Lucent Technologies Definity Audix System Release 4.0 Guide
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585-300-602 Comcode 108356130 Issue 1 May 1999 Planning for the DEFINITY®AUDIX® System Release 4.0
Copyright Ó 1999, Lucent Technologies All Rights Reserved, Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the appropriate BCS National Cus- tomer Care Center telephone number. Users of the MERLIN®, PART- NER®, and System 25 products should call 1 800 628 2888. Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and DEFINITY® ECS products should call 1 800 643 2353. Customers outside the continental United States should contact their local Lucent representative, or call one of the above numbers in the following man- ner: • Dial the International Access Code; for example, 011. • Dial the country code for the U.S., that is, 01. • Lastly, dial either of the telephone numbers provided above. Lucent Technologies Web Page The world wide web home page for Lucent Technologies is: http://www.lucent.com Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.Industry Canada (IC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada. Trademarks See the preface of this document. Ordering Information Call: Lucent Technologies BCS Publications Center Voice 1 800 457-1235 International Voice 317 322-6791 Fax 1 800 457-1764 International Fax 317 322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 585-300-602 Comcode 108356130 Issue 1, May 1999 For additional documents, refer to the section in “About This Docu- ment” entitled “Related Resources.” You can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Tech- nologies Publications Center. Obtaining Products To learn more about Lucent Technologies products and to order prod- ucts, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications Systems. Access their web site at www.lucentdirect.com. Or call the following numbers: custom- ers 1 800 451 2100, account executives 1 888 778 1880 (voice) or 1 888 778 1881 (fax). War ra nty Lucent Technologies provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. European Union Declaration of Conformity The “CE” mark affixed to the equipment means that it conforms to the following directives. Lucent Technologies Business Communications Systems declares that DEFINITY AUDIX System equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive73/23/EEC Acknowledgment This document was prepared by OMD Technical Publications, Lucent Technologies, Denver, CO. and Columbus, OH.
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 Contents iii Contents Contents iii About This Document v nIntended Audiencev nPrerequisite Skills or Knowledgevi nHow This Document Is Organizedvi nHow to Use this Documentvii nTrademarks and Service Marksvii nRelated Resourcesviii nHow to Make Comments About This Documentviii 1 Overview 1-1 nDEFINITY AUDIX System Requirements1-1 nCompatible Switches and Software1-3 nDEFINITY AUDIX Planning1-5 2 New System Ordered with New Switch 2-1 3 New System Ordered for Existing Switch 3-1 A Switch Carrier Configuration Worksheets A-1 nWorksheet A-1 : Port Slot Assignments (Before Carrier Rearrangement)A-3 nWorksheet A-2 : Port Slot Assignments (For Carrier Rearrangement)A-4 nWorksheet A-3 : Port Slot Locations for the DEFINITY AUDIX System AssemblyA-5 B Switch Administration Worksheets B-1 nWorksheet B-1 : Administer the Voice Ports as Stations B-2 nWorksheet B-2 : Assign the Hunt Group B-4 nWorksheet B-3 : Assign the Call Coverage Path for Voice Ports B-7 nWorksheet B-4 : Assign the Call Coverage Path for Subscribers B-8 nWorksheet B-4 Digital Networking Worksheets B-9 nWorksheet B-16 : Administer Digital Networking Port B-10 nWorksheet B-17 : Administer a 7400A Data Module and ADU —DCP Mode 2B-11 nWorksheet B-18 : Administer a 7400A Data Module and/or ADU — DCP Mode 2B-12 nWorksheet B-19 : Administer a Modem — Digital Port Emulation, Digital NetworkingB-14
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 Contents iv C DEFINITY AUDIX System Administration Worksheets C-1 nWorksheet C-1 : Activate Customer Options C-2 nWorksheet C-2 : Activate IMAPI for the AUDIX Server Hardware (LAN) Options C-3 nWorksheet C-3 : Assign the DEFINITY AUDIX Machine ID C-5 nWorksheet C-4 C-6 nWorksheet C-5 : Set System Parameters Limits C-7 nWorksheet C-6 : Assign the Time Zone C-8 nWorksheet C-7 : Activate Parameters and Basic Features C-9 nWorksheet C-8 : Add Subscribers C-11 nWorksheet C-9 : Set Up Alarm Origination C-14 D Optional Features Worksheets D-1 nWorksheet D-1 : Administering AMIS Analog Networking and Message DeliveryD-2 nWorksheet D-2 : Automated Attendant D-6 nWorksheet D-3 : Administering a Bulletin Board D-8 nWorksheet D-4 : Administering Outcalling D-9 nWorksheet D-5 : Administering Switch Recorded Announcement D-10 E Terminal Configuration E-1 nWorksheet E-1 : Terminals E-2 F Upgrades and Ongoing Maintenance and Administration F-1 G AUDIX System Administrator Qualifications and Duties G-1 H Request for Design Support H-1 AB Abbreviations AB-1 GL Glossary GL-1 IN Index IN-1
About This Document v Intended Audience Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 About This Document This d oc ument is d esig ned as a supp lement to the AUDIX® Sys t e m St re a m l in e d Imp lementation p roc ess flow. It inc ludes: nChec klists for use b y the b ranc h offic e when p lanning and implementing a new DEFINITY® AUDIX® system sale and installation nWorksheets to b e c ompleted b y the c ustomer org anization, the ac c ount exec utive, and /or the software sp ec ialist b efore the DEFINITY AUDIX system is installed NOTE: Th e t e r m system is used to mean DEFINITY AUDIX system in the text, the c hapter titles, and the tab le titles throug hout this d oc ument. Intended Audience This d oc ument is d esig ned for the following aud ienc es: nAc c ount Exec utive — Pre-sale nCustomer Sup p ort Rep resentative — Post-sale and p re-next-sale nProjec t Manag er — Pre-sale and p ost-sale nDesig n Specialist — Pre-sale nSoftware Specialist — Post-sale nInstaller — Post-sale/implementation
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 About This Document vi Prerequisite Skills or Knowledge nSoftware Assoc iate — Post-sale nCustomer Org anization — Pre-sale and p ost-sale nServic e org anizations, inc lud ing the Tec hnic al Servic e Org anization (TSO), the Tec hnic al Servic e Center (TSC), the Multimed ia Messag ing Imp lementation Sup p ort Center (MMISC), the National Servic e Assistanc e Center (NSAC), International Tec hnic al Assistanc e Center (ITAC), the Centers of Exc ellenc e (COEs), and the Sales & Desig n Sup p ort Center (SDSC) 1 — Pre- and post-sale Prerequisite Skills or Knowledge This d oc ument is written with the assump tion that read ers are familiar with the material in DEFINITY AUDIX System — System Desc rip tion, 585-300-214 and DEFINITY AUDIX System — Feature Desc rip tions, 585-300-206. How This Document Is Organized Planning for the DEFINITY AUDIX System Release 4.0, 585-300-602, c overs the following top ic s: nChapter 1 d esc rib es the DEFINITY AUDIX system and g eneral c onsid erations for its imp lementation. nChapter 2 lists the tasks to b e c omp leted when the c ustomer ord ers a new DEFINITY AUDIX system with a new switc h. nChapter 3 lists the tasks to b e c omp leted when the c ustomer ord ers a new DEFINITY AUDIX system for a switc h that is alread y installed at the c ustomer site. nAppendix A p rovid es worksheets for the ac c ount exec utive, software sp ec ialist, or d esig n sp ec ialist to c omp lete if the DEFINITY AUDIX system is to b e installed into a switc h that is alread y at the c ustomer site. The worksheets c an also b e used if the DEFINITY AUDIX system is to be moved to d ifferent slots in the switc h in whic h it c urrently resid es or to a new switc h. nAppendix B p rovid es worksheets for the software sp ec ialist or the d esig n sp ec ialist to c omp lete with the c ustomer b efore initial switc h ad ministration. nAppendix C p rovid es worksheets for the c ustomer to c omp lete b efore initial DEFINITY AUDIX ad ministration. nAppendix D p rovid es worksheets for the c ustomer to c omp lete b efore ad ministering op tional features suc h as Dig ital Networking or Automated Attend ant. 1. This book refers to these sup p ort organizations c ollec tively as the Remote Servic es Center (RSC).
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 About This Document vii How to Use this Document nAppendix E p rovides a worksheet for the ac c ount exec utive or the c ustomer to c omp lete for the system ac c ess terminals. nAppendix F p rovid es an overview of ad ministration and maintenanc e tasks. nAppendix G p rovid es an overview of system ad ministration tasks and rec ommend ed qualific ations for the system ad ministrator. nAppendix H provides a worksheet for design support. nList of Ab breviations. nGlossary. nInd ex. How to Use this Document To use this d oc ument, follow the implementation p roc ess flow as outlined in the ap p rop riate imp lementation c hap ter — either Chap ter 2 or Chap ter 3. The tasks indic ate at whic h points in the p roc ess flow the worksheets in the app end ixes of this book should b e c omp leted . Where it is ap p rop riate, the d irec tions for a task refer the read er to a sp ec ific DEFINITY AUDIX system or switc h d oc ument for further information. Imp lementation tasks may vary for c ertain mod es of op eration for the system, suc h as c ontrol link integ ration and analog p ort emulation. This d oc ument d oes not inc lude any information ab out these p roc ed ures. For information ab out sp ec ial c onsid erations for c ontrol link integ ration and analog p ort emulation, see DEFINITY AUDIX System — System Desc rip tion, 585-300-214 or Installation and Switc h Ad ministration for the DEFINITY AUDIX System Release 4.0, 585-300-122. Trademarks and Service Marks The following trad emarked p rod uc ts are mentioned in this d oc ument: nAUDIX® is a reg istered trad emark of Luc ent Tec hnolog ies nDEFINITY® is a reg istered trad emark of Luc ent Tec hnolog ies nINTUITYTM is a trad emark of Luc ent Tec hnologies
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 About This Document viii Related Resources Related Resources The forms in this d oc ument should b e c omp leted b y the c ustomer to enab le a smooth installation of the DEFINITY AUDIX system and DEFINITY AUDIX-related ad ministration of the switc h. The following ad d itional d oc uments are rec ommend ed for use in c onjunc tion with this d oc ument: nDEFINITY AUDIX System — System Desc rip tion, 585-300-214, and DEFINITY AUDIX System — Feature Desc rip tions, 585-300-206, d esc rib e the DEFINITY AUDIX system hard ware and features not c overed in this d oc ument. nInstallation and Switc h Ad ministration for the DEFINITY AUDIX System Release 4.0, 585-300-122, c ontains detailed installation and mig ration instruc tions, as well as instruc tions for ad ministering the DEFINITY AUDIX system and its switc h. nDEFINITY AUDIX System Release 4.0 — Maintenanc e, 585-300-121, DEFINITY AUDIX System — Ad ministration, 585-300-507, and DEFINITY AUDIX System Release 4.0 — Sc reens Referenc e , 585-300-213, p rovid e information ab out ong oing maintenanc e and ong oing ad ministration. How to Make Comments About This Document While we have tried to make this d oc ument fit your need s, we are interested in your sug g estions for imp roving it. We enc ourag e your c omments or sug g estions to: Luc ent Tec hnolog ies Prod uc t Doc umentation Ro o m 2 2 - 2 X5 7 11900 North Pec os Street Denver, CO 80234 Email: oc teltec hp ubs@luc ent.c om Fax: (303) 538-1741
Overview 1-1 DEFINITY AUDIX System Requirements 1 Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 1 Overview This d oc ument is d esig ned to help make a DEFINITY AUDIX system installation run as smoothly as p ossib le. It is to b e used in c onjunc tion with d oc uments for the AUDIX Streamlined Imp lementation p roc ess and other DEFINITY AUDIX documents. DEFINITY AUDIX System Requirements A p rospec tive p urc haser of the DEFINITY AUDIX system should b e aware of the following system req uirements: nThe DEFINITY AUDIX system can be installed in a System 75 R1V3, a System 75 XE, a DEFINTY Generic 1, a DEFINITY Generic 3, or a DEFINITY Generic 3csi (ProLogix). See Tab le 1-1 for a list of c omp atib le switc hes and switc h software load s. nLuc ent Tec hnolog ies only sup p orts c onfig urations with one DEFINITY AUDIX system p er switc h. nThe DEFINITY AUDIX system requires two1 c ontig uous universal p ort slots. For d etails on the c arriers and universal p ort slots into whic h a DEFINITY AUDIX system c an b e installed , see App end ix A. nWith the maximum c onfig uration, a c ustomer c an ad minister up to 2000 loc al sub sc rib ers or 100,000 remote sub sc rib ers on a DEFINITY AUDIX system. 2 1. For the Comp ac t Modular Cab inet (CMC), the DEFINITY AUDIX system only need s one slot if it is installed in slot 6.
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 Overview 1-2 DEFINITY AUDIX System Requirements 1 nSwitc h releases G3R7.1 and ab ove will rec og nize the DEFINITY AUDIX system’s TN568 c irc uit p ac k. When the switc h rec og nizes the DEFINITY AUDIX system, the system is op erating in native mod e. nIn all c omp atib le switc hes, the DEFINITY AUDIX system c an emulate a TN754, 8 p ort d ig ital c irc uit p ac k. In G3V2 and above, the DEFINITY AUDIX system c an also emulate a TN2181, 16-p ort d ig ital c irc uit p ac k. 3 When the switc h rec og nizes the DEFINTY AUDIX system as a TN754 or a TN2181 d ig ital p ort c irc uit p ac k, it is operating in non-native mod e. For more information ab out native and non-native mode, see DEFINITY AUDIX System — System Descrip tion , 585-300-214. NOTE: Even thoug h the DEFINITY AUDIX system should emulate a TN2181 d igital p ort c irc uit p ac k in switc h releases G3V2 and above, DEFINITY AUDIX system Release 4.0 sup p orts a maximum of 12 voic e p orts without Dig ital Networking or 8 voic e p orts with Dig ital Networking . NOTE: This d oc ument only c overs d isp lay set integ ration. Und er c ertain c ond itions, some c ustomers may b e able to op erate the DEFINITY AUDIX system in c ontrol link integ ration. In these c ases, other b oard emulation typ es may ap p ly. See DEFINITY AUDIX System Release 4.0 — System Desc rip tion , 585-300-214, for more information ab out switc h integration and port b oard emulation typ es. nThe DEFINITY AUDIX system p rovides Multiling ual c ap ab ility. The system c an c arry up to nine Multiling ual announc ement sets. A sp ec ial Telec ommunic ations Devic e for the Deaf (TDD) announc ement set is also availab le. nThe DEFINITY AUDIX system sup p orts one Dig ital Networking channel. NOTE: For low-sp eed , DCP Mod e 2 Dig ital Networking c onnec tions, the system sup p orts a maximum of 100 loc al subsc rib ers and 10,000 remote sub sc rib ers. nThe DEFINITY AUDIX system sup p orts AMIS Analog Networking. nThe DEFINITY AUDIX system c an b e the AUDIX server on a loc al area network (LAN) for sub sc rib ers using I NTUITY Messag e Manag er on their PCs. Up to 500 I NTUITY Messag e Manag er subsc ribers c an have a 2. These numb ers ind icate the maximum numb er p ossib le, whic h may not be d esirab le for peak performance. 3. Luc ent Technologies rec ommends emulating a TN2181, 16-port d igital p ort circ uit p ack in G3V2 and ab ove to fac ilitate system exp ansion.