HP Officejet Pro 8600 User Manual

							• Turn off administrative access over wireless if possible. If you do this, you need to connect tothe router with a wired Ethernet connection when you want to make configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your
router and make configuration changes from the local computer you are accessing over the
Internet.
• To avoid accidentally connecting to another party's wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by default in Windows XP.
Guidelines for reducing interference on a wireless network 
The following tips will help reduce the chances for interference in a wireless network:
• Keep the wireless devices away from large metal objects, such as filing cabinets, and otherelectromagnetic devices, such as microwaves and cordless telephones, as these objects can
disrupt radio signals.
• Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength.
• Position the access point or wireless router in a central location in line of sight with the wireless devices on the network.
• Keep all wireless devices on the network within range of one another.
Uninstall and reinstall the HP software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the HP software installation screen, you might need to uninstall and then reinstall the
HP software that came with the printer. Do not simply delete the printer application files from your
computer. Make sure to remove them correctly using the uninstall utility provided when you
installed the HP software.
•
Windows
•
Mac OS X
Windows
To uninstall — method 1
1. Disconnect the printer from your computer. Do not connect it to your computer until after you
have reinstalled the HP software.
2. On the computer desktop, click  Start, select  Programs  or All Programs , click HP, click the
printer name, and then click  Uninstall.
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not work correctly if the files are deleted.
5. Restart your computer.
6. To reinstall the HP software, insert the HP software CD into your computer's CD drive, and
follow the onscreen instructions.
7. Connect the printer when the HP software prompts you to connect it to the computer.
8. Press the 
 (Power button) to turn the printer on.
After connecting and turning on the printer, you might have to wait several minutes for all of
the Plug and Play events to complete.
9. Follow the onscreen instructions.
To uninstall — method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
Uninstall and reinstall the HP software 227
 
						

							1.On the computer desktop, click  Start, select  Settings , click Control Panel , and then click
Add/Remove Programs .
- Or -
Click  Start, click  Control Panel , and then double-click Programs and Features .
2. Select the printer name, and then click  Change/Remove or Uninstall/Change .
Follow the onscreen instructions.
3. Disconnect the printer from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the printer before restarting your computer.
Do not connect the printer to your computer until after you have reinstalled the HP
software.
5. Insert the HP software CD into your computer's CD drive and then start the Setup program.
6. Follow the onscreen instructions.
Mac OS X
To uninstall from a Macintosh computer
1.Double-click the  HP Uninstaller icon (located in the  Hewlett-Packard folder in the
Applications  folder at the top level of the hard disk), and then click Continue .
2. When prompted, type the correct administrator’s name and password, and then click  OK.
3. Follow the onscreen instructions.
4. When the  HP Uninstaller  finishes, restart your computer.
Appendix D
228 Network setup
 
						

							E Printer management tools
This section contains the following topics:
•
Toolbox (Windows)
•
HP Utility (Mac OS X)
•
Embedded web server
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the
system requirements.
Open the Toolbox
1. From the computer desktop, click the  Start tab, select Programs  or All Programs , click HP,
click the folder for your printer, and then select the icon with your printer’s name.
2. Double-click  Printer Preferences , and then double-click Maintenance Tasks.
HP Utility (Mac OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and
find website support information.
NOTE:The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
Open HP Utility
To open HP Utility
Double-click the  HP Utility icon. This icon is located in the  Hewlett-Packard folder in the
Applications  folder at the top level of the hard disk.
Embedded web server
When the printer is connected to a network, you can use the printer's home page (embedded web
server or EWS) to view status information, change settings, and manage it from your computer.
NOTE:For a list of system requirements for the embedded web server, see Embedded webserver specifications.
To view or change some settings, you might need a password.
You can open and use the embedded web server without being connected to the Internet.
However, some features are not available.
This section contains the following topics:
•
About cookies
•
To open the embedded web server
Printer management tools 229
 
						

							About cookies
The embedded web server (EWS) places very small text files (cookies) on your hard drive when
you are browsing. These files let the EWS recognize your computer the next time you visit. For
example, if you have configured the EWS language, a cookie helps remember which language
you have selected so that the next time you access the EWS, the pages are displayed in that
language. Though some cookies are cleared at the end of each session (such as the cookie that
stores the selected language), others (such as the cookie that stores customer-specific
preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every
time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can
also use your browser to remove unwanted cookies.
NOTE:Depending on your printer, if you disable cookies, you also disable one or more of
the following features:
• Starting where you left the application (especially useful when using setup wizards)
• Remembering the EWS browser language setting
• Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your web browser.
To open the embedded web server
NOTE: The printer must be on a network and must have an IP address. The IP address and
hostname for the printer are listed on the status report. For more information, see Understand
the network configuration page.
In a supported web browser on your computer, type the IP address or hostname assigned to the
printer.
For example, if the IP address is 123.123.123.123, type the following address into the web
browser:  http://123.123.123.123 .
TIP:After opening the embedded web server, you can bookmark it so that you can return to
it quickly.
TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour
bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark,
open Safari, and then from the Safari  menu, click Preferences . On the Bookmarks tab, in
the Bookmarks bar  section, select Include Bonjour , and then close the window. Click the
Bonjour  bookmark, and then select your networked printer to open the EWS.
Appendix E
230 Printer management tools
 
						

							F How do I?
•Get started
•
Print
•
Scan
•
Copy
•
Fax
•
HP Digital Solutions
•
Work with ink cartridges
•
Solve a problem
How do I? 231
 
						

							G Errors (Windows)
Fax memory full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer
has a problem (such as a paper jam), the printer saves incoming faxes to memory until the
problem is resolved. However, the printer’s memory might fill up with faxes that have not been
printed yet or transferred to the computer.
To solve this problem, resolve any problems with the printer.
For more information, see 
Solve fax problems.
Printer disconnected
The computer cannot communicate with the printer because one of the following events has
occurred:
• The printer has been turned off.
• The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, hasbeen disconnected.
• If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
• Make sure the printer is turned on and that the 
 (Power button) light is on.
• Make sure the power cord and other cables are working and are firmly connected to the printer.
• Make sure the power cord is connected firmly to a functioning, alternating current (AC) power outlet.
• If the printer is connected to a network, make sure the network is functioning properly. For more information, see 
Solve wired (Ethernet) network problems.
• If the printer is connected to a wireless network, make sure the wireless network is functioning properly. For more information, see 
Solve wireless problems.
Low on ink
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until prompted to do so.
For information about replacing ink cartridges, see 
Replace the ink cartridges. For information
about ordering ink cartridges, see Order printing supplies online. For information about recycling
used ink supplies, see 
HP inkjet supplies recycling program.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
Printhead problem
The printhead is missing, not detected, incorrectly installed, or incompatible.
If this error occurs at printer setup, try the following solutions.
232 Errors (Windows)
 
						

							Solution 1: Reinstall the printhead.
For instructions, see 
Reinstall the printhead
CAUTION:The printheads contain electrical contacts that can be damaged easily.
If the problem persists after you reinstall the printhead, contact HP support. For more information,
see 
HP support.
If this error occurs after the printer has been  used for a period of time, try the following
solutions.
Solution 1: Turn the printer off and on.
Turn off the printer, and then turn it on again.
If the problem persists, contact HP support for service or replacement. For more information, see
HP support.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the
wrong slot in the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order printing
supplies online for information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
• Solution 1: Turn the printer off and on.
• Solution 2: Install the ink cartridges correctly.
• Solution 3: Clean the electrical contacts.
• Solution 4: Replace the ink cartridge.
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1.Gently pull open the ink cartridge access door.
2. Remove the ink cartridge by grasping it and pulling it firmly toward you.
3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
4. Close the ink cartridge cover and check if the error message has gone away.
If the problem persists, try the next solution.
Solution 3: Clean the electrical contacts
To clean the electrical contacts in the printer
1. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
2. Clean the electrical contacts in the printer by wiping with the cloth from top to bottom. Use as
many fresh, clean cloths as necessary. Clean until no ink shows on the cloth.
3. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
Solution 4: Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see 
Replace the ink cartridges.
NOTE: If your cartridge is still under warranty, contact HP support for service or
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty
information. If the problem persists after you replace the cartridge, contact HP support. For
more information, see 
HP support.
Cartridge Problem 233
 
						

							Paper Mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the
printer. Make sure that the correct paper is loaded in the printer, and then print the document
again. For more information, see 
Load media.
NOTE:If the paper loaded in the printer is the correct size, change the selected paper size
in the printer driver, and then print the document again.
The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).
To clear the obstruction, press 
 (Power button) to turn off the printer, and then check the printer
for jams.
For more information, see 
Clear jams.
Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see 
Media specifications.
• Make sure that the printer is clean. For more information, see 
Maintain the printer.
• Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media.
For instructions on clearing jams, as well as more information about how to avoid jams, see 
Clearjams.
The printer is out of paper
The default tray is empty.
Load more paper, and then touch  OK.
For more information, see 
Load media.
Printer Offline
The printer is currently offline. While offline, the printer cannot be used.
To change the printer's status, complete the following steps.
1. Click  Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click  Start, click  Control Panel , and then double-click Printers .
2. If the printers listed in the dialog box are not being displayed in Details view, click the  View
menu, and then click  Details.
3. If the printer is Offline, right-click the printer, and click  Use Printer Online.
4. Try using the printer again.
Printer Paused
The printer is currently paused. While paused, new jobs are added to the queue but are not
printed.
Appendix G
234 Errors (Windows)
 
						

							To change the printer’s status, complete the following steps.
1.Click  Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click  Start, click  Control Panel , and then double-click Printers .
2. If the printers listed in the dialog box are not being displayed in Details view, click the  View
menu, and then click  Details.
3. If the printer is paused, right-click the printer, and click Resume Printing .
4. Try using the printer again.
Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see 
Solve printer problems.
Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1.
Press 
 (Power button) to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
3. Press 
 (Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see 
HP support.
Door or cover open
Before the printer can print documents, all doors and covers must be closed.
TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see HP support.
Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for
an extended period of time, the print quality of your documents might be affected. Also, if you use
ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate
or unavailable.
If the print quality is unsatisfactory, try cleaning the printhead. For more information, see 
Clean the
printhead.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing,
and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In
addition, some residual ink is left in the cartridge after it is used. For more information, see
www.hp.com/go/inkusage.
For more information about storing ink cartridges, see Supplies.
Previously used ink cartridge installed 235
 
						

							Ink cartridges depleted
The cartridges listed in the message must be replaced to resume printing. HP recommends that
you do not remove an ink cartridge until a replacement is ready to install.
For more information, see 
Replace the ink cartridges.
Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See 
Replace the ink cartridges.
Printer supply upgrade
The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on
this printer. If you do not wish to proceed with the supply upgrade for this printer, click  Cancel
Print  and then remove the cartridge.
Printer supply upgrade successful
The supply upgrade was successful. The cartridges listed in the message can now be used in the
printer.
Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in
this printer. Replace the Supply Upgrade cartridge. For more information, see 
Replace the inkcartridges.
Non-HP ink cartridges installed
HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
required as a result of using a non-HP supply will not be covered under warranty. If you believe
you purchased Genuine HP ink cartridges, visit HP at 
www.hp.com/go/anticounterfeit for more
information or to report fraud.
Using Genuine HP Cartridges has its Rewards
HP rewards loyal customers for using genuine HP supplies. Click the button below the message
to view Rewards online. Reward may not be available in all regions.
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge
was purchased. To report suspected fraud, visit HP at 
www.hp.com/go/anticounterfeit. To
continue using the cartridge, click Continue.
Used, Refilled or Counterfeit Cartridge Detected
The original HP ink in the cartridge has been depleted. The solution for this problem is to replace
the ink cartridge or click OK to continue using the cartridge. For more information about replacing
the cartridge, see 
Replace the ink cartridges. HP rewards loyal customers for using genuine HP
Appendix G
236 Errors (Windows)