HP P3015 Service Manual

							Jams in input tray area (Tray 1; multipurpose tray)
Cause
Solution
Poor contact of the Tray 1 pickup solenoid drive connector.Reconnect the connector (J1602) on the ECU.
The Tray 1 pickup solenoid is defective.Replace the Tray 1 pickup solenoid. See Cassette pickup(Tray 2) solenoid or Tray 1 (m ultipurpose tray) pickup solenoidon page 115.
Jams in the input tray areas
Cause
Solution
Multiple-feed of media.Replace the pickup roller or separation pad if worn or
deformed. See 
Tray 1 (multipurpose tray) pickup rolleron page 86, or Tray 2, Tray 3, or Tray 4 pickup rolleron page 88, or Tray 1 (multipurpose tray) separation padon page 87, or Tray 2, Tray 3, or Tray 4 separation pad
on page 90.
The registration roller is worn or deformed.Replace the registration assembly if the registration roller is
damaged or worn. See Registration assembly on page 102.
The transfer roller is not installed correctly.Reinstall the transfer roller. See Transfer roller on page 92.
The transfer roller is worn or deformed.Replace the transfer roller. See Transfer roller on page 92.
Poor contact of the main motor connector.Reconnect the connector (J1503) on the ECU.
The main motor is defective. Replace the main motor.
Jam in the rear door and fuser area (delivery-delay jam)
Cause
Solution
Dirt or scratches on the fuser-inlet guide.●Clean the fuser-inlet guide if dirty or if there is a toner build
up on it.
● Replace the fuser if it is scratched. See 
Fuser
on page 100
.
The fuser delivery sensor (PS2) lever is defective.● Check the sensor lever and place it in correct position to
move smoothly and freely.
● Replace the fuser if the sensor lever is damaged. See
Fuser on page 100.
Poor contact of the fuser delivery sensor connector.●Reconnect the connectors (J22 and J24) on the transit
(inline) connector.
● Reconnect the connector (J1608) on the ECU.
The fuser delivery sensor (PS2) is defective.
Replace the fuser. See Fuser on page 100.
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							Jam in the rear door and fuser area (delivery-stationary jam)
Cause
Solution
Multiple-feed of media.Replace the pickup roller or separation pad if worn or
deformed. See 
Tray 1 (multipurpose tray) pickup rolleron page 86, or Tray 2, Tray 3, or Tray 4 pickup roller
on page 88, or Tray 1 (multipurpose tray) separation padon page 87, or Tray 2, Tray 3, or Tray 4 separation padon page 90.
Dirt or scratches on the fuser delivery upper guide or the fuser-
delivery lower guide.●Clean the fuser-delivery upper guide or fuser-delivery
lower guide if dirt or if there is a toner build up on it.
● Replace the fuser if the guides are deformed or
scratched. See 
Fuser on page 100.
The fuser delivery roller is dirty, worn or deformed.●Clean the fuser delivery roller if it is dirty.
● Replace the fuser if the fuser delivery roller is worn or
deformed. See 
Fuser on page 100.
Fuser delivery sensor (PS2) lever is defective.Replace the fuser. See Fuser on page 100.
The face-down tray media-full sensor lever is defective.●Check the sensor lever and place it in correct position to
move smoothly and freely.
● Replace the top cover if the sensor lever is damaged. See
Top cover on page 84.
The face-down delivery roller is worn or deformed.Replace the face-down delivery roller.
The fuser film or the fuser roller is defective.
Replace the fuser. See Fuser on page 100.
Jams in the top cover, rear door, fuser, and duplex area (residual media jam)
Cause
Solution
Residual media in the product.Check the media path and remove any residual media.
The TOP sensor (P215) lever is defective.●Check the sensor lever and place it in correct position to
move smoothly and freely.
● Replace the product if the sensor lever is damaged.
Poor contact of the TOP sensor (PS215) connector.Reconnect the connector (J507) on the high-voltage power
supply.
The TOP sensor (PS215) is defective.Replace the sensor.
The media width sensor (PS225) lever is defective●Check the sensor lever and place it in correct position to
move smoothly and freely.
● Replace the product if the sensor lever is damaged.
Poor contact of the media width sensor (PS225) connector.Reconnect the connector (J513) on the high-voltage power
supply.
The media width sensor (PS225) is defective.Replace the sensor.
The fuser delivery sensor (PS2) lever is defective
●Check the sensor lever and place it in correct position to
move smoothly and freely.
● Replace the fuser if the sensor lever is damaged. See
Fuser on page 100.
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							Jams in the top cover, rear door, fuser, and duplex area (residual media jam)
Cause
Solution
Poor contact of the fuser delivery sensor connector.●Reconnect the connectors (J22 and J24) on the transit
(inline) connector.
● Reconnect the connector (J1608) on the ECU.
The fuser delivery sensor (PS2) is defective.Replace the fuser. See Fuser on page 100.
The duplex media-feed sensor (PS502) lever is defective
(duplex models).●Check the sensor lever and place it in correct position to
move smoothly and freely.
● Replace the high-voltage power supply if the sensor lever
is damaged.
Poor contact of the duplex media-feed sensor (PS502)
connector (duplex models).Reconnect the connector (J501) on the high-voltage power
supply.
The duplex media-feed sensor is defective (dupl
ex models). Replace the high-voltage power supply.
Jams in the rear door and fuser area (fuser wrapping jam)
Cause
Solution
The fuser film or the pressure roller is defective. Replace the fuser. See Fuser on page 100.
Jams in the rear door, fuser, and duplex areas (duplex models; duplex re-pickup jam)
Cause
Solution
The face-down delivery roller is worn or deformed.Replace the delivery assembly.
The duplex media-feed sensor (PS502) lever is defective.●Check the sensor lever and place it in the correct position
to move smoothly and freely.
● Replace the high-voltage power supply if the sensor lever
is damaged.
Poor contact of the duplex media-feed sensor (PS502)
connector.Reconnect the connector (J501) on the high-voltage power
supply.
The duplex media-feed sensor is defecti
ve. Replace the high-voltage power supply.
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							Avoid repeated jams 
●Verify that the input trays are not overfilled. The input tray capacities vary depending on the type
of print media that you are using.
● Verify that the media guides are properly adjusted.
● Do not add print media into the input trays while the product is printing.
● Use only HP-recommended media types and sizes.
● Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and
twist the media by rotating your hands in the opposite direction.
● Do not let print media stack up in the output bin. The print media type and the amount of toner used
affect the output bin capacity.
● Check the power connection. Make sure that the power cord is firmly connected to both the product
and the power supply box. Plug the power cord into a grounded power outlet.
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							Change jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
●AUTO
 — The product attempts to reprint jammed pages when sufficient memory is available. This
is the default setting.
● OFF
 — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if the product runs out of paper and the job is being printed on
both sides, some pages can be lost.
● ON
 — The product always reprints jammed pages. Additional memory is allocated to store the last
few pages printed. This might cause overall performance to suffer.
Set the jam recovery feature 1.Press the  Menu button 
.
2. Press the down arrow 
 button or the up arrow  button to navigate to the  CONFIGURE
DEVICE  menu, and then press the  OK button.
3. Press the down arrow 
 button or the up arrow  button to navigate to the  SYSTEM SETUP menu,
and then press the  OK button.
4. Press the down arrow 
 button or the up arrow  button to navigate to the  JAM RECOVERY menu,
and then press the  OK button.
5. Press the down arrow or up arrow 
/ buttons to highlight the appropriate setting, and then press
the  OK button.
6. Press the  Menu button 
 to return to the  Ready state.
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							Solve paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide . Always configure the paper type on the control panel to match the type of paper that is loaded
in the tray.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking together.Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE: Do not fan paper. Fanning can cause static electricity,
which can cause paper to stick together.
Paper does not meet the specifications for this product.Use only paper that meets HP paper specifications for this
product.
Trays  are not  properly adjusted. Make sure that the paper guides match the size of paper being
used.
Product feeds incorrect page size
Product feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the input tray.Load the correct size paper in the input tray.
The correct size paper is not selected in the software program
or printer driver.Confirm that the settings in the software program and printer
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings. For
more information, see the product user guide.
The correct size paper for the tray is not selected in the product
control panel.From the control panel, select the correct size paper for the
tray.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the paper guides are touching the paper.
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							Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.Use a driver for this product.
The specified tray is empty.Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load Tray 1 with paper, or, if the paper is loaded, press the
OK  button.
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper into the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the rear and width paper guides are touching the
paper.
The manual-feed prompt is set to  ALWAYS. The product
always prompts for manual feed, even if the tray is loaded.Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to  UNLESS
LOADED , so that the product prompts for manual feed only
when the tray is empty.
The  USE REQUESTED TRAY  setting on the product is set to
EXCLUSIVELY , and the requested tray is empty. The product
will not use another tray. Load the requested tray.
Or, change the setting from EXCLUSIVELY
 to FIRST on the
CONFIGURE DEVICE  menu. The product can use other trays
if no media is loaded in the specified tray.
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							Paper does not feed from Tray 2, 3, or 4
Paper does not feed from Tray 2 or 3
Cause
Solution
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper in the input tray.
The correct paper type for the input tray is not selected in the
product control panel.From the product control panel, select the correct paper type
for the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options.The optional trays only display as available if they are installed.
Verify that any optional trays are  correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed.Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper . Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause
Solution
The correct paper type is not specified in the software or printer
driver.Verify that the correct paper type is selected in the software or
printer driver.
The input tray is overfilled.Remove excess paper from the input tray. Do not exceed the
maximum stack height marks for the tray.
Paper in another input tray is the same size as the
transparencies, and the product is defaulting to the other tray.Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
The tray containing the transparencies or glossy paper is not
configured correctly for type.Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control  panel to configure the tray to
the paper type loaded.
Transparencies or glossy paper might not meet supported
paper specifications.Use only paper that meets the HP paper specifications for this
product.
High-humidity environments may cause glossy paper not to
feed, or to feed too many sheets. Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper
and letting it rest for a few hours can improve feeding into the
product. However, letting paper rest in humid environments
may also cause blisters.
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							Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.Load envelopes into Tray 1.
Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify that the envelope is loaded correctly.
This product does not support the envelopes being used.Refer to the HP LaserJet Printer Family Print Media Guide .
Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes.
Output is curled or wrinkled
Output is curled or wrinkled
Cause
Solution
Paper does not meet the specifications for this product.Use only paper that meets the HP paper specifications for this
product.
Paper is damaged or in poor condition.Remove paper from the input tray and load paper that is in
good condition.
Product is operating in an excessively humid environment.Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas.Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed
moisture.Remove paper and replace it with paper from a fresh,
unopened package.
Paper has poorly cut edges.Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software.Configure the software for the paper (see the software
documentation). Configure the tray for the paper, see the
product user guide.
The paper has previously been used for a print job. Do not re-use paper.
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							Product does not duplex or duplexes incorrectly (duplex models)
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
The product does not support automatic 2–sided printing.The HP LaserJet P3015 base model does not support
automatic 2–sided printing.
You are trying to duplex on unsupported paper.Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of the page leading
into the product. For Trays 2, 3, and 4, load the paper printed
side up with the top of the page toward the front of the product.
The product configuration is not set for duplexing.In Windows, run the automatic configuration feature:
1.Click the  Start button, point to  Settings, and then click
Printers  (for Windows 2000) or  Printers and Faxes (for
Windows XP).
2. Right-click the HP product icon, and then click
Properties or Printing Preferences .
3. Click the  Device Settings tab.
4. Under  Installable Options , click Update Now  in the
Automatic Configuration  list.
Duplex printing is turned off. 1.Open each of the following menus. Press the down arrow button to highlight it and then press the OK  button to
select it.
a. CONFIGURE DEVICE
b. PRINTING
c. DUPLEX
2. Select the  ON option.
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