Kyocera FS C5250DN User Manual

							6-5Troubleshooting
Part of the image is periodically faint or 
blurred.
Run [MC] and decrease the adjustment value. Decrease the adjustment 
value 1 level at a time from the current value. If there is no improvement 
after the value is decreased by 1 level, decrease by 1 level again. If there 
is still no improvement, return the setting to the original value.
For details, refer to 
MC (Main charger output setting) on page 4-89 .
Irregular horizontal lines appear in the 
image. Run [MC] and decrease the adjustment value. Decrease the adjustment 
value 1 level at a time from the current value. If there is no improvement 
after the value is decreased by 1 level, decrease by 1 level again. If there 
is still no improvement, return the setting to the original value.
For details, refer to 
MC (Main charger output setting) on page 4-89 .
The altitude is 1500 m or higher and 
irregular horizontal white lines appear in 
the image. Run [Altitude Adj.] and set the adjustment value to 
High 1. If there is no 
improvement when the value is set to High 1 , set to High 2 .
For details, refer to  Altitude Adj. (Altitude adjustment setting) on page 4-88 .
The altitude is 1500 m or higher and dots 
appear in the image. Run [Altitude Adj.] and set the adjustment value to 
High 1. If there is no 
improvement when the value is set to High 1 , set to High 2 .
For details, refer to  Altitude Adj. (Altitude adjustment setting) on page 4-88 .
Printed ResultsCorrective Action
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							Troubleshooting
6-6
Error Messages
The following table lists errors and maintenance messages that you can 
be dealt with by yourself. If 
Call service appears, turn off the printer, 
disconnect the power cord, and contact your service technician.
If 
Call service or Error.Power off. is displayed, turn off the printer 
then turn it back on to see if the printer has recovered. If the printer has 
not recovered, turn off the printer, disconnect the power cord, and contact 
your service representative or authorized service center.
Some errors cause the alarm to sound. To stop the alarm, press  [Cancel]. 
MessageCorrective Action
This message is displayed when the Job Accounting function is enabled and an 
attempt to specify job accounting settings or to register or delete an account fails. To 
return the printer to the print-ready status, press  [GO].
The paper has run out in the paper source displayed. Supply paper according to the 
paper source displayed (paper cassettes, MP tray, or optional paper feeders). The 
paper cassette number only appears when optional paper feeders are installed.
This message is displayed alternately with messages indicating the printer status, such 
as,  Ready , Please wait , and Processing .
F###  represents a controller error (#= 0, 1 , 2 , ...). Call for service. The printer does not 
operate when this message is displayed.
####  represents a mechanical error (#= 0, 1 , 2, ...). Call for service. The printer does 
not operate when this message is displayed. T he total number of pages printed is also 
indicated, e.g.  0123456.
Displayed when data is being canceled.
The corresponding paper cassette is not installed. Install the cassette. The paper 
cassette number only appears when opti onal paper feeders are installed.
This message is displayed when a paper lift error has occurred in the paper sources 
cassette. Pull out the cassette for the paper source displayed (either the paper 
cassettes or optional paper feeders) and chec k if the paper is loaded correctly. The 
paper cassette number only appears when optional paper feeders are installed.
The message  Call service  is displayed when this error occurs repeatedly.
This message warns following two cases. Install the new waste toner box.
The waste toner box is not installed. 
The waste toner box is full.
The rear cover of the printer or optional  paper feeder is open. Close the rear cover 
whose number appears.
The top cover of the printer is open. Close the printer top cover.
The waste toner box cover is open. Close the waste toner box cover.
This message is displayed when  Remove Device was selected while a USB memory 
was being used.
The previous screen is displayed again 1 or 2 seconds.
Account error ##
Press GO
Add paper MP Tray
Call service
    F # # #
Call service
    ####:0123456
Canceling data
Cassette # not loaded
Check cassette #
Check waste toner box
Close rear cover #
Close top cover
Close the waste toner
cover
Device busy
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							6-7Troubleshooting
You attempted to print with a paper size and paper type that cannot be used for duplex 
printing. Press 
[GO] to print onto one-side of the paper only.
An account code must be entered. This message is  displayed if you try to print from the 
operation panel (e.g. printing a status page or using the Job Retention function) when 
the Job Accounting function is enabled. For more information, refer to  Job Accounting 
(Job Accounting selection/setting) on page 4-70 .
Turn the power switch off and then back on again. If this message still remains, turn the 
power switch off, and contact your service representative or authorized service center.
The printer controller and operation panel  cannot exchange data. Turn the power 
switch off and then back on again. If this message still remains, turn the printer off and 
unplug it from the mains power supply. Then  contact your service representative or 
authorized service center. See the back page of this manual for the relevant phone 
numbers.
This message is displayed when the Job Accounting function is enabled and an 
attempt has been made to exceed the print limit set for each account. To return the 
printer to the print-ready status, press  [GO].
For more information, refer to  Job Accounting (Job Accounting selection/setting) on 
page 4-70 .
The hard disk installed in the printer is not formatted, and therefore cannot be read or 
written.
A hard disk error has occurred. Look at the error code given in place of  ## and refer to 
Storage Error Codes on page 6-10. To ignore the hard disk error, press  [GO].
The user ID entered for a private job is not correct. Check the user ID that you 
specified on the printer driver. For more information, refer to  Job Box on page 4-22.
This message is displayed when the Job Accounting function is enabled and no 
account is set for a transmitted print job or the specified account is not registered (the 
incorrect account is set). To return the printer to the print-ready status, press  [GO].
For more information, refer to  Job Accounting (Job Accounting selection/setting) on 
page 4-70 .
Replace Maintenance Kit which is displayed on the message display. Replacement of 
the maintenance kit is necessary at every 200,000 images of printing and requires 
professional servicing. Contact your service technician.
Printing using the Job Box function failed because there was insufficient space 
available on the hard disk or RAM disk,  or because the RAM disk was disabled when 
demounting the hard disk. To print an error r eport and return the printer to the print-
ready status, press  [GO].
This message is displayed when printing was attempted, despite the Job Account 
function being on with Restriction applied as the job limit for each job account. 
To return the printer to the print-ready status, press  [GO].
For more information, refer to  Job Accounting (Job Accounting selection/setting) on 
page 4-70 .
Current print processing cannot continue because of occurrence of KPDL error which 
is categorized by  ##. To print out an error report, display  >>Error Report from the 
menu system, and select  On. Press [GO]  to resume printing. You can abandon printing 
by pressing  [Cancel].
If Auto Error Clear is set to  On, printing will be automatically resumed after a preset 
period of time.
For more information, refer to  Auto Error Clear (Auto error clear setting) on page 4-60 .
MessageCorrective Action
Duplex disabled
Press GO
Enter Account
Error.Power off.
    F # # #
Error.Power off.
    F 0 0 0
Exceeded Max.out
Press GO
Format error
 Hard disk
Hard disk error ##
Press GO
ID error
Illegal Account 
Press GO
Replace MK 
Job not stored
Press GO
Job restricted
Press GO
KPDL error    ##
Press GO
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							Troubleshooting
6-8
The paper cassette matching the paper size and paper type of the print job is empty. 
Load paper into the paper cassette as displayed in place of  #. Press  [GO] to resume 
printing. 
If you want to print from a  different paper source, press  U or  V to display  Use 
alternative?  and you can change the source for paper feeding. After selecting a 
paper source and pressing  [MENU], Paper Settings >  appears. By pressing the 
U , the paper type settings menu appears. After setting the correct paper type, press 
[OK]  and printing starts.
There is no paper cassette installed in the printer that matches the paper size and 
paper type of the print job. Set paper in the MP tray. Press  [GO] to resume printing. 
(Note that feeding the paper having a paper size which does not match the current 
paper size from the MP tray can cause paper jam.)
If you want to print from a  different paper source, press  U or  V to display  Use 
alternative?  and you can change the source for paper feeding. After selecting a 
paper source and pressing  [MENU], Paper Settings >  appears. By pressing the 
U , the paper type settings menu appears. After setting the correct paper type, press 
[OK]  and printing starts.
This message is displayed when  Low was selected in Security Level. 
The total amount of data received by the printer exceeds the printer’s internal memory. 
Try adding more memory. Press  [GO] to resume printing. You can abandon printing by 
pressing  [Cancel].
If Auto Error Clear is set to  On, printing will be automatically resumed after a preset 
period of time.
For more information, refer to  Auto Error Clear (Auto error clear setting) on page 4-60 .
A memory card error has occurred. Look at the error code given in place of ## and 
refer to  USB Memory and Memory Card Errors on page 6-10 . To return the printer to 
the print-ready status, press  [GO].
Multi copies cannot be printed because RAM disk is disabled or the hard disk is not 
installed. Try adding more memory or in stalling hard disk, and configuring the RAM 
disk settings.
This message is displayed when the optional paper feeder PF-530 is not connected to 
a power source and  COATED (coated paper) is selected as the paper type setting. 
Connect it to a power source via the printer.
Displayed when the installed toner is the original Kyocera product.
A paper jam has occurred. The location of the paper jam is indicated in place of the  #’s. 
For more information, refer to  Clearing Paper Jams on page 6-11 .
The selected cassette is being prepared.
There is no paper cassette in the printer, or the cassette is not inserted properly. After 
reinserting the paper cassette, you should be able to print. When two or more optional 
feeders are installed and the lowest one is selected, the same message will appear if 
any of the upper paper feeder and the printer cassette is improperly installed.
The toner container is not correctly installed. Open the top cover and correctly reinstall 
it.
MessageCorrective Action
Load Cassette #
(A4)/(PLAIN) 
Load MP Tray
(A4)/(PLAIN) 
Low security
Memory overflow
Press GO
Memory card error  ##
Press GO
No multi copies
Press GO
No power supply
 Cassette
Original toner
installed
Paper jam
###############
Paper loading
Paper path error
Check the toner
container
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							6-9Troubleshooting
The data transferred to the printer was too complex to print on a page. Press 
[GO] to 
resume printing.
A RAM disk error has occurred. Look at the error code given in place of  ## and refer to 
Storage Error Codes on page 6-10. To ignore the RAM disk error, press  [GO].
Toner has run out in the toner container(s). Replace the toner container using a new 
toner kit for the particular color. The printer does not operate when this message is 
displayed.
For example, if  Replace toner C,K  is displayed, replace the cyan and the black 
toner containers.
For more information, refer to  Toner Container Replacement on page 5-2 .
Clean inside the printer when replacing the toner container. For more information, refer 
to Cleaning the Printer on page 5-8 .
Replace the toner container using a new toner kit. Color of the toner container that 
needs to be replaced is represented by  C (Cyan),  M (Magenta),  Y (Yellow), and  K 
(Black).
For more information, refer to  Toner Container Replacement on page 5-2 .
The top tray has become full (approx. 250 pages ). You must remove all printed pages 
from the top tray. When the printer detects t hat the top tray is empty again, the printer 
will continues printing into the top tray.
Displayed when the installed toner is not the  original Kyocera product. Install original 
Kyocera toner.
This message is displayed if the installed toner containers regional specification does 
not match the printers.
Install the specified toner container.
An error has occurred in the USB memory device. To return the printer to the print-
ready status, press  [GO].
When the cassette does not contain any paper that matches the print data (paper size 
and type), this message allows you to specify an alternative cassette to use instead. A 
paper source number is only displayed when an optional paper feeder is installed. To 
print from a different paper source, refer to  Paper Feed Mode (Setting the paper feed 
source) on page 4-38 .
Displayed when an attempt is made to register an account in the Job Accounting menu 
by entering an account code that already exists.
For more information, refer to  Job Accounting (Job Accounting selection/setting) on 
page 4-70 .
The administrator ID entered to open the Secu rity function or Job Accounting menu is 
not correct. Enter the correct administrator ID.
For more information, refer to  Administrator (Administrator settings) on page 4-76 .
The password does not match the password set. Enter the correct password. For more 
information, refer to  Administrator (Administrator settings) on page 4-76 .
MessageCorrective Action
Print overrun
Press GO
RAM disk error##
Press GO
Replace toner
(C,M,Y,K)/(Clean Printer )
Toner low
C,M,Y,K
Top tray paper full
Unknown toner
installed
Unknown toner PC
C,M,Y,K
USB memory error ##
Press GO
Use alternative?
Cassette 1
Wrong Account
Wrong ID
Wrong Password
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							Troubleshooting
6-10
Storage Error Codes
Hard Disk Errors
USB Memory and Memory Card Errors
RAM Disk Errors
CodeMeaning
01 Hard disk format error. If this error recurs even if the power has been turned 
off and then on, reformat the hard disk.
02 The disk system is not installed. Recheck the requirements for using the 
system and the devices.
04 There is no available hard disk space. Delete unnecessary files, etc., in order 
to free up space.
05 The specified file does not exist in the hard disk.
06 There is no memory available to the hard disk system. Increase the available 
memory.
10 Formatting is not possible because host data is being spooled on the hard 
disk. Wait until the hard disk is ready, and then format.
97 The number of permanent code jobs that can be stored reached the limit 
value, and no more can be saved. Either delete some unnecessary jobs, etc., 
or increase the limit.
98 An unreadable page was found in a job (The job is damaged.).
99 A print job for the specified ID does not exist in the hard disk.
CodeMeaning
01 The printer does not support the USB memory inserted, or the USB memory 
is broken. Insert the correct USB memory.
For more information, refer to  USB Memory (USB memory selection) on 
page 4-16.
02 The USB memory is not installed. Recheck the requirements for using the 
system and the USB memory.
03 The USB memory is write protected. Check the USB memorys status.
04 There is not enough space in the USB memory. Delete unnecessary files or 
use a new USB memory.
05 The specified file is not on the USB memory.
06 There is not enough printer memory to support the USB memory system. 
Increase printer memory.
50 The USB memory is write protected, or invalid. Check the USB memorys 
status.
CodeMeaning
01 Format error. Try turning the power off and on again.
02 RAM disk mode is  Off. Turn RAM disk mode  On from the operation panel.
04 No disk space. Purge unnecessary files.
05 Specified file is not on disk.
06 Insufficient printer memory to support the RAM disk system. Expand printer 
memory.
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							6-11Troubleshooting
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets 
were fed at all, the 
Paper jam message appears and the location of the 
paper jam (the component where the paper jam has occurred) is also 
indicated. The printer automatically goes off-line when this message is 
displayed. Remove jammed paper. After removing jammed paper, the 
printer will re-start printing.
Possible Paper Jam Locations
The figure below explains the printe r’s paper paths including the options. 
The locations where paper jams might occur are also shown here, with 
each location explained in the table below. Paper jams can occur in more 
than one component on the paper paths.
Paper Jam MessageDescriptionReference Page
Paper is jammed inside the printer or  
paper cassette. page 6-12
page 6-13
page 6-15
Paper is jammed at the MP Tray. page 6-12
Paper is jammed at the optional paper 
feeder’s cassette. page 6-15
Paper Feeder
PF-520, PF-530
MP Tray
Paper Cassette
(Only 2 stacked paper feeders can 
be used with the FS-C5150DN)
Paper jam
Printer
Paper jam
MP Tray
Paper jam
Cassette 2 (to 4)
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							Troubleshooting
6-12
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting jam removal:
• If paper jams occur frequently, try using a different type of paper,  replace the paper with paper from  another ream, flip the paper stack 
over, or rotate the paper stack 180 degrees. The printer may have 
problems if paper jams recur after the paper was replaced.
• Whether or not the jammed pages  are reproduced normally after 
printing is resumed depends on the location of the paper jam.
Utilizing Online Help Messages
Online help messages are available in the printer’s message display to 
provide simple instructions for clearing jams. Press ( ) when the paper 
jam message has appeared. Then a help message will appear to facilitate 
jam clearing in the location.
Paper jam at Cassette
Paper is jammed at paper cassette. 
1First, open the printers rear cover and check for paper jams in the 
paper transfer unit.
For more information, refer to  Paper Jam in Printer on page 6-13 .
2Pull out the paper cassette and remove the jammed paper.
Paper Jam at MP Tray
Paper is jammed at the MP tray. Remove the jammed paper using the 
procedure given below.
1First, open the printers rear cover and check for paper jams in the 
paper transfer unit.
For more information, refer to Paper Jam in Printer on page 6-13 .
2Remove the jammed paper. 
CAUTION  When pulling the paper, pull it gently so as not to 
tear it. Torn pieces of paper are difficult to remove and may 
be easily overlooked, deterring the jam recovery.
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							6-13Troubleshooting
3Pull the paper cassette all the way out of the printer.
4Open the lower feed cover.
5Remove the jammed paper. 
6Close the lower feed cover.
7Insert the paper cassette into the slot in the printer.
Paper Jam in Printer
Paper is jammed at the paper cassette or inside the printer. Remove the 
jammed paper using the procedure given below.
CAUTION  
Components inside the fuser cover are hot. Do not touch 
it with your hands as it may result in burn injury. 
1Pull up the rear cover lever and open the rear cover.
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							Troubleshooting
6-14
2If the paper has jammed near the registration roller, as shown in  A, 
remove the paper by pulling its edge. 
If the paper has jammed inside the fuser unit, as shown in  B, open 
the fuser cover and remove the paper by pulling its edge.
If the paper has jammed inside as shown in  C, open the rear feed 
cover and remove the paper by pulling its edge.
If the paper has jammed inside the duplex unit, as shown in  D, lift the 
duplex unit and remove the paper.
If the paper has jammed with most of the paper protruding out in the 
top tray as shown in  E, remove the paper by pulling its edge.A
Registration
Roller
B
Fuser 
Cover
C
Rear Feed 
Cover
D
Duplex Unit
E
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