Mitel Sx-100, Sx-200 Attendant Console Guide

CALLING AN EXTENSION 
(CALLBACK) 
If the extension you have dialed is busy 
or doesn’t answer, you may set up a 
3 0 When the extension becomes 
Callback to the extension. available you will be called back 
automatically 
Having dialed the extension number: 
1 0 Press CALLBACK key 
0 Destination display clears 0 When you answer the call, the 
CALLBACK lamp will light 
2 0 Press RELEASE key 
0 ANSWER lamp goes out 
0 DESTINATION lamp goes out 
0 ATT lamp goes out  

CALLING A LOCKEDmOUT 
EXTENSION 
If an extension user has accidentally 
left the phone off-hook (and is not a 
handsfree extension), the line will be 
“locked-out”. 
1 0 Dial the extension number 
0 ANSWER lamp lights 
0 DESTINATION lamp lights 
0 You hear busy tone 
2 Destination display shows: 
0 Extension number 
0 Extension is locked-out, “L 0” 
0 Extension is busy (BUSY on) 
0 ATT lamp lit 
3 0 Press the RELEASE key 
@ ANSWER and DESTINATION lamps 
go out 
0 Destination display clears 
4 0 Inform...

EXTENDING A. CALL - 
EXTENSION 
After answering the call: 
1 0 Dial the required extension number 
0 Listen for ringing 
0 DESTINATION lamp lights 
0 SOURCE lamp goes out 
2 Destination display shows: 
0 Number and class of the called 
extension 
0 You are connected to called 
number (ATT lamp lit) 
0 Called number is ringing (RING 
lamp lit) 
3 0 Press RELEASE key 
0 Source and Destination display 
clear 
l Incoming Call, ANSWER and 
DESTINATION lamps go out 
0 Calling party is connected to the 
ringing...

EXTENDING A CALL TO A BUSY 
EXTENSION (CAMP-ON) 
After answering the call: 
1 0 Dial the required extension number 
l You will hear busy tone 
0 DESTINATION lamp lights 
0 SOURCE lamp goes out 
2 Destination display shows: 
ONumber and class of called 
extension 
l You are connected to the called 
number (ATT lamp lit) 
l The called number is busy (BUSY 
lamp lit) 
3 @Press SOURCE key 
0 SOURCE lamp lights 
0 DESTINATION lamp goes out 
l You are connected to the caller 
@Advise calling party that the...

EXTENDING A,CALL TO A BUSY 
EXTENSION (DIAL NEW EXTENSION) ; 
After dialing the busy extension: 
1 0 Press SOURCE key 
0 SOURCE lamp lights 
0 DESTINATION lamp goes out 
0 You are connected to the calling 
party 
0 Advise the calling party that the 
extension is busy 
0 Calling party wants new extension 
4 0 Press RELEASE key 
0 Source and Destination displays 1. 
1;: 
clear ::. 
:.I 
L-r. 
2 0 Dial new extension 0 Incoming Call, ANSWER and 
0 Listen for ringing 
DESTINATION lamps go out 
0 DESTINATION...

EXTENDING A CALL TO A BUSY 
EXTENSION (ABANDON CALL) 
After dialing a busy extension: 
2 0 Press CANCEL key 
1 0 Press SOURCE key 0 Press RELEASE key 
0 SOURCE lamp lights 
l Source and Destination displays 
0 DESTINATION lamp goes out clear 
0 You are connected to the caller 0 Incoming Call, SOURCE and 
@Advise the caller that the extension DESTINATION lamps go out 
is busy 
0 Caller wants to abandon the call  

PLACING AN INCOMING 
CALL ON HOLD 
To answer the incoming call: 
1 3 
0 Press any HOLD key (unlit) 
0 Press ANSWER key 
0 ANSWER lamp lights 0 HOLD lamp lights 
0 Incoming Call lamp lights 0 Incoming Call and ANSWER lamps 
go out 
0 SOURCE lamp lights 
0 Source display clears 
0 You are connected to the caller 
l The caller is on hold 
2 Source display shows: 
0 Number and class of caller 
0 You are connected to caller 
(ATT lamp lit)  

PLACING AN 
OlJTtiOlNG CALL ON HOLD 
1 
0 Dial required number After the called party answers: 
l ANSWER lamp lights 
0 DESTINATION lamp lights 3 0 Press any HOLD key that is not in 
use (unlit) 
0 HOLD lamp lights 
2 Destination display shows: 0 ANSWER and DESTINATION lamps 
0 Number and class of called party go out 
l You are connected to called party 0 Destination display clears 
(ATT lamp lit) 0 The called party is on hold  

RETRIEVING A CALL FROM HOLD 
1 
0 Press HOLD key 2 Source display shows: 
0 HOLD lamp goes out 
*The number and class of the party 
0 You are connected to the party 
who was on hold 
who was on hold 
0 You are connected to the party who 
0 ANSWER lamp lights was on hold (ATT lamp lit) 
0 SOURCE lamp lights 
3 0 Proceed as if extending a call to a 
new extension  

CONNECTING AN INCOMING 
CALL TO A PARTY ON HOLD 
1 
0 Press ANSWER key 
0 ANSWER lamp lights 
0 SOURCE lamp lights 
l incoming Call lamp lights 
0 You are connected to the caller 
2 0 Press desired HOLD key 
@HOLD lamp goes out 
0 SOURCE lamp goes out 
0 DESTINATION lamp lights 
3 Source display shows: 
0 The number and class of the caller 
4 Destination display shows: 
@The number and class of the party 
who was on hold 
@You are connected to the party who 
was on hold (ATT lamp lit) 
5 0 Press RELEASE...