HP Officejet Pro 8600 User Manual

							TIP:If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that ca n help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center (
www.hp.com/go/
wirelessprinting), and then click  Network Diagnostic Utility in the  Quick Links
section. (At this time, this tool mig ht not available in all languages.)
NOTE:After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless  (802.11) light is turned on
If the blue light near the printer's wireless  button is not lit, the wireless capabilities
might not have been turned on.
To turn on wireless, touch 
 (right arrow), touch  Setup, touch  Network , touch
Wireless Radio , and then select  Yes.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turn ing off the power and then turning it back on recovers
from a network communication issue.
Step 3 - Run the Print Wireless Network Test
For wireless netw orking issues, run th e Print Wireless Network Test.
To print a Print Wireless Network Test page, touch 
 (right arrow), touch  Setup, touch
Network , and then select  Print Wireless Network Test  or Wireless Network Test . If
a problem is detected, the printed test report includes recommendations that might
help solve the problem.
TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the
printer closer to th e wireless router.
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless trouble shooting and are
still unable to connect  to your printer to the wireless network, try the following
suggestions in the order presented:
•
Step 1: Make sure your computer is connecte d to your network
•
Step 2: Make sure that the printer is connected to your network
•
Step 3: Check to see if the firew all software is blocking communication
•
Step 4: Make sure the printer is online and ready
Solve wireless problems 137
 
						

							•Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
•
Step 6: Make sure your  computer is not connected to  your network over a Virtual
Private Network (VPN)
Step 1: Make sure your computer is connected to your network
Make sure your computer is conn ected to your network - either your wired (Ethernet)
network or your wireless network. If the  computer is not connected to the network, you
cannot use the printer over the network.
To check a wired (Ethernet) connection
Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator lights, one that is
on and another that blin ks. If your computer has indicator li ghts, check to see if the
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the
computer and the router. If you still do not see lights, there might be a problem with the
router, the Ethernet ca ble, or your computer.
NOTE:Macintosh computers do not have indicator li ghts. To check the Ethernet
connection on a Macintosh computer, click  System Preferences in the Dock, and
then click  Network. If the Ethernet connection is working correctly,  Built-in
Ethernet  appears in the list of connections, along with the IP address and other
status information. If Built-in Ethernet  does not appear in the list, there might be a
problem with the router, the Ethernet cable, or your computer. For more
information, click the Help button in the window.
To check a wireless connection
1. Make sure that your compute r's wireless has been turned on. (For more
information, see the documentation that came with your computer.)
2. If you are not using a uni que wireless network name (SSID), then it is possible that
your wireless compute r could be connected to a nearby networ k that is not yours.
The following steps can help you determine if your computer is connected to your
network: Windows
a. Click  Start, click  Control Panel , point to Network Connections , and then click
View Network Status and Tasks .
- Or -
Click  Start, select  Settings , click Control Panel , double-click Network
Connections , click the View  menu, and then select  Details.
Leave the network dialog box open while you continue to the next step.
b . Disconnect the power cord from the wi reless router. The connection status of
your computer should change to  Not Connected.
c . Reconnect the power cord to the wireless router. The connection status should
change to  Connected .
Mac OS X
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							 Click the AirPort icon in the menu bar at the top of the screen. From the menuthat appears, you can determi ne if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE: For more detailed information about your Ai rPort connection, click
System Preferences  in the Dock, and then click  Network. If the wireless
connection is worki ng correctly, a green dot appea rs next to AirPort in the
list of connections. For more information, click the Help  button in the
window.
If you are unable to ge t your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware
issue with either your router or computer.
TIP: If you are able to access the Internet and are using a computer running
Windows, you can also use the HP Ne twork Assistant for help in setting up a
network. To use this tool, visit 
www.hp.com/sbso/wirel ess/tools-setup.html?
jumpid=reg_R1002_USEN. (This Web site is only available in English.)
Step 2: Make sure that the printer  is connected to your network
If your printer is not connecte d to the same network as your computer, you cannot use
the printer over the network. Follow the steps described in this section to find out if your
printer is actively connected to the correct network.
NOTE: If your wireless router or Apple AirPort  Base Station is using a hidden
SSID, your printer cannot automa tically detect the network.
A: Make sure the printer is on the network
1.If the printer supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the printer. If
an Ethernet cable is plugged into the  back, then wireless connectivity is disabled.
2. If the printer is connected to a wireless network, print the network configuration
page. For more information, see 
Understand the network configuration page.
3. After the page has been printed , check the Network Status and URL:
Network Status•If the Network Status is Ready, the
printer is actively connected to a
network.
•If the Network Status is Offline, the
printer is not connected to a network.
Run the Print Wireless Network Test
(using the instructions at the beginning
of this section) and follow any
recommendations.
URL The URL shown here is the network address
assigned to the printer by your router. You
need this to connect to the embedded web
server (EWS).
For information about connecting the printer to a wireless network, see Set up the
printer for wireless communication.
Solve wireless problems 139
 
						

							B: Check to see if you can access the EWS
After you establish that the computer and the printer both  have active connections to a
network, you can verif y if they are on the same netw ork by opening the printer's EWS.
For more information, see 
Embedded web server.
To access the EWS
1. On your computer, open the  EWS. For more information, see 
Embedded web
server.
NOTE:If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
2. If you can open the EWS, try using the printer over the network (such as to print) to
see if your network setup was successful.
If you cannot open the EWS or are still having problems using the printer over the
network, continue to the next section regarding firewalls.
Step 3: Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the compute r and printer have active
connections to the same net work, the firewall security sof tware might be blocking
communication. Temporarily turn off any firewall security software running on your
computer and then try to open the EWS again. If you can open the EWS, try using the
printer (for printing).
If you are able to open the EWS and use your printer with the firewall turned off, you
need to reconfigure your firewall settings  to allow the computer and printer to
communicate with each other over the network. For more information, see 
Configure
your firewall software to work with the printer.
If you are able to open the EWS, but are still unable to use the printer even with the
firewall turned off, try enabling the firewall soft ware to recognize the printer. For more
information, see the documentation provided with your firewall software.
Step 4: Make sure the printer is online and ready
If you have the HP software installed, you can check the printer’s status from your
computer to see if the printer is paused or offline, preventing you from using it.
To check the printer’s status, follow th e instructions for your operating system:
Windows
1. Click  Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click  Start, click  Control Panel , and then double-click  Printers.
2. If the printers on your computer are not being displayed in Details view, click the
View  menu, and then click  Details.
3. Do one of the following, depending on the printer status:
a. If the printer is  Offline, right-click the printer, and click  Use Printer Online.
b . If the printer is  Paused, right-click the printer, and click  Resume Printing.
4. Try using the printer over the network.
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							Mac OS X
1.Click  System Preferences  in the Dock, and then click  Print & Fax.
2. Select the printer, and then click  Open Print Queue.
3. If the print job is on hold, click  Resume.
4. If the printer is paused, click  Resume Printer.
If you can use the printer after performing the steps above but find that the symptoms
persist as you continue to use the printer, your firewall might be interfering. For more
information, see 
Configure your firewa ll software to work with the printer.
If you still cannot use the printer over the network, continue to the next section for
additional troubleshooting help.
Step 5: Make sure the wireless version of  the printer is set as the default printer
driver (Windows only)
If you install the HP software again, the installer might create a second version of the
printer driver in your  Printers or Printers and Faxes  folder. If you have difficulties
printing or connecting to the  printer, make sure the correct  version of the printer driver
is set as the default.
1. Click  Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click  Start, click  Control Panel , and then double-click  Printers.
2. Determine if the version of the printer driver in the  Printers or Printers and Faxes
folder is connected wirelessly:
a . Right-click the printer icon, and then click  Properties, Document Defaults , or
Printing Preferences .
b . On the  Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has  HP network re-discovery port
monitor  as the Port description, next to the checkmark.
3. Right-click the printer icon for  the version of the printer driver that is connected
wirelessly, and select  Set as Default Printer .
NOTE:If there is more than one icon in the folder for the printer, right-click the
printer icon for the version of the printer driver that  is connected wirelessly, and
select  Set as Default Printer .
Step 6: Make sure your computer is not  connected to your network over a Virtual
Private Network (VPN)
A Virtual Private Network (VPN) is a computer network that uses the Internet to provide
a remote, secure connection  to an organization’s network. However, most VPN
services do not allow you to access  local devices (like your printer) on your local
network while  your computer is conne cted to the VPN.
To connect to the printer,  disconnect from the VPN.
TIP:To use the printer while connected to the VPN, you can connect the printer to
your computer with a USB  cable. The printer uses its USB and network
connections at the same time.
Solve wireless problems 141
 
						

							For more information, contact your network administrator or the person who set up the
wireless network.
After resolving the problems
After you resolve any problems and have successfully connected the printer to your
wireless network, complete the following steps for your operating system:
Windows
1.On the computer desktop, click  Start, select  Programs  or All Programs , click HP,
select your printer name, and then click  Printer Setup & Software.
2. Click  Connect a new printer , and then select the type of connection you want to
use.
Mac OS X
1. Open HP Utility. For more information, see 
HP Utility (Mac OS X).
2. Click the  Applications  icon on the HP U tility toolbar, double-click  HP Setup
Assistant , and then follow the onscreen instructions.
Wireless Direct Printing
You can print directly to the printer wi relessly, without a wireless router, from your
wireless-enabled computers an d mobile devices with Wireless Direct Printing.
NOTE:The Wireless Direct Print ing connection is available  even if the printer is
also connected to a wireless network. Also, all functionality available on your
wireless network, such as printing, scanning, and prin ter maintenance, is also
available when a computer (with the HP  printer software installed) is connected to
the printer with a Wireless Direct Printing connection.  However, some functionality
might not be supported if the printer has a simultaneous wireless connection to
your wireless network and Wireless Direct Printing.
To turn on Wireless Direct Printing
To turn on Wireless Direct Printing, complete the following steps:
1. Touch 
 (right arrow), touch  Setup, touch  Network , touch Wireless Direct
Printing, and then touch  On.
2. To view the Wireless Direct  Printing name, touch Wireless Direct Name . This
name appears in the HP software on your computer or in your mobile device’s print
application.
NOTE: To prevent unauthorized people from connecting to the printer, turn on
security. Touch  Security, and then touch  On. To view the security passcode, touch
Passcode .
NOTE:If you do not see these options, updating the printer might provide this
feature. For more information, see 
Update the printer.
TIP: You can customize the Wireless  Direct Printing name and security passcode
from the embedded web server (EWS). For information about using the embedded
web server, see 
Embedded web server.
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							To print using Wireless Direct Printing
To print using Wireless Direct Printing from a computer, be sure you’ve installed the
HP printer software. To print using Wirele ss Direct Printing from a mobile device, make
sure you have a print application installed  on the mobile device. For more information,
see the documentation provided with the print application.
1. From your wireless computer  or mobile device, search for and connect to the
printer’s Wireless Direct Printing name.
2. If you have security enabled, enter the passcode.
Update the printer
HP is always working to improve the performance of its printers and bring you the
latest features. If the printer is connected to a network and Web Services has been
enabled, you can check for and install printer updates.
To update the printer, complete the following steps:
1.
On the printer control panel, touch 
 (ePrint), touch  Settings, and then touch
Product Updates .
2. Touch  Check for Product Update , and then follow the instructions on the display.
TIP:To enable the printer to au tomatically check for updates, touch  Settings,
touch  Product Updates , touch Auto Update , and then touch Automatically.
Configure your firewall so ftware to work with the printer
A personal firewall, which is security software running on your computer, can block
network communication between yo ur printer and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Scan communication errors or scanner busy messages
• Unable to see printer status on your computer
The firewall might be preventing your printer from notifying computers on your network
where it can be found.
If you are using the HP software on a computer running Windows and cannot find the
printer during installation (and you know the printer is on the network)—or if you have
already successfully in stalled HP software and  experience problems—check the
following:
• If you have just installed the HP software, try turning off your computer and the
printer, and then turning them both on again.
• Keep your security software  up to date. Many security software vendors provide
updates that correct known issues and provide the latest defenses against new
security threats.
• If your firewall has "High", "Medium", or "Low" security settings, use the "Medium" setting when your computer is connected to your network.
Configure your firewall software  to work with the printer 143
 
						

							• If you have changed any firewall settings from default, try going back to the defaultsetting.
• If your firewall has a setting called " trusted zone", use this setting when your
computer is connected to your network.
• If your firewall has a setting to "not show alert messages", you should disable this. When installing the HP software and using the HP printer you may see alert
messages from your firewall software that provide options to "allow", "permit" or
"unblock". You should allow any HP softwar e that causes an alert. Also, if the alert
has a "remember this action" or "create a rule for this" selection, select it. This is
how the firewall learns what can be trusted on your network.
• Do not have more than one firewall enabled at the same time on your computer. An example would be having both the Wi ndows firewall provided by the operating
system and a 3rd party firewall enabled at the same time. Having more than one
firewall enabled at the same time will  not make your computer any safer and may
cause problems.
For more information about using your printer with personal firewall software, visit
www.hp.com/go/wirelessprinting,  and then click Firewall Help in the Need Help
Troubleshooting?  section.
NOTE:At this time, some portions of this  site are not available in all languages.
Solve printer management problems
TIP:You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
This section provides solutions to common pr oblems that involve managing the printer.
This section contains the following topic:
•
Embedded web server cannot be opened
NOTE: To use the embedded EWS, the printer must be connected to a network
using either an Ethernet or a wireless connection. You cannot use the embedded
web server if the printer is connected to a computer with a USB cable.
Embedded web server cannot be opened
Check your network setup
• Make sure you are not using  a phone cord or a crossover cable to connect the
printer to the network.
• Make sure the network cable is securely connected to the printer.
• Make sure the network hub, switch, or  router is turned on and working correctly.
Check the computer
Make sure the computer that you are us ing is connected to the network.
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							NOTE:To use the EWS, the printer must be  connected to a network using either
an Ethernet or a wireless connection. You cannot use the embedded web server if
the printer is connected to  a computer with a USB cable.
Check your web browser
• Make sure the web browser meets the mi nimum system requirements. For more
information, see 
Embedded web se rver specifications.
• If your web browser uses any proxy settings to connect to  the Internet, try turning
off these settings. For more information, see the documentation available with your
web browser.
• Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.
Check the printer IP address
• To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch 
 (right arrow), select  Setup, select  Network , and then
select  Print Network Settings.
• Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the  Utilities folder in the
Applications  folder at the top level of the hard disk.).
For example, if the IP address is 123.123.123.123, type the following at the
command prompt (Windows):
C:\Ping 123.123.123.123
– Or –
In Network Utility (Mac OS X), click the  Ping tab, type the 123.123.123.123 in the
box, and then click  Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Troubleshoot installation issues
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
•Hardware installation suggestions
•
HP software installation suggestions
•
Solve network problems
Hardware installati on suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.
Troubleshoot installation issues 145
 
						

							Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected  securely to both the printer and to
a working power outlet.
Check the printhead and ink cartridges
• Make sure that all of the printhead and ink cartridges are firmly installed in their correct, color-coded slot. The printer cannot work if they are not all installed.
• Make sure that the printhead latch is closed correctly.
HP software installation  suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
For more information, see 
System requirements.
• Make sure that the computer meets at least the minimum system requirements. For more information, see 
System requirements
• In the Windows Device Manager, make sure  that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a complete un installation of the printer  driver. Restart your computer, and
reinstall the printer driver.
Verify installation preliminaries
• Make sure to use the installation CD that contains the correct HP  software for your
operating system.
• Before installing HP software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP
website (
www.hp.com/go/customercare).
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the HP software, verify that:
 All cable connections to the computer and the printer are secure.
 The network is operational and the network hub, switch, or router is turned on.
 All applications, in cluding virus protection  programs, spyware protection
programs, and firewalls, are clos ed or disabled for computers running
Windows.
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146 Solve a problem