more print cartridges
might be low. If you are using
non-HP print cartridges, no
messages appear on the
device control panel or in the
HP Toolbox.Replace any low print cartridges.
The control panel is set for
override.Replace low or empty print
cartridges.
A color is printing inconsistently
after you load a new print
cartridge.
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Another print cartridge might be
low. If you are using a non-HP
print cartridge, it might be low
or empty but you will receive no
indication.Remove the print cartridge for
the color that is printing
inconsistently and reinstall it.
The control panel is set for
override.Replace low or empty print
cartridges.
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ProblemCauseSolution
The colors on the printed page
do not match the colors as they
appear on the screen.
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The colors on your computer
monitor might differ from the
device output.Select  Screen Match  in the
Color  tab of the printer driver.
If extremely light colors or
extremely dark colors on
screen are not printing, your
software program might
interpret extremely light colors
as white or extremely dark
colors as black.If possible, avoid using
extremely light or extremely
dark colors.
The media might not meet HP
specifications.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
The finish on the printed color
page is inconsistent.The media might be too rough.Use a smooth paper or print
media, such as a high-quality
paper that is made for color
laser printers. Generally,
smoother media produces
better the results.
Media-handling problems
Use the information in this section  when the device experiences media-handling problems.
Print-media guidelines
●For best results, make sure that the paper is  of good quality, and free of cuts, nicks,
tears, spots, loose particles, dust, wrinkles, voids,  staples, and curled or bent edges.
● For best-quality color printing, use a smooth  type of paper. Generally, smoother media
produces better results.
● If you are unsure what type of paper you  are loading (such as bond or recycled), check
the label on the package of paper.
● Do not use media that is designed for Inkjet  printers only. Use media that is designed for
color LaserJet printers.
● Do not use letterhead paper that is  printed with low-temperature inks, such as those
used in some types of thermography.
● Do not use raised or embossed letterhead.
● The device uses heat and pressure to fuse  toner to the paper. Make sure that any
colored paper or preprinted forms use inks  that are compatible with this fusing
temperature (210°C or 410°F for 0.2 second).
CAUTION
Failure to follow these guidelines could cause jams or damage to the dev\
ice.
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Solving print-media problems
The following problems with paper cause print quality deviations, jamming, or even damage
to the device.
ProblemCauseSolution
Poor print quality or toner
adhesionThe paper is too moist, too
rough, too heavy or too
smooth, or it is embossed or
from a faulty paper lot.Verify that the appropriate
media type was selected in the
printer driver.
Try another kind of paper,
between 100 and 250
Sheffield, 4% to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored
incorrectly.Store paper flat in its moisture-
proof wrapping.
The paper has variability from
one side to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the
wrong grain direction, or is of
short-grain construction.Verify that the appropriate
media type was selected in the
printer driver.
Try printing on media from a
new or different package.
Use long-grain paper.
The paper varies from side-to-
side.Turn the paper over.
Jamming, damage to deviceThe paper has cutouts or
perforations.Use paper that is free of
cutouts or perforations.
Problems with feedingThe paper has ragged edges.Use high-quality paper that is
made for color laser printers.
The paper varies from side-to-
side.Turn the paper over.
The paper is too moist, too
rough, too heavy or too
smooth, has the wrong grain
direction, or is of short-grain
construction or it is embossed
or from a faulty paper lot.Try another kind of paper,
between 100 and 250
Sheffield, 4 to 6% moisture
content.
Use long-grain paper.
Print is skewed (crooked)The media guides might be
incorrectly adjusted.Remove all media from the
input tray, straighten the stack,
and then load the media in the
input tray again. Adjust the
media guides to the width and
length of the media that you
are using and try printing again.
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ProblemCauseSolution
More than one sheet feeds at
one time.The media tray might be
overloaded.Remove some of the media
from the tray. See 
Loading trays.
The media might be wrinkled,
folded, or damaged.Verify that the media is not
wrinkled, folded, or damaged.
Try printing on media from a
new or different package.
Device does not pull media
from the media input tray.The device might be in manual
feed mode.●If Manual feed  appears on
the device control-panel
display, press 
 ( SELECT)
to print the job.
● Verify that the device is not
in manual feed mode and
print your job again.
The media tray might be
overloaded.Remove some of the media
from the tray. See 
Loading trays .
The paper-length adjustment
control in Tray 2 or optional
Tray 3 is set at a length that is
greater than the media size.Adjust the paper-length
adjustment control to the
correct length.
The pickup roller might be dirty
or damaged.Contact HP  Customer Care.
See 
HP Customer Care or the
support flyer that came in the
device box.
Performance problems
Try the tips in this section if pages exit  the device, but have nothing printed on them, or
when the device does not print any pages.
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be
in the print cartridges.Verify that the sealing tape has
been completely removed from
the print cartridges.
The document might contain
blank pages.Check the document that you
are printing to see if content
appears on all of the pages.
The device might be
malfunctioning.To check the device, print a
Configuration page.
Pages print very slowly.Heavier media types can slow
the print job.Print on a different type of
media.
Complex pages will print slowerProper fusing may require a
slower print speed to ensure
the best print quality.
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ProblemCauseSolution
Pages did not print.The device might not be pulling
media correctly.See Media-handling problems.
The media is jamming in the
device.Clear the jam.
The USB cable might be
defective or incorrectly
connected.●Disconnect the USB cable
at both ends and
reconnect it.
● Try printing a job that has
printed in the past.
● Try using a different USB
cable.
Other devices are running on
your computer.The device might not share a
USB port. If you have an
external hard drive or network
switchbox that is connected to
the same port as the device,
the other device might be
interfering. To connect and use
the device, you must
disconnect the other device or
you must use two USB ports on
the computer.
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Troubleshooting tools
The section describes the tools that can help you solve problems with your device.
Device pages and reports
This section describes the pages and reports  that help you diagnose and solve problems
with the device.
Demo page
To print the Demo page, press the  ( LEFT ARROW) and  (RIGHT ARROW) buttons on the
printer control panel simultaneously. You can also print this page from \
the HP Toolbox.
Configuration page
The Configuration page lists the current settings and  properties of the printer. You can print
a Configuration page from the printer or HP  Toolbox. To print the Configuration page from
the printer, complete the following steps.
1. Press the 
 (LEFT ARROW) or the  ( RIGHT ARROW) to select the  Reports menu.
2. Press 
 (SELECT).
3. Press the 
 (LEFT ARROW) or the  ( RIGHT ARROW) to select  Config report .
4. Press 
 (SELECT) to print the Configuration page.
For more information about the Configuration page, see 
Configuration page .
Supplies Status page
The Supplies Status page lists the remaining life of  the HP print cartridges. It also lists the
estimated pages remaining, number of pages printed, and other supplies informatio\
n. You
can print a Supplies Status page from the device  or HP Toolbox. To print from the device,
complete the following steps.
1. Press the 
 (LEFT ARROW) or the  ( RIGHT ARROW) to select the  Reports.
2. Press 
 (SELECT).
3. Use the 
 (LEFT ARROW) or the  (RIGHT ARROW) to select  Supplies Status .
4. Press 
 (SELECT) to print the Supplies Status page.
For more information about the Supplies Status page, see 
Supplies Status page .
HP Toolbox
HP Toolbox is a Web application that  you can use for troubleshooting tasks.
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