Iwatsu Adix Vs Owners Manual
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SPECIAL NOTICE CONVERSATION RECORDING In certain states it is illegal to intercept and/or record telephone calls. In certain states and under certain circumstances it is illegal to intercept for the purposes of listening in and/or recording telephone calls. Because such activity is not illegal in all jurisdictions and may be permitted in training and/or monitoring of personnel, this telephone system can be programmed to permit interception and/or recording with or without warning to those on the line. Before utilizing the system for such purposes, you are advised to consult with an attorney familiar with laws of the jurisdiction in which you utilize such feature. Iwatsu America, Inc., its distributors, and the manufacturers responsible for this feature make no representations with respect to the legality of its use and disclaim any liability for claims and/or damages arising from the use or misuse of this feature. TOLL RESTRICTION The Toll Restriction feature of the ADIX-VS system is one method of preventing fraud (i.e., the making of unauthorized toll calls) by users of the system. The chance of fraud may be reduced but may not be eliminated. Therefore, no expressed or implied warranty is made against fraud. Only a complete program which includes but may not be limited to inspection of telephone call billing, use of call detail recorders and other such devices, systematic monitoring of all telephone call activity, and implementing corrective measures can minimize the possibility of fraud. Consult with your Authorized Iwatsu America Distributor for further details or assistance in the event you are experiencing unauthorized toll calls. All brand names and product names used in this manual are trademarks of their respective companies. Iwatsu America, Inc., 430 Commerce Boulevard, Carlstadt, NJ 07072, (201) 935- 8580 © 2000 by Iwatsu America, Inc. All rights reserved. Software Version 1.30 Edition April 2000 Printed in the United States of America All rights are reserved. No part of this manual or accompanying software may be reproduced, in any form or any means, without the permission of Iwatsu America, Inc. This manual was written for ADIX-VS systems with version 1..30 software. In some cases, available feature operations may differ from those listed in this manual, depending on the hardware, software and programmed functions in your ADIX-VS system. For more information contact your Authorized Iwatsu Distributor. Iwatsu America, Inc. has used its best effort to ensure that the information in this manual was accurate at the time of printing. Iwatsu America, Inc. makes no warranty of any kind, expressed or implied, with regard to the contents of this manual. This information is subject to change without notice.
Iwatsu America, Inc. shall not be held responsible for any representation made regarding this information by any individual. Part Number: 108321
i Contents SECTION 1 – ADIX-VS GENERAL DESCRIPTION.........................1 FCC Registration and Requirements.....................................3 ADIX-VS System Components Overview...............................8 Components................................................................................................8 ADIX-VS Hardware Capacities................................................................10 Key Telephone Lamp Indications............................................................11 Station Port Requirements........................................................................11 Time Parameters.......................................................................................11 System Numbering Plan............................................................................11 ADIX-VS Digital Telephones...............................................12 Versa-Phone (IX-VTA)............................................................................12 IX—MKT Digital Key Telephone..........................................................12 IX-12KTS-2 Digital Multiline Telephones..............................................13 IX-12KTD-2 Digital Multiline Telephones.............................................13 X-12ELK Key Telephone Expansion Module.........................................14 IX-DCKT900 Digital Wireless Key Telephone.......................................14 Digital Doorphones...................................................................................14 Single Line Telephones.............................................................................14 ADIX-VS Digital Telephone Key Functions.........................15 Optional Station Equipment...............................................17 IX-COMLINK Computer Telephony Interface Adapter........................17 IX-SNHD Station Noise Canceling Handset............................................17 IX-SHHD Station Amplified Handset......................................................17 IX-LRSP Station Loud-Ringer/ External Speakerphone Adapter.............17 IX-AUTD Auto-Dialer Unit....................................................................17 IX-BPAD Busy Bypass/Auto-Dialer Unit..............................................17 IX-STPD Station Pedestal........................................................................18 IX-VTPD Versa-Phone Pedestal..............................................................18 IX-ADPD Autodial Pedestal....................................................................18 IX-SREP Star Repeater.............................................................................18 Component Description......................................................19 VS-PWSU Power Supply Description.....................................................19 VS-MAIN Motherboard Interface Card...................................................19 VS-CPUMEM Common Control Card....................................................19 System Port Interface Cards...............................................21 VS-4PSUB Digital Station Interface Card.................................................21 VS-VML Omega-Voice VMI Card...........................................................21
ii VS-2CITK Caller ID Trunk Interface Card..............................................21 VS-ICOTB ISDN BRI Line Interface Card..............................................22 VS-MISC Miscellaneous Function Card..................................................22 SECTION 2 - ADIX-VS SYSTEM FEATURES...............................23 ADIX-VS System Features...................................................25 Alphanumeric Speed Dial By Name.........................................................25 ANI Alphanumeric ID..............................................................................25 Automatic Number Identification (ANI) Trunks.....................................25 Automatic Relay Control..........................................................................25 Background Music....................................................................................26 Caller ID Alphanumeric ID.......................................................................26 Caller ID / ANI / DNIS Number Storage..................................................26 Caller ID Trunks.......................................................................................27 Conversation Recording............................................................................27 Delayed Ringing........................................................................................27 DNIS Alphanumeric ID............................................................................27 Dialed Number Identification Service (DNIS) Trunks..............................27 Direct Inward Line....................................................................................27 Direct Inward Line - Hunt Group.............................................................28 Emergency 911 Service Using Area Routing.............................................28 E-Response Help Call Feature..................................................................28 External Paging..........................................................................................28 Fixed Call Forwarding...............................................................................28 Flexible Call Forward (Internal/ External).................................................29 Flexible Ringing.........................................................................................29 Flexible Station Numbering.......................................................................29 Group Monitoring....................................................................................29 Hunt Group Delayed Ringing...................................................................29 Internal Paging...........................................................................................29 ISDN Calling/Called Party Number Coding..............................................30 ISDN Lines...............................................................................................30 ISDN BRI Caller Name ID.......................................................................30 IX-MKT Key Assignment.......................................................................30 Loud Bell Interface....................................................................................30 Master Hunt Group..................................................................................31 Monitor Improvements............................................................................31 Music On Hold.........................................................................................31 Optimized Routing...................................................................................32 Paging........................................................................................................32 Personal Ringing Tones.............................................................................32 Power Failure Memory Backup...............................................................33 Power Failure Backup System..................................................................33
iii Remote Call Forwarding...........................................................................33 Remote Programming/Diagnostics............................................................33 SMDR.......................................................................................................33 System Clock............................................................................................34 System Speed Dial....................................................................................34 Text Messaging.........................................................................................34 Toll Restriction.........................................................................................34 Tone / Pulse Dialing..................................................................................34 Trunk Interfaces........................................................................................34 Uniform Call Distribution (UCD)............................................................35 Voice Mail/Automated Attendant Integration..........................................35 Year 2000 Compliance..............................................................................36 SECTION 3 - DIGITAL TELEPHONE USER’S GUIDE...................37 Digital Telephones – Basic Feature Operation...................39 Making an Outgoing Call..........................................................................39 Receiving an Incoming Call.......................................................................39 Making an Intercom Call...........................................................................40 Receiving an Intercom Call........................................................................40 Making an E-Response Help Call.............................................................40 Transferring a Call to Another Extension.................................................41 Putting a Call On Hold..............................................................................42 Picking Up a Call On Hold.......................................................................42 Putting a Call On Call Park.......................................................................42 Handling a Second Call..............................................................................43 Digital Doorphone Operation...................................................................44 Digital Telephones - Advanced Features............................45 Caller ID, ANI, DNIS Information Storage..............................................45 Absence Message Display........................................................................46 Account Code...........................................................................................47 Alphanumeric Display..............................................................................47 Alphanumeric Speed Dial by Name..........................................................48 Alternate Tone/Pulse Dialing....................................................................49 Autodial Unit............................................................................................49 Automatic Outside Line Answer / Hold...................................................49 Automatic Repeat Dialing.........................................................................50 Background Music....................................................................................51 Barge-In.....................................................................................................51 Built-In Speakerphone..............................................................................52 Busy Bypass/Autodial Unit.....................................................................52 Busy Bypass Tone Calling.......................................................................53 Busy Bypass Voice Calling......................................................................53 Busy Intercom Callback............................................................................54
iv Busy Number Callback.............................................................................55 Busy Outside Line Queuing......................................................................56 Busy Overriding........................................................................................57 Call Coverage............................................................................................58 Call Forwarding.........................................................................................59 Call Monitoring.........................................................................................61 Call Park/Swap..........................................................................................62 Call Pick-Up.............................................................................................62 Direct Call Pick-Up..................................................................................62 Internal Group Call Pick-Up....................................................................62 External Group Call Pick-Up....................................................................64 Caller ID Display Change.........................................................................64 Camp-On..................................................................................................65 Clear Call...................................................................................................65 Conference................................................................................................66 Consultation Hold.....................................................................................67 Conversation Recording............................................................................68 Delayed Ringing........................................................................................69 Direct Outside Line Appearance..............................................................69 Direct Station Selection/Busy Lamp Field................................................69 Distinctive Ringing - Outside Line Calls...................................................69 Distinctive Ringing - ICM/Outside Line...................................................69 Do Not Disturb (DND)............................................................................70 Exclusive Hold..........................................................................................70 Executive Override....................................................................................70 Extension Number Display.......................................................................70 Feature Button Display............................................................................71 Flash..........................................................................................................71 Flexible Call Forward (Internal/ External).................................................72 Floating Outside Line Group Access........................................................73 Forced/Verified Account Code..................................................................74 Group Monitoring....................................................................................74 Group Park...............................................................................................74 Hands-Free Answerback On Intercom.....................................................76 Headset Button.........................................................................................76 Headset Connection..................................................................................77 Hot Line....................................................................................................77 Howler Tone.............................................................................................78 Last Number Redial..................................................................................78 Master Hunt Groups................................................................................78 Memo Dial................................................................................................79 Message Waiting.......................................................................................80 Microphone Cut-Off................................................................................81
v Monitor Improvements............................................................................82 Off-Hook Outgoing Call...........................................................................82 Off-Hook Outside Line Answering..........................................................82 Off-Hook Outside Line Queuing..............................................................83 On-Hook Dialing.......................................................................................83 Outside Line Call Restriction....................................................................83 Outside Line Pick-Up Restriction............................................................83 Paging........................................................................................................83 Personal Ringing Tone..............................................................................86 Preset Dial/Backspace Dialing..................................................................86 Prime Line Access.....................................................................................87 Privacy/Privacy Release............................................................................87 Private Line...............................................................................................87 Protected Station.......................................................................................87 Quick Mode Operation.............................................................................88 Remote Relay Control..............................................................................88 Ring Muting..............................................................................................88 Save Number Redial..................................................................................89 Shift Call...................................................................................................89 Speed Dial.................................................................................................90 Station External Ringer Connection..........................................................93 Station Restriction Password....................................................................94 Text Messaging.........................................................................................95 Time Reminder..........................................................................................98 Tone/Voice Calling....................................................................................99 Transfer to Guest Mailbox.......................................................................99 Unanswered Incoming Outside Line Warning Tone.................................99 Universal Night Answer.........................................................................100 Voice Mail Message................................................................................100 Voice Mail Monitor (Answering Machine Emulation)...........................100 Whisper Page..........................................................................................101 Whisper Page During Consultation Hold................................................102 SECTION 4 - ATTENDANT POSITION FEATURES....................105 Attendant Position - Basic Features..................................107 Receiving an Incoming Call.....................................................................107 Transferring a Call to Another Extension...............................................107 Transferring a Second Call to an Extension.............................................107 Receiving an Intercom Call......................................................................108 Putting a Call on Hold.............................................................................108 Picking Up a Call on Hold......................................................................108 Putting a Call on Call Park......................................................................108 Answering a Call that Returns to the Attendant Position......................109
vi Making an Outgoing Call........................................................................109 Making an Intercom Call.........................................................................109 Making an E-Response Help Call...........................................................109 Making a Page Announcement................................................................110 Attendant Position - Advanced Features...........................111 911 Call Indication..................................................................................111 Caller ID, ANI, DNIS Storage - Delete All............................................111 Alarm Clear.............................................................................................111 Attendant Automatic Hold.....................................................................111 Attendant Override.................................................................................112 Automatic Answer Mode.......................................................................112 Clock Set/Adjustment.............................................................................113 Direct Station Selection...........................................................................113 Incoming Call Termination......................................................................113 Flexible Call Forward (Internal/ External)...............................................114 Night Mode.............................................................................................116 Operator Priority....................................................................................116 Overflow Transfer..................................................................................117 System Speed Dial Registration..............................................................117 System Text Message Registration.........................................................117 SECTION 5 - SINGLE-LINE TELEPHONE USER’S GUIDE..........121 Single-Line Telephone - Basic Features...........................123 Making an Outgoing Call........................................................................123 Receiving an Incoming Call.....................................................................123 Making an Intercom Call.........................................................................123 Receiving an Intercom Call......................................................................123 Making an E-Response Help Call...........................................................124 Transferring a Call to Another Extension...............................................124 Putting a Call on Hold.............................................................................125 Picking Up a Call on Hold......................................................................125 Putting a Call on Call Park......................................................................126 Handling a Second Call............................................................................127 Single-Line Telephones - Advanced Features..................128 Account Code.........................................................................................128 Busy Intercom Callback..........................................................................128 Busy Number Callback...........................................................................128 Busy Outside Line Queuing....................................................................130 Call Forwarding.......................................................................................131 Call Park/Swap........................................................................................133 Call Pick-Up...........................................................................................134 Camp-On................................................................................................135 Clear Call.................................................................................................135
vii Conference..............................................................................................136 Consultation Hold...................................................................................137 Do Not Disturb.......................................................................................137 Flash........................................................................................................138 Floating Outside Line Group Access......................................................138 Flexible Call Forward..............................................................................138 Forced/Verified Account Code................................................................139 Group Park.............................................................................................140 Hot Line..................................................................................................140 Howler Tone...........................................................................................140 Last Number Redial................................................................................140 Master Hunt Groups..............................................................................141 Message Waiting.....................................................................................141 Off-Hook Outgoing Call.........................................................................142 Off-Hook Outside Line Queuing............................................................142 Paging......................................................................................................142 Pre-Ringing..............................................................................................143 Private Line.............................................................................................143 Protected Extension................................................................................143 Shift Call.................................................................................................144 Speed Dial...............................................................................................144 Station Restriction Password..................................................................146 Tone/Voice Calling..................................................................................146 Unanswered Incoming Outside Line Warning Tone...............................146 Universal Night Answer.........................................................................146 SECTION 6 – OMEGA-VOICE VMI USER’S GUIDE....................147 Omega-Voice VMI Basic Features...................................149 Mailbox Access.......................................................................................149 Transfer to Voice Mail............................................................................149 Forward to Voice Mail............................................................................150 Mailbox Tutorial.....................................................................................150 Main User Menu....................................................................................150 Message Folder Menu............................................................................151 Make a Message for Another User.........................................................151 User Options Menu - Mailbox Setup.................................152 Mailbox Name.........................................................................................152 Mailbox Greeting Management...............................................................153 Mailbox Pass Code.................................................................................153 Distribution List Menu...........................................................................153 Blocking and Forwarding Menu..............................................................155 Time/Date Feature..................................................................................157 Message Replay Order...........................................................................157