Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
27 Setting up Music-on-Hold 
2
2. Type change system-parameters features and press RETURN.
The Feature-Related System Parameters screen appears. 
3. In the Controlled Outward Restriction Intercept Treatment field, type 
announcement. 
Another blank field appears.
4. In this blank field, type 
2020.
This is the extension of the Intercept Denied Calls announcement you 
recorded earlier. 
5. In the DID/Tie/ISDN Intercept Treatment field, type 
attd. 
This will allow the attendant to handle incoming calls that have been 
denied. 
6. Press 
ENTER to save your changes.
Setting up Music-on-Hold
Music-on-Hold automatically provides music to a caller placed on hold. Providing 
music lets the caller know that the connection is still active. The system does not 
provide music to callers in a multiple-party connection who are in queue, on hold, 
or parked.
Before you start 
You need to determine the music source you will use, and obtain the necessary 
circuit pack. Refer to DEFINITY ECS System Description for more information 
about required hardware. 
NOTE:
If you use equipment that rebroadcasts music or other copyrighted materials, 
you may be required to obtain a copyright license from or pay fees to a third 
party such as the American Society of Composers, Artists, and Producers 
(ASCAP) or Broadcast Music Incorporated (BMI).
Instructions 
In this example, we administer the system to allow local callers and incoming 
trunk callers to hear music while on hold. Note that if you use Tenant Partitioning, 
you cannot set up Music on Hold this way. See ‘‘
Providing service for multiple 
tenants’’ on page 29 for more information. 
1. Type 
change system-parameters features and press RETURN.
The Feature-Related System Parameters
 screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
28 Setting up Music-on-Hold 
2
2. In the Music/Tone On Hold field, type music. 
The Port field appears. 
3. In the Port field, type
 6040.
This is the port address of the music source. 
4. In the Music (or Silence) on Transferred Trunk Calls, type 
all.
5. Press 
ENTER to save your changes. 
6. Now administer a class of restriction with Hear System Music on Hold set 
to 
y, to allow your local users to hear music on hold.
More information 
If a call with either Data Privacy or Data Restriction activated is placed on hold, 
the Music/Tone on Hold is withheld. This is to prevent transmission of a musical 
tone that a connected data service might falsely interpret as a data transmission.
If you administer the Music/Tone on Hold field to provide music, the system 
provides the music after a hunt group or ACD split delayed announcement.
change system-parameters features   Page 1 of 9
                         FEATURE-RELATED SYSTEM PARAMETERS
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 4_
                    Call Park Timeout Interval (minutes): 10
     Off-Premises Tone Detect Timeout Interval (seconds): 20_
                              AAR/ARS Dial Tone Required? y
                                      Music/Tone On Hold: music  Port: _______
           Music (or Silence) On Transferred Trunk Calls: all
                        DID/Tie/ISDN Intercept Treatment: attd
               Messaging Service Adjunct (MSA) Connected? y
  Internal Automatic Answer for Attendant Extended Calls? y
               Automatic Circuit Assurance (ACA) Enabled? y
                                      ACA Referral Calls: local
                                ACA Referral Destination: ________
            ACA Short Holding Time Originating Extension: ______
             ACA Long Holding Time Originating Extension: ______
Abbreviated Dial Programming by Assigned Lists:
Auto Abbreviated/Delayed Transition Interval(rings): 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
29 Providing service for multiple tenants 
2
Providing service for multiple 
tenants
If you manage the switching system for an entire office building, you may need to 
provide individualized phone service for each of the firms who are tenants. You 
can set up your system so that each tenant can have its own attendant, and can 
chose to have music or play special announcements while callers are on hold. 
Before you start
Before you can administer tenants in your system, Tenant Partitioning must be 
enabled on the System Parameters Customer-Options
 screen. To allow tenants to 
select their own Music on Hold, you must purchase and administer equipment. 
Refer to DEFINITY ECS System Description for more information about required 
hardware. Your Lucent Technologies representative can help you administer this 
hardware. 
Instructions 
In this example, we are going to administer the system to allow one tenant to play 
Country music for callers on hold, and another to play Classical music. We will 
assign these music types to two new tenants. 
1. Type change music-sources and press return.
The Music Sources
 screen appears.
 
Music Sources Page 1 of X
Source Type Port Description
1 music 01A1001 Country
2 tone Tone-on-Hold
3 music 01A1003 Classical
4 none
5 none
6 none
7 music 12B1301 Oldies
8 none
9 none
10 none
11 music 04C2003 Rock
12 none
13 none
14 none
15 none 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
30 Providing service for multiple tenants 
2
2. For Source 1, enter music for the Type, 01A1001 for the Port, and Country 
for the Description. 
3. Move to Source 3, and enter 
music for the Type, 01A1003 for the Port, and 
Classical for the Description. 
4. Press 
ENTER to save your changes. 
5. Type 
change tenant 1 and press RETURN.
The Te n a n t
 screen appears. 
6. In the Tenant Description field, type 
Dentist.
This identifies the client in this partition. 
7. In the Attendant Group field, type 
1. 
The attendant group number must also appear in the Group field of the 
attendant console screen for this tenant. 
8. In the Music Source field, type 
1.
Callers to this tenant will now hear country music while on hold. 
9. Press 
ENTER to save your changes.
10. To administer the next partition, type 
change tenant 2 and press RETURN. 
11. Administer this tenant, Insurance Agent, to use Attendant Group 2 and 
Music Source 3. Be sure to change the Attendant Console
 screen so that 
this attendant is in group 2. 
12.This tenant’s callers will hear classical music on hold.
                            Tenant 18
Tenant Description: ________________________________________
Attendant Group: 1
Ext Alert Port (TAAS): _______ Ext Alert (TAAS) Extension: ____
Night Destination: _____ 
 
Music Source: 1
  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
31 Receiving notification in an emergency 
2
Receiving notification in an 
emergency
If one of your users calls an emergency service such as the police or ambulance, 
someone, perhaps the receptionist, security or the front desk, needs to know who 
made the call. Thus, when the emergency personnel arrive, they can be directed to 
the right place. 
You can set up the switch to alert the attendant and up to ten other extensions 
whenever an end-user dials an emergency number. The display on the notified 
user’s phone shows the name and number of the person who placed the emergency 
call. The phones also ring with a siren-type alarm, which users must acknowledge 
to cancel. 
Before you start
Decide if you want one user to be able to acknowledge an alert, or if all users must 
respond before an alert is cancelled. 
Verify that ARS is enabled on the System Parameters Customer-Options
 screen. 
Make sure that the phones you want to notify are digital and have a display. Refer 
to ‘‘
Phone reference’’ on page 1065 for a list of phone types.
Instructions
In this example, we will set up the system to notify the attendant and the security 
guards at all 3 entrances when someone dials the emergency number 5555. All 
three guards must acknowledge the alert before it is silent. 
1. Type 
change ars analysis 5 and press RETURN.
The AAR and ARS Digit Analysis Table
 appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
32 Receiving notification in an emergency 
2
2. In the dialed string field, type 5555.
This is the number that end-users dial to reach emergency services. 
3. In the Total Min and Max fields, type 
4.
In this example, the user must dial all 4 digits for the call to be treated as an 
emergency call. 
4. In the Route Pattern field, type 
1.
In this example, we use route pattern 1 for local calls. 
5. In the Call Type field, type 
alrt.
This identifies the dialed string 5555 as one that activates emergency 
notification. 
6. Press 
ENTER to save your changes. 
Now set up the attendant console to receive emergency notification. 
7. Type 
change attendant 1 and press RETURN. 
The Attendant Console
 screen appears.
8. In the feature button area, assign a 
crss-alert button. 
9. Press 
ENTER to save your changes. 
10. Assign a 
crss-alert button to each security guard’s phone.
You cannot assign this button to a soft key. See ‘‘
Adding feature buttons’’ 
on page 57 for more information. 
               ARS DIGIT ANALYSIS TABLE
               Location: all  Percent Full:  6
Dialed    Total  Route  Call  Node  ANI
   String  Min Max  Pattern  Type  Num Reqd
5555_____________  4_ 4_  1____ alrt ___ n
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n 
_________________  __ __  _____ ____ ___ n  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
33 Receiving notification in an emergency 
2
Finally, we make sure that all security personnel and the attendant will have to 
acknowledge the alert. 
11. Type 
change system-parameters crisis-alert and press RETURN.
The ‘‘
Crisis Alert System Parameters’’ screen appears.
12. Go to the Every User Responds field and type 
y.
13. Press 
ENTER to save your changes.
More information
Attendants cancel an alert by pressing the crisis alert button three times. The first 
button push turns off the siren, the second stops the lamp from flashing, and the 
third clears the display. 
Digital phone users cancel the siren by pushing the crisis alert button. If you have 
set the system so that only one user needs to respond, this stops the alerting at all 
phones. If all users must respond, each phone continues to alert until that user 
presses the crisis alert button to acknowledge the alarm. The emergency caller’s 
name and extension remain on the display at this point. To completely cancel an 
alert and clear their displays, users press the Normal button. 
Once you administer Crisis Alert, the switch still records each emergency call and 
sends a record to the journal printer, if available. If not, you can view the 
emergency log with the command 
list emergency. 
Related topics
Refer to ‘‘
Crisis Alert’’ on page 1313 for more detailed information.
For information on other ways to reach the attendant in an emergency, refer to 
‘‘
Emergency Access to the Attendant’’ on page 1323.
To determine what types of digital phones have displays, refer to ‘‘
Phone 
reference’’ on page 1065.
To ensure that you can still make necessary phone calls in an emergency, refer to 
‘‘
Emergency Transfer’’ on page 1326. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
34 Notifying a digital pager of an emergency 
2
Notifying a digital pager of an 
emergency
You also have the option of having your emergency calls go to a digital pager. 
When someone dials an emergency number (for example, 911), the system sends 
the extension and location (that originated the emergency call) to the administered 
pager.
Before you start
nYou need to administer a CRSS-ALRT button on at least one of the following.
— Attendant Console (use the 
change attendant command)
— Digital telephone set (use the 
change station command)
nThe ARS Digit Analysis Table must have emergency numbers in the Call 
Type column set to 
alrt (crisis alert).
nYou need a digital numeric pager.
nYou need one of the following circuit packs:
— Call Classifier
— Tone-Clock (with Call Classification and Tone Detection)
Instructions
To set up crisis alert to a digital pager:
1. Type 
change system-parameters crisis-alert and press Return.
The Crisis Alert System Parameters
 screen appears.
2. In the Alert Pager field, type 
y.
This allows you to use the Crisis Alert to a Digital Pager feature and causes 
additional crisis alert administration fields to appear.
3. In the Originating Extension field, type a valid unused extension to send 
the crisis alert message.
We’ll type
 7768.
4. In the Crisis Alert Code field, type 911.
This is the number used to call the crisis alert pager.
5. In the Retries field, type 
5.
This is the number of additional times the system tries to send out the alert 
message in case of an unsuccessful attempt. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
35 Other useful settings 
2
6. In the Retry Interval (sec) field, type 30.
This is length of time between retries.
7. In the Main Number field, type the number that is to be displayed at the end 
of the pager message.
We’ll type 
303-555-0800.
8. In the Pager Number field, type the number for the pager.
We’ll type 
303-555-9001.
9. In the Pin Number field, type 
pp77614567890.
This is the PIN number, if required, for the pager. Insert any pause digits 
(pp) as needed to wait for announcements from the pager service to 
complete before sending the PIN.
10. In the DTMF Duration - Tone (msec) field, type 
100.
This is the length of time the DTMF tone is heard for each digit.
11. In the Pause (msec) field, type 
100.
This is the length of time between DTMF tones for each digit.
12. Press 
ENTER to save your changes.
Related topics
Refer to ‘‘
Crisis Alert’’ on page 1313 for more detailed information.
Other useful settings
There are many settings that control how your system operates and how your users 
phones work. Most of these you administer through one of the System Parameters 
screens. This section describes a few of the items you can enable in your system to 
help your users work more efficiently. See ‘‘
Feature-Related System Parameters’’ 
on page 632 for a more detailed description of the available system settings. 
Automatic callback if an extension is busy
You can allow users to request that the system call them back if they call a user 
whose telephone is busy. See ‘‘
Automatic Callback’’ on page 1159. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
36 Other useful settings 
2
Automatic hold 
You can set a system-wide parameter that allows your users to initiate a call on a 
second line without putting the first call on Hold. This is called Automatic Hold, 
and you enable it on the Feature-Related System Parameters
 screen. If you do not 
turn this on, the active call drops when a the user presses the second line button. 
Bridging onto a call that has gone to coverage
You can allow users to join (bridge) on to a call that rang at their extension and 
then went to coverage before they could answer. See ‘‘Temporary Bridged 
Appearance’’ on page 1534.
Distinctive ringing
You can establish different ringing patterns for different types of calls. For 
example, you can administer your system so that internal calls ring differently 
from external calls or priority calls. See ‘‘
Distinctive Ringing’’ on page 1317 for 
more information. 
Warning when phones are off-hook
You can administer the system so that if a phone remains off-hook for a given 
length of time, the switch sends out a warning. This is particularly useful in 
hospitals, where the phone being off-hook may be an indication of trouble with a 
patient. See ‘‘
Class of Service’’ on page 532 for more information. 
Warning users if their calls are redirected
You can warn analog phone users if they have features active that may redirect 
calls. For example, if the user has activated send all calls or call forwarding, you 
can administer the system to play a special dial tone when the user goes off-hook. 
See ‘‘
Special Dial Tone’’ on page 656 for more information.