Mitel Sx-100, Sx-200 Attendant Console Guide

CALL HANDLING  

ANSWERING AN QUTSIDE CALL 
I 
@Incoming Call lamp flashes 
0 ANSWER lamp flashes 
2 0 Press ANSWER or flashing LDN key 
0 Incoming Call lamp lights 
0 ANSWER lamp lights 
0 SOURCE lamp lights 
0 You are connected to the caller 
3 Source display shows: 
0 Number of calling trunk 
0 You are connected to the caller 
(ATT lamp lit)  

r 
ANSWERING A DIAL 0 CALL 
I 
0 DIAL 0 lamp flashes 
0 ANSWER lamp flashes 
2 0 Press ANSWER or DIAL 0 key 
0 ANSWER lamp lights 
0 DIAL 0 lamp lights 
0 SOURCE lamp lights 
0 You are connected to the caller 
@If MSGE WAIT lamp lights, the 
extension has a message waiting 
3 Source display shows: 
0 Number and class of the calling 
extension 
0 You are connected to the calling 
extension (ATT lamp lit) 4 
l To cancel the message waiting, 
press MSGE WAIT key 
NOTE: If a period appears after each 
digit...

ANSWERING 
AN ATTENDANT RECALL 
1 
0 RECALL tamp flashes 4 Destination display shows: 
0 ANSWER lamp flashes 0 Number of the party to which the 
recalling extension was connected 
2 0 Press ANSWER or RECALL key 
e ANSWER lamp lights 
0 RECALL lamp lights 
0 SOURCE lamp lights 
0 You are connected to the recalling 
extension 
3 Source display shows: 
0 Recalling extension number and 
class 
l You are connected to recalling 
extension (ATT and RCL lamps lit)  

ANSWERING A 
DON’T ANSWER RECALL 
1 
0 RECALL lamp flashes 
0 ANSWER lamp flashes 
4 
2 0 Press ANSWER or RECALL key 
0 RECALL lamp lights 
0 ANSWER lamp lights 
0 SOURCE lamp lights 
0 You are connected to the caller 
3 Source display shows: 
0 Number and class of recalling party 
0 You are connected to recalling 
party (ATT lamp lit) 
0 This is a recall (RCL lamp lit) 
4 Destination display shows: 
0 Number and class of called 
extension 
0 Extension is ringing (RING lamp lit) 
5 0 Proceed as if...

ANSWERlNti A CAMP-ON RECALL 
1 
0 RECALL lamp flashes 4 Destination display shows: 
0 ANSWER lamp flashes 0 Number and class of called 
extension 
2 0 Press ANSWER or RECALL key 0 Extension is busy (BUSY lamp lit) 
0 RECALL lamp lights 
0 ANSWER lamp lights 
5 0 Proceed as if extending the call to 
0 SOURCE lamp lights a new extension 
0 You are connected to the caller 
3 Source display shows: 
0 Number and class of recalling party 
0 You are connected to recalling 
party (ATT lamp lit) 
l This is a...

ANSWERING di HOLD RECALL 
1 
0 HOLD lamp flashes 3 Source display shows: 
0 The number and class of the party 
2 0 Press HOLD key who was on hold 
0 ANSWER lamp lights 0 You are connected to the party who 
0 SOURCE lamp lights was on hold (ATT lamp lit) 
0 HOLD lamp goes out 
0 You are connected to the recalling 
party 4 0 Proceed as if extending a call to a 
new extension  

PLACING AN OUTSIDE CALL 
1 
0 Dial trunk number 
0 Dial tone returned 
l ANSWER lamp lights 
0 DESTINATION lamp lights 
0 Dial local directory number 
0 Ringback tone returned 
2 Destination display shows: 
0 Trunk number 
l ATT lamp lit To enter an account code before 
dialing: 
0 Dial >leO, followed by account code 
0 Dial “I”, followed by Trunk Group 
access code 
0 You may now extend the trunk to 
an extension user  

PLACING AN OUTSIDE LINE 
TO A DIAL 0 CALL 
Aftering answering a DIAL 0 call: 
1 0 Dial outside line access code 
0 DESTINATION lamp lights 
0 Listen for outside dial tone 
2 Destination display shows: 
0 Trunk number 
0 You are connected to the outside 
line (ATT lamp lit) 
3 0 Press RELEASE key 
0 Source and Destination displays 
clear 
0 ANSWER, DESTINATION and DIAL 0 
lamps go out 
e The extension user can dial the 
required number  

CALLING AN EXTENSION 
1 
0 Dial extension number NOTE: If an extension is dialed with Do 
0 Listen for ringing or busy tone Not Disturb in effect, the error lamp 
0 ANSWER lamp lights lights in the Destination display and the 
0 DESTINATION lamp lights DO NOT DSTB lamp flashes. To 
override Do Not Disturb, press the DO 
NOT DSTB key. 
2 Destination display shows: 
0 Number and class of called 
extension 
0 ATT lamp lit 
0 RING lamp lit if extension is ringing 
0 BUSY lamp lit if extension is busy