HP P3015 Service Manual

							Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message Ready
appears if the product is online.
Warning messagesWarning messages inform you of data and scan errors . These messages typically alternate with the
Ready  or status messages and remain until you touch the  OK button. Some warning messages are
clearable. If  CLEARABLE WARNINGS is set to  JOB on the product  SYSTEM SETUP  menu, the
next job clears these messages.
Error messagesError messages communicate that some action must be performed, such as clearing a jam.
Some error messages are auto-continuable. If  AUTO CONTINUE is set on the menus, the device will
continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the stop
button pauses scanning and offers the option to cancel the job.
Critical-error messages Critical error messages inform you of  a product failure. Some of these messages can be cleared by
turning the product off and then on. These messages are not affected by the AUTO CONTINUE
setting. If a critical error persists, service is required.
Control-panel messages
Table 3-7   Control-panel messages
Control panel messageDescriptionRecommended action
10.10.00 ERROR The product cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.1.
Verify that a genuine HP print cartridge
is installed in the product.
2. Install another print cartridge.
3. Verify that the memory tag PCA is
installed in the product.
4. Verify that the memory tag connector is
firmly seated in connector J1703 on the
ECU. You might have to remove the
main cooling fan to see this connection.
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							Control panel messageDescriptionRecommended action
10.91.00 CARTRIDGE ERROR
REPLACE BLACK CARTRIDGEAn error has occurred in the cartridge1.Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge
is installed in the product.
6. Install another print cartridge.
7. Verify that the memory tag PCA is
installed in the product.
8. Verify that the memory tag connector is
firmly seated in connector J1703 on the
ECU. You might have to remove the
main cooling fan to see this connection.
10.XX.YY SUPPLY MEMORY ERRORThe product cannot read or write to the print
cartridge memory tag, or the memory tag is
missing.
10.00.0Y = memory is defective
10.10.0Y = memory is missing1.Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge
is installed in the product.
6. Verify that the memory tag PCA is
installed in the product.
7. Verify that the memory tag connector is
firmly seated in connector J1703 on the
ECU. You might have to remove the
main cooling fan to see this connection.
8. Install another print cartridge.
11.XX INTERNAL CLOCK ERROR
To continue press OK The real time clock has experienced an error.
XX = 01: Dead clock battery
XX = 02: Dead real time clockPrinting can continue, but a prompt appears
every time you turn on the product. To resolve
the issue:
1.
Power cycle the product to see if the
prompt clears.
2. If possible, print a configuration page to
record product information, and then
perform an NVRAM initialization routine.
If the initialization routine is successful,
you must re-enter several configuration
parameters (such as the page count and
the serial number).
3. If the error persists, replace the
formatter PCA.
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
13.JJ.NT JAM IN 
13.JJ.NT JAM INSIDE A jam has occurred in the specified location.
●13.JJ.NT JAM INSIDE REAR DOOR
● 13.JJ.NT JAM IN FUSER
● 13.JJ.NT JAM INSIDE TOP COVER
● 13.JJ.NT JAM IN TRAY 1
● 13.JJ.NT JAM IN TRAY 
● 13.JJ.NT JAM IN TRAY 2
● 13.JJ.NT JAM INSIDE DUPLEXERRemove the jammed paper. See Jam
locations on page 220.
If the message persists after you have
cleared all jams, a sensor might be stuck or
broken. See 
Paper-path test (and automaticsensors test) on page 136 or Sensor test(interactive) on page 137.
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
alternates with
Open all traysA jam has occurred in a tray.1. Open each tray and check for jammed
paper.
2. Open the cartridge door.
3. Remove the print cartridge and any
paper.
4. Reinstall the print cartridge and close
the cartridge door.
5. Close all trays.
6. Remove the jammed paper. See 
Jamlocations on page 220.
7. If the message persists after you have
cleared all jams, a sensor might be stuck
or broken. See 
Paper-path test (andautomatic sensors test) on page 136 or
Sensor test (interactive) on page 137.
21 PAGE TOO COMPLEX
For help press 
alternates with
21 PAGE TOO COMPLEX
To continue press OK
The data in the print job is too complex.1. Press the  OK button to print the
transferred data (some data might be
lost).
2. If this message displays often, simplify
the print job or install more memory.
22 EIO X BUFFER OVERFLOW
To continue press OKToo much data was sent to the EIO card in
the specified slot [X]. An improper
communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.1.Press the  OK button to clear the
message. (The job does not print.)
2. Check the host configuration. If the
message persists, contact an HP-
authorized service or support provider.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OKToo much data was sent to the products
internal HP Jetdirect.Press the  OK button to continue printing.
Some data might be lost.
22 USB I/O BUFFER OVERFLOW
To continue press OK Too much data was sent to the USB port. Press the 
OK button to clear the error
message. (The job does not print.)
Table 3-7   Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
40 EIO X BAD TRANSMISSION
To continue press OKThe connection has been broken between
the product and the EIO card in the specified
slot [X].
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.Press the OK button to clear the error
message and continue printing.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OKThe connection has been broken between
the product and HP Jetdirect print server.1. Print the configuration and Embedded
JetDirect pages to verify that the card
status is “Ready,” and that the protocol
reads “Ready.”
2. Verify that all the configuration
parameters (IP address, configuration
method, and domain) are correct.
3. Verify that you are using a working
network cable.
4. Verify you can “ping” a network address
from the product.
5. Verify that the HP JetDirect print server
has the latest firmware. HP JetDirect
firmware is part of the product firmware.
Find the latest product firmware at
www.hp.com .
41.3 UNEXPECTED SIZE IN TRAY 1
MANUALLY FEED  You have configured Tray 1 for a different
size of paper than the print job requires.
NOTE:This error can be caused by a multi
feed problem. Open, and then close, the
cartridge door to clear the error message. If
the error persists, and the tray is correctly
configured, try cleaning the Tray 1 pickup
roller (or you might have to replace the roller).Reload the tray with the correct paper size.
If another tray contains the correct size, the
product prompts you to press the  OK button
to use another tray.
41.3 UNEXPECTED SIZE IN TRAY 
For help press 
alternates with
LOAD TRAY  [TYPE] [SIZE]
To use another tray press OK You have configured the tray for a different
size of paper than the print job requires.
NOTE:
This error can be caused by a multi
feed problem. Open, and then close, the
cartridge door to clear the error message. If
the error persists, and the tray is correctly
configured, try cleaning the Tray 1 pickup
roller (or you might have to replace the roller). 1.
Reload the tray with the correct paper
size.
2. Make sure the paper size that is
specified in the software program, the
printer driver, and the control panel are
all the same.
3. Press the  OK button and scroll to the
TRAY  SIZE =  option.
Reconfigure the size in a tray to match
the size required for the print job.
4. If the error does not clear, turn the
product off and then on.
5. If the message persists, contact an HP-
authorized service or support provider.
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
41.X ERROR
For help press 
alternates with
41.X ERROR
To continue press OK
A temporary printing error occurred.1.Press the  OK button to see if the page
will print. If necessary, turn the product
off and then on.
2. Verify that the correct size paper is
loaded in the input tray.
3. Verify that the loaded paper meets
HP specifications. If the paper sticks
together, the paper defect sensors will
detect a sheet of paper longer than what
is expected in the product.
4. Verify that all paper size settings on the
control panel, in the print driver settings,
and in the software program match.
49.XXXX ERROR
To continue turn off then on A critical firmware error has occurred that
caused the processor on the formatter to
cease operation. This error can be caused by
invalid print commands, corrupt data, or
invalid operations. Sometimes electrical
“noise” in the cable can corrupt data during
transmission to the product. Other causes
can be poor-quality cables, poor connections,
or home-grown programs. On rare
occasions, the formatter is at fault.1.
Turn off the product, and then turn it on.
2. Press the stop button 
 to clear the
print job from the product memory.
3. Turn off the product, and then turn it on.
4. Print a document from a different
software program. If the job prints,
return to the first program and try to print
a different file. If the message displays
only with a certain program or print job,
contact the software vendor for
assistance.
5. If the message persists with different
software programs and print jobs,
disconnect the cables to the product that
connect it to the network or computer.
6. Turn off the product.
7. Remove all EIO devices from the
product.
8. Turn on the product.
9. If the error no longer exists, replace
each EIO device one at a time, making
sure to turn the product off and on again
as you install each device.
10. Replace an EIO device if you determine
that it causes the error.
Table 3-7   Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
50.X FUSER ERROR
For help press A fuser error has occurred. The values for X
are listed below.
●50.1: Low fuser temperature of
thermistor (TH1)
● 50.2: Fuser warm-up service
● 50.3: High fuser temperature of
thermistor (TH1)
● 50.4: Faulty fuser (drive circuit failure)
● 50.8: Lower fuser temperature of
thermistor (TH2)
● 50.9: High fuser temperature of
thermistor (TH2)1.
Power cycle the product to determine if
the error is persistent.
2. Verify that the correct fuser model is
installed in the product.
3. Verify that the correct voltage fuser is
installed in the product.
4. 50.2 errors: Make sure that the
connectors J8002 and J1505 are fully
seated on the ECU, and connector J18
is fully seated on the fuser.
5. 50.1, 50.3, 50.8, and 50.9 errors: Make
sure that the connectors J18 and J1608
are fully seated on the ECU.
6. 50.8 errors: Remove the fuser and
make sure that there is no residual
media or toner has built up on the fuser.
7. 50.4 errors: Make sure that the power
to the product meets the specifications
for the product.
NOTE: If the power supplied to the
product is outside the specifications, the
fuser temperature control circuit will not
properly work, causing a fuser
malfunction.
Make sure that the connector J1002 and
J1505 are fully seated on the ECU.
If the error persists, replace the ECU.
8. If the error persists, replace the fuser.
51.XY ERROR
To continue turn off then on A laser/scanner error has occurred.
1.From the  DIAGNOSTICS  menu, run the
laser/scanner motor component test.
Verify that you can hear the motor
rotate.
2. If you cannot hear the motor rotate,
verify that connector J1702 and
connector J1505 are fully seated on the
DC controller PCA (ECU).
3. Verify that the connector J100 on the
laser/scanner assembly is securely
attached.
4. If the error persists, replace the laser/
scanner assembly.
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
52.XY ERROR
For help press 
alternates with
52.XY ERROR
To continue turn off then on
A laser/scanner error has occurred.
X = 0, Y = 0: scanner error
X = 2, Y = 0: scanner rotation error1.From the DIAGNOSTICS  menu, run the
laser/scanner motor component test.
Verify that you can hear the motor
rotate.
2. If you cannot hear the motor rotate,
verify that connector J1702 and J1505
are fully seated on the DC controller
PCA (ECU).
3. Verify that the connector J12 on the
laser/scanner assembly is securely
attached.
4. If the error persists, replace the laser/
scanner assembly.
53.X0.01 ERROR
UNSUPPORTED DIMMThe product does not support the DIMM.Replace the DIMM with one that the product
supports.
55.XX.YY DC CONTROLLER ERROR
For help press 
alternates with
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
A temporary printing error occurred.1.Turn the product off and then on.
2. Remove any third-party memory or USB
device, and then turn the product off and
then on.
3. Remove and then reinstall the formatter.
4. If the error persists, remove the
formatter and perform an engine test
(see 
Engine-test button on page 134). If
the engine test page fails to print,
replace the DC controller (part of the
ECU). If the engine test page prints,
replace the formatter.
56.X ERROR
For help press 
alternates with
56.X ERROR
To continue turn off then on
The input device is unknown.
56.1 = unknown input device1. Turn the product off and then on.
2. Reinstall all the input devices.
3. Remove all non-HP paper handling
devices.
57.XX ERROR
For help press 
alternates with
57.XX ERROR
To continue turn off then on A temporary printing error occurred in one of
the two product fans (main fan FM1 or sub fan
FM2).
57.03: sub fan FM2 error
57.04: main fan FM1 error
1.
Turn the product off and then on.
2. Verify that the main fan connection at
connector J1606 on the DC controller
PCA (ECU) is firmly seated.
3. Verify that the sub fan connection at
connector J1505 on the DC controller
PCA (ECU) is firmly seated.
4. Turn the printer on and verify each fan
is spinning.
5. Replace the main fan or the sub fan if
they are not operational.
Table 3-7   Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
58.XX ERROR
For help press 
alternates with
58.XX ERROR
To continue turn off then on
A product error has occurred where a
memory tag CPU error was detected, or there
is a problem with the air sensor or power
supply.
●58.02 = check environmental sensor
TH3
● 58.04 = check low-voltage power supply
(ECU)Make sure the line voltage and current source
meet the electrical specifications for the
product.
To resolve problems with the power supply:
1.
Remove the product from any UPS
supplies, additional power supplies, or
power strips. Plug the product into a wall
outlet and see if this resolves the
problem.
2. If the product is already plugged into a
wall outlet, try another power source in
the building that is independent of the
one being used.
3. Replace the ECU.
59.XY ERROR
For help press 
alternates with
59.XY ERROR
To continue turn off then on
A temporary printing error occurred.
●59.30 = fuser motor start up error
(M8002)
● 59.40 = fuser motor rotation error
(M8002)
● 59.50 = main motor start up error
(M8001)
● 59.60 = main motor rotation error
(M8001)59.30 and 59.40 errors
1.
Turn the product off and then on.
2. Make sure that connectors J8002 and
J1504 are fully seated on the ECU.
3. Use the  COMPONENT TEST  (in the
DIAGNOSTICS  menu) to test the fuser
motor functionality. If necessary,
replace the motor (M8002).
59.50 and 59.60 errors
1. Make sure that connector J1503 is fully
seated on the ECU.
2. Use the  COMPONENT TEST  (in the
DIAGNOSTICS  menu) to test the main
motor functionality. If necessary,
replace the motor (M8001).
68.X PERMANENT STORAGE FULL
For help press 
alternates with
68.X PERMANENT STORAGE FULL
To continue press OK
The permanent storage is full. Some settings
might have been reset to the factory defaults.1. If the error does not clear, turn the
product off and then on.
2. Print a configuration page and check the
product settings to determine which
values have changed.
3. To clean up permanent storage, turn the
product off, and then press and hold the
Menu button 
 while turning the
product on.
4. If the message persists, contact an HP-
authorized service or support provider.
68.X PERMANENT STORAGE WRITE FAIL
To continue press OK The storage device is failing to write. Printing
can continue, but there might be some
unexpected behaviors because an error
occurred in permanent storage.Press the 
OK button to continue.
If the error does not clear, turn the product off
and then on.
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
68.X STORAGE ERROR SETTINGS
CHANGED
For help press 
alternates with
68.X STORAGE ERROR SETTINGS
CHANGED
To continue press OK
An error occurred in the product permanent
storage and one or more product settings has
been reset to its factory default.Press the OK button to resume printing.
Print a configuration page, a menu map, and
check the product settings to determine
which values have changed.
If the error does not clear, turn the product off
and then on.
69.X ERRORDuplexer mechanism has failed.Turn the product off and then on.
79.XXXX ERROR
To continue turn off then on The product detected a critical hardware
error.
1.
Press the stop button  to clear the
print job from the product memory. Turn
the product off and then on.
2. Try printing a job from a different
program. If the job prints, go back to the
first program and try printing a different
file. If the message displays only with a
certain program or print job, contact the
software vendor for assistance.
If the message persists with different
programs and print jobs, try these steps.
1. Turn the product off.
2. Disconnect all cables to the product that
connect it to the network or computer.
3. Remove all the memory DIMMs or third-
party DIMMs from the product. Then
reinstall the memory DIMM.
4. Remove the EIO device from the
product.
5. Turn the product on.
If the error no longer exists, follow these
steps.
1. Install the DIMM and EIO device one at
a time, making sure to turn the product
off and then on as you install each
device.
2. Replace the DIMM or EIO device that
you determine caused the error.
3. Reconnect all cables that connect the
product to the network or computer.
Table 3-7   Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
8X.YYYY EIO ERRORThe EIO accessory card in slot [X] has
encountered a critical error.1.Turn the product off and then on.
2. Turn the product off, reseat the EIO
accessory in slot [X], and then turn the
product on.
3. Turn the product off, remove the EIO
accessory from slot [X], install it in a
different EIO slot, and then turn the
product on.
4. Replace the EIO accessory in slot [X].
8X.YYYY EMBEDDED JETDIRECT ERRORThe embedded HP Jetdirect print server has
encountered a critical error.Turn the product off and then on.
 FULLThis message appears on the control-panel
display, but the bin is not full.1.Make sure that the media full sensor flag
is not damaged and can freely move. If
the sensor flag is damaged, replace the
top-cover assembly.
2. Make sure that the connector J4 on is
fully seated on the sensor and
connector J1605 is fully seated on the
ECU.
3. Use the G FD tray full sensor test in the
MANUAL SENSOR TEST  menu (in the
DIAGNOSTICS  menu) to test the
sensor functionality. If necessary,
replace the sensor (PS1).
ACCEPT BAD SIGNATURE?
Yes press OK
alternates with
ACCEPT BAD SIGNATURE?
No press The product is performing a remote firmware
upgrade, the first-time code signing does not
match the signature, and the  SIGNATURE
CHECK  menu is set to the  PROMPT IF
BAD  option.Download the correct firmware upgrade file
for this product, and then reinstall the
upgrade.
Access denied MENUS LOCKEDThe product control-panel function you are
trying to use has been locked to prevent
unauthorized access.See your system administrator.
Action not currently available for tray x
Tray size cannot be ANY SIZE/ANY
CUSTOMDuplexing is not available when the tray size
is set to the  ANY SIZE setting or the  ANY
CUSTOM  setting.Change tray settings.
1.
Press the  Menu button 
.
2. Press the down arrow 
 button or the
up arrow  button to navigate to the
PAPER HANDLING  menu, and then
press the OK  button.
3. Press the down arrow 
 button to
highlight the specified tray, and then
press the OK  button.
4. Change the selected trays size and type
settings.
BAD OPTIONAL TRAY CONNECTION An optional tray is not connected correctly. Remove the product from the tray, and
reinstall it. Turn the product off and then on.
Table 3-7  Control-panel messages (continued)
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