HP P3015 Service Manual

							Solve performance problems
ProblemCauseSolution
Pages print but are totally blank.The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier paper types can slow the print
job.Print on a different type of paper.
Complex pages can print slowly.Proper fusing may require a slower print
speed to ensure the best print quality.
Pages did not print.The product might not be pulling paper
correctly.Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product.Clear the jam. See Clear jams
on page 219.
The USB cable might be defective or
incorrectly connected.● Disconnect the USB cable at both
ends and reconnect it.
● Try printing a job that has printed in
the past.
● Try using a different USB cable.
Other devices are running on your
computer. The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
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Solve performance problems 257 
						

							Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page. See 
Configuration page on page 172.
ProblemSolution
Poor physical connectionVerify that the product is attached to the correct network port using a cable of the
correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the product, and verify that the
amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate
with the product.Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Verify that the ping displays round-trip ti
mes, which indicates that it is working.
If the ping command failed, verify that the network hubs are on, and then verify that
the network settings, the product, and the computer are all configured for the same
network.
Incorrect link and duplex settingsHewlett-Packard recommends leaving this setting in automatic mode (the default
setting). See the product user guide for more information.
Incorrect IP address for the product on
the computerUse the correct IP address.
If the IP address is correct, delete the product and then it add again.
New software programs have caused
compatibility problems.Verify that any new software programs are correctly installed and that they use the
correct printer driver.
Your computer or workstation is set up
incorrectly.Check the network drivers, printer drivers, and the network redirection.
Verify that the operating system is configured correctly.
The protocol is disabled, or other
network settings are incorrect. Print a configuration page to check the status of the protocol. Enable it if necessary.
Use the control panel to reconfigure the network settings if necessary.
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							Service mode functions
Service menu
The SERVICE  menu is PIN-protected for added security. Only authorized service people have access
to the  SERVICE  menu. When you select SERVICE from the list of menus, the product prompts you to
enter an eight-digit PIN number.
● The PIN for the HP LaserJet P3015 models is 07301509.
 
1. Press the  Menu button 
.
2. Press the down arrow 
 button or the up arrow  button to navigate to the  SERVICE menu, and
then press the OK  button.
3. Type the PIN using the alphanumeric keypad (for the base model, use the arrow keys).
4. Press the  OK button to enter the PIN and open the  SERVICE menu.
The following menu items appear in the  SERVICE menu:
● CLEAR EVENT LOG
: Use this item to clear the product event log.
● CLEAR BOOTLOADER PASSWORD: Use this item to clear the password that was set to prevent
someone from performing an unauthorized cold reset, resetting factory defaults, or changing sleep
mode settings from the 
RESETS menu.
● TOTAL PAGE COUNT
: After replacing the formatter, use this item to reset the page count so that
the figure continues to represent the page count for the product engine.
● REFURBISH CYCLE COUNT
: Use this item to record the page count when the product was
refurbished.
● SERIAL NUMBER
: After replacing the formatter, use this item to reset the product serial number.
● SERVICE ID
: See 
Service ID on page 261, Restore service ID on page 261, and Convert the
service ID to an actual date on page 261.
● COLD RESET PAPER
: Select this item to rest the default paper size when the formatter is replaced
or factory settings are restored (see 
Resets menu on page 194).
When a formatter is replaced or factory settings are restored in a country/region that uses A4 as
the standard paper size, use this item to reset the default paper size.
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							Product resets
Restore factory settings
1.Press the  Menu button .
2. Open each of the following menus. Press the down arrow 
 button to highlight it and then press
the  OK button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. RESTORE FACTORY SETTINGS
For more information, see 
Resets menu on page 194.
Hard disk initialization
A hard disk initialization will erase and reformat the products hard disk. Perform hard disk initialization
only if an error code displays on the control panel indicating a disk error. Always try initializing the hard
disk before replacing it.
1. Turn the product on.
2. As the product performs its power-on sequence, press and hold the Menu  button 
 until all three
lights on the control panel are lit.
3. Press the back arrow 
. The message  INITIALIZE DISC  displays on the control panel.
4. Press the  OK button. The product initializes the hard disk and continues the power-on sequence.
Skip disk-load
When the power is turned on the product begins the power-on sequence. By performing a power-on
bypass, you can cause the product to resume the power-on sequence but not to recognize any installed
EIO hard disk. This can be helpful in isolating EIO hard-disk errors.
1. Turn the product off.
2. Turn the product on. When the memory count begins, press and hold the 
 button. Continue holding
down the 
 button until all three product control-panel lights flash once and then remain on. This
might take up to 10 seconds.
3. Press the 
 button, and then press the  Menu button .
4. Press the 
 button or the  button until  SKIP DISK LOAD  is highlighted.
5. Press the  OK button. The product continues the power-on sequence but ignores an installed
EIO hard disk.
NVRAM initialization
CAUTION: Initializing NVRAM resets the serial number, the event log, the page counts, the calibration
settings, and the EIO card. Use the  SERVICE menu to restore the serial number and page counts. You
also need to reconfigure any computers that print to this product to recognize the product. Initialize
NVRAM only when absolutely necessary. In most situations, use a cold reset to reset product variables
but still retain the needed values in the  SERVICE menu.
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							NOTE:Before performing a NVRAM initialization, print a menu map and a configuration page. Use
the information on the configuration page to reset any customer-set product configuration values that
the NVRAM initialization procedure changes. Take special not of the page count, service ID, and the
serial number.
1. Turn the product off.
2. Remove any installed accessories.
3. Turn the product on. When the memory count begins, press and hold the down arrow 
 button until
all three product control-panel lights flash once and then remain on. This might take up to 10
seconds.
4. Press the up arrow 
 button.
5. Press the  Menu button 
. The message SKIP DISK LOAD  displays on the control panel.
6. Press the up arrow 
 button until  NVRAM INIT  is highlighted.
7. press  OK. The product initializes NVRAM and then continues its power-on sequence.
Service ID Use this item to show the date that the product was first used on the control panel. This eliminates the
need for users to keep paper receipts for proof of warranty.
Because the product does not have an internal clock, the availability of the service ID date depends on
the product being connected to a source that can provide the date, in this case a time server on the
same network as the product. When the product is not connected to a date source, the service ID is not
available, and 00000 appears on the configuration page.
Restore service ID If you replace the formatter, the date is lost. Use this menu item to reset the date to the original date
that the product was first used. The date format is YYDDD. Use the following formula to calculate the
dates:
1.To calculate YY, subtract 1990 from the calendar year. For instance, if the product was first used
in 2002, calculate YY as follows: 2002 - 1990 = 12. YY = 12.
2. Subtract 1 from 10 (October is the tenth month of the year): 10 - 1 = 9.
Multiply 9 by 30: 9 x 30 = 270.
-or-
Add 17 to 270: 270 + 17 = 287. Thus, DDD = 287.
Convert the service ID to an actual date You can use the product service ID number to determine whether the product is still under warranty.
Use the following formula to convert the service ID into the installation date as follows:
1.Add 1990 to YY to get the actual year that the product was installed.
2. Divide DDD by 30. If there is a remainder, add 1 to the result. This is the month.
3. The remainder from the calculation in step 2 is the date.
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							Using the service ID 12287 as an example, the date conversion is as follows:
1.12 + 1990 = 2002, so the year is 2002.
2. 287 divided by 30 = 9 with a remainder of 17. Since there is a remainder, add 1 to 9 to get 10,
which represents October.
3. The remainder in step 2 is 17, so that is the date.
4. The complete date is 17-October-2002.
NOTE: A six-day grace period is built into the date system.
Reset serial number
Use the service menu to reset the product serial number. See 
Service mode functions on page 259.
Reset page counts The page count that is stored in NVRAM and printed on the configuration page represents the number
of pages that the formatter has formatted (not including engine-test prints). If you install a new formatter
when repairing a product, use this menu item to reset the page count to the previous value. In this way,
the page count reflects the number of pages that the engine has printed rather than restarting the count
for the new formatter.
Use the service menu item  TOTAL PAGE COUNT to reset the product page counts. See 
Service mode
functions on page 259.
Product cold reset
A cold reset unlocks menus that have been previously locked and sets all control panel menu items
(including EIO settings) back to the factory defaults. However, it  does not clear the values in the 
Service
mode functions on page 259 menu (such as the serial number and page counts).
NOTE: Before performing a cold reset, print a menu map and a configuration page. Use the information
on the configuration page to reset any customer-set product configuration values that the cold reset
procedure changes.
1. Turn the product off.
2. Turn the product on. When the memory count begins, press and hold the  OK button. Continue
holding down the  OK button until all three product control-panel lights flash once and then remain
on. This might take up to 10 seconds.
3. After the message  SELECT LANGUAGE  appears on the display, press the 
 button or the 
button until COLD RESET  is highlighted.
4. Press the OK  button. The product performs a cold reset and then continues its power-on sequence.
5. Check all I/O settings and reset any customer-set product configuration values.
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							Product updates
This product has remote firmware update (RFU) capability. Use this information to upgrade the product
firmware.
Determine the current firmware version
1.Press the  Menu button .
2. Press the down arrow 
 to highlight the  INFORMATION menu, and then press the  OK button.
3. Press the down arrow 
 to highlight the  PRINT CONFIGURATION  option, and then press the
OK  button to print.
The firmware datecode is listed on the configuration page in the section called  Device Information.
The firmware datecode has this format: YYYYMMDD XX.XXX.X.
● The first string of numbers is the date, where YYYY represents the year, MM represents the month,
and DD represents the date.
● The second string of numbers is the firmware version number, in decimal format.
Download new firmware from the HP Web site
To download the most recent firmware upgrade for the product, go to www.hp.com/go/
ljp3010series_firmware
.
Transfer the new firmware to the product
NOTE:The product can receive an .RFU file update when it is in a  Ready state.
The following conditions can affect the time required to transfer the file.
●The speed of the host computer that is sending the update.
● Any jobs that are ahead of the .RFU job in the queue are completed before the update is processed.
● If the process is interrupted before the firmware is downloaded, you must send the firmware file
again.
● If power is lost during the firmware update, the update is interrupted and the message 
Resend
upgrade  appears (in English only) on the control-panel display. In this case, you must send the
upgrade by using the USB port.
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from the default settings might return to default settings
and must be changed again if you want settings that are different from the defaults.
Use the flash executable file to update the firmware
This product has flash-based memory, so you can use the flash firmware executable (.EXE) file to
upgrade the firmware. Download this file from 
www.hp.com/go/ljp3010series_firmware .
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							NOTE:To use this method, connect the product directly to your computer through a USB cable, and
install the printer driver for this product on your computer.
1. Print a configuration page and note the TCP/IP address.
2. Find the .EXE file on your computer, and double-click it to open the file.
3. From the  Select Printer to Update  drop-down list, select this product. Click the  Start button to
begin the update process.
CAUTION: Do not turn the product off or try to send a print job during this process.
4.When the process is complete, a smiling face icon displays in the dialog box. Click the  Exit button.
5. Turn the product off and then on.
6. Print another configuration page and verify that the new firmware datecode is listed.
Use FTP to upload the firmware through a browser
1.Make sure the Internet browser you are using is configured for viewing folders from FTP sites.
These instructions are for Microsoft Internet Explorer.
a.Open the browser and click the  Tools menu, and then click the  Internet Options menu item.
b. Click the  Advanced  tab.
c. Select the box labeled  Enable folder view for FTP sites .
d. Click the  OK button.
2. Print a configuration page and note the TCP/IP address.
3. Open a browser window.
4. In the address line of the browser, type  ftp://, where  is the address
of the product. For example, if the TCP/IP address is 192.168.0.90, type  ftp://
192.168.0.90 .
5. Locate the downloaded .RFU file for the product.
6. Drag and drop the .RFU file onto the  PORT icon in the browser window.
NOTE: The product turns off and then on automatically to activate the update. When the update
process is complete, a  Ready message displays on the product control panel.
Use FTP to upgrade the firmware on a network connection
1.Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page
that prints when you print the configuration page.
NOTE: Before upgrading the firmware, make sure that any error messages are cleared from the
control-panel display.
2. Click the Start  button, click the  Run menu item, and then type  cmd to open the command window.
3. Type  ftp  . For example, if the TCP/IP address is 192.168.0.90, type  ftp
192.168.0.90 .
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							4.Go to the folder where the firmware file is stored.
5. Press the  Enter key on the keyboard.
6. When prompted for the user name, press the  Enter key.
7. When prompted for the password, press the  Enter key.
8. Type  bin at the command prompt.
9. Press the  Enter key. The message  200 Types set to I, Using binary mode to transfer files
appears in the command window.
10. Type  put and then the file name. For example, if the file name is ljp3015.rfu, type  put
ljp3015.rfu .
11. The download process begins and the firmware is updated on the product. This can take several
minutes. Let the process finish without further interaction with the product or computer.
NOTE: The product automatically turns off and then on again after processing the upgrade.
12.At the command prompt, type  bye to exit the ftp command.
13. At the command prompt, type  exit to return to the Windows interface.
Use HP Web Jetadmin to upgrade the firmware
To learn how to use HP Web Jetadmin to upgrade the product firmware, go to www.hp.com/go/
webjetadmin.
Use Microsoft Windows commands to upgrade the firmware
NOTE:This process requires the product to be shared on a network.
1.Click the Start  button, click the  Run menu item, and then type cmd to open the command window.
2. Type the following:  copy /B  \\\ , where
 is the name of the .RFU file (including the path),  is the name
of the computer from which the product is being shared, and  is the product share
name. For example:  C:\>copy /b C:\ljp3015.rfu \\YOUR_SERVER\YOUR_COMPUTER .
NOTE:If the file name or path includes a space, you must enclose the file name or path in
quotation marks. For example, type:  C:\>copy /b C:\MY DOCUMENTS\ljp3015.rfu \
\YOUR_SERVER\YOUR_COMPUTER .
3.Press the  Enter key on the keyboard. The control panel shows a message that indicates the
progress of the firmware upgrade. At the end of the upgrade process, the control panel shows the
Ready  message. The message  One File Copied appears on the computer screen.
Upgrade the HP Jetdirect firmware
The HP Jetdirect network interface in the product has firmware that can be upgraded separately from
the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on
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							your computer. See the product user guide for more information. Complete the following steps to update
the HP Jetdirect firmware by using HP Web Jetadmin.
1.Open the HP Web Jetadmin program.
2. Open the  Device Management  folder in the drop-down list in the  Navigation panel. Navigate to
the  Device Lists  folder.
3. Select the product that you want to update.
4. In the  Device Tools  drop-down list, select the  Jetdirect Firmware Update  option.
5. Under the  Jetdirect Firmware Version  heading the HP Jetdirect model number and current
firmware version are listed. Make a note of these.
6. Go to 
www.hp.com/go/wja_firmware .
7. Scroll down to the list of HP Jetdirect model numbers, and find the model number you wrote down.
8. Look at the current firmware version for the model, and see if it is later than the version you wrote
down. If it is, right-click on the firmware link, and follow the instructions on the Web page to
download the new firmware file. The file must be saved into the :\PROGRAM FILES
\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer
that is running the HP Web Jetadmin software.
9. In HP Web Jetadmin, return to the main product list and select the digital sender again.
10. In the  Device Tools  drop-down list, select the  Jetdirect Firmware Update  option again.
11. On the HP Jetdirect firmware page, the new firmware version is listed under the  Jetdirect
Firmware Available on HP Web Jetadmin  heading. Click the Update Firmware Now  button to
update the Jetdirect firmware.
NOTE: You also can use FTP or the HP Embedded Web Server to update the HP Jetdirect firmware.
For more information, go to 
www.hp.com/go/wja_firmware .
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