HP P3015 Service Manual

							Event-log messages
NOTE:Unless otherwise noted, the event log messages in the following table do not have a
corresponding control-panel message.
Table 3-8   Event log only messages
Event log messageDescriptionComments
10.10.0YMemory error on supplyThe memory tag is missing or defective.
See 10.XX.YY SUPPLY MEMORY
ERROR  in 
Interpret control-panel
messages on page 197.
10.30.00Non-HP supply in useTransition from all HP to at least one non-
HP consumable.
10.31.00Non-HP supply in useTransition to at least one cloned print
cartridge.
10.32.00Unauthorized supply in useTransition to at least one unauthorized
cloned print cartridge.
10.40.00Genuine HP Supplies InstalledTransition from at least one non-HP to all
genuine HP supplies.
10.41.00Unsupported supply in useTransition at least one unsupported HP
consumable in use.
13.05.00Jam in the fuser area●For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test(and automatic sensors test)on page 136 or Sensor test(interactive) on page 137.
13.31.00Jam in the fuser area●For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test(and automatic sensors test)
on page 136 or Sensor test(interactive) on page 137.
13.20.00Jam inside the rear door●
For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test(and automatic sensors test)
on page 136 or Sensor test(interactive) on page 137.
13.21.00
Jam inside the rear door
●For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test(and automatic sensors test)
on page 136 or Sensor test(interactive) on page 137.
ENWW
Tools for troubleshooting 217 
						

							Event log messageDescriptionComments
13.02.00Jam inside the top cover●For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test
(and automatic sensors test)on page 136 or Sensor test(interactive) on page 137.
13.98.00Paper jam open input trays●For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test
(and automatic sensors test)on page 136 or Sensor test(interactive) on page 137.
14.XFeed roller error 
54.01The humidity-environment sensor (TH3)
is abnormal.1.
Make sure that the product is in an
environment that meets the
specifications in 
Environmentalspecifications on page 309.
2. Make sure that connector J1803 is
fulley seated on the ECU.
3. If the error persists, replace the
environment sensor. See 
Main fan,fan duct, and environmental sensor
on page 98.
55 901CDCC restoredDCC NVRAM was restored from the
formatter.
68 8X04The permanent storage date does not
match the engine. 
68 8X05The permanent storage date does match
the engine. 
73.00.00Printer errorPower cycle the product.
8x7345Disk clean successfulX denotes the slot number (0 is internal).
8x7346Disk clean failedA hard disk or compact flash disk
cleaning failed. Usually caused by a
hardware failure of the disk. X denotes
the slot number.
8x7347Some of the sanitized disk did not
correctly verify. 
88.00.XX FailCode from engine self-test execution.  
Table 3-8  Event log only messages (continued)
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							Clear jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
guide is available at 
www.hp.com/support/ljpaperguide .
The product is jammed.
Cause
Solution
The paper does not meet specifications.Use only paper that meets HP specifications. See the product
user guide.
A component is installed incorrectly.Verify that all components are correctly installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly.Remove any excess paper from the tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
the product user guide.
The paper is skewed.The tray guides are not adjusted correctly. Adjust them so they
hold the stack firmly in place without bending it.
The paper is binding or sticking together.Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the tray.
NOTE:Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition.Replace the paper.
The internal rollers from the tray are not picking up the paper.Remove the top sheet of paper. If the paper is too heavy, it
might not be picked from the tray.
The paper has rough or jagged edges.Replace the paper.
The paper is perforated or embossed.Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life.Check the product control panel for messages alerting you of
supplies status, or print a supplies status page (see the product
user guide) to verify the remaining life of the supplies.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
ENWW Clear jams 219 
						

							Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE:Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
Figure 3-33   Jam locations
1
2
3
4
5
67
3
1Tray 1 (multipurpose tray) area
13.JJ.NT JAM IN TRAY 1
13.JJ.NT JAM IN TRAY 
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
See 
Clear jams from Tray 1 on page 222.
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							2Tray 2 area
13.JJ.NT JAM IN TRAY 2
13.JJ.NT JAM IN TRAY 
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
See 
Clear jams from Tray 2 or an optional 500-sheet tray on page 223.
3Optional 500-sheet input tray (Tray 3 or Tray 4) area
13.JJ.NT JAM IN TRAY 
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
See 
Clear jams from Tray 2 or an optional 500-sheet tray on page 223.
4Duplex feed area
13.JJ.NT JAM INSIDE DUPLEXER
See 
Clear jams from the duplexer on page 226.
5Output-bin area
13.JJ.NT JAM INSIDE REAR DOOR
See 
Clear jams from the output areas on page 231.
6Fuser area
13.JJ.NT JAM IN FUSER
See 
Clear jams from the output areas on page 231.
7Registration and transfer area
13.JJ.NT JAM INSIDE TOP COVER
See 
Clear jams from inside the product on page 234.
ENWW Clear jams 221 
						

							Clear jams from the input trays
Clear jams from Tray 1
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams .
1.Slowly pull the jammed paper or other print media out of the product. If part of the paper has already
been pulled into the product, see 
Registration and transfer area on page 234.
2.Press the  OK button to clear the message.
OK
222 Chapter 3   Solve problems ENWW 
						

							Clear jams from Tray 2 or an optional 500-sheet tray
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams .
1.Remove the tray from the product.
1
2.Remove any damaged paper from the tray, and then reinsert the tray.
ENWW Clear jams 223 
						

							3.Press the cartridge-door-release button, and open the cartridge door.
2
1
3
2
1
3
2
1
3
2
1
3
4.Remove the print cartridge.
2
3
5.Remove any jammed paper.
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							6.Reinsert the print cartridge.
2
1
3
7.Close the cartridge door.
2
1
3
2
1
3
ENWW Clear jams 225 
						

							Clear jams from the duplexer
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-
duplexer .
1.Remove Tray 2 completely from the product.
1
2.Push the green button to release the duplex pan.
1
3.Remove any jammed paper.
226 Chapter 3   Solve problems ENWW